Spidergap 360 Feedback – Bewertungsseite 2

Outstanding customer support

Very professional tool, with great reports and intuitive UI

Spidergap is a rare gem!

This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients.

Excellent product, outstanding customer service

I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere.

Setting up & launching Spidergap for 360 reviews this week was super simple w/amazing support.

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I was asked to identify a 360 tool that was simple to use, configurable to our needs (in support of a leadership programme) and that had face validity (especially as the organisation is relatively new to 360).
Spidergap has been an excellent choice. I have been impressed by the initial explanation of the product, the ease of use and efficacy of the self authoring tool in giving us what we need. And the customer support throughout (the product is easy to use, nevertheless we had all sorts of questions).
I have also been impressed that the Spidergap team has both excellent technical knowledge and organisation/people development know how. They have consistently been able to help.

Fit for purpose design with great support

I used the Spidergap 360 as a leadership assessment tool for a team on a development journey. I was able to customize the questions to align with the company values and mission. After completing the reports I gave face to face feedback to each manager to discuss their report and develop an action plan. We then embarked on a development journey through a 2-day team workshop. The 360 reports helped us to create self-awareness and opened up the feedback conversation so that the team could engage at a much different level. This was an essential part of the team journey.

FIrst time using 360 software, Spidergap made it so much easier

Exceeds my expectations

Made it easy to submit feedback

I had a very easy time accessing and filling out the survey that was sent to me.

Great and easy tool for 360 feedback

Generating reports in my native language is fantastic.

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I am very satisfied with my overall experience!

Couldn’t be more impressed

I’ve already recommended it to a handful of my colleagues and will be referring to many more to take advantage of this exceptional tool and service!

Long-term Spidergap User

We've used Spidergap in our company, Arcus Consulting for years - since it was first launched. We use it as part of our consulting and training work with clients seeking 360 feedback.
We've found the customer support from Spidergap to be exceptional - highly responsive and going out of their way to help us.

Spidergap Rocks!!

It was amazing. I got stuck a few times and the SpiderGap support people were awesome in helping me work out any problems that I had. I was working outside of my normal comfort zone so their assistance was greatly appreciated. The assessment is out to the raters now, including me!

Flexible 360 tool for consultants and companies

Spidergap has allowed us to offer our clients a level of service for 360 degree feedback we weren't able to offer before. The tool is easy and economical - and also follows 360 degree feedback best practice. We have used it for large and small projects and the structure easily adapts. Being able to customise to our client requirements is invaluable. Sometimes I'm hesitant to recommend software due to poor support, but the absolute opposite is the case here. The customer service I've received for a range of queries and assistance requests had been nothing short of excellent. Highly recommended!

Very Friendly User Experience

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It was good and exciting, and it had minor disadvantages.
The experience was good and informing.

Great, would recommend it to anyone

A very easy and exceptionally effective 360 Feedback Tool

Very easy to deal with - great introductory demo call, simple pricing, really easy and effective tool to get 360 feedback. Highly recommend the whole thing.

Flexible and high quality 360 feedback tool

I was able to rn a very usful 360 process for a Leadership Team with relative ease.
Everyone received useful feedback and the resports were easy to use and share with each other.

Spider Gap is highly flexible, you can easily adapt it to your needs.

Does exactly what you want from a 360 tool at a fraction of the cost of other systems

Excellent! I truly recommend.

I was looking for some easy-to-use, cost-optimal, flexible system for 360 feedback collection. Spidergap fully meets my needs!

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Spidergap is a Human Resources dream and it should be used for all performance reviews.

Great Product

This was a great product and just what I was looking for. Too many 360 programs require a high number of employees you are evaluating in order to get a price point that is respectable. I wanted this for myself and I did not want to spend a ridiculous amount. This is perfect for any individual looking for personal development, or a small not for profit organization. The user interface is very easy and the summaries are very detailed.

Good tool, easy to use and streamlines the process

Good tool, easy to use and streamlines the process.
Default questionnaires are good but time consuming to fill, which makes them uneffective when getting feedback outside your company. need to be customized, but that is an easy thing to do.

Funtastic tool. Easy to use with amazing support, help and guidance from the team,

Still work in progress ut I used it for senior management evaluation as part of a culture change program

Perfect 360 Feedback Tool

We have been working with Spidergap for 3 years now. Our collaboration started with a small 360 feedback survey of 2 teams that combined included 50 employees. We have now expanded this survey to the whole Operations Unit with 500 plus employees Globally. Spidergap has given us all the flexibility and support that you expect from a top notch company. The tool performs great both on small samples and on large worldwide groups. Compared with some of the other tools out there, I highly doubt you can get better value for your money.

Spidergap delivers!

From the excellent flexibility of the product to the excellent customer support, I encourage you to utilize the services of Spidergap for your next 360 Review. The report is professionally put together and the ease of use from an administrative perspective is top drawer!

An excellent solution with outstanding customer service

Having used Spidergap for some months now across a number of settings I am incredibly impressed. The solution itself is excellent and Spidergap are clearly keen to listen to feedback and continuously develop their offering. Their pricing is fair and transparent and, perhaps most important of all, their customer service and technical support have been outstanding - very fast response times coupled with a 'nothing is too much trouble' attitude has secured Spidergap a place as one of our trusted suppliers. Highly recommended!

Spidergap helps people unleash their potential

Really great experience, already recommending the tool internally and externally.

Very easy to use but powerful

I have conducted many 360 evaluations in the past through email, printed forms etc and Spidergap was the first online tool I have worked with. I was impressed with how easy the site was to use and how it made the whole process seamless for me and for the people performing the reviews. I like how easy it is to customise and the guidance is excellent.

Really favored with this application

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My overall experience has been quite good, I am going to reccomend it to all my consultant friends who may utilize the 360 evaluation process.

Thank you to the Spidergap team!

The Spidergap 360 Degree Feedback tool has been an integral part of our leadership programme this year. It is highly customisable, so the reports that it generated for us are very specific to our needs. It was easy to design the questionnaire and the reports are easy to read. The customer service I received was personal, fast and effective every time I needed it. All this over thousands of miles too we are a company in South Africa and Spidergap is in the UK.

CEO review tool

Was a great comprehensive tool, only made minor adjustments to the questions to suit our needs, was extremely easy to use and everyone who was requested to do a review said it was very easy to follow.

Above and beyond

We searched many different options for our company's first 360 Degree Feedback Leadership Survey, and we chose Spidergap because of the reasonable and flexible pricing structure, and because the interface is extremely intuitive. An added bonus: Amazing, friendly and prompt customer service!

Really intuitive tool.

I would definitely recommend this software

Brilliant Tool and Support

The Spidergap Tool is a very efficient and comprehensive tool with an amazing support team always available to provide the right guidance to resolve any potential challenge. They are also very receptive to feedback regarding enhancement of the product, which I have personally found very positive! I would highly recommend it to both Consultancies and Corporations interested in having a reliable tool with reliable results. Well done !

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This software makes improvement for my work.

An intuitive, easy to use system with insightful performance reporting

Excellent Product and Great Customer Service

I started using Spidergap shortly. We did a trial assessment that proved very successful, easy to use and very smooth for end users.
Eventhough we were used to a multilanguage system, the platform is so customizable that we managed anyways. We are lloking forward to a native multilanguage platform, though.
Customer service is great, time of response are timely and always very kind.

Very easy to use

I was very impressed with flexibility of the tool

Effective 360 reviews prior to coaching engagements.

Spidergap is professional, user friendly and a great help.

Good customer service

I just started using Spidergap and anytime I have had a question or needed assistance the response was quick and they were always very clear with instructions. Very impressed with Spidergap. I had looked at a number of online assessment organizations and Spidergap was the easiest to use and a very affordable price.

Spidergap - an outstanding product!

We are loving the Spidergap tool! Very flexible and easy to use, we have recently moved our 360 Feedback surveys here. On the rare occasion that we need assistance, the customer service has been prompt and extremely helpful. Although we are still new to the tool, we have not had issues or seen any downside.

Highly useful and efficient

I liked all the pre established competencies that are being rated in the assessment, at least for me it was useful because I am in the initial stages of assessing my management team.
The way the emails are sent to the feedback providers and the reminder capabilities are useful as well,

Thank you

Spidergap TOP!

Spidergap Support

Spidergap support is remarkable, whenever we ask regarding any enquiry they respond immediately with clear answer.

We are so happy with tools provided for 360 Degree Feedback system.