vcita

Vorteile

The freedom to do everything necessary to run a small business

Nachteile

The credit card processing procedures were a bit ridiculous

In Betracht gezogene Alternativen

Jobber

Gründe für den Wechsel zu vcita

More bang for the buck for a small business

Vorteile

I love vcita because it has all the tools I need to run my business: scheduling, appointment reminders, taking payments, various packages, e-mail marketing options, a variety of reports, even AI platform, etc.

Nachteile

can't think of it, they are always improving existing and adding new features

Vorteile

The software allows seamless sending and recording of messages.
Use of Vcita increase speed to which payments are received.

Nachteile

The product very effective its implementation delivers high value.

Vorteile

easy to navigate, easy to get in contact with clients

Nachteile

wish people had to pay before signing up, makes it hard to keep up with payments

Vorteile

It's fantastic, made my business admin so much easier!

Nachteile

Would prefer more options for rescheduling and different blocked off time colours for different things

In Betracht gezogene Alternativen

Fresha

Gründe für den Wechsel zu vcita

after speaking with your customer service and doing the trial with IT over zoom I was sold

Vorteile

Very helpful and helped my business format out alot

Nachteile

That my payments documents whete missing for dats before i had to call to have them refreshed back to my platform.

Vorteile

Its extremely user friendly! Its an all in one interface

Nachteile

It doesnt integrate well witg Instagram

Vorteile

The app. The scheduling. The payment method set up. The Zoom integration. The customer service.

Nachteile

Not user-friendly with MailChimp or Squarespace. The additional cost for coupons and fliers. Not being able to delete recurring events when the event didn't happen.

In Betracht gezogene Alternativen

Acuity Scheduling

Gründe für den Wechsel zu vcita

vcita was easier to manage, and actually less expensive.

Vorteile

They fact that they allow for group scheduling really helps me with my business needs.

Nachteile

The website is a but complicated when it comes to scheduling my group services. I wish it just had a scheduling button.

Vorteile

The product ensures real-time calendar view and integration.
Professionalism of the software in scheduling meetings .

Nachteile

The software highly depends on stable internet network connection wich os an issue especially in rural areas.

Vorteile

I love the ease of use and how I have a system that helps me stay organized with all my upcoming clients

Nachteile

The online calendar on the mobile device is not as easy to use compared to the desktop

Vorteile

I like it because I can schedule my appointments and manage my business efficiently from any device, be it my computer, tablet or mobile phone.

Nachteile

The truth is that I have experienced some occasional technical problems such as delays in page loading or errors when syncing data.

Vorteile

Modern, simple, practical. No abusive fees.

Nachteile

I think there could be more tutorials explaining how to use the app

Vorteile

I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.

Nachteile

I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.

Vorteile

vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).

Nachteile

This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

Vorteile

This software is easy to use and reliable. When a glitch occurs (rarely) support is quick to help resolve the issues. Also, time zone converter is critical as I hold Zoom meetings all over the world!

Nachteile

I don't like that you have to pay extra for text reminders

Vorteile

Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

Nachteile

THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

Vorteile

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Nachteile

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

In Betracht gezogene Alternativen

Acuity Scheduling und Jobber

Vorteile

What I most like is the seamless integration with Zoom. The calendar features are pretty intuitive as well.

Nachteile

This software is grossly overpriced and forces you into a higher tier to get basic features and a wealth of features you dont want or need.

A trial was offered which immediately rolled into an automatic, year long contract--which I found out AFTER my credit card was charged.

You cannot delete appointments made in error nor can you 'actually' delete contacts.

Vorteile

I love using the software since it's an all in 1 tool.

Nachteile

I dislike the document feature because I should be able to open 1 file and continue scrolling into the next attached documents. When opening each file 1 by 1 I lose my placement and have to start all the way over while reviewing files.

Vorteile

The ability to quickly receive customer support and their integration with other well-known software is the knowledge that is needed when working with a variety of clientele. They have provided a way to customize their tools to fit the needs of the business providing a level of efficiency that is well needed in every quarter of the season.

Nachteile

There are no issues that I have come across yet since working with vcita.

Vorteile

I really liked the marketing side of the software

Nachteile

No problems encountered with the software so far

Vorteile

Easy to use, great customer support, and the articles for explaining things actually explain them, so you don't have to google it even after getting an answer.

The things I asked about that they didn't have, Kylee gave me the link to a features suggestion forum for users and encouraged me to list the features there. She also invited me to beta test for an AWeber integration, so I would assume that asking about your email marketing provider would be a good way to let their development team know which ones to make API's for first.

Nachteile

The only email marketing integration is Mailchimp and I have AWeber. This is annoying, but not a deal breaker.

There is not two factor authentication for admin and users. I don't know that two factor authentication would be useful for clients, but I would really like this for account holders and anyone who can else who would be using it on the emplyee side.

There is no way to sort clients by date since last appointment, appointment type, or anything else.

Vorteile

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Nachteile

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Vorteile

I did like that you can put all of your comunication and documentation into the system.

Nachteile

Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.

Vorteile

vCita is my one-stop solution to marketing, booking, and collections. They've made it so easy that now I can just concentrate on what we do as a business and don't have to think about anything else. They are an integral part of our success.

Nachteile

There are no negatives. My only concern is what would I do if vCita ever went away!

Vorteile

I love the calander and the fact that reminders go out to patients automatically once tgeir appointment is in the calander. I also like the email feature that allows me to stay in touch with my patients. Lastly, I receive messages fron new and existing patients immediately, which allows me to respond to right away.

Nachteile

Occasionally, a patient will try to cancel an appointment through the app and I overall, vcita will not get the message.

Vorteile

Easily syncs with our Gmail and Google Calendar for the entire team.

Nachteile

Limited to taking credit card payments with PayPal or Stripe.

Vorteile

Realmente es un programa que me ha resuelto la coordinación de la agenda, llevo 3 años utilizándolo y no he tenido problemas con él, es muy intuitivo, por lo que necesitas dedicar mucho tiempo a que funcione correctamente.
De esta forma, cada consulta, ya esta paga, y conforme a mi disponibilidad de agenda, no tengo pensado cambiar.
Elisa

Nachteile

Una vez que le he aprendido a usar, nada me disgusta

Vorteile

The ease of use for my clients is the top reason we love VCita.

Nachteile

It isn't as customizable as we would like and we cannot track inventory.

In Betracht gezogene Alternativen

Acuity Scheduling

Gründe für den Wechsel zu vcita

VCita had more features than this product.

Vorteile

I can make appointments and pre-charge the client at once

Nachteile

The settings for group activities needs improvement

Vorteile

When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money.

Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers.

Nachteile

When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic.

Plenty of similar services out there and exercise caution if you are considering Vcita.

Vorteile

Nothing, The over all service was horrible would not recommend

Nachteile

Their Customer service and the way their scheduling works,

Vorteile

I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features

Nachteile

What I didn't like about this software is that certain features require upgrades to premium plans

Vorteile

Vcita offers many great features. I was eager to user the software because it truly is an all in one business management software. It offers payment collections that can be linked to my paypal and stripe accounts. It also allows my business to schedule appointments integrated via my google account.

Nachteile

Although the features are worth it, The almost $60 price point is simply not feasible for my business at this time. The free trial however was a nice introduction to how Vcita can a improve my business.

Vorteile

I like that they say we have 200 employees but in reality it took weeks to schedule meeting

Nachteile

The app seems easy to use but in reality time consuming to set it. You need a customer relations team. Guess what, they are the worst

In Betracht gezogene Alternativen

Flowlu

Gründe für den Wechsel zu vcita

It was a mistake the other apps do more for less

Vorteile

The app is flexible and user-friendly. I also like the customized email templates it offers.

Nachteile

I suggest that the customer support team improve their response time, as it is currently slow.

Vorteile

una pagina muy funcional , facil de utilizar

Nachteile

que es muy practica puedes tener las cosas en orden

Vorteile

With vcita, appointment scheduling is easy and comes with great CRM capabilities

Nachteile

No issues with vcita. It is powerful and very helpful.

Vorteile

Me gusta que mantiene todo organizado de una forma facil y rapida.

Nachteile

Me gustaria que se implementara como aplicativo para dispositivos moviles.

Vorteile

Tiene una interfaz excelente,demasiado facil de usar y de aprender usar,excelente para las empresas que requieran implementar dicho software de manera rapida y sencilla,es muy intuitivo,y automatiza mucho los procesos

Nachteile

El soporte al cliente podría ser mejor para lo que ofrecen.

Vorteile

vcita is amazing for Customer management, including all functions and features, but the remote payments were the most exciting.

Nachteile

vcita is slightly expensive for one module, and we faced some obstacles in integration.

Vorteile

Las citas se organizan de una manera muy sencilla. Posibilidad de personalizar la página de programación para que se vea más profesional y para diferenciar los servicios disponibles. El concepto de un portal de clientes me atrae. Los clientes pueden utilizar el portal para realizar pagos, reservar citas y enviar documentos.

Nachteile

La funcionalidad de sincronización y reunión periódica necesita trabajo. Si no funciona todo el tiempo, entonces no podemos confiar en él. También me disgusta lo difícil que es descargar varios archivos una vez cuando un cliente te envía varias imágenes o páginas.

Vorteile

The adaptation is simple but above all effective, the tool also offers me many other features

Nachteile

During its use I did not notice any problems frankly

Vorteile

I love how this app was thought through very carefully. Everything you need is literally within the app.

Nachteile

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

In Betracht gezogene Alternativen

HoneyBook

Warum vcita gewählt wurde

With everything Vcita has to offer,I’ve gained way more control because of them.

Zuvor genutzte Software

Copper

Gründe für den Wechsel zu vcita

Partnering up with Vcita was the best thing my company could ever do. Overall capabilities are innovative, convenient, and lucrative because of all of it’s features. Like for instance, it has a feature that you could use to generate or capture leads from your website by just simply installing a widget. What more could you ask for?

Vorteile

What is fascinating about Vcita, it affects all sectors of activities. Instantly manages our invoice and saves us valuable time.

Nachteile

Since I use Vcita , I don't find any problem. We would say that it has more advantages than disadvantages. But not against the monthly price to have it is high.

Vorteile

I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.

Nachteile

It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.

In Betracht gezogene Alternativen

Calendly

Warum vcita gewählt wurde

Quickbooks does not have a scheduling option.

Zuvor genutzte Software

QuickBooks Online

Gründe für den Wechsel zu vcita

I honestly don't remember because it has been so long now. I do plan on looking into them again.

Vorteile

Support and staff is great! The system is userfriendly.

Nachteile

Some feature adjustments and functionality could be improved

Vorteile

It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.

Nachteile

When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.

Vorteile

It made me not need an assistant for the first few years in business. It also makes training my new assistant simple. It is a magnificent platform that allows me to schedule appts, manage clients, send out mass email, accept payments, AND communicate with clients. I can take notes on each client call, I can share and receive documents. Everything I need is in here.

Nachteile

The only thing I wish it had was a more robust accounting system. If there was a direct way to integrate Wave and Vcita I would be so grateful. I also dislike how difficult it is to download several files ar once when a client sends you several images or pages.

In Betracht gezogene Alternativen

Honey

Gründe für den Wechsel zu vcita

It was referred by my business mentor.