Über N-sight

Die MSP-RMM-Lösung (Managed Services Provider, Remote Monitoring and Management) von Solarwinds ist eine cloudbasierte Netzwerkverwaltungslösung, die großen und mittelständischen Unternehmen bei der Verwaltung ihrer IT-Netzwerkanforderungen helfen soll. Eine Option zur On-Premise-Bereitstellung ist ebenfalls verfügbar.

MSP RMM verfügt über Active Discovery, das eine Übersicht über alle aktiven und inaktiven Geräte im Netzwerk des Kunden bietet. Das Fehlerberichterstattungsmodul der Lösung ermöglicht es Nutzern, sich Probleme mit Geräten anzusehen, die mit dem Netzwerk des Kunden verbunden sind. Mithilfe eines Patch-Management-Tools können Netzwerkadministratoren Software-Updates und Fehlerbehebungen für alle angeschlossenen Geräte bereitstellen.

MSP RMM bietet eine Integration in ServiceDesk, die Netzwerkmanagenden hilft, den Nutzern des Netzwerks innerhalb der MSP-RMM-Plattform Dienstleistungen und Support zu bieten. Die individuelle Skripterstellung ermöglicht es Nutzern, ihre eigenen Anwendungen unter Verwendung mehrerer Software-Entwicklungssprachen zu entwerfen.

Support wird über eine Online-Wissensdatenbank sowie per E-Mail und Telefon angeboten.

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N-sight Preis

N-sight bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von N-sight ist ab 99,00 $/Monat verfügbar.

Startpreis:
99,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für N-sight

N-sight Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,1
Funktionalität
4,4
Bedienkomfort
4,1
Kundenbetreuung
4,0
5 von 74 Bewertungen Alle Bewertungen anzeigen
Derek
Derek
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 14.3.2020

SolarWinds RMM (formerly N-Able) is a great RMM tool

Great solution for an RMM tool. The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.

Vorteile

Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

Nachteile

Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect und Kaseya VSA

Gründe für den Wechsel zu N-sight

SolarWinds is a great RMM tool and can be linked nicely with Connectwise Manage. ConnectWise pushes hard to force the linking of Control, which makes this a difficult decision.
Chris
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 9.9.2020

A decent mix with different tools

Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.

Vorteile

Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.

Nachteile

They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

Shane
Shane
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 27.6.2023

Loaded with Hidden Fees, Quick to Try and Scam You

An utter nightmare.Within literally ONE WEEK of signing up, we got a notice saying that the rates were being hiked by 10% for all customers. We had to fight to just keep out $99/mo introductory rate.But they had the last laugh, as they continuously billed us at $148/mo for more than half of the time we've been with the service. We deactivated a user that had left our organization and activated a new user in the same day - and N-ABLE views that as "acceptable" to bill you for an added user license, despite the fact you still only have three active licenses.We attempted to cancel the service on June 3rd, giving 30 days according to their policy. Today is June 27th and their helpdesk told me that the contract would have to remain open (and billed) until September 1st - because their team has taken a full month to cycle us through their ticketing system to cancel our account. Oh, and they're tacking on an extra month as their "early termination" on a month-to-month contract (which was not agreed to).STAY AWAY!

Vorteile

The initial price of $99/mo for up to 3 users seemed very attractive to us as an affordable entry into the space. A unified platform for all RMM tools also seemed attractive to us. However, we were very wrong with assuming it was unified.

Nachteile

The "N" in "N-ABLE" apparently stands for "Nickel-And-Diming" as that's exactly what they did at every turn. After an exciting trial period with the platform (which was kicked off with great sales people), all of the features that were represented to us in the sales calls were suddenly stripped away and pitched as "add-ons" to the introductory price that we should have known was too good to be true.Beyond that, N-ABLE continuously over-billed us for 3 of the 6 months we had the service. Two of those times were because we had the audacity to deactivate one user account and activate a new one - but the fact that two different users existed in a month meant that it was an added charge.The charge? It was an extra $49! Half the cost of what they billed for their $99-for-3.This made it a nightmare for us when we turned over staff, as they weren't billing on ACTIVE LICENSES but instead they billed you on any time you added someone new - despite if you deactivated the old user first.Beyond the billing nightmare - EVERYTHING is an upcharge. Your fee is giving you access to an RMM and a really antiquated ticketing system that feels like you're working in a platform that was developed in 1992.Every single module is segregated and requires you to log in again (with MFA). This ultimately didn't make a huge difference, because we quickly found out that you had to pay hundreds of dollars for every other feature, anyway.

Javier
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 11.7.2019

You don't need to spend more money elsewhere

Vorteile

The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

Nachteile

The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

In Betracht gezogene Alternativen

ConnectWise Automate

Warum N-sight gewählt wurde

It was stile N-Able back then and the platform was just terrible. It cause all sorts of network issues.

Zuvor genutzte Software

N-central
Danny
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.10.2019

Amazing remote manamgement software

Vorteile

I love how simple it is to manage my systems with this software. I can remotely control every single endpoint in my organisation, pull an assest list when I need it, keep an eye on virus threats and even deploy virus protection all via a simple interface

Nachteile

The only additional feature I'd like to see is the ability to freeze the remote display, so the user cannot see what actions are being performed, like entering sensetive parts of systems etc.

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