Über Spidergap 360 Feedback

Spidergap ist eine cloudbasierte 360-Grad-Feedback-Bewertungslösung, die für Unternehmen jeder Größe entwickelt wurde. Spidergap bietet integrierte Vorlagen. Nutzer können aber auch eigene Fragebögen erstellen, um Feedback zu erfassen.

Spidergap liefert Feedback-Berichte und hebt die Stärken und Verbesserungsbereiche für einzelne Mitarbeitende hervor. Die Lösung bietet nutzerdefinierte Branding-Optionen, mit denen Nutzer Logos zu Feedback-Formularen hinzufügen können. Nutzer können mithilfe des Online-Designers mit Drag-and-drop-Funktionalität Texte, Fragen oder Bewertungsskalen hinzufügen.

Mithilfe der Lösung können die Nutzer die Anzahl der Gutachter von 10 bis 10.000 skalieren und mithilfe von Excel in großem Umfang Teilnehmende hinzufügen. Spidergap kann sowohl von privaten als auch von öffentlichen Organisationen genutzt werden.

Spidergap 360 Feedback Software - 1
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Spidergap 360 Feedback Video
Spidergap 360 Feedback Software - 1 - Vorschau
Spidergap 360 Feedback Software - 2 - Vorschau
Spidergap 360 Feedback Software - 3 - Vorschau
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Spidergap 360 Feedback Software - 5 - Vorschau

Spidergap 360 Feedback Preis

Spidergap 360 Feedback bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Spidergap 360 Feedback ist ab 989,00 $/Jahr verfügbar.

Startpreis:
989,00 $/Jahr
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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Nutzerbewertungen zu Spidergap 360 Feedback durchsuchen

111 von 111 Bewertungen
Sortieren nach:
Victoria
Victoria
  • Branche: Personalwesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.8.2024

Intuitive design and outstanding support

Quick to learn, easy to use, fast and friendly service team. A highly customizable, flexible tool. A great choice for any size organization. Highly recommend this product after scanning the options - fit the criteria - competitively priced, smart, intuitive reporting, amazing support team. The difference-maker was the reporting. It's simple to understand and interpret with employees.

Vorteile

Fast (lightening speed) replies on any inquiries. Live support from their team to walk through questions. Low learning curve, very intuitive design. Accommodates second languages very well. Report formats are excellent and suited our purposes very nicely.

Nachteile

Some very minor non-translatable areas, but these were quickly responded to by the team. Other than that, it can't find another area that is weak!

In Betracht gezogene Alternativen

SurveySparrow und Primalogik

Gründe für den Wechsel zu Spidergap 360 Feedback

All of the recommendations were strong, and it was a tough choice. We chose Spidergap because of the combination of things - customization, support team, consistent representative who was knowledgeable and highly responsive ([sensitive content hidden]). The report format was the deciding factor. Price was slightly higher than others, but didn't factor in. The tipping point was that this product is their specialty - so they are invested in making it world-class - but still super easy to navigate, use and implement.

Antwort von Spidergap

Thank you so much for your detailed and thoughtful review! We’re thrilled that you found Spidergap customizable and backed by excellent support. It’s also great to know that our reporting capabilities stood out as a key differentiator for you, as we’ve worked hard to ensure they are both powerful and easy to use.

Thanks again for choosing Spidergap — we’re excited to keep partnering with you!

Beantwortet am 24.1.2025
Howard
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.1.2024

Spidergap 360 is a wonderful tool to use

Excellent! People from spidergap were there helping me every step of the way. They never were bothered by what might have seemed simple questions. The tool was well received - in fact ranked as one of the best parts of the leadership development program.

Vorteile

I loved that it provided feedback on many of the leadership factors we have in our program, and did so in a clear way.

Nachteile

Not being able to easily show the difference or growth from the start of the program to the conclusion.

Antwort von Spidergap

Thank you for your wonderful review! We’re glad that Spidergap provided clear and valuable feedback on your leadership factors. While we acknowledge the challenge in showing growth differences, we’re pleased our team could support you throughout the process. It’s fantastic to hear that Spidergap was one of the best parts of your leadership development program. Thank you for choosing Spidergap and highlighting the key benefits of cost, ease of use, and participant understanding!

Beantwortet am 2.8.2024
Julia
  • Branche: Chemikalien
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.1.2025

Great Platform & Easy to Use

Fantastic, great support. My questions are answered quickly from the support team, and the platform and user experience is great from an Admin perspective and an end-user perspective.

Vorteile

The platform is easy to use from all sides.

Nachteile

N/A I currently have no complaints since i have experienced no issues yet.

Joe
Joe
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
2
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 19.1.2018

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

Vorteile

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Nachteile

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Antwort von Spidergap

Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

------
Hi Joe,

Thanks for your feedback!

We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like.

As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly.

In summary:
- I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs
- We can support you in changing the Red/Amber/Green boundaries in the report
- We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level

All the best,

Alexis

Beantwortet am 24.8.2020
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.11.2024

My review about spidergap360 feedback

It's help me more to find the best things

Vorteile

It's very useful website . I liked this website

Nachteile

It's very good website and useful for people

Antwort von Spidergap

Thank you for sharing your review! We’re glad that Spidergap has been helpful to you and that you’ve found value in using it. If there’s anything specific we can do to make your experience even better, feel free to let us know. We appreciate your support!

Beantwortet am 24.1.2025
Sue
  • Branche: Staatsverwaltung
  • Unternehmensgröße: Selbstständig
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.2.2024

Excellent Tool

I was really impressed with the support I have had throughout. I am not the best at IT so being able to call on the team was a tremendous help. [sensitive content hidden] in particular was patient and always came back quickly with clear instructions and encouraging words.

I love the reports too. They are professional and clear. The group reports are so useful too.

All round I am a very satisfied customer.

Vorteile

Clear, well set out and meaningful with good links to the requirements

Nachteile

I liked it all thank you - no problems or issues at all

Antwort von Spidergap

Thank you for your excellent review! We’re glad you found Spidergap clear, well-organized, and meaningful! It’s great to know that our support team could assist you effectively with clear instructions and encouraging words. We’re pleased you found the reports professional and useful and that the cost and customization options met your needs. We appreciate your feedback and look forward to continuing to support your success!

Beantwortet am 2.8.2024
Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 7.9.2020

Affordable, good customer service and an easy-to-use service

Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

Vorteile

The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks.

As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results.

Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

Nachteile

The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service.

As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

In Betracht gezogene Alternativen

XM for Employee Experience und SurveyMonkey

Gründe für den Wechsel zu Spidergap 360 Feedback

Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)
Ian
Ian
  • Branche: Personalwesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.3.2020

Spidergap Rocks

Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Vorteile

Very simple to use and setup.
Does what it’s meant to do without any complicated configuration.

Nachteile

The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

In Betracht gezogene Alternativen

SurveyMonkey

Warum Spidergap 360 Feedback gewählt wurde

For efficiency in administering and reporting on 360 feedback results.

Gründe für den Wechsel zu Spidergap 360 Feedback

It’s the best solution of its kind available.
Thomas
Thomas
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
2
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.3.2024

Efficiency and effectiveness in skills development management

The tool has proven valuable in evaluating and enhancing the team's skills. The platform has facilitated the collection of comprehensive feedback from multiple sources, significantly contributing to the professional development of employees.

Vorteile

I have successfully implemented Spidergap 360 Feedback in my area. This tool has been instrumental in comprehensively assessing the skills and competencies of my team. Through 360-degree assessments, we have gained a complete and detailed insight, allowing us to design personalized development plans.

Nachteile

Although Spidergap 360 Feedback has been helpful in assessing and improving skill development in my area, I have noticed that the initial implementation may take time and effort.

Antwort von Spidergap

Hi Thomas, we’re so pleased to hear that Spidergap has been instrumental in assessing your team's skills and competencies, allowing you to design personalized development plans. We acknowledge that the initial implementation may require time and effort, particularly when customizing the tool, but we’re glad it has been valuable in this process. Thank you for choosing Spidergap; we look forward to continuing to support your team’s growth and success.

Beantwortet am 2.8.2024
Shari
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.7.2024

Easy 360 Reviews

Our [sensitive content hidden], has been incredibly helpful and the support team is responsive as well. The survey process was easy and the results helped us provide participants with meaningful data that they could use to develop their managerial skills and understand how their teams perceived their managerial style. Overall, a great experience!

Vorteile

Spidergap 360 enabled us to quickly gather 360 feedback for our executives and people managers. It was fairly easy to customize the questions, select reviewers, and gather the responses. The visual spidergap diagram helped to quickly identify areas that needed focus and the qualitative, free-form sections enabled employees to provide specific examples which gave more depth and meaning to the ratings.

Nachteile

The only thing that was challenging about using Spidergap 360 was the inability of the software to keep participants data completely confidential so that the survey admins would not be able to view it. We felt that ensuring the complete confidentiality of the data was critical to helping reviewers feel comfortable providing candid feedback. Our account manager helped us figure out a way around this obstacle however, by using our accounting firm's email account which we could not access, and then, at the end of the survey process, emailing us the anonymized results. Problem solved!

Antwort von Spidergap

Thank you for your detailed review! We’re delighted that Spidergap has made it easier for you to gather 360 feedback and that our feedback reports have provided value to you and your employees. We’re pleased our account manager could help address your need for admin confidentiality. Your praise for our support team and the feedback process is greatly appreciated. Thank you for choosing Spidergap!

Beantwortet am 2.8.2024
Claire Suzanne
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 7.3.2023

360 Feedback for a small non profit organisation

This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future.

Vorteile

This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike.

Nachteile

I struggled with getting the time line planned out, I did not find that particularly intuitive

Antwort von Spidergap

Thank you for sharing your positive experience with Spidergap; we're glad it has been a valuable tool for your small non-profit organization. We're thrilled that the system has been user-friendly for staff and line managers and that you've found the question library comprehensive yet customizable to your organization's language.

We're sorry to hear that you struggled with getting the timeline planned out, and we will certainly take your feedback on board to see how we can improve the process in the future.

Beantwortet am 9.3.2023
Sarah
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.3.2023

Eye opening!

Vorteile

Helped me prioritize areas for improvement

Nachteile

Nothing. The report was easy to understand.

Antwort von Spidergap

Thank you so much for taking the time to leave a review! We're thrilled that our 360-degree feedback report was eye-opening and helpful for you. Your positive feedback fuels our commitment to continuously improve and offer a service that is both beneficial and easy to understand. We truly appreciate it!

Please don't hesitate to reach out if you have any further feedback or questions.

Beantwortet am 19.6.2023
Finn
  • Branche: Buchhaltung
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.11.2020

Very easy to use and effective tool - Outstanding support!

Vorteile

Super easy to us . Excellent support. Support is very responsive and friendly and always able to help. Also, it is a very reliable software that provides comprehensive feedback. I especially liked the functionality that let´s you compare each person´s results with the results of the entire organization. I did also like about this software that the questionnaires and reports can be easily edited.

Nachteile

There is not much I dislike about the software, however think that the software builder is slightly too basic. In my personal opinion the software builder is too similar to Google Forms. I would like to see a greater selection of different inquiry types, for example scaler or matrix. Furthermore, I missed an auto-save function. You always have to save your progress manually when using this software, which can be somewhat annoying and result in lost data if you forget to save your progress. Also, I did miss the ability to easily send repeat invitations to specific respondents.

Antwort von Spidergap

Thanks so much for the feedback! We're so glad you are getting great support, finding the tool easy to use, and provides comprehensive feedback. We're working on improving reminder functionality as although you can currently send reminders in bulk any time, sending one-off individual reminders aren't yet as easy as we'd like. You mentioned you were missing auto-save... but we do now auto-save progress when providing feedback or editing the questionnaire. Was there somewhere else that you would find auto-save useful? Please let us know by email to [email protected] Thanks!

Beantwortet am 12.11.2020
Paul
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
0
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.2.2016

I have been using Spidergap for 5 years and am very pleased with it. Great system and support!

From an administrator's perspective, the system is very easy to understand and navigate.

Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple.

Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed

Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings

Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required.

The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders.

Reports are clear and informative - summary information at the front, with detailed scores later.

From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity.

For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up.

For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none.

Highly recommended system and great support.

Antwort von Spidergap

Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come!

All the best,

Alexis

Beantwortet am 17.2.2016
Liz
  • Branche: Professionelles Training & Coaching
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.9.2021

Best 360 tool I've found

I use Spidergap 360 to enable clients to see themselves through the eyes of others so they can build tangible plans for their personal growth. I have found the tool easy and intuitive to use and both the customer service and self-help excellent.

Vorteile

Adaptability both in terms of questions and design
Ease of Use/ Intuitive for both set-up and post-assessment coaching
Clear, easy to understand outputs
Value for money
Excellent customer service

Nachteile

Would love to be able to custom design the front cover without needing tech support

Cheryl
  • Branche: Architektur & Planung
  • Unternehmensgröße: Selbstständig
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.3.2018

I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback.

Vorteile

This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).

Nachteile

Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so.

Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.

Antwort von Spidergap

Hi Cheryl,

Thanks so much for your kind review. I'm so glad you get valuable feedback and that you like Spidergap's reports, ease of use, customization, support, and other features.

We definitely agree with the areas to improve that you highlight and as you say they are on our roadmap for this year. (We'll keep you updated).

Thanks again for taking the time to share your feedback.

All the best,

Alexis

Beantwortet am 4.4.2018
Sonia
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
0
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.8.2014

Takes 360 degree feedback to the next level

Our key objectives for our 360 were to:
- Keep the process clear and simple
- Automate as much of it as possible
- Provide more comprehensive and useful feedback to colleagues

Initially, our main concerns with using Spidergap were about changing from an established provider, whether the technology was robust enough, the length of the survey and staff participation levels.

However, those concerns were addressed, as:
1. The team worked tirelessly with us to ensure that the process was clear and easy to follow
2. Our current processes were carefully analysed and some aspects were incorporated in the design
3. A pilot was used to cue employee feedback and test the system
4. The team at Spidergap ensured that additional enhancements were included where applicable
5. Spidergap supported our internal marketing drive and helped to ensure that we had just over 99% staff participation in the process.

The best bits about using Spidergap have been the support and patience from the team and their experience with different scenarios as well as the enthusiastic response from our employees. We were also delighted by the excellent data output and the richness of the feedback report, which is something that many of our employees have commented on.

To anyone else who is considering using Spidergap, I would say that this is a unique, qualitative product which takes 360 degree feedback to the next level. Alex and Paddy combine experience in the industry with superb analytical skills enabling you to obtain tangible results.

Stefano
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
0
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 20.6.2014

Excellent product, outstanding customer service

I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere.

Antwort von Spidergap

Thanks Stefano,

I'm glad you've found Spidergap useful and thanks also for your feedback! The group reports are an area we'll be working on this year, so we'll keep you updated on these plans and changes we'll be making. In the meantime, let us know if you'd like a call to review how you can get the most out of the existing group results (spidergraph chart, filters, exports to xls etc.).

Kind regards,
Alexis Kingsbury, Co-Founder at Spidergap

Beantwortet am 20.6.2014
Janet
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.9.2019

Fit for purpose design with great support

I used the Spidergap 360 as a leadership assessment tool for a team on a development journey. I was able to customize the questions to align with the company values and mission. After completing the reports I gave face to face feedback to each manager to discuss their report and develop an action plan. We then embarked on a development journey through a 2-day team workshop. The 360 reports helped us to create self-awareness and opened up the feedback conversation so that the team could engage at a much different level. This was an essential part of the team journey.

Vorteile

I chose this software because the reports and results are professional, easy to understand and customizable.
I ended up getting so much more than I anticipated. The service and technical support I got the team was exceptional. The tool was so intuitive and easy to use and the way in which I could set it up to improve team performance was really valuable.

Nachteile

Not much, I must say. I needed to be able to send an assessment "back" to the step where a user can re-select their participants without losing data already completed which the system can't currently do. That was the only aspect that I would improve.

Vijayareka
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.7.2017

Awesome customer experience and use friendly options to navigate

Vorteile

The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.

Nachteile

as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.

Harriet
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
0
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.9.2015

Simply Outstanding!

I am relatively new to Spidergap - have only been using it for a few months, and already I can tell just how much better it is than other products out there. What is really impressive to me is that they have managed to make a system with very complex processes that need to happen seem simple and very easy to use.

The support from Spidergap throughout our project has been amazing, they're always quick to respond to even the littlest of questions and it seems there is always a solution.

The system manages to balance functionality with design. It is a very pleasant system to look at and use. They have shown time and time again that they really know and care about what the user needs. The system can do so many different things and allows you to look at what's going on in lots of different ways, so you can always get what you need out of the system.

I would highly recommend Spidergap to anyone!

Joy
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
0
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.11.2014

As a professional coach, I needed a 360 feedback system I could use with my clients

I recently completed a project using Spidergap for this and found it worked perfectly. With online technology you tend to expect a lot of issues, but we didn't have any with Spidergap - it did everything it was supposed to do.

The objective of the 360 was to start the conversation with individuals to help increase their self-awareness. Spidergap's reports made this work really well.

One big benefit to my client was the ability to customise the questions (whereas most other tools don't allow this).

I also found Spidergap's 360 Academy really useful, helping to remind the 360 participants (and me!) that the aim of the feedback review meeting is not actually to review the feedback, it is to make an action plan.

Support was fabulous, and worked extremely well. I will definitely use Spidergap again.

Daniel
  • Branche: Verpackung und Container
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.10.2019

Very user friendly and easy to customize

Vorteile

The tool is very flexible when it comes to set up as well as customize questionnaires and reporting. All is managed online, very user friendly and intuitive system.

Nachteile

Nothing to report at this time. I am happy with the experience so far.

Girish
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.4.2017

Great functionality and customer support at Spidergap!

We recently came across Spidergap's 360 feedback tool and found it easy to use, stable and flexible. We feel that options to customize the questionnaire and feedback reports are well thought through and easy to execute. What I liked most was the friendliness, technical expertise and prompt service from the Customer Service team - they really want to help and clarified even the smallest of doubts. Congratulations guys - you've developed a superb tool and provide fantastic support!

Antwort von Spidergap

Thanks so much for your feedback Girish, I'm really glad you find Spidergap is helpful in running your 360 feedback reviews. I'll pass on your comments to the team, and we look forward to supporting you in future!

All the best,

Alexis

Beantwortet am 7.4.2017
Aynn
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.8.2022

360 Feedback With a School Administrator

Easy to customize, process was smooth/instrument is not complicated to understand, and customer service was EXCELLENT!

Vorteile

Customizable 360 feedback instrument. Excellent training on use before, during and after the 360 multirater process. Great team to work with!

Nachteile

Absolutely NOTHING negative occurred - extremely positive experience for me and the public school I consult with!

Antonette
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 13.3.2023

Superb Customer Support

My experience has been by far a GREAT one. When my database didn't upload correctly during our live 360, I panicked to say the least. But the [sensitive content hidden] of the Spidergap was there for me on the spot, and fixed the issue. Just [sensitive content hidden] has supported me through questions early as I was developing the 360. And, never once did anyone say, "did you check out the video library before calling us?" I GREATLY appreciated that!

Vorteile

The system was easy enough to figure out, especially since the videos are spot on and very easy to follow. But I had a lot of questions that were not answered by the Q&A section, and my spreadsheet upload in a weird way that not off of my managers were added. I did what I do best, I hit HELP and used the chat button in the program. Within an hour (they give themselves 2), I received help and support and service that has trumped all other program we would have ever considered.

Nachteile

Some of the customization that you cannot change, and it isn't exactly clear if they will send out all the emails listed of if you have to. I would love to see the reminder emails with some sort of automation to send to the people on a particular date.

Antwort von Spidergap

Thank you so much for sharing your experience and for your wonderful review! We're thrilled to hear that you found our customer support superb and that our videos and chat support could guide you through the process.

We're honored to have been able to support you throughout your journey, and we look forward to continuing to provide exceptional service in the future.

Beantwortet am 28.3.2023
Verifizierter Rezensent
  • Branche: Rechtsberatung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.3.2023

You get more than just software, you also get consultants

Vorteile

What I appreciate most about Spidergap are the insightful feedback reports and the accompanying support provided by the software. Their responsiveness and expertise are truly remarkable.

Nachteile

Prior to using Spidergap, I was concerned about my raters not being able to log in. However, during my first 360 degree feedback project, I quickly understood the benefits of them simply accessing their email and clicking a link. This approach allows me to invite anyone with an email address to participate, including our clients.

Antwort von Spidergap

We're thrilled you and your employees find our feedback reports insightful and so pleased that you value our responsiveness and expertise.

It's also fantastic to know that your feedback providers (including external clients) found the process easy and convenient.

Thank you for taking time out of your day to provide this review and feedback. We greatly appreciate it!

Beantwortet am 31.3.2023
Rochelle
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.5.2023

This product is great for 360 feedback and the customer service is outstanding!

Working with the reps at Spidergap has been a joy. They are professional, quick to respond, and very helpful.

Vorteile

I really like that Spidergap's backend system is so easy to use and customize. I also find the customer service and response time to be best in class. In fact, they set the example for how a company should treat their customers.

Nachteile

I think it would be an added benefit to make it easier for feedback providers to resume an assessment if they have to take a break midway while completing the assessment.

Antwort von Spidergap

Thank you so much for the fantastic review! We're overjoyed to know that Spidergap's 360 feedback capabilities and user-friendly backend have hit the mark for you. Our customer service team is absolutely beaming with pride knowing they've made a positive impact!

We take your feedback to heart and appreciate your suggestion regarding the feedback resumption process. Our Product Team is on it — exploring alternatives to improve the experience beyond the current email-based method.

Thank you for being an incredible part of the Spidergap family. If you have any more suggestions or need assistance, we're here for you. Don't hesitate to reach out!

Beantwortet am 19.6.2023
Jickson
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.5.2021

Moderate, great client assistance and a simple to-utilize administration

Great. Incredible help setting things up and afterward there were ordinary touch focuses as the year progressed. The actual instrument is natural, straightforward and clear, and takes into consideration a lot of customisation. There are more extravagant and fancier 360 assessment benefits out there, yet thinking about the entirely sensible valuing, Spidergap is a fabulous assistance that will empower you to run and oversee even huge assessment crusades with next to no issue.

This has been an exceptionally certain encounter and has permitted our organization a section point into the computerized 360 world that saves us time on the authoritative end and permits us the chance to zero in on our beneficiaries.

Vorteile

The enormous one was robotizing endlessly a great deal of the assessment interaction. whenever you have imported your rundown of targets and evaluators into the framework, things like updates, solicitations to survey and so forth can generally be dispatched two or three ticks. As an administrator, you get constant experiences into any activity you are running, and it is not difficult to see singular reports and gathering results. Their client care is excellent; incredible after deals care and they can frequently deal with things like minor customizations on their end in the event that you request it. Moreover, their asset bank on the gateway is clear and simple to look and has the vast majority of the appropriate responses you will be searching for anyway.Setting up the survey was natural and the Customer Service was excellent! The reports are easy to use and my customer was exceptionally satisfied with the outcomes.

Nachteile

The manner in which the product imagines input can be awfully deceptive. It paints a depressing picture for territories for development, and doesn't consider that the criticism is comparative with any remaining input. For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them.

The inquiries they began with are on the more essential side, however in the event that you are beginning from nothing, it is an incredible spot to begin. You can likewise effectively alter their skills or supplant with your favored evaluated territories.

Erica
  • Branche: Hochschulbildung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.6.2021

Highly recommend

We are finishing our first round of feedback reports this week so I'm sure I would have more to say following the entire experience. Currently however, our overall experience has been phenomenal. I would highly recommend this product and company. We are looking forward to continuing the use of the product.

Vorteile

The team at Spidergap. The product itself is highly customizable and easy to use. The team exceeds expectations at every turn. They monitor your project and reach out to check in at all the important milestones. When I have had a question, the response is immediate. Every person on the team is knowledgeable on our project. I have never been as impressed as I am with the Spidergap team.

Nachteile

We have a lot of users taking the survey and not having a platform that is accessible to them costs the admin a lot of time. Users have to contact the admin to see what their progress is and who hasn't yet responded to their feedback request. Any changes made to emails that bounce as well have to be done by the admin.

Verifizierter Rezensent
  • Branche: Bankwesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 26.10.2018

Spidergap Bridges the Gap Between Employees and Human Resources

Vorteile

I got tired of employees emailing me their feedback and complaints and wanted to work with a program where it strictly functions in receiving these type of issues; that way I can keep my emails separate. I came across this program that looked very useful so I decided to try this software called Spidergap. It allows the employees to fill out a questionnaire which I customize. They can provide their feedback in a secure manner. I gather all the reports and assess them and this is where I can make decisions based on their feedback. The software is very manageable and contains a good price.

Nachteile

Sometimes the stuff I’ve written doesn't automatically save and I’ve lost the information because I accidentally closed the tab. They should have an auto-recovery option.

Antwort von Spidergap

Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
Looking forward to supporting you and the University even better in 2019 as a result :-)

Alexis
-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

Beantwortet am 14.6.2019
Travis
Travis
  • Branche: Hochschulbildung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.12.2018

Outclass tool with fantastic customer service and excellent functionality

If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Vorteile

I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Nachteile

No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Antwort von Spidergap

Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
Looking forward to supporting you and the University even better in 2019 as a result :-)

Alexis
-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

Beantwortet am 14.6.2019
Sidney
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 30.11.2022

Spidergap is great!

My overall experience has been great. The tool is easy to use, the customer service is fantastic, and we've yet to have any trouble with it.

Vorteile

What I like most about Spidergap is how convenient and efficient it is to use. It's very user-friendly, there are great articles to help with questions, and everything is easily accessible.

Nachteile

I wish there was more room for customization. There are a few things on the report we wish we could tweak, but it's not a make-or-break thing! A suggestion I'd make is to have a page for users to few outstanding requests, approvals, or peer-assessments they need to complete so they have a list of those in one spot.

Antwort von Spidergap

Thank you for taking the time to share your thoughts! We're thrilled that you find Spidergap convenient, efficient, and user-friendly and that our help articles are useful. We completely understand that every organization has unique needs and requirements. If you could contact us with more details on your requirements, we would be happy to look into these features further and see if we can incorporate them into our tool. We value your opinion and would like to ensure that Spidergap continues to meet your needs.

Beantwortet am 7.3.2023
Carrie
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.1.2023

FIrst time using 360 software, Spidergap made it so much easier

Vorteile

It's easy to use, ongoing customer support, and really streamlined what was previously a lot of work without software.

Nachteile

I don't have a lot of cons, Spidergap was able to do exactly what I needed it to.

Antwort von Spidergap

Thank you for taking the time to share your positive experience with Spidergap! We are glad to hear that our onboarding team was helpful in guiding you through the process and answering any questions you had. It's great to know that our software was able to streamline your work and make things easier for you. We appreciate your feedback and look forward to continuing to provide ongoing customer support for your nonprofit organization.

Beantwortet am 7.3.2023
Priscille
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 14.12.2022

Spidergap review

Économie du temps. Je peux me consacrer à autre chose

Vorteile

Ce que j'ai beaucoup aimé avec cette application est qu'elle permet d'économiser du temps

Nachteile

J'aurais juste aimé que l'on y ajoute un peu plus de fonctionnalités comme la comptabilité

Antwort von Spidergap

Thank you for taking the time to share your thoughts on Spidergap. We're glad you found our tool helps in saving you time. We would love to hear more about the specific accounting features you'd like added. If you could please contact us with more information, we would happily consider your suggestions as we continue to develop Spidergap. Thank you again for your support and feedback.

Beantwortet am 7.3.2023
Ranil
  • Branche: Onlinemedien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 3.1.2021

Great real-time 360 feedback ...

Totally, it's a great tool, very professional , affordable, time saving and user friendly that can recommend to anyone without any further thoughts.

Vorteile

Starting from the setting it up it’s easy and clear. They have a remarkable professional support team behind your back any time you need. The free trial setup they provided helped me a lot to understand how it works before I buy. You can import the targets and the evaluators in to the tool and the rest is just simple clicks. It’s mobile friendly and very intuitive. The format of the report summery is my favorite. First comes a nice summary and then comes the detailed information. Professional and simply awesome!

Nachteile

I personally found it as a great tool. Other than mentioning "cons" I would like to give some suggestions in my point of view. I felt like the fluidity of the templates should be little more smoother and I have found a lot of features on the interface which don't use (in my cases) but for someone else they can be useful. Just wanted to share my experience.

Verifizierter Rezensent
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 12.6.2018

It was easy to create the project. and load all the necessary information

It is very flexible. It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand

Vorteile

The application has great flexibility and ease of use The support is fantastic and fast. Custom options facilitate the use of the tool. Easy to use if you only have one person to review

Nachteile

Can not select individual evaluation scale because it is not a mobile application, it can not be used anywhere. not particularly friendly You can not extract the questionnaire in the format that is on the site

Antwort von Spidergap

Good news! We now have a new modern, and mobile-friendly questionnaire! You can find out more here: https://docs.spidergap.com/product-updates/a-modern-and-mobile-friendly-questionnaire-feb-2019

Beantwortet am 8.2.2019
Fiona
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
0
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.1.2016

Struggling to find fault - am so used to glitches/issues/poor customer service - not here.

I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.

Antwort von Spidergap

Thank you so much for your review Fiona, the whole team are genuinely touched by your comments and fired up about how what we are doing is helping you and your managers. If there is anything we can do to help, or improve then do let us know!
All the best,
Alexis

Beantwortet am 27.1.2016
Davis
  • Branche: Forschung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 5.12.2021

Best 360 Feedback Tool I have tested so far.

Fantastic! Any software that includes customizable features puts the customer first instead of profits. Keep up the great work.

Vorteile

The process from registration to try-out to eventual report generation is well guided. The design is simple and easy to learn. Honourable mention to the customer support team who are just amazing!

Nachteile

Haven't found anything yet :-) The experience has been quite pleasant.

Liz
  • Branche: Konsumgüter
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 4.4.2019

Fabulous tool for 360

We are wishing to develop specific leadership capabilities in highly technical individuals (leaders of complex project teams, rather than "leaders by organisation chart"). Traditional 360 tools cannot be tailored and do not provide a great fit for this demographic, as well as being costly.
We found Spidergap filled our needs perfectly. We could set up a 360 project that was specific to this group, tailor the questions so they were highly relevant to the capabilities we wanted to see them grow in, administer the whole process easily and give the group easy-to-read insightful reports to help them develop.
Feedback from the report-receivers was extremely positive, and line managers were quick to share how easy it was to coach from the report content.
We are monitoring the progression of a specific group and are confident that this has helped them significantly in the area of self-knowledge and in shaping them as leaders.

Vorteile

The ease of use, especially in tailoring the feedback questions for a specific organisation or project. The ability to add your own logo to the cover.
The great self-help documents on site. Chat help was readily available too, although it wasn't needed often as the tool is very intuitive.
Great value for money / no mandatory tie-in to coaching services that is forced by other big brands
Very insightful and easy to read report with strengths at the forefront, not just weakness.

Nachteile

Very few "cons" but would have liked to have been able to easily send repeat invitations/ reminders to specific respondents, versus "all" or a long-winded cut-and-paste action.

Gregg
Gregg
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.10.2018

HR Director

We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures.
It made my job easier, THANKS!

Vorteile

It is easy to use, very user friendly!
Reports are great, easy to read and all the information is there.
It gave our management team honest assessments and tools to build upon them.

Nachteile

Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward.

Craig
Craig
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.11.2017

Amazing Experience so easy and useful to use.

Vorteile

The results were beyond helpful.
Very professional layout with great versatility to customize the annual review report.
Each persons results can be compared to the entire organization as a whole to understand better their results.

Nachteile

It was a little difficult to set up the annual reviews for each person of the organization.
I also had a little bit of difficulty printing out each individuals review.

Antwort von Spidergap

Thanks so much for this review Craig. We're so glad you are finding Spidergap useful, and we'll look into how we can improve to address the printing issue + annual review setup you mentioned.

Beantwortet am 7.11.2017
Alex
Alex
  • Branche: Öffentlichkeitsarbeit und Kommunikation
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.9.2018

User Friendly, Flexible, and Great Support

Spidergap helps us run 360s for our management development programs on an as-needed basis. Most other 360 products I've seen are full fledged review systems that we need to have as a subscription.

Vorteile

Great UX. And the support team is super responsive.
It's very easy to field a new or repeat 360 design.

Nachteile

the landing page for the survey admin screen is the survey design interface, which takes a while to load. It would be nice if a survey with responses took you to the results page by default instead.

Antwort von Spidergap

Thanks so much for the feedback!

I wanted to let you know that the bug you identified (where you had to go via the preview every time you review results) has now been fixed.

We didn't know this bug existed until your review - please do shout with feedback on anything else you find annoying (it may be a bug!). :-)

Thanks again!

Beantwortet am 21.9.2018
Robin
  • Branche: Personalwesen
  • Unternehmensgröße: Selbstständig
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.1.2020

Highly Recommend!

Exceptional product! I will be using them again.

Vorteile

Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Nachteile

From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

Brian
  • Branche: Personalwesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.7.2019

Unmatched Product and Service

I needed a 360 solution that was dynamic, configurable, and flexible enough to meet our needs. Working with Spidergap through the initial demo process was what sold me. The follow up conversations, quick responses to questions, and thoroughness of the answers were among the best I have seen. The product speaks for itself but it was a no-brainer to move forward with the customer experience I had.

Administration of the solution is very simple and reporting functionality is exactly what I was looking for. With the way this company operates, I would benefit tremendously if they built out a talent management suite to include performance reviews, succession planning, etc. Yes, the solution is that good and easy to use and manage.

Vorteile

Simple to understand, ease of use on back-end and for raters, support and quick responses, configuration possibilities, templates for everything (rater emails - initial and reminders, competencies, etc.) that can be configured, simple flow and ease of use with reporting, rater manageability, reminder functionality, etc.

Nachteile

The only thing I did not like was having a minimum of 10 credit order for the first purchase. I was able to sample the product with the 1 free credit they provide which was great, but jumping up to a 10 credit order was a bit more than most smaller companies can do. Perhaps provide an option to start with 5 with a slightly higher price point.

Carol Ann
Carol Ann
  • Branche: Tiefbau
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.4.2021

Gather feedback you can use

Vorteile

The software is completely customizable. The only limits are your own imagination. They provide tools and resources to help guide you in the right direction and determine how to convert the data collected into actionable steps. The software is very user friendly and there are endless resources available to help fill the knowledge gap. They also have attentive and supportive customer service that ensures your success in implementing this tool.

Nachteile

The only thing that would make things easier is if the software connected to our HRIS system and could pull the data fields directly from there rather than having to create spreadsheets to upload into the system.

Verifizierter Rezensent
  • Branche: Unterhaltung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 28.10.2018

Questionnaire Software for Feedback and Analysis

Vorteile

Working for a gaming department allows me to interact with a lot of people who have different roles. Spidergap enables us to create a questionnaire for people to answer. Each of us has to create our own questions so people can provide feedback. Since I am a sound engineer, I needed to ensure that the audio quality is at par with the standards. The feedback I gathered was very helpful and Spidergap puts that in a report.

Nachteile

It was brought to my attention that some of the people who filled out the questionnaire were not able to save their work on time and they had to redo it again. They need to add an auto-recovery for unsaved work.
Spidergap still gets a perfect score from me, as I am not sure if it's an issue on my end or a software bug.

Antwort von Spidergap

Thank you! We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks!
Looking forward to supporting you and the University even better in 2019 as a result :-)

Alexis

-----
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

Beantwortet am 14.6.2019
Verifizierter Rezensent
  • Branche: Design
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 30.6.2020

Spidergap reveiw

Vorteile

I really just like the flexibility, ease, and smooth movement during this amazing product Theee the simplest thing is that if you fell into any problem albeit it had been very small if you reached with them, you'll be answered very quickly and also that if you would like to allocate it with a selected one, you'll find it and it'll be highly technical and quality I counsel everyone with it and also Very flexible regarding questionnaires For me,

Nachteile

I hope the worth of the merchandise may be a little lower Also, I wish to take care of the confidentiality of the customer’s personal information, so I even have the proper to stay my confidentiality and that I don't want anyone to ascertain it or see it

Kadir
  • Branche: Automotive
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 18.12.2022

Spidergap usage

More than average for the expectations

Vorteile

I like function of programme beside benefits to have all in one options

Nachteile

Cost of software is not so cheap for a small size company

Antwort von Spidergap

Hi Kadir, thank you for writing this honest review and sharing your experience with Spidergap. We understand that cost is an important factor for any business, so we would be more than happy to discuss pricing options with you to find a plan that suits your budget and meets your needs.
We value your business and look forward to continuing our relationship in the future.

Beantwortet am 7.3.2023
Michael
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.2.2018

Incredibly easy to use and very intuitive

Electronically manage all our assessment needs

Vorteile

I had a trial set up in less than an hour without looking at any documentation. then when I got into more complex needs, the documentation and support was outstanding. The process for nominating evaluators, approving them and then tracking the work of the evaluators is really good.

Nachteile

The survey builder is a little more rudimentary, not much different than Google Forms. Would like to see some more question types, e.g. scaler or matrix. The branching logic is simple; would like to see some looping, i.e. be able to repeat a set of questions multiple times depending upon a value provided by the evaluator.

Antwort von Spidergap

Thanks so much for your review Michael. I'm so glad you've found Spidergap useful, have found our support great, and I've captured your feedback on ways in which we could add to our questionnaire builder. In fact, we've already got some changes coming that I think you will like - more on this soon! :-)
Thanks again,
Alexis

Beantwortet am 12.2.2018
111 Bewertungen

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