4,9
Gesamtbewertung
Bewertungen

4,9
Gesamtbewertung
Bewertungen

Über Squaretalk

Squaretalk ist eine kostengünstige, skalierbare und einfach zu bedienende Cloud-Kommunikationsplattform, die deinen Vertriebs- und Supportteams enorme Tools zur Steigerung von Effizienz und Produktivität an die Hand gibt. Deine Vertriebs- und Supportmitarbeitenden können von jedem Ort aus und über die von deinen Kunden bevorzugten Kanäle effektiv arbeiten. Du kannst in kürzester Zeit eine globale Präsenz mit Zugriff auf lokale, mobile und gebührenfreie Nummern in mehr als 100 Länder und 3.400 Vorwahlen aufbauen.
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Squaretalk Preis

Squaretalk bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Squaretalk ist ab 25,00 $/Monat verfügbar.

Startpreis:
25,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Nutzerbewertungen zu Squaretalk durchsuchen

93 von 93 Bewertungen
Sortieren nach:
Bharat
Bharat
  • Branche: Marktforschung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.12.2024

Squaretalk Optimized Our Problem-solving Process

I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster.

Vorteile

The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention.

Nachteile

I’ve never had any serious issues. Their support is good.

In Betracht gezogene Alternativen

Talkdesk

Gründe für den Wechsel zu Squaretalk

They offered a trial and found it easier to use.
Feri
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.1.2025

Overall a positive experience with Squaretalk

I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working

Vorteile

First of all I would like to appreciate our Account Manager [sensitive content hidden] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM

I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue

Nachteile

High rates on some destinations, SMS not working

In Betracht gezogene Alternativen

Voiso

Gründe für den Wechsel zu Squaretalk

SMS worked before, better voicemails, easy-to-use softphone
Alexander
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 14.5.2019

Horrible, not working, and not even refunding or replying to refund requests

Vorteile

The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.

Nachteile

It never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.

Antwort von Squaretalk

We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you.

Beantwortet am 4.2.2022
mathew
mathew
  • Branche: Chemikalien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.10.2024

Customizable and Dependable Cloud Telephony

Our previous on-premise system couldn't handle surges in call volumes reliably, leading to frequent downtime issues. By contrast, Squaretalk's cloud-based reliability even during 150+ daily calls is impressive, with minimal latency or drops.

Vorteile

I really value how customizable Squaretalk's reporting and workflows are without needing technical resources.

Nachteile

While the self-service portal covers basics, expanding those capabilities further would maximize convenience.

In Betracht gezogene Alternativen

Talkdesk

Gründe für den Wechsel zu Squaretalk

We liked the interface and the price was also better
Giannos
Giannos
  • Branche: Welthandel & internationale Entwicklung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.8.2023

Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop

it's the best, we used twilio, we used a lot of other systems but we are not changing this one

Vorteile

I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.

Nachteile

i have 0 complaints so far, the only con is the don't support on Sundays. besides that. no complaints.

Antwort von Squaretalk

Dear Giannos,

Wow, where do we even start? Thank you for this incredible 10/10 review! Reading your title "Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop," made our day. As the Head of Business Development in a sizeable company, your seal of approval carries weight, and we're absolutely thrilled you chose Squaretalk.

We love hearing that our interface and support resonate with you so well. Trust us, your feedback is like music to our ears, a symphony, even. 🎵

Now, about the Sunday support—or the lack thereof. We hear you. We know the world doesn't pause on Sundays, especially in international trade and development. We're discussing extending our support services and will keep your feedback front and center in those conversations.

We're also happy to hear that our "professionalism and attitude" outshone our competitor and made your switch to Squaretalk worthwhile. We aim to be the last stop in your quest for the ideal VoIP solution, and your comments are like the cherry on top!

If there's anything more you'd like to share or any questions you might have, our (almost) 24/7 team is here for you.

Beantwortet am 3.9.2023
Rishcosys
Rishcosys
  • Branche: Fluggesellschaften/Luftfahrt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.1.2025

Enhancing CRM Efficiency and Customer Satisfaction

By reducing time-consuming manual processes, Squaretalk has increased agent productivity. More customer issues get resolved faster, improving satisfaction. The automation has streamlined operations across sales and service.

Vorteile

The native integraEnhancing CRM Efficiency and Customer Satisfactiontion with our CRM automatically logs all interactions in customer profiles. This saves significant manual work for our agents and allows them to focus on resolving issues faster. The detailed analytics also help us understand behavior better.

Nachteile

While mostly user-friendly, some of the more advanced features have a steep learning curve initially. However, the training resources are very helpful in overcoming this.

Dipika
Dipika
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.12.2024

My Review of Squaretalk

As an e-commerce business, we have seasonal spikes and irregular demand on our call center, typically for real-time updates about order status or delivery. We needed software that could add or remove agents without lengthy contract negotiations or extensive system reconfiguration. With Squaretalk’s platform, we have full control over our account and can scale up and down with one click.

Vorteile

We have more autonomy and self-service options than our previous providers, which enables us to make swift changes and optimizations. The support response time is short, even on the weekends, and our account manager is very responsive.

Nachteile

Some of our agents would appreciate a dark mode

Shivsankar
Shivsankar
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.1.2025

Good Value for Money

Squaretalk has improved our ability to manage sales calls and customer support. It’s made our team more efficient, and the automation tools have saved us a lot of time. The platform’s affordability has also helped us stay within budget while getting the features we need.

Vorteile

The platform offers great value for the price. We get a lot of functionality without having to pay a premium. The call management features are particularly useful for our sales team.

Nachteile

I haven’t encountered any major problems so far.

Hansika
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 2.2.2025

Workforce Coordination with Squaretalk

Squaretalk eliminates the complexity of coordinating a large remote workforce. The cloud-based solution gives flexibility while performance tracking and real-time monitoring drive productivity gains. It allows us to optimize output and enhance customer experience.

Vorteile

I appreciate Squaretalk's scalability and ability to efficiently manage large, distributed teams. The customizable analytics provide actionable insights to measure performance across agents and campaigns. This helps us quickly identify areas for improvement.

Nachteile

I have not experienced any major disadvantages so far. The platform has met our current needs.

Verifizierter Rezensent
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.12.2024

Seamless Global Engagement

By eliminating traditional telephony challenges around stability, sound clarity, and accessibility across borders, Squaretalk enabled us to create consistent customer experiences regardless of market.

Vorteile

I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning.

Nachteile

Honestly, I have no major gripes after 2+ years of using Squaretalk.

John
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 30.8.2023

Easy to assimilate and work - reports need more time to be more effective

As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work

Vorteile

Easy software for agents and managervery comfortable interface for managers to control the agents

Nachteile

reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC

Antwort von Squaretalk

Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them.

It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. 🎶

We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. 📝

Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes.

Beantwortet am 3.9.2023
Rita
  • Branche: Glücksspiel & Casinos
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.3.2024

My experience

Its been awesome so far, i am able to generate my report with ease

Vorteile

The reporting aspects, i can export and listen to calls with links

Nachteile

It's clarity and it captures my agents activity.

Antwort von Squaretalk

Thank you for your review on Squaretalk, Rita! It’s great to hear our reporting features are making a difference for your team. We've noted your clarity and activity-tracking feedback and are looking into improvements. Please don't hesitate to reach out if you have any more feedback or need assistance with any features. We're here to support you and ensure Squaretalk adds value to your operations.

Beantwortet am 20.3.2024
Nick
  • Branche: Erneuerbare Energien & Umwelt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.1.2024

Squaretalk Predictive Dialer

Great experience, friendly helpful staff that goes the extra mile

Vorteile

Customer Service was great. Very responsive and always willing to help

Nachteile

Takes some getting used to learning the platform

Antwort von Squaretalk

Thank you for your review and the kind words about our customer service, Nick! It's heartening to know that our team's dedication and willingness to go the extra mile have stood out to you.

We understand that getting accustomed to a new platform can take some time. Rest assured, we're always here to assist and ensure that your experience with Squaretalk is as smooth and intuitive as possible.

Thanks again for choosing Squaretalk and for sharing your experience!

Beantwortet am 17.1.2024
Dilan
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 30.8.2023

Satisfied

Customer service as well as the features provided are satisfactory

Antwort von Squaretalk

Thank you for the high marks, Dilan! We're delighted to hear that you're satisfied with both our customer service and features. Our goal is to always provide top-notch service and solutions, so it's wonderful to hear that we're meeting the mark for you.

Is there anything you think we could do even better? We're all ears!

Thanks again for taking a few moments to share your experience. Looking forward to keeping those satisfaction levels high!

Beantwortet am 3.9.2023
Neta
  • Branche: Bürgerliche & soziale Einrichtungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 22.3.2023

New Way of working

Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team

Vorteile

The fact that I can enter my agency's conversations at any given time provides me with a broad picture of how they work and the places where I can examine their work. Whether it's to encourage them about their strengths or whether it's to guide them on the places for improvement.The use of the infrastructure went smoothly thanks to the support of Squaretalk team.

Nachteile

As an administrator, I would like to receive reports automatically once a month, but I could not understand if the system is capable of producing this.In addition, the split between the system window and the SMS window complicates the work a little

Antwort von Squaretalk

Thanks so much for sharing your experience with Squaretalk, Neta!

We're thrilled to hear that our software has been helpful in giving you a better idea of your agency's conversations, and that our support team has been there for you from the start. We'll make sure to let them know you appreciate their help.

We're sorry to hear that you're having trouble with the reporting feature, but no worries! Our software can definitely produce automatic reports every month. Let us know if you need help setting that up.

And we totally get that the split between the system window and SMS window can be a bit tricky. We're always working to make the user experience smoother and more intuitive, so we'd love to hear any suggestions you might have.

Thanks again for your feedback! If you have any other questions or concerns, please don't hesitate to reach out to us.

Beantwortet am 23.3.2023
Vadim
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.4.2023

Amazing and user-friendly app!

Nice experience with flexible tools simplifying communications

Vorteile

Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce. It enables us to efficiently make and receive calls and keep track of all call activities. The platform offers comprehensive reporting features, which help in monitoring team performance. You can also personalize your dashboards to focus on crucial metrics.

Nachteile

Squaretalk's initial configuration may involve a learning curve for some users. However, the platform's support team is readily available to assist with onboarding and any issues that may arise during use.

Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.6.2022

Great Product For My Teams

The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly.

Vorteile

The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.

Nachteile

The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group.

Antwort von Squaretalk

Thanks for the support and constructive feedback, we're so glad to hear that Squaretalk is working out for you and your team! We're constantly adding new integrations, so stay tuned for the latest releases!

Don't hesitate to contact our support team if you need assistance connecting your tools through API, they will be more than happy to help.

Beantwortet am 7.6.2022
Verifizierter Rezensent
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 9.11.2022

Best Voip provider ever tried

Vorteile

The strongest points of Squaretalk are the number of features and the customer service, far better than the average of the industry.

Nachteile

The customization of the leads management system.

Antwort von Squaretalk

We are so happy to hear this feedback and that you have chosen Squaretalk as your VoIP provider! It seems like the customization of the leads management system is the main challenge you brought up - we will take that into account and keep working to improve our product. If you have any other feedback, please let us know!

Beantwortet am 10.11.2022
David
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 17.7.2016

Sales Optimization

My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money".

Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily.

After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner.

Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.

Vorteile

Ease of use
Call center manager
Time savings

Nachteile

Set up
Integration

Antwort von Squaretalk

Thanks david!

Beantwortet am 20.7.2016
Nicholas
  • Branche: Versicherung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.6.2022

Customer Support

Great!

Vorteile

Simple user face
Great service
Easy to maintain

Nachteile

Hourly stat reports
Log in and off stamps

Antwort von Squaretalk

Thanks for your feedback and support, Nicholas! We are so glad that you find Squaretalk to be easy to use and maintain! We are constantly working on improving the user interface and adding new features, so stay tuned for more updates in the future!

Beantwortet am 3.6.2022
Kobi
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.11.2016

Very handy and useful

Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results,
it's very important for any call center to have this kind of assistance.
This program can make everyone's work easier, and also is very good at marketing purposes.
works on all of our systems with awesome intergration.

Vorteile

The quick response, efficiency, and the quality.

Nachteile

I don't think anything is bad

Kern
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.11.2016

EASY TO USE SOFT

Very simple and easy to use.
No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.

Vorteile

EASY TO USE, RAPID, WORKS WELL

Louie
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.10.2019

Affordable VOIP and PBX

So far it's good.

Vorteile

Very affordable
Very user-friendly
Reporting and Analytics are customizable

Nachteile

Delay of 3 seconds when the call comes in

Alex
  • Branche: Bankwesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.1.2017

Have tested many different solutions by far this is the best

This solution makes it easy to understand what is going on. I'm running a Call Center and have always had issues in getting reliable reports on time. This product has just greatly simplified my life.

Vorteile

Real time reporting made simple. Now I feel like I always know whats going on.

Gideon
  • Branche: Computer-Hardware
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.11.2016

Great product

Had a test run seems like something really valuable and useful. Has some great features and very easy to use.

Kim
  • Branche: Versorgungsunternehmen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.8.2024

The best call center I've worked with

The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.

Vorteile

The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.

Nachteile

Really not much, otherwise I won't be writing this positive review.

Antwort von Squaretalk

Thank you for your glowing review and for being a loyal Squaretalk user for over two years, Kim!

We're thrilled to hear that you find our call center platform both user-friendly and feature-rich. It's wonderful to know that our support team has been meeting your needs so well.

Your kind words, especially considering your experience with other call center software vendors, have truly made our day! Your feedback motivates us to continue delivering the best service possible.

If you ever have any suggestions or additional feedback, we'd love to hear from you. Thanks again, and we're excited to continue supporting your team!

Beantwortet am 13.8.2024
Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.6.2024

Great for scaling up sales

We use Squaretalk for both inbound and outbound calls, so customers can call our business for sales inquiries and facilitate our cold calling efforts. The plateform syncs with our CRM database, giving us a comprehensive view of all relevant interactions. Overall, Squaretalk has been a indispensable tool for our sales team.

Vorteile

Squaretalk has significantly boosted our sales operations. Their autodialer has tripled our calling capacity and allowed us to reach more leads in less time. The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies. The customer support is top-notch, they are always quick to respond and resolve any issues we have.

Nachteile

The only downsite we're encountered is the occasional lag in the reporting dashboard. It would also be great to have more real-time updates.

Antwort von Squaretalk

Thank you for your great review! We're thrilled to hear that our dialer has significantly boosted your sales operations and tripled your calling capacity. It's also wonderful to hear that our reporting features and customer support have met your needs (and we'll make sure to pass this feedback to our support team).

We appreciate your feedback on the reporting dashboard lag and the desire for real-time updates. We're working on improvements to enhance your experience.

Thanks for highlighting how Squaretalk integrates with your CRM and supports both inbound and outbound calls. If you need anything else, feel free to reach out.

Beantwortet am 18.6.2024
Vikash
Vikash
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.9.2024

Cost-Efficient

Squaretalk made it easier to forward calls to other team members and escalate customer problems, which improved our resolution rates. It also reduces our operational costs and ultimately improves our bottom line.

Vorteile

I like best that the product is constantly evolving. They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their dashboards and reports more.

Nachteile

I haven't had a serious issue yet to write about

Antwort von Squaretalk

Thanks for your feedback, Vikash! We're glad to hear you're enjoying the new self-service options and customizable dashboards - they’re designed to save time and boost efficiency! It's also great that Squaretalk is helping improve resolution rates and reduce costs for your team!

Feel free to reach out if you need anything. We're here to help!

Beantwortet am 13.10.2024
Anastasia
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.1.2024

Work with the Squaretalk team

Vorteile

Immidiate support sbd response from the Squaretalk team if there are any problems appered during the work.

Nachteile

For now there is nothing to complain about.

Antwort von Squaretalk

Thanks for your kind words about Squaretalk, Anastasia! We appreciate your feedback and your choice to switch to Squaretalk!

And we're glad to hear our support team has been helpful and responsive to your needs. We're here to help keep things running smoothly.

Beantwortet am 8.1.2024
Oliver
  • Branche: Einzel- & Familiendienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.9.2024

User Friendly Interface

We use Squaretalk to connect with a large number of leads. Its settings let us segment our audience and fine-tune campaigns, while the AI dialer and voicemail detection make sure our agents focus on real conversations, not just ringing phones.

Vorteile

The softphone saves us from using a separate app.

Nachteile

I haven’t found any significant problem, few minor issues were solved by our team.

Antwort von Squaretalk

Thanks for sharing your experience, Oliver! We're glad our softphone has been helpful and that the AI dialer is boosting your team's efficiency. If you face any issues in the future, feel free to reach out to our support team - we're here to help!

Beantwortet am 13.10.2024
Autumn
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.8.2024

Good for WHF

Squaretalk is a good VoIP option if your business is spread all over the world like ours. All our agents work from home and we haven’t had any issues with access, call quality, or connection. It’s also very easy to oversee agent performance and keep track of our overall KPIs.

Vorteile

It’s easy to use for all types of users and doesn't require an IT department to set up and maintain.

Nachteile

Because we have a 24/7 operation, we hit all maintenance windows.

Antwort von Squaretalk

Thank you for sharing your review and for choosing Squaretalk, Autumn! We're delighted that our platform's ease of use and reliable performance support your global work-from-home team.

We understand the challenge of hitting all maintenance windows and appreciate your patience. We're continually working to minimize any disruption and improve our services to better accommodate around-the-clock businesses like yours.

If you have any further feedback or need assistance, please don't hesitate to reach out.

Beantwortet am 8.8.2024
Ophelie
Ophelie
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.4.2024

Perfect tool for my use case

Vorteile

Squaretalk has improved our sales and can honestly say it has transformed our communication strategy. Communication with our clients is the top priority and the ability to stay connected with them has been crucial for the development of our company. The Matrix has doubled the calling speed of our agents and double the conversion of leads on a monthly basis. It is also very valuable that our clients can call us back on the same numbers. Accepting inbound from the region we are calling is very rare to find on the market. Highly recommended for businesses seeking reliable and efficient communication solution.

Nachteile

Honestly, we don't need all the campaign setup options and it's sometimes confusing to go through all of them.

Antwort von Squaretalk

Thank you for your glowing review, Ophelie! We’re delighted that Squaretalk has significantly improved your sales and communication strategy, especially with the Matrix feature doubling your calling speed and lead conversions.

We appreciate your feedback on the campaign setup options. We understand it can be confusing, and we're working on making it more user-friendly. If you need any help navigating these features, our support team is here for you.

Thanks again for recommending Squaretalk. We’re excited to continue supporting your business!

Beantwortet am 16.5.2024
Verifizierter Rezensent
  • Branche: Professionelles Training & Coaching
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.2.2024

Best calling program

The best
Secured
I get to make calls from any where in the world

Vorteile

No breaks
Direct calls
Excellent
Secured

Nachteile

For now nothing
When I see I’ll let you know but so far nothing

Antwort von Squaretalk

Thank you so much for taking the time to share your positive experience with Squaretalk! We're thrilled to hear about your seamless and secure calling experience with us, especially after your switch from Freezvon. It's great to know you've found our service to be reliable and convenient for making calls worldwide. We appreciate your trust in us and look forward to continuing to meet your communication needs. If you have any feedback or need assistance, please feel free to reach out.

Beantwortet am 6.3.2024
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 7.5.2024

This is just what our company needed

Vorteile

The team provided thorough explanation of the systems and conducted themselves with utmost professionalism. Their offer to let us test the system independently for a few hours was exceptional and greatly satisfied our tech team. The synergy between the two softwares is impressive and filled a huge gab in our internal processes. The sales process was remarkably smooth and efficient.

Nachteile

In a perfect world it would have been a single system but I'm not technical enough to know if this is possible.

Antwort von Squaretalk

Thank you for your review! We're glad our team's professionalism and system testing were beneficial. It's great to hear our software has improved your processes! If you have any questions, feel free to reach out. P.S. Integrating the systems into a single platform is part of our future roadmap, so stay tuned!

Beantwortet am 23.5.2024
Jan
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.12.2023

Happy Holidays

Pleasant. That's why we keep using Axiom.

Vorteile

People I communicate with. Support and account managers are always helpful.

Nachteile

Limited range of phone numbers we can order.

Antwort von Squaretalk

Happy Holidays to you too! 🎄 We're delighted to hear that our support and account management teams have been helpful and a pleasure to communicate with. It's feedback like yours that brightens our day!

We're constantly working to expand our offerings and hope to provide a wider range in the near future. 🌏

It's great to know that your overall experience with us has been pleasant. Thank you for continuing to choose our platform. Your trust and support mean the world to us.

If there's anything else we can do to make your experience even better, please don't hesitate to reach out.

Wishing you a joyful holiday season!

Beantwortet am 22.12.2023
Anel
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.12.2023

Squaretalk review

I would describe it as very positive, especially in the last year. They are always trying to improve. We get frequent checks by our account handler.

Vorteile

Reliability and customer support. Answering rate is very good. Account handler and support available on Whatsapp and quick to reply.

Nachteile

Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake.

Antwort von Squaretalk

Thank you for your review, Anel! We're glad our reliability and customer support meet your expectations.

We're addressing the spammed numbers issue with our carriers and appreciate your feedback.

We're happy to hear about your positive experience and the proactive support from your account manager. Your recognition motivates our ongoing efforts to improve.

Beantwortet am 26.12.2023
Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.4.2024

VoIP system

Vorteile

I've been using Squaretalk for our communication needs for quite some time now, and I can confidently say it's been a game-changer for our business. From its intuitive interface to it's impeccable call quality, Squaretalk has exceeded our expectations in every aspect. Compared to other other systems we have used in the past, Squaretalk offers a very wekk-designed UI, with good support from the sales process, to the deployment of our server and to handling us over to our account manager.

Nachteile

Nothing negative to say so far. I'm very satisfied with the service.

Antwort von Squaretalk

Thank you for the great feedback on Squaretalk! We're thrilled that our intuitive interface and call quality have significantly benefited your business. It's wonderful to hear how smoothly everything from the sales process to deployment went.

We appreciate your support and are here if you need any further assistance. Thanks again for choosing Squaretalk!

Beantwortet am 13.5.2024
Costas
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.8.2023

Great Provider

From the beginning the contact person Ivan, assisted our company with the on-boarding answered all our questions and gave us satisfactory quotes for the requested services and supported our company in all the steps in order to integrate. After integration, we where then assigned to our personal account manager [sensitive content hidden]
, who has proven to be an absolute star in assisting us with our day to day operations. She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations!

Vorteile

Ease of use, can provide any number requested (need to meet some requirements). Balance notification, spam checker.

Nachteile

Spam checker might not be as accurate as we would like sometimes.

Antwort von Squaretalk

First and foremost, a big, heartfelt thank you for the glowing 10/10 review, Costas! As a COO, your perspective is invaluable to us, and we're delighted to hear how well Squaretalk fits into your operations.

We strive to make Squaretalk as user-friendly as possible, so it's reassuring to know we're on the right track.

While our spam checker has its good days and bad days, we're fully committed to making every day a good one. Your feedback here is crucial, and we're already brainstorming ways to enhance its accuracy.

Kudos to Ivan and your personal account manager for making your experience exceptional. We know they're awesome, but it's so much more meaningful when we hear it from our clients. I'll be sure to pass along your kind words to them.

Your review just solidifies why we do what we do. We're all about customizing our service to meet and exceed your expectations, so to hear we're doing just that is the perfect start to our day.

Beantwortet am 3.9.2023
David
  • Branche: Glücksspiel & Casinos
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 17.1.2024

Squaretalk review

I am very happy so far with the level of service and the product serve our needs

Vorteile

24 hour support, reasonable rate, easy deployment

Nachteile

changing did's is quite expensive for my liking, checking spam numbers cost a fee as well

Antwort von Squaretalk

Thank you for sharing your Squaretalk experience, David! It's great to hear we've met your expectations in such a dynamic industry.

We understand your concerns about the costs for changing DIDs and checking spam numbers. Rest assured, we're committed to ensuring our services remain cost-effective and continually review our pricing to reflect the value we aim to provide. Your feedback is invaluable in this process.

We're thrilled Squaretalk has provided a level of service that stands out from your previous provider. Thank you for choosing us, and we look forward to continuing to support your business.

Beantwortet am 31.1.2024
George
George
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.8.2023

A Game Changer!

Vorteile

Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by[sensitive content hidden], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance!

Nachteile

I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect.

Antwort von Squaretalk

We're over the moon with your "Game Changer" title and 10/10 rating, George!

Having you vouch for our exceptional VoIP service and our team's unparalleled support is what fuels us to keep doing what we're doing. Your long-term experience with Squaretalk only makes your recommendation even more valuable. You really made our day!

As always, we're eager to hear more from you, so don't hesitate to share any additional thoughts.

Beantwortet am 3.9.2023
Constantinos
Constantinos
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.5.2023

Our Experience so far.

As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.

Vorteile

Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations

Nachteile

To be frank there isn't something i can add in this field i am really happy so far with this solution.

Antwort von Squaretalk

We couldn't be more delighted to read your kind words about Squaretalk, Constantinos!

Your comments underline precisely what we aim to achieve - providing a fast, efficient VoIP service with seamless integrations and top-notch online support. We're thrilled that we've been able to meet, and hopefully exceed, your expectations.

Thank you once again for your review! We too look forward to many more years of successful collaboration with you. Please don't hesitate to reach out if you have any further comments, questions, or suggestions. We're here for you!

Beantwortet am 10.5.2023
Ivanna
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.8.2023

Satisfied with using Squaretalk on a daily basis!

Vorteile

Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to [sensitive content hidden]

Nachteile

the absence of option calling back to us via mobile app or seeing the missed call

Antwort von Squaretalk

First off, a huge thank you for your 10/10 rating and for letting us know you're satisfied using Squaretalk on a daily basis, Ivanna! We're honored to be part of your toolkit.

We're delighted to hear that our service has been trustworthy and functional for your team. Your compliments warm our virtual circuits! 😊

Now, onto your feedback about the absence of an option for callback via mobile app or viewing missed calls. Our development team is already working on enhancing the app's features, and your comments will absolutely be part of that conversation.

Feel free to reach out if you have more suggestions or queries. We're here to make your Squaretalk experience even better.

Beantwortet am 3.9.2023
Artemis
  • Branche: Investmentbanking
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.8.2023

Excellent Customer Support Service -

Highly satisfied with the system, its features and customer support.

Vorteile

The team of Customer Support are very friendly and helpful. They are always available to fix any issue or answer any of our questions. The communication with them is very easy and we really appreciate their help throughout all the process. Especially, [sensitive content hidden] handled everything from the start, guided us and made sure that the set up and integration will be made quickly and without any problem on the way.The system was set up very quickly and it is very simple and practical to use for both users and administrators. Highly recommended for all business in order for their teams to be more efficient.

Nachteile

Haven't experienced any problem so far. Any issue that might have arisen has been immediately fixed by customer support team.

Antwort von Squaretalk

Thanks so much for sharing your experience, Artemis! We're beyond thrilled to hear that you're so satisfied with our customer support team and the ease of using our system. A smooth setup and integration process is what we aim for, so it's fantastic to know we delivered.

Special kudos to our team for guiding you so effectively through the process. We'll make sure they get the high-fives they deserve! 🙌

If you ever run into any issues or have suggestions on how we could improve your experience, please don't hesitate to reach out.

Beantwortet am 3.9.2023
Roee
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.8.2023

Highly recommended software

Vorteile

The best software for companies that need voip solutions and call center solutions

Nachteile

All good as they provide very good solution for our demand and needs

Antwort von Squaretalk

Dear Roee,

Wow, a 10/10 rating! We're thrilled you find Squaretalk the best for VOIP and call center solutions. Thanks for the high praise!

Your satisfaction fuels our drive for constant improvement. If you have any more thoughts, we're all ears. 🎧

Beantwortet am 3.9.2023
Denis
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 16.5.2023

Pretty Good

Vorteile

Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.

Nachteile

Occassional bugs, but more so they get resolved quickly.

Antwort von Squaretalk

Thank you for taking the time to share your experience with us, Denis! Your feedback is essential to us as we strive to improve our platform continually.

We are delighted to learn that our support team has met your expectations. We value your patience and understanding regarding the occasional bugs that may arise, and we assure you that we are working diligently to resolve them as quickly as possible.

If you have any other feedback, concerns, or questions, please do not hesitate to contact us. We are always here to assist you.

Beantwortet am 17.5.2023
Ziya
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.4.2023

Comprehensive Communication Platform for Businesses

Squaretalk is an efficient all-in-one solution for team communication, project management, and collaboration. It's reliable, intuitive, and offers excellent customer support.

Vorteile

Squaretalk offers a user-friendly interface and a robust set of features, including video conferencing, instant messaging, file sharing, task management, and calendar integration. The platform also provides excellent customer support.

Nachteile

tIt may be overwhelming for the first usin, with a steep learning curve, occasional glitches, and technical issues.

Antwort von Squaretalk

Thank you for sharing your thoughts on Squaretalk, Ziya!
We're delighted to know that you appreciate our interface, features, and customer support.
We understand your concerns regarding the learning curve and occasional glitches. Rest assured, we're constantly working on improvements and providing resources to make the experience smoother for new users. If you ever need assistance, please don't hesitate to reach out to our support team, which you've praised as excellent (and they're super happy about this, by the way).

Beantwortet am 18.4.2023
Dimitris
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.5.2023

Squaretalk is what you need

Vorteile

I like the most that it's easy to use or set it up and support is always there for any request and any problem you have.

Nachteile

i can't find something that i like least or dislike.

Antwort von Squaretalk

Thank you so much for your positive review, Dimitris! We're thrilled that you find our solution easy to use and our support team helpful. Our team is committed to making the experience as seamless as possible for our users, and your feedback reassures us that we're on the right track. Please don't hesitate to reach out with any further queries or suggestions - we're here for you!

Beantwortet am 10.5.2023
Carlos
  • Branche: Glücksspiel & Casinos
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.6.2023

So far so good

I just made one call as a test via Squaretalk, and it worked perfectly.

Vorteile

I just made one call as a test via Squaretalk, and it worked perfectly.

Nachteile

I wasn`t sure what prefix to use it, but the Customer Service from Squaretalk solved my problem

Antwort von Squaretalk

Thank you for taking the time to share your experience with Squaretalk, Carlos! We're glad to hear that your test call went perfectly and that our customer service was able to assist you effectively with your question about the prefix.

As you continue to use our services, we are here to support you with any further queries or assistance you may need. We're committed to ensuring your experience remains positive and efficient.

Once again, thank you for choosing Squaretalk and we're looking forward to serving you in the future.

Beantwortet am 11.6.2023
Joaquin
  • Branche: Landwirtschaft
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.5.2023

Excellent Call Center Support

Vorteile

They are a well-established company with a very user-friendly system. What I was most impressed with is the customer service which is willing to answer any questions and show their demo as many times as we needed.

Nachteile

Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.

Antwort von Squaretalk

We sincerely appreciate your positive review and feedback, Joaquin! We're thrilled to hear that you find our system user-friendly and that our customer service team has been of great help. Thank you for taking the time to share your experience with us.

Regarding caller identification, we're happy to let you know that this feature is included in our AI predictive dialer. Please don't hesitate to get in touch with our support team or your account manager to set it up.

Beantwortet am 15.5.2023
Ekaterina
  • Branche: Glücksspiel & Casinos
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.3.2023

Squaretalk review

no problems so far

Vorteile

Very user friendly, understandable. Softphone and the admin platform are both very easy-to-use.

Nachteile

No cons. I haven't noticed anything so far.

Antwort von Squaretalk

Thank you for taking the time to share your positive experience, Ekaterina! We are thrilled to hear that you are enjoying the user-friendly interface and seamless experience of Squaretalk. Please don't hesitate to reach out to us if you have any further questions or if there's anything else we can help you with. Thank you for choosing Squaretalk!

Beantwortet am 30.3.2023
93 Bewertungen

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