N-sight

Vorteile

Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

Nachteile

Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.

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Vorteile

Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.

Nachteile

They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

Vorteile

The initial price of $99/mo for up to 3 users seemed very attractive to us as an affordable entry into the space. A unified platform for all RMM tools also seemed attractive to us. However, we were very wrong with assuming it was unified.

Nachteile

The "N" in "N-ABLE" apparently stands for "Nickel-And-Diming" as that's exactly what they did at every turn. After an exciting trial period with the platform (which was kicked off with great sales people), all of the features that were represented to us in the sales calls were suddenly stripped away and pitched as "add-ons" to the introductory price that we should have known was too good to be true.Beyond that, N-ABLE continuously over-billed us for 3 of the 6 months we had the service. Two of those times were because we had the audacity to deactivate one user account and activate a new one - but the fact that two different users existed in a month meant that it was an added charge.The charge? It was an extra $49! Half the cost of what they billed for their $99-for-3.This made it a nightmare for us when we turned over staff, as they weren't billing on ACTIVE LICENSES but instead they billed you on any time you added someone new - despite if you deactivated the old user first.Beyond the billing nightmare - EVERYTHING is an upcharge. Your fee is giving you access to an RMM and a really antiquated ticketing system that feels like you're working in a platform that was developed in 1992.Every single module is segregated and requires you to log in again (with MFA). This ultimately didn't make a huge difference, because we quickly found out that you had to pay hundreds of dollars for every other feature, anyway.

Vorteile

The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

Nachteile

The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

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Zuvor genutzte Software

Vorteile

I love how simple it is to manage my systems with this software. I can remotely control every single endpoint in my organisation, pull an assest list when I need it, keep an eye on virus threats and even deploy virus protection all via a simple interface

Nachteile

The only additional feature I'd like to see is the ability to freeze the remote display, so the user cannot see what actions are being performed, like entering sensetive parts of systems etc.

Vorteile

Been using the product for years. It’s hard to change another one. It does have many features and integrations.

Nachteile

It’s expensive and hard to navigate. When a job fails it gives you little to no information about why it fails.

Vorteile

I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.

Nachteile

I would like the software to have an option for the client to cancel a reboot of their machine.

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Vorteile

The fact that I have all my customer computers in one place

Nachteile

Updates fail constantly and the reason is not clear. Also it doesn't work with trendmicro antivirus which is my solution

Vorteile

The interface is user-friendly and the customizable features make it a perfect fit for my business needs.

Nachteile

The reporting feature could be more robust and the mobile app experience needs improvement for better usability.

Vorteile

Starting using SolarWinds shortly after they offered a reseller solution for RMM and MSP's. The features are wide and the prices is mostly on par with other mid tear offerings. The ease of loading the remote client software is good, and better than many others. The broad range of addons is nice, but can be costly fast! Tailoring to each client is what we do, so we add the features based on the broadest range of use of that feature.

We spend many weeks evaluating RMM software. Coming from more costly software solutions to SolarWinds we felt that for many of the clients we had, they offered to most advanced solutions which could grow with us. The reporting features, and remote monitoring, and the anti-spyware was key features we needed. Recommend SolarWinds for any level MSP or MSSP.

Nachteile

The user interface needs work to be easier for entry level staff. The reporting details in some modules seem to be incomplete. The cost structure for each item, needs to be redone. Very hard to determine exact pricing for wholesale cost versus retail selling price.

Vorteile

Easy to setup and use. Has most of the features I am looking for. Main reason is for Secure backup of Servers

Nachteile

If you have a billing DIspute they send you in an endless loop. Tech says it a Partner Support issue, Partner support says its a Tech issue. I put in a dispute for them charging me for an extra server in Feb 23, and now in May 23 it is still in the endless loop. Have now gotten the Credit card sompnay involved. They now are saysing ther is an archive backup that I cannot see that is the reason for the extra.. but they can see if I cannot... I guiess they expect you to pay for backup for non existant servers for life

Vorteile

Complete solution: rich monitoring features including SW updates management and backups
Easy to deploy: o need to spend lots of time reading the documentation
Flexible: it does what you need to do

Nachteile

Nothing really!
The backup/restore option could probably be more user friendly
The Android version is a bit disapointing today

Vorteile

This software will monitor just about anything on your network (except for the coffee pot). Server status is its best known function. You can set parameters for the monitoring both local and devices over the network.
Other features available are anti-virus, help desk, notifications, etc

Nachteile

With all of the options available for this software, the screen can become busy.

Vorteile

Teh functinallity , reports and easy to set up and use , multiplatform is one of the best features

Nachteile

Does not have a help desk & ticketing support dashboard integrated

Vorteile

This RMM is cost effective and web based, no need to install a bunch of software to use it. The ability to turn on components as you want to upgrade and grow is brilliant.

Nachteile

I have to say I cannot think of anything that I like the least.

Vorteile

I've used SolarWinds notifications across multiple organizations I've worked for. Battery Backups fail after short power outages and SolarWinds helps to identify those needing replacing.

Nachteile

SolarWinds is a staple in the field, we do not have anything negative to say about SolarWinds RMM...

Vorteile

Not expensive. Pay per use. Easy to use. Works well.

Nachteile

Some features like chat with the user have still not been built in. Patch management seems to fail on patches some times.

Vorteile

We really enjoy the ease of use of this product, we're able to securely monitor all our customers workstation and be more proactive. The patch management system and take control features are a must for any small MSP companies starting out. Their capped server and workstation fee's are great so you know exactly how much you will be billed.

Nachteile

We do have some issues with the Vulnerability scanners not always scanning or sending us the data. We would like more custom reports settings available and more functionality with the managed anti virus.

Vorteile

Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me. The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.

Nachteile

After losing one of my larger users, the flat rate platform fee made the overall cost a bit much for the remaining users. Also, the pricing model for the backup was no longer competitive in my environment.

Vorteile

-Easy to Use
-Easy to Manage
-Great Customer Support
-Provides lots of tools that make supporting a large environment with remote users easy

Nachteile

-Backup Tools are expensive
-Some of the security reports that estimate the value of your data are a little exaggerated

Vorteile

Patch Management
IT Asset Management
Control
Reporting

Nachteile

nothing that comes to mind - the product so far fulfills all the needs

Vorteile

This is an incredibly powerful tool that has made massive improvements in management and efficiency for my team

Nachteile

A bit glitchy at times especially with Patch Management.

Vorteile

Single platform for managing windows updates, helpdesk, remote support, and monitoring. I really like the ability to run custom scripts, and scripts in reaction to issues identified. This saves us time and money and helps us stay ahead of the competition.

Nachteile

We often get false email alerts for failed checks sent to our helpdesk, which can cause a nuisance.

Vorteile

It is very clear, well laid out and easy to use

Nachteile

Rolling out packages can be tricky to get working

Vorteile

This product has a lot of features and some great add on such as IPSLA and Netflow. This gives you the ability to move beyond Real-time Monitoring and begin performance monitoring.

Nachteile

This is a complex tool so if you don't understand WMI and SNMP you will most likely not be able to get it to perform the way you want it to. In addition it is costly for small businesses if they plan to use it strictly as an RMM.

Vorteile

The single pane of glass to manage antivirus, backups, in detail alerts, and asset tracking is really nice. I use it to manage nearly a thousand workstations and have used it since it was called "hound dog RMM"

Nachteile

several parts have a fair amount of hassle to set up and administer, notably the antivirus installation and patch management. Alert status is always green or red, there's no functionality to have a "low priority issue", so I have to treat every failed check as a possible emergency. I'd like to be able to say something like "if the backup is one day out of date, mark it yellow, 2 days mark red" or something like that.

Vorteile

The trial period is a full 30 days. The sales and support teams are available to help with setup questions and problems during that time. My experience with sales was overall positive - they were not pushy.

The product is cloud hosted, no option for self-hosting (they offer another RMM that can be.) The monitoring agent is unobtrusive on the target PCs. It's possible to remotely manage most of what you need to manage on a workplace PC. They offer integrated AV which is a must for MSPs. A documents-only backup is also available, although for full system backups you will need to use theirs or another add-on backup application.

A large body of knowledge is available online, much of it from the days when the individual components were stand-alone companies. Once you learn the history of SW RMM, you can find answers to most problems in forums and blog posts. I can't comment on their phone support, as I only used it once or twice.

I thought the pricing was quite fair. You can easily charge enough per PC to make the RMM cost small change. They offer month-to-month billing, which is great for small startups.

Nachteile

Running tasks and scripts is anything but real time. You might wait hours to learn if a script had run or not, or what the output was. Patch management gave the appearance of being complete and granular, but again, for me, confidence in the actual state of systems was not there, needed lots of double checking. AV and backup were reliable.

Vorteile

The tool has a lot of features out of the box with the basic module purchased - add the nodes of your environment and collect historical data on them. The main features make network monitoring and tracking simple - with stats and graphs. Reporting is also great for giving to managers. Excellent support when calling in.

Nachteile

Out of the box a simple setup, each module though becomes pricey for small/medium businesses - each comes with it's own maintenance plan. Reporting takes some knowledge of SQL for setting up the reporting profiles and can be confusing.

Vorteile

What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
The option to use Take Control is something we use everyday to support our contracted customers.

Nachteile

Little things like not beeing able to backup an SQL server on a normal pc, you'd need a server installation for that. and then also pay the price of the server.
Also, the RMM console is a bit slow at times.

Vorteile

Easy to get setup. Install the windows agent on a computer or Server and then add a discovery job to find that device. Can also be used for cell phones, printers and any network device you need to monitor. Allows multiple options form Take Control to Remote Desktop, Java web control.

Nachteile

Can sometimes be flaky. The biggest problem is that the agent can really take over CPU and memory. Sometimes to the point of making the device you are remoted into really slow. Tried everything suggested on SolarWinds website to mitigate this to no avail. Location tracking for cell phones is also buggy. Soem phones report location correctly, others will not report at all, so if soemone loses a phone, good luck trying to find it. Good thing for Google tracking.

Vorteile

What I like most about SolarWinds RMM is it's value. I believe you get the most bang for your buck compared to other RMMs. In a recent survey among MSPs nationwide, SolarWinds was even ranked the best overall.

Nachteile

Patch management could be better, but I know they are working hard on it. Right now it's a bit complicated to setup and use.

Vorteile

- Provides a set of tools for managing IT Services into an unique panel.
- Last version includes NetPath which allows us knowing network performance and infrastructure from starting to finish points of our network.
- Allows active monitoring and alerting .
- Inlciude remote access that allows to monitor and administering the network wherever we are.
- QoS analysis available.

Nachteile

- The configuration process for this software must be done by person with high level knowledge about Networking and IT Infrastructure.

Vorteile

I like the dash board setup and being able to select features for all my clients or individually. The antivirus software detection's are very accurate without false positive infections. The reporting feature can be scheduled and sent to clients emails concerning alerts or problems.

Nachteile

The software is a little frustrating to get setup and monitoring sometimes errors occur but when you work through the issues the software does an outstanding job of watching your clients

Vorteile

Très complet, permet d'aller au bout des choses, Interface claire présentant l'essentiel rapidement

Nachteile

La politique de prix trop volatile. Certaines fonctionnalités plus difficiles à trouver, mettre en œuvre

Vorteile

I love the remote support, the file transfer, the chat feature, the scripting tools, and being able to get checks cleared from the software without using a remote session

Nachteile

I don't like its Mac integration, it seems broken. I also don't like the fact that it doesn't tie into Kaseya BMS at all.

Vorteile

Easy to deploy and set up automation's.

Nachteile

Sometimes windows updates need to be manually pushed, this is common for this type of software.

Vorteile

A wide array of sensors to monitor servers and workstations. A powerful dashboard provides a quick look at the state of systems being monitored. Integrated file and SQL backup and antivirus provides a one stop shop for protection and monitoring.

Nachteile

It can be challenging to resolve issues when they arise with the software, or underlying issues that affect the software. Given the complexity and nature of it, this can be expected to an extent.

Vorteile

There is so much versatility with this. You can monitor so many things and automate responses.

Nachteile

It can be information overload, but that is not their fault. I was new to IT and didn't know what half of it did. Now, I think I would be able to process the information better and utilize it more.

Vorteile

SolarWinds RMM does a decent enough job connecting to remote computers and allowing us to see what is going on with every computer.

Nachteile

What I like least about SolarWinds RMM is that there is a consistent request to update the remote software on my computer. It seems that at least once a day this is happening, often breaking my workflow in the process.

Vorteile

It's easy to use and deploy and is packed with functionality.

Nachteile

Nothing that comes to mind at the moment - I'm satisfied with it.

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Vorteile

A simple right-click on any workstation or sever will let you explore a wealth of options and configurations for every single device that carries the SolarWinds (also known as GFI) software. Backups, updates, controlling services, remote desktop control, you name it, SolarWinds has got it!

Nachteile

Modules can be slow to uninstall and re-deploy, and remote connections can be spotty occasionally if the SolarWinds remote services begins having issues after updates (which can usually be fixed by restarting or re-installing that module); besides that, I have very few complaints!

Vorteile

I have used Solarwinds RMM for 3 1/2 years, the program has changed hands many times. I like the integration with teamviewer, makes monitoring workstations and servers extremely easily. I don't think I could manage customers without RMM.

Nachteile

Support isn't the best, not timely and often you do not get the solution you are looking for, they need to clean up and update their online guides.

Vorteile

Above all, this software gives you the tools you need to run an IT department. Patch management, Managed AV, Web filtering, Risk Intel etc..

Nachteile

There isnt much. If I had to gripe on something I would say the UI and UX could use a facelift/makeover. Hover menus, cleaner look. But this is just to pick something.

Vorteile

After major knee injury, I was able to maintain personal, inventory food cost and operational; issues assisting the owners to resolve and correct issues in a proactive way. Great product!

Nachteile

It works great but it is determined for me to update it... it works good like it is

Vorteile

Remote Access, Industry Standard Software for protection, quick install, Data collection

Nachteile

Loading of the RMM is slow, workstation drag and drop not available, does not provide much information like Kasaya does, and issues installing because its not showing up on the RMM Dashboard. Dashboard also could use a touch up. Support is slow to respond, Make this more like Kaseya, and you will have the Perfect RMM. Keep the pricing more lower then the others as well. make support easily accessable to partners like myself. And provide more training and help for setting up billing, and consumer side visuals.

Vorteile

We used an old version six years ago. The issue was value for money.
They courted us to come back with better pricing and all the improvements.
Nice web based interface. You can get lost or distracted with all the extra functions.
I think this would work best for a new MSP that does not have all the infra structure and services in place.
Then it is a one stop shop.

Nachteile

BRUTAL dealing with AR. We tried it a second time on a few devices.
The reporting was what was expected. We had most of the feature in place already.
I got a call that we would get extra charges and the value of the product dropped.
I paid and asked to cancel. - Now what a disaster! - They refused my cancellation and have continued to bill.
From their NetSuite: The cancellation has been submitted. But it was rejected 5/3 and 6/3.

What a terrible company to deal with!

Vorteile

Extremely easy to deploy with default agent settings you setup in minutes. Advanced users can customise the alerts, monitor events of any type. Email alerts on failures. Other addon's can be added to the console such as patch management, antivirus, backup and more.

Nachteile

If I had to pick something I would say occasionally (once a year if that) the agent service would need a restart as the server would stop reporting it. You still get notified of this so not a massive problem.

Vorteile

Monitors many items on a company's computer network, allows for remote access, antivirus monitoring and reporting, control over when updates are installed, can schedule reboots for off hours.

Nachteile

The main application needs to be installed onsite. There is some delay when a computer is restarted for the portal to show that is online.

Vorteile

The ease of use, and how everything just works.

Nachteile

I wish there was more integration with their ticketing software.

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Vorteile

Tons of tools and capabilities to keep your clients and sites managed without their attention or knowledge.

Nachteile

Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.