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Alle Bewertungen zu vcita Filter anwenden
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
vcita review for Knights Chamber
Good enough where I am still using your service. Experienced some issues over the years but most have been resolved rather quickly, I think I had maybe a 2-3 day outage once in 2020 but I do understand things happen.
Vorteile
I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.
Nachteile
I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
The perfect solution for Service Professionals and small businesses
Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise.
Vorteile
vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).
Nachteile
This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Vcita Review Transcend Company
Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items
Vorteile
Simple to use, simple for a team to grasp and implement and generally speaking relikable
Nachteile
The abilities to customize the software
In Betracht gezogene Alternativen
Salesforce Sales CloudWarum vcita gewählt wurde
Method was just not user friendly in any wayGründe für den Wechsel zu vcita
Price, the value to cost was a hands down easy decision- Branche: Professionelles Training & Coaching
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Essential Consulting and Executive Coaching Resource
vcita has contributed to The Aware Leader LLC's success. Makes my life easier!
Vorteile
My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting
Nachteile
I would like to build in automatic 15-minute breaks between calls
- Branche: Rechtsberatung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I Love Vcita for Small Business!
Excellent!
Vorteile
This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing. I refuse to change!
Nachteile
Like everything there is always room to grow or for improvement, but Vcita has so many apps and integrations it made it so simple to create and implement almost immediately, hardly much of learning curve at all! Vcita now has their own CC processing if you don't have one set up already with paypal, stripe or square. the only drawback is they don't batch right away and can take few days to see in account, but if that's no big deal, then Vcita is the way to go!
In Betracht gezogene Alternativen
Clio- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
December 2022
At first I absolutely loved it. The separate calendar has made it especially difficult and currently the sink is not working, so I am not able to see you on calendar in any place. This is created major problems for my business.
Vorteile
I like how you can customize different meetings with a lot of detail. The user experience overall is pretty good.
Nachteile
The sync snd recurring Meeting functionality needs work. If it doesn’t work all the time then we can’t rely on it. I really don’t like the fact that we have to have a separate for vcita feed rather than feeding into our Google calendar like it used to. It has added a lot of complexity to our end.
Gründe für den Wechsel zu vcita
The ability to customize each meeting in great detail, and provide many options.Antwort von vcita
Thanks for your feedback Shelly! Glad to hear you like our meeting customization settings! Sorry to hear you did not have a good experience with our Google Sync feature. With the Sync, you should be able to use both calendars easily. Have you reached out to the team regarding these concerns? We'd love to help you get your calendars in sync & recurring bookings sorted!
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Expensive
I like it very well
Vorteile
It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package
Nachteile
Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great system and supoort
Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system and support is very responsive! I also really like my account manager [SENSITIVE CONTENT]! Always available and friendly!
Vorteile
Support and staff is great! The system is userfriendly.
Nachteile
Some feature adjustments and functionality could be improved
Antwort von vcita
Thanks for your feedback Gregory!
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Online Booking for Websites
Online booking, scheduling and some payment processing
Vorteile
Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url
Nachteile
A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined
- Branche: Alternative Medizin
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Robust Scheduling & Invoicing System
Vorteile
I needed software that could both schedule 1 to 1 services as well as group events. VCITA does both. I like that the appointment reminders can be customized.
Nachteile
In the past I've had patients have trouble with rescheduling an appointment but this hasn't been an issue recently.

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
This application is grossly overpriced
Overall, I'm pretty luke warm regarding this application. It forces prospective users into a 12 month contract (which wasn't ideal during a pandemic). Honestly, it felt a little slimy and self serving.
Many of the features are not needed for every type of business, while the more basic features requires users to select the platinum plan which is nearly $1000 a year. Had I not been charged for a full year which is non refundable, I would have cancelled already.
Vorteile
What I most like is the seamless integration with Zoom. The calendar features are pretty intuitive as well.
Nachteile
This software is grossly overpriced and forces you into a higher tier to get basic features and a wealth of features you dont want or need.
A trial was offered which immediately rolled into an automatic, year long contract--which I found out AFTER my credit card was charged.
You cannot delete appointments made in error nor can you 'actually' delete contacts.
- Branche: Religiöse Einrichtungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
vcita has kept us going
Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market!
Vorteile
Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.
Nachteile
I wish we had a way to allow the client to set the amount he/she would like to or is able to pay.
Sometimes it is difficult to do the reckoning between reports in vcita and stripe.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Vcita is a great product for small businesses
Very helpful customer service and helpful guides provided
Vorteile
It has great features, easy to use and the training provided was invaluable and allowed me to start using itimmediately
Nachteile
They keep updating so there is little not to like
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Tax & Accounting Professional
My overall experience has been positive and I look forward to growing with your company. Thanks for the feature this tax season!
Vorteile
I love using the software since it's an all in 1 tool.
Nachteile
I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great for scheduling and keeping a simple database
I think I’ve been using vcita for almost 10 years so that says it all.
Vorteile
Scheduling options are great and nice I can make notes for each client
Nachteile
For what I pay , more functionality like a sales funnel would be phenomenal.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great for scheduling, other features not so much
I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve
Vorteile
Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.
Nachteile
Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Value and Features for the money.
Fantastic. Very Happy, would recommend to anyone without hesitation.
Vorteile
Ease of use and general CRM functionality. This software really does what it says and does it well. Feature updates are great (could be a little more timely, but I'm a Tech Geek and can never get them fast enough)!
Nachteile
Scheduling of single and groups can get a little confusing especially when adding and selling care packages, so if this could be made a little easier/clearer on how to do for new users, that would be great.
- Branche: Psychische Gesundheitsfürsorge
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Quelle der Bewertung
One of the Worst Customer Service Experiences I've Ever Had
I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.
Vorteile
Free Version, thats it
Nachteile
Poor Customer Service
Antwort von vcita
You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review:
1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade.
2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period.
3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers.
You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website.
4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring.
We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us.
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good with some need improvements
Being able to communicate with client with ease. I like it and thinks it works well.
Vorteile
The ease of the software. The way you communicate with clients.
Nachteile
Would be nice to be able to create a web form with hyperlink to use on my website that integrates information to clients on portal. Compares to a Microsoft form. More control of the setup of the dashboard. Text messaging should be included and unlimited. Able to setup reoccurring payments from clients through system.
Antwort von vcita
Thank you for your feedback David! Glad to hear your client communication is working well. We are working on recurring payments and on a more advanced form builder, so we hope to meet your additional needs soon.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
What can I say?
Vorteile
EAsy to make appointments and find clients. Easily share with our instructors
Nachteile
Little immediate support. Due to time difference, response comes hours later and then I try and respond to the email and it comes back that I haven't responded. Luckily I have been able to work most things our myself eventually however I am fearful of something major happening and not getting the help I need.
Antwort von vcita
Thank you for your feedback Mark! Glad to hear you found it easy to make appointments. I'm sorry to hear about your experience. Our support team is committed to providing quick service and do their best to respond fast. We are here to help if you'd like any further assistance (:
- Branche: Alternative Medizin
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Software is easy to use! Online portal for clients is visually appealing
Vorteile
RemindersText communication with clienta
Nachteile
I wish the payment system allowed for tips

- Branche: Hochschulbildung
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
My admin and I have several hours of additional productive time!
I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.
Vorteile
+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use.
+ HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes.
+ Mobile interface - including a simple app, and SMS reminders
+ Overall cost
+ Customization
+ Record-keeping - I can easily search the meeting history for any of my students
Nachteile
- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio.
- Lack of group-scheduling feature.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Impressed
I love it, I would like to do some further customization and I fee it is missing a few things but as we all grow including Vcita I am over all impressed & I have used many of these programs before in my 25yrs.
Vorteile
I love the ease of this software, the set up was also streamlined
Nachteile
The Invoicing, I have been on this for almost 2 years and am still not using this feature , partially my fault for not getting the training yet.
Gründe für den Wechsel zu vcita
Cost & simplicity , Cloud basedAntwort von vcita
Thank you for your kind words Desiree! If you'd like the team to help you get your invoices up and running with vcita - please feel free to reach out to the team.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Guiding our business
Vorteile
We have used vcita for 8 years as our business has started and grown. Easy and fun to integrate logos, designs and into website. Looks great, and clients find it easy to use. And new features are frequently added-- so appreciate victa growing as we do@
Nachteile
I appreciate the dedication to growth and input that vcita invites from its customers.

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
A great option when have a huge team
Vorteile
In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market
Nachteile
is so much expensive, unfortunately i can't afford that any longer.
In Betracht gezogene Alternativen
Calendly- Branche: Grundschul- & Sekundarbildung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Poor Customer Service and Unreliable
Any benefits are undone by the disapearence of ALL Data and appointments.
Vorteile
I did like that you can put all of your comunication and documentation into the system.
Nachteile
Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.
Antwort von vcita
Hi Sue,
We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression.
In your review, you bring up two serious concerns:
1- Essential information such as appointments and payments that was deleted
2- Poor customer service from our team
We'd like to address each of these issues separately.
1. vCita is essentially a tool for managing all your client information and communication.
Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it.
2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it.

- Branche: E-Learning
- Unternehmensgröße: Selbstständig
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Vcita worth the extra.
Very positive experience.
Vorteile
The ease of use and integrations is the features I appretiate.
Nachteile
It is a bit pricier than other services but I think there is value in the price.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
It couldn't be easier
Overall, I am very happy with this software program. It has continued to evolve in the most positive ways over the years.
Vorteile
This software is easy to use and reliable. When a glitch occurs (rarely) support is quick to help resolve the issues. Also, time zone converter is critical as I hold Zoom meetings all over the world!
Nachteile
I don't like that you have to pay extra for text reminders
Antwort von vcita
Thank you for your feedback Dana! We are proud to support your business

- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
really helps a small contractor like my self stay organized
a Organized system to engage with my potential customers 24/7
Vorteile
customers can create their own file when reaching out to us thru our website and request appointments
Nachteile
when using the app to share a Doc typing message really slow to show up on screen
Customers get confused when filling out the appointment Location instaed of the address they mention the name of the place like ( my House , or driveway , or patio, // since we do driveway and patio work they just miss understand it is the address of the meeting )
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Ease of using for business
Great experience
Vorteile
Ease of scheduling and the reminders are ideal. I like how easy it is for my clients to pay online
Nachteile
When I have an appointment scheduled and want to change the cost I have to cancel the whole appointment rather than have the ability to change cost.

- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Love it and I love that it keeps getting better
Vorteile
I like having all my clients in one place. I love that new features are being added all the time. I love that I can integrate it with my website
Nachteile
I would like more payment processing options
I would like to schedule my campaigns
I would like to add videos and more than one image to my email campaigns
I would like a better followup system so I can note what the followup is about how many times I have called and moniter my contact so they can be removed if not intreseted
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Spectrum Sports
It has helped our business grow a lot.
Vorteile
I like how user friendly it is for my team and my clients. I like the package features as well as the client portal.
Nachteile
I wish there were more features with payment. Example: Recurring payments, membership options. Also more integration with Google. I would like to see analytics from clients that haven't registered for class after a certain time period, etc.
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
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Quelle der Bewertung
Watch our for sneaky renewals
I normally don't post reviews, but I am exceptionally displeased with this company. As with most cloud solutions, they work on a subscription basis. Be very careful. When renewal time comes, they send you a ubiquitous email with the renewal notice hidden at the bottom... on a Saturday. Then then bill you on a Saturday so you don't have time to dispute the charges. And of course, they don't issue refunds.
Vorteile
it worked for the one event I used it for.
Nachteile
They are a foreign company will scrupulous business practices.
Antwort von vcita
Allison,
I am sorry you have such a negative perspective on our business practices, but the information you provided is inaccurate.
1. vCita is a US company, with offices in Bellevue WA - you're welcome to visit us next time you're in the Seattle area
2. When you sign up for an annual subscription you get a 14 day free trial. At checkout, we are very clear of the date you will be charged for your annual subscription.
3. As a courtesy, we send an email reminder 5-6 days prior to your trial end date, and two emails before your annual renewal.
4. We don't charge our clients on Saturdays intentionally. We charge you 14days after you signed up, and then again a year after renewal. In your case it happened to be a Saturday I guess.
5. Our billing and refund policy is available online and included in our renewal emails.
You are always welcome to come back and use vCita - we will help you customize vCita and make the most of your subscription.
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Vcita has grown along with my dog walking business
Automation, ease of use, runs my business life efficiently
Vorteile
Vcita has "grown" along with my dog walking/pet care business that I started 3 years ago. I use it everyday.
The facebook page for improvement suggestions has been a great way to listen to customer needs. I'm impressed by all of the positive changes so far
Nachteile
The accounting aspect. I wanted to clear out my data so I could start the calendar year with a zero balance and use it to track my earnings/ cash flow. I am not able to use vCita for this so I have to pay a book keeper to do it.
Cant archive old clients. I have about 70 customers over the last 3 years. I only have about 20 "active" at any one time so I'd like there to be a data file/storage for the in-actives that I can access/reactivate when they want my services. Not able to be able to color code my appointments so I use Google calendar.
Server shuts down or times out so when I'm on the road when that happens I have to rely on my backup google calendar to make sure I'm on time for appointments or don't miss one.
- Branche: Gastgewerbe
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Big fan!
Love it! Very glad we use this!
Vorteile
This software is extremely helpful for our business. It keeps our schedule on track and reminds us of important dates.
Nachteile
Block off a whole week of time without blocking off the whole day.

- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Running a professional business
Support very good except they are not interested when I ask them about integration with our CRM
Vorteile
Puts me in control of my diary
Gives clients choice
Provides us with a professional image
Nachteile
It does not integrate with our main CRM system - Intelliflo's Intelligent Office.
Databases have to be synchronised manually which wastes time and is frustrating.
- Branche: E-Learning
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Don't get this. A real waste of time and money.
In one word: Horrible.
Vorteile
I am a professional dog trainer who has designed websites for the last 20 years. None of the features on this platform work on my simple wordpress website. I got this with the dream of having clients, payments and scheduling flow smoothly.
Nachteile
Not one feature on this platform worked for scheduling clients, group classes, enrolling students, taking payments or event setting the calendar. Once an event is on the calendar, you cannot remove it. Group events all default to invitation only ( a somewhat weird and useless default) so, you have to get people to sign up before you invite them to join a class, rather than just having them enrol on their own. Unwieldy, but it might be workable.. However, clients are not allowed to enrol on the lovely vCita intake form. The form doesn't send. Lastly, the support is negligible. I have reached out three times, and instead of immediately helping with these issues, I have had to wait 2 weeks to get an appointment with a customer support rep. who bailed on the first appointment and didn't even bother to let me know she was cancelling. . In the meantime my livelihood hangs in the balance, with all classes having to be cancelled and customers disappointed. I certainly feel ripped off. Don't bother with this one.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great Software with Awesome Support
Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.
Vorteile
Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.
Nachteile
There could be more features in the calendar section of the software
In Betracht gezogene Alternativen
Housecall ProGründe für den Wechsel zu vcita
Although Housecall pro has features that vcita does not (Time tracking), for our particular industry (cleaning solutions) we found it best to have an independent software for time tracking that is as customizable as we need it to be, and a separate client management software to handle everything else like Vcita.- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
-
Quelle der Bewertung
WAS CHARGED TO TRY THE SOFTWARE
Nachteile
In order to test the product's capabilities that were needed for my business, I had to sign up for a monthly membership and upgrade my membership 3 separate times.
Once I saw how mediocre the software is, I ruled it out, emailed customer service to cancel my trial, and continued shopping for a better software.
A few days later, I again reached out to customer service about canceling my trail, and again for a 3rd time. Finally, I reached out for the 4th time and got ahold of someone who told me that the membership and upgrade fees weren't refundable.
Also, when I started adding clients, during my trial, all of my clients received some bizarre message from VCita to join their client porthole. It is such an aggressive feature to automatically turn on. I wish I had never even messed with VCita.
Antwort von vcita
Hi Alex,
We're sorry that your experience using vCita wasn't positive. You're perfectly right in saying that we could have responded to you sooner and we apologize that we couldn't reach out to you just when you needed us most.
However, some claims that you make here are inaccurate. We have two subscription plans - yearly and monthly - and we clearly state on our pricing page and checkout process that our monthly plan doesn't come with a free trial period. However, following the call we've had with you on Thursday, we had fully refunded your account. We tried to get in touch with you several times but unfortunately, you weren't available to take our calls. We did leave you a VM, updating you on the refund.
Finally, the message you refer to as "bizarre and aggressive" is a welcoming message that invites your clients to your clients portal, where they can book appointments, pay online, share documents, ask a question or view past interactions and transactions that they've had with your business. Sending this welcome message to clients is completely optional - you may choose not send it out.
Again, we're sorry that vCita and our team didn't leave up to your expectations. We try our very best to deliver great service and experience to our users and I personally regret every failed communication with a client. Inevitably, not every communication is successful. We will, however, use your feedback to
learn and improve our services to ensure that we are continually aligned with our clients' needs.
Wishing you all the best,
Carl Scheit
US Customer Success Team Manager
vCita

- Branche: Hochschulbildung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Hands down, the best CRM service available!
Ease of use, intuitive, and consistently faultless over time. Customers always comment on how good the system is from their perspective.
Vorteile
The software is easy to use, intuitive and performs consistently over time. I searched a long time for a CRM system that I could use for my small coaching and consulting practice.
Nachteile
Sometimes, it would be helpful to have tutorials to assist in infrequently used procedures or attributes of the program.
- Branche: Kunst & Handwerk
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Vita has upped the professionalism of my website
Vorteile
I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success.
Nachteile
I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Unique Appointment Management Solution
For me, Vcita is now capturing more leads on my site because the visitors have a better interaction thanks to the widget that is constantly displayed, capturing the prospects and enticing them to contact me.
Vorteile
This is the best FREE Appointment Generator system you can get. It differentiates from other products by letting you set up a widget on your website that will capture the prospects and notify them to initiate a conversation with you by calling you, sending an email or leaving a note. Once the potential prospect starts any action, you can follow up on the web portal and start your lead generation/marketing campaign from there if you want. Vcita is easy to use and setup, and I would recommend any business to incorporate it on their website since it is FREE.
Nachteile
I didn't like the interface design of some web portal features.
- Branche: Hausmeisterservice
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
A all in one service for SME
You need to manage a calendar with your clients (training, coaching, interviews), leaving them the initiative of meetings, product choice? This encourages their commitment. VCita offers you the possibility of a very fine follow-up of the customer relationship: email exchanges, appointments, orders, payments... by making moreover the link with your website. For me it is a very good solution. Fast implementation. This avoids many internal developments that are often inefficient or very costly. The extra efficiency with VCita at an affordable cost.
Vorteile
* Fast
* No coding
* Cover all aspetcs of customer relationship
* Easy to customize (webdesign)
Nachteile
* No sorry !
* No worries or things to improve at the moment
In Betracht gezogene Alternativen
Calendly- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I love the scheduling of my clients with VCITA. It saves me hours a week.
Very Good.
Vorteile
I like all of it. Especially the scheduling of my clients.
Nachteile
Very minor things. Not important enough to mention.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
One Thing I Wish Could Change...
Vorteile
Record of communication with clients in one place, automated messaging, ability to send out messages to phone and email.
Nachteile
When I reschedule, I can't change to a different type of appointment, only different day and time.
Antwort von vcita
Thanks for your feedback Debbie! Your note regarding rescheduling has been shared with the prodcut team
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
All docs and invoicing in on platform
Ease of taking payments and invoicing for services
Vorteile
Invoicing and doc library and the website widget for scheduling and taking payments. Ease of use and cost effective when considering the payment platform build in with Stripe
Nachteile
Can attach more than one doc from the library to the same recipient. Not a lot to mention here over all the program is a good investment.
- Branche: Medienproduktion
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Very Good
Vorteile
The software is very user friendly. It’s good for keeping your business up and running. CRM is very nice and the mobile app is convenient.
Nachteile
It would be nice to see a permanent free version of this software. It offer a free 14 day trail , no credit card needed. That’s good but I would love to see it being available after 14 days for free.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Platform Review
It has been reasonably effective for what we need despite some of the key areas of improvement
Vorteile
It's user friendly so far and reasonably priced
Nachteile
Lacks internal video conferencing, subscription billing model, integration with lab companies as well as pharmacies.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Could be better
Vorteile
A good appointment booking system,
SMS reminders
and email reminders.
easy contact manager
Nachteile
Whitelabel is expensive
Limited gateway integration
Not willing to improve their product
not helpful team
- Branche: Professionelles Training & Coaching
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Vcita helps me organize my business
Vorteile
What I appreciate most about vcita is that it is a one-stop shop where I have all the information I need about a particular client. By automating appointments and reminders, generating professional-looking invoices and receipts easily, and providing a welcoming and professional-looking portal for prospective clients, vcita allows me to focus on the important work that can't be automated.
Nachteile
There were some integration issues at the beginning with gmail calendar. It would be nice to be able to select more than multiple currencies.