Reply

Vorteile

Customer services is a 10+
They continuously improve the product, continuously and for each improvement, you get email notifications and webinars to explain them.
We get at least 2 meetings booked per week with reply.io just because of the way the cadences are set up automatically, they suggest the best copy, ( they have an AI)
And the Chrome extension is amazing at extracting data!

Nachteile

Well, I would like for the chrome extension to act as zoom info and auto complete the missing details from the profiles we prospect

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Reply

Vorteile

With features like the reply.io chrome plugin, Reply has been leading the way in sales involvement.  " Reply is one of the most widely utilized sales engagement and finding contact information of specific leads. It gives organizations a variety of ways to communicate with targeted leads, including the ability to run campaigns, extract valid email addresses, and integrate with leading CRMs.

Nachteile

Reply.io is the greatest tool for me. I'm using it for every lead generation and marketing project. I didn't see any error on this platform. But the Membership fee is very high, it will be a great step if they reduce the price of the plan.

Vorteile

The price of the software is reasonable.

Nachteile

There are so many areas in this software where something that should be easy to do ends up taking five times longer than it should. Whether it's loading data, managing people and campaigns, or logging responses you can expect a lengthy, annoying and confusing process based on an architecture that must have been devised by Byzantine Kafka enthusiasts.

When you reach out to support they are prompt in responding, but totally unhelpful. They mainly just point out what you've usually already figured out by then - that the only way you are going to get the very reasonable thing you are trying to do done is going to be incredibly time consuming, and draining.

My favorite (said sarcastically) support guy there is one who, after telling you that you will spend the next three hours updating contacts one-by-one because the system is incompetently built, will then send you silly thumbs up gifs. Now, I enjoy a good gif as much as the next guy, but there is a time and place, and sending a funny gif to someone you've just doomed to several hours of inane data entry is next-level tone deaf.

Vorteile

The ability to create multi step campaigns utilizing calls, email, and linkedIn. The tracking capability along with email customization tools really helped.

Nachteile

At first there were a few bugs but the team worked to fix these and provide excellent support when needed.

Vorteile

- because there is not a lot of HTML involved in the formatting of the email, the letters get directly into the inbox (unlike Promotions or Spam), which is the main benefit of this emailing instrument.
- it's convenient to create email chains and track notifications and responses.
- there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department.

Nachteile

- the absence of the HTML formatting is both a blessing and a curse. It is hard to highlight things in the email sometimes, but it pays off well.

Vorteile

Reply.io is a product that is still developing and developing really fast. Really great at creating multi-step campaigns. Email adds a new dimension to marketing. There is a team plan where you can work with your team so you can track your team's activities as well. This is really useful for collaborative working.

Nachteile

Sometimes you have to follow too many steps for very simple actions. This can negatively affect the user experience, but I still like the performance of Reply.io. This becomes tolerable as they are pretty quick with support

Vorteile

I like how easy it is to use for all my email campaigns. It works great for both cold-email prospecting campaigns and for post-call follow-up reminders. It provides me with a constant flow of leads and produces real results for our sales team. I use the metrics to focus on prospects who are engaging with my emails. I also use the tasks to convert more leads.

Nachteile

Better duplicate name recognition because I sometimes add prospects twice. Everything else is great!

Vorteile

It's one of the best and easiest tools I've seen/used for follow-up emails that END UP IN THE INBOX (not in Spam, Promotions, or elsewhere) :) Besides the fact that it qualifies as actual email, the usability is on the highest level and therefore it's a very convenient product to use.

Nachteile

The emails don't allow many formatting options, but if that means that the email goes to my client's or lead's Inbox, I'm okay with plain text emails.

Vorteile

The time it would have taken to manually send those emails, monitor responses and quickly engage with customers would have been unrealistic (if possible at all).

The customer support is absolutely outstanding.

Nachteile

There were times when the onboarding or prompting could have been better. If an upload of data failed it didn't say for what reason (e.g data wasn't what it expected in certain rows). So this required a little trial and error to get sorted but again, customer support stepped in to help out. Once that was sorted, smooth sailing.

Vorteile

In my company, we had about 2500 leads that were warm leads but failed to covert. We used Reply.io to email them personally and pull them into a sales call.

The open rate/reply rate was incredible. Reply.io made it super easy to email these warm leads as if it was a direct email.

Nachteile

Because I had a very specific timing for this reactivation campaign, I had to a lot of math/grouping prior to importing them into reply.io.

Reply.io is a very clean-looking and slick system. But I was still having trouble figuring things out.

Vorteile

It's easy to setup, easy to use, easy to customise each email and you can get a small preview of how it looks. And the automation part is quite powerful with reporting as well as lead qualification. I liked those parts the most + you can test some variations for every email in the journey. I would say they encompassed all the features for a simple and a complicated users (the most essential, valuable ones, at least)

Nachteile

It's hard to organise lists, and list management is a bit strange. Pricing is high per number of contacts, although it didn't bother me as we sent it to smaller lists.

Vorteile

very easy to use
competitive pricing
24/7 support that always answers questions
personable sales staff that helps secure the correct plan for you

Nachteile

The only thing this software was lacking is the ability to easily sort and classify contacts by email campaign.

In Betracht gezogene Alternativen

Vorteile

The ability to assume any team members' account to create drips, add people to current campaigns, and view statistics without the need for that member to log in. Second, the platform's ability to recognize when a person is already part of a drip and blocking duplicate sends is great! Third, the Zapier intergrations make using Reply automated and even more valuable.

Nachteile

Lack of full campaign sharing between team members. Right now we are able to share individual email templates into team/public shared categories. That then requires each team member to build a campaign from scratch, even if its the exact same as another team member.

The crm is a bit lacking in filtering capabilities and segmentation. The most visible filtering option is to filter by upload file name, which is cool, but being able to categorize and group people by custom fields that we create within the platform would be much more valuable and useful.

Vorteile

Chat support is predictable, as they do eventually answer all your questions. It just will not always be on your schedule. There's no way to pay to speak with someone, and no phone number available (even though I'm willing to pay for premium support). It's more of a bargain basement service for those without the means to get higher level service.

Nachteile

Can't pay for premium support on the phone. Can't speak with a sales person either. Can't call anyone in Accounting or billing (likely everyone is off shore somewhere).

Vorteile

The software has all the functionality needed to run great outreach campaigns. New features are constantly being added to improve the campaigns and results. The support is absolutely amazing - my questions are answered within 2-3 minutes at most and the support team are extremely knowledgeable. I use the software daily and it really helps me get my job done quicker and easier. 10/10

Vorteile

Seemed easy and I liked the price point. Support is quick and fast but the platform isn't. There online chat is good and they provided quick answers.

Nachteile

Very slow software with lots of delays and timeouts. Even though I saved many emails as I was creating the campaign, they were lost because I didnt complete the final step and save the campaign. It takes hours to setup and if you do not complete every step, your work is lost foreever. Seems like they have some engineering challenges that need to be solved ASAP. Could be great but not today.

Vorteile

The ability to know that the email has been viewed, how many times it has been viewed is simply awesome. Great feature set.

Nachteile

Some minor glitches may be annoying but could be avoided when getting used to. No issues other than that.

Vorteile

Ease of use, online chat with support girl is very helpful, possibility to run multiple campaign and many options for customization, A/B tests are set up easily

Nachteile

I have problems connecting with BaseCRM that is kinda already implemented. The technical support is not taking ownership to resolve the issue.

How ever this is a minor issue and we will solve this one soon.

Vorteile

It works. It allows me to focus on more prospecting and biz development instead of spending all my time trying to reach people. Set it and forget it.

Nachteile

I wish the open stats somehow merged with my Zoho CRM. I'd love to have everything in one place. More integrations would be nice.

Vorteile

Easy to use and lots of functionality. Do not have any complaints and I would recommend it to other businesses.

Vorteile

Reply is a great tool. With our subscription, we can send 400 emails per day from 3 different email addresses each. It allows you to schedule follow ups and the emails can be very personalized.

Nachteile

The email statistics are not always correct (it can say that your emails received 2 replies when you've received 5) and it is not always clear when to expect your emails to start firing.

Vorteile

It allows me to mass send normal looking emails to my network and keep them updated about my latest research in a personal way. Best of all it's super fast to use, tracks replies, and allows me to split test various notes.

Nachteile

It only works with IMAP emails (not POP), so I had to upgrade my email service.

Vorteile

It is fully customizable to suite your sales process and engage with with your customers through its range of sales automation tools.

Nachteile

This is a very pricey tool but worth it for those businesses who like a personal touch.

Vorteile

If you know what you are doing and understand how to use this tool properly it can bring huge success to your business. It is one of the most effective ways that we attract new business into our company.

Nachteile

The software could have a little more customisation when moving the contact from one campaign to another. But this is a minor issue and is not something I think about too much as I'm able to do this manually.

Vorteile

Reply is a very good tool for people in sales team.

It helps to give post call follow ups

The cost is very reasonable and affordable for someone who wants the bast of the software.

Nachteile

No disadvantage at the moment because it delivers exactly what it is needed for.

Vorteile

The plethora of capabilities, features & benefits and low cost. By offering basically unlimited email addresses in tandem with CRM and outreach automation, this is a steal for organizations looking for an all-in-one solution.

Nachteile

Integration w/ Salesforce. Specifically, the contact to account relationship was not working adequately, which is critical for us; contact records from Reply were being imported into Salesforce with the Account missing and thus created a bunch of company-less prospects. There probably could have been a way to configure it properly, but the time required outlasted our trial period.

Vorteile

The best thing about Reply is how many features it has. From A/B testing emails to swapping between plain text or linked opt-outs, it has pretty much everything you could ask for. A few of the top features:

-Delivery based on prospect's time zone
-A/B testing
-Advanced statistics and reporting
-Email throttling limits (i.e., sending amounts and time between each email being sent)
-Super fast responses from the support team

Nachteile

Reply can be difficult to get started with. Especially when compared with other sending softwares, the number of features can be overwhelming. I would recommend Reply for anyone who really wants to dive into the world of email marketing, but for newcomers, I would suggest other options.

Vorteile

TL,DR = 10/10

Huge time saver

Good safeguards in place - the system does a good job at preventing you from having a contact be in multiple campaigns, excludes invalid emails (see below), etc

Awesome customer success team

Value added integrations - the built-in email validation add-on function has saved us a ton of time (note small extra cost at a competitive rate to other validation solutions). Reply integrates well with our CRM too

Flexible to add/delete different email addresses

Roadmap: Product has improved in year we've been using it (example: Outbox report on schedule/# of emails being sent in future)

Nachteile

Very little dislikes at all.

Maybe some small tweak to the UX or some reports I only look at infrequently....but definitely nothing material.

Vorteile

Huge functionality is definitely a plus. You could configure emails at any stage and compare to any companies in a market they offer a lot more for the same value.
Also, they have the best support I have ever experienced in SaaS. I wrote to them at 8 am and 10 pm and always reply time was less than 3 minutes, and information that they provided was sufficient.

Nachteile

Bugs, server outages, website slowness.
Reply team add a huge amount of new functions to their app, but they don't test it properly sometimes that creates a number of bugs.
Also, their website is slowly sometimes and we faced some database issues when Reply faced a server migration. This is not something that is good on Prod server :(

Vorteile

Reply has tons of features that elevate sales and marketing cold emails. We personally like the email warm-up tool that increases the chances of your email being delivered to your prospect's inbox. Of course, there is also the major advantage of having your emails look personalized with what looks like an individual reply to your email after it is sent to someone. You can also create multiple sequences in a campaign so your prospect is constantly being nurtured throughout your campaign.

Nachteile

Understanding the terminology and rules of Reply can take some getting used to. You need to pay attention to active sequences you have and who is in what sequence or step. You can't have people in multiple sequences for good reason. You don't want to bombard your prospects with numerous emails.

Vorteile

The UI is OK but not very intuitive. They offer a suite of channels for cold outreach which is nice but all added up we will stay away from this company.

Nachteile

They charge you for what you already have paid for. Their customer service not only does not try to redo their mistakes but is super rude and entitled. Extremely bad experience. We had to use our bank to dispute the charges and contact the reseller that we had bought the services from. Low integrity business.

Vorteile

I've generated a lot of business using this application. It's kind of my software MVP. I've also really enjoyed the customer service - the team here is responsive, kind/patient, and knowledgeable.

Nachteile

No cons at this time. I might like it if I did not have a limit on how many emails I can send, but that would cost a bit more, so that's more an issue with my own budget than the system - this thing has paid for itself multiple times over., so I really should just allocate more money towards it to increase my limit.

Vorteile

Easy set up. Drip. Analytics. Integrations through Zapier with Hubspot. Gmail integration is nice too. Simplicity makes it easy to set everything up quickly.

Nachteile

Sometimes a little buggy loading screens but overall hard to beat.

Vorteile

Increase your productivity: set your campaign and forget it. Add bulk contacts or add contacts as you need. You can send 10 emails with the effort of sending 1. Does away with manual data entry tasks (a godsend for any sales rep using antiquated CRM software!)

Simple to use. Easy to build campaigns and add contacts to them. Very helpful for sending targeted messaging to prospects.

It just works. Emails look slick and they're completely personalized.

Zapier integrations work really well. For example, you can set a Zap to stop sending emails to a prospect when they 'close' in your CRM, ensuring there is no overlap in communication.

Nachteile

Just some design/aesthetic things that could use improvement. For example, the ability to archive campaigns or collapse folders. However, they are working on design improvements. The design improvements have no impact on app functionality, it works incredibly well.

Vorteile

Easy and intuitive design;
No worries about getting to spam lists;
It's not ESP - it's just a tool that automates your sales process
Great support

Nachteile

For early stages price pretty high. But it`s shouldn't be Reply`s problem )
Sometimes there are prospects in my list with passing variables. Reply stops such campaigns. I wish it stops only those incomplete leads. Because it's not an issue to search them in the whole pack without any filter

Vorteile

Followup steps in which I liked the most and email validation and fast support.

Nachteile

Need to be improved more on the filter's side.

Vorteile

The support is awesome, they are always available to talk with us, and explain our doubts in the best way =)

Vorteile

It is very easy to use, and you can get started with an email campaign in minutes. You don't need to spend a huge amount of time learning the software if you have some email marketing experience.

Nachteile

The daily reports sent to me. But having said that, I am not sure if I set them up correctly - the reports didn't include the names of the campaigns so were pretty useless to me.

Vorteile

Every email you send is personalized. Every campaign you create has analytics data you can use to improve the campaign. Emails are sent automatically and camapigns don't require any manual actions up until you get a reply.

Nachteile

Nothing major.
Connecting to some 3rd pary mail servers is more complicated than it should be, but it's not an issue.

Vorteile

Comprehensive feature set for efficient outbound and inbound marketing automation. Great support round the clock.

Nachteile

Nothing, I really appreciate that they're constantly improving the software and adding features that are actually useful.

Vorteile

I like the ability to have a wide degree of flexibility in customizing our email campaigns. I really like that I don't have to stay on top of the campaigns being run, and that I can automate their schedules.

Nachteile

It takes time to learn how to do things properly as there can be glitches. Once you are aware of them you can work around pretty easily, but finding out can be a bit painful if you are not meticulous in checking your campaigns before they go out.

Vorteile

I wish I had discovered this tool sooner. The trial, sales calls, tech support all fantastic. Automated email process and learning is fantastic.

Vorteile

Intuitive and responsive UI. Great support. All the features you need for automated email campaigns. Integrations to major CRMs which allows further automation and seamless overview of stats and managing campaign subscriptions based on user input or marketing automation in CRM (ie, prospect downloads an ebook - sequence in Salesforce changes the lead scoring as a result, Reply app can automatically remove them from a sequence). Reply tracking on steroids; they not only remove someone from a drip when they reply but can detect whether the reply is an indication of interest, a request to follow up at a later time, and out of office, a forward to a colleague, etc. Good and easy reporting. A/B testing. Auto-detection of prospect's timezone based on State/Country

Nachteile

They don't support html for "format" intensive marketing email....pretty much the only thing I'd like to be able to do with Reply that I cannot at the moment.

Vorteile

Their service is very easy to use. UI is friendly, plus they prepare a lot of templates which make it even easier to start if you are not experienced with the cold emails, yet. The staff is very friendly and helpful, ready to assist, consult on progress and suggest some optimization if that's possible.

Nachteile

So far, I do not have any negative experience. Looking forward to be able to have more than 3 emails attached to one account.

Vorteile

The service and the way it works is very good. Support is always lightning fast and very helpful. Maybe the best support I have ever experienced.

Nachteile

A slightly better user experience and tool tip will make the experience much better. Sometimes it is not very clear how exactly things work. But this has significantly improved recently.

Vorteile

If it performed as advertised, that would be valuable.

Nachteile

-Does not allow users to reply to emails using pre-saved templates
-Save function doesn't work
-No customer support by phone--"chat" support is rarely helpful
-Inordinate amount of time to set up
-Impossible to schedule emails or track analytics with precision
-Does not allow automated emails to people who open vs. don't open emails.

Vorteile

Everything is awesome. I especially love their customer support and client success divisions. Great people, always willing to help when we need. Learning curve is perfect!

Nachteile

Some minor features are still missing, but I'm a very demanding client. For example everytime you upload contacts and some of the contacts are skipped, the app should notify why.

Vorteile

Been using this tool for outreach for the last 8 months and the results have been amazing. Admin + Users can send emails and customise the templates. Easy to understand UI and simple reporting plus powerful BI gives this tool and edge over the competitors.

Nachteile

A user can send only 400 emails a day. That's actually good in a way as well.

Vorteile

What i like the most about this software is.....Extremely easy to use/the statistics you receive from each campaign. Very helpful.

Nachteile

What i dislike most about this software.......One con. Reply.io freezes after too much use. Whole website doesn't load and this can be very frustrating.

Vorteile

One feature I loved was the bar on the left on your email which shows how good of an email is that by using AI.

Nachteile

The email editor had bugs and we had to write an email in Google Docs and then paste them in Reply to avoid issues which Reply editor.