Missive

Vorteile

Missive vereint viele Posteingänge, E-Mailtools auf einmal. Dadurch hat man alles auf einem Blick und kommt im Berufsleben besser zu Recht. Das perfekte Tool für die Teamarbeit. Der Kommunikationsfluss ist besser.

Nachteile

Es gab bisher keine Einschränkungen oder Nachteile. Vielleicht mag nicht jeder die Übersicht oder Darstellung, aber ich fand sie gut.

Vorteile

It turns your inbox or team inbox into a fully-functioning ticket system without making clients feel like they're stuck in a ticket system. It's much more modern, seamless, and intuitive than most ticket systems and has countless helpful features to make daily tasks easier. We can integrate multiple calendars and inboxes into Missive which helps us so much. We used to have to have multiple logins and sites for different calendars and inboxes and now they are all in one place. The price is also extremely reasonable considering this product saves us countless hours and troubleshooting.

Nachteile

There are very, very few features that we would like to see from Missive that are not already there. The dev team is aware of these features and works diligently to implement them. Updates happen frequently, smoothly, and are always relevant.

In Betracht gezogene Alternativen

Front

Zuvor genutzte Software

Front

Gründe für den Wechsel zu Missive

Front is way too expensive when you realize Missive exists. Front utilizes the irritating pushy sales workflow where they try to have you meet with multiple sales people over many meetings and convince you to go with them. This is probably why they're ridiculously expensive. Missive treats us like humans who just want a product that works well and they are happy to try to please at all stages.

Vorteile

I'm a 1-person operation and for me Missive makes email and customer relationship management easy. I don't need a separate CRM to run my business. Missive helps me accomplish most, if not all, of the tasks I had previously delegated to my CRM.

Nachteile

The ability to add custom integrations to Missive is huge, but I'd love to see more tutorials and examples for creating custom integrations.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Wanted more from my email client and Missive met my requirements.

Zuvor genutzte Software

Gmail

Gründe für den Wechsel zu Missive

Missive was the most similar to an actual email client and had was easier to insert into my workflow.

Vorteile

Missive has a lot of great tools for organizing our communications. The search feature is great for looking up prior emails, there's a built-in chat for internal communication and you can assign emails to co-workers to spread tasks around.

Nachteile

Like a lot of newer platforms, not everything works the first time it is rolled out so there have been quite a few updates since we started using it which means we have to keep adapting to the changes.

Vorteile

The ease of use, labels, setup, canned responses and different team inboxes.

Nachteile

Better email thread organization for easier printing. Also, the inability of being unable to copy the text from the email print screen in Missive.

Vorteile

It works exactly like a customer centric email support system should. The after sales support is superb. API access is is fantastic. GPT integration. Lots more.

Nachteile

Probably the thing I least like is the pricing, but it's fair.

In Betracht gezogene Alternativen

Asana

Gründe für den Wechsel zu Missive

It was customer centric and didn't feel like a support desk.

Vorteile

Ability to organize and manage different team emails

Nachteile

Spam emails still infiltrate my inbox despite setting up a rule to detect and delete spams.

Vorteile

It's clean, it connects and is simple. It lets grouping and separated inboxes which is great for controlling your workflow

Nachteile

Limit of 10 emails inboxes, and not auto detecting which client

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

didn't have the features I needed, limited my workflow

Vorteile

It reduces the noise between teams and the time taken spent resolving topics as no-one is having to forward emails, CC this person, BCC that person, etc. Work just gets done.

Nachteile

The price in addition to Office365 or G Mail plan is a little high which would be totally fine actually if it was possible to have different users on different plan levels.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

It's too bulky and outdated without a focus on small, scalable simple businesses.

Gründe für den Wechsel zu Missive

Simplest, nicest looking and feature rich

Vorteile

Support team has been awesome with all of questions. Good replacement for Front

Nachteile

There's some confusion about closed/archived at first, but they've helped us navigate that

In Betracht gezogene Alternativen

Hiver

Warum Missive gewählt wurde

Front stopped syncing to gmail! Insane decision to make imo.

Zuvor genutzte Software

Front

Gründe für den Wechsel zu Missive

Pricing + full featured by comparison to others

Vorteile

Interface is great. So easy to migrate to.

Nachteile

Chat GPT integration doesn't allow custom GPT programming.

Vorteile

The ability to create a flexible, customized structure for my email management has changed the game. I have multiple inboxes, used for multiple purposes, and Missive streamlines the entire thing for me. There are so many ways to customize and automate it, and it has all the features I look for in a good email client, such as scheduled sending, snoozing emails, automated rules, templates, and more. I love that I can also use the same tool for social media, calls, texts, web chat, etc. The interface is simple, and you can build it out as much as you want. The team collaboration features within Missive are easy to use, full-featured, and essential to my clients' and my workflow.

Nachteile

I would love to see more integrations! Currently the cloud-based phone software I use is not supported in Missive. I would also love a Slack integration.

Vorteile

Missive is run by a group of three developers who provide quick support and listen to their client base. They add new features every week to 10 days and are quick to respond to bug reports. In the 2.5 years we've used Missive, I've seen it grow from a competent solution for a team inbox to a serious competitor with all of the other programs in this field. Anyone considering Slack, Front, etc., needs to give Missive serious consideration. This program has gone from something I never knew I needed to something I now couldn't get by without.

Over the years, Missive has become feature-rich, adding things like:

- automatic assignment of incoming messages
- teams and team inboxes
- see when a colleague is typing
- merged conversations
- Facebook Messenger, Twitter, and Twilio SMS messaging
- very powerful email and conversation handling based on complex rules (for incoming messages, outgoing messages, and even actions like labels or comments)
- out of office handling of email assignments
- responses
- configurable snoozes
- webhook actions
- a public API (for both messages and contacts)
- custom integrations
- contacts management

Missive has a lot to offer, even for handling personal email or a sole proprietor. However, it changes gears once you add a teammate, and the more colleagues you have, the more time it saves.

Nachteile

I wouldn't say there are any downsides to using Missive, as there's nothing it does that could be done better directly in Gmail. I would say that one feature that is lacking is being able to search for text in a conversation and be brought directly to the text (Missive just shows the messages containing that text). I have some conversations that are many years old with thousands of lines of text, so just being told that a search string is in that conversation does me no good. I want to be brought to the text (like how Find works in my browser) and be able to reply to it in some way (i.e., my reply should reference that line somehow).

In Betracht gezogene Alternativen

Slack und Front

Gründe für den Wechsel zu Missive

At the time, Front had the best feature set but was far too expensive. I did not like Helpmonks' interface and it was also very expensive. Slack was the least expensive but did not integrate well with email (at least at the time) and any bots needed to pull in email adequately would have been expensive. Plus, it was hard to get staff to buy in when I was trying Slack out.

Vorteile

Shared team inboxes make for easy processing of emails at an affordable price for small businesses. Missive also has possibly the best customer service I have ever received from a tech company. The [SENSITIVE CONTENT] often is the one to respond to helpdesk requests.

Nachteile

There was a big learning curve to the way the emails are processed between teams, but once this was all set up correctly there is absolutely no issue at all.

In Betracht gezogene Alternativen

HubSpot CRM und Zendesk Suite

Gründe für den Wechsel zu Missive

Missive was a far cheaper option than other market alternatives as it doesn't try to sell you a whole package that you don't need. We were looking for emails only, and Missive delivers that at an affordable price for small businesses.

Vorteile

It allowed us to work on our emails very efficiently with our employees working from different parts of the world.

Nachteile

From an email client /system stand point the software has everything and it’s constantly reviving updates.I would love to see a statist s module to help me gather a picture of how each user is doing.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Front pricing scheme is too expensive.

Zuvor genutzte Software

Front

Gründe für den Wechsel zu Missive

For us, it has all the features we need at a cheaper price.

Vorteile

Love having the ability to customize any portion of the app to my own workflow. Service is very responsive and will answer any question you may have.

Nachteile

You are maxed out at at 10 email accounts. This should be more than enough for most people, but it would be nice to allow more for projects, etc.

Vorteile

I can communicate with my working colleagues in parallel to an email dedicated to a customer, and I can see the workload of our Editorial Team before each one entitles themselves emails.

Nachteile

Maybe I have not figured this one out yet, but once someone has entitled an email to themselves from our team, any response from the customer will come to this one person. This is not good in case the person is on holiday or on sick leave for a longer time, any way around this maybe?

Vorteile

This software has been extremely helpful with staying organized and communicating with my team. It saves so much time by allowing you to chat with your team about specific tasks, creating curated responses, and having the option for AI.

Nachteile

I don't think there is really anything I would change!

Vorteile

Primary reason for purchase was this: Shared email has special needs. We were failing to follow up with clients who emailed, primarily because the first person to read the email marked the message as read. With Missive's discrete per user read statuses, this no longer happens. Also the ability to turn an email into an assignment and have it show at the top of a co-worker's inbox is exactly the functionality we dreamed of....Step aside Outlook, etc....Missive is where email happens now!

Nachteile

It's expensive. But it is solving our problems!

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Shared Inbox

Vorteile

I love the integration with another apps and chat option.

Nachteile

Integration with another apps like notion, and improve the integration with asana.It misses the print option with the chat conversations

Vorteile

I love that our team can communicate and handle emails quickly and efficiently. Great product!

Nachteile

I can't think of anything I don't like!!

Vorteile

What I like best about Missive is how it streamlines communication and collaboration within my team. No longer do we have to go back and forth between multiple email accounts and platforms, as Missive allows us to manage all of our shared inboxes in one place. The ability to assign tasks and messages to team members, as well as track progress and keep everyone on the same page, has greatly improved our workflow and productivity.

Nachteile

What I dislike about Missive is the limited integration options with other tools and platforms. However, this is a minor inconvenience in comparison to the many benefits that Missive provides.

Vorteile

The collaborative nature of Missive creates easy and smooth connections between teammates, and productive workflows that we use daily to quickly connect with our clients. There are plenty of ways to assign/delegate/organize correspondences, and we could not provide the level of quality customer service we are able to without Missive being a part of our day-to-day. Missive's customer service team is top notch, and they are quick to get back and/or resolve any issues that I run into on a day to day basis, as well as help answer my questions. It's also a very visually appealing software, with simple icons and logos that clearly communicate their purpose.

Nachteile

There are a ton of the features, a few of which seem to be somewhat similar or redundant, however, I think that is more than likely because I am not fully educated on all of the bells and whistles. So the cons that I find to be most prevalent are more so surrounding an overall lack of up front education on the software itself. I would appreciate the ability to hop on a call or get a quick run down on how things work. It's highly likely that I'm not aware of the fact that I could set something like this up, but to my memory I don't believe I've seen if it's possible to set up a Zoom or general talk through of Missive's program with a Missive team member to chat through the software, and see if they have suggestions on streamlining anything that we do on a day to day basis.

Vorteile

Ease of use and management of team communication and customer service

Nachteile

All good! No need. Perhaps more integrations but I don't even think required.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Terrible front customer service

Zuvor genutzte Software

Front

Gründe für den Wechsel zu Missive

Better in every way.

Vorteile

We were searching for a bolt on to our G Suite that would help us triage emails that come in so we could either add to our ticket system so they could be processed or we could reply via email. The main thing was ensuring we didn't miss any contacts and that we weren't duplicating work. Missive allowed us to easily handle all forms of communications with our clients. They've continued to add several features (we're really enjoying the team inboxes!) and are exceptionally fast to respond when there are any issues that come up. We certainly value our relationship with the folks at Missive.

Nachteile

Most of what we've disliked has been initial preferences and not related to performance. We've adjusted to the workflows.

In Betracht gezogene Alternativen

Slack, Front, Hiver und Zendesk Suite

Vorteile

I run a couple different online platform at once. Missive helps me combine them and collaborate with my team with ease.

Nachteile

Nothing I don't like. It could be a little cheaper but you save a lot of time with missive so it's worth every cent.

Vorteile

The collaboration features are by far the best part of Missive. Being able to assign conversations to team members, save drafts, and comment directly on emails without cluttering the main thread is incredibly useful. It turns email into a real-time, collaborative workspace, which makes team communication smooth and efficient.

Nachteile

The mobile app could use some improvement in terms of user experience. While it’s functional, navigating between different threads and inboxes can sometimes feel a bit clunky, and the layout is not as intuitive as the desktop version. Additionally, setting up certain advanced features like custom rules takes some time and technical knowledge.

Vorteile

Je suis utilisateur de Missive depuis plus d'un an et cet outil a transformé ma gestion des courriels et ma productivité de manière significative.

La règle des deux minutes
Grâce à la règle des deux minutes, je peux répondre immédiatement aux courriels qui prennent moins de deux minutes à traiter, et transformer les autres en tâches planifiées dans ClickUp. L'intégration entre Missive et ClickUp est incroyablement fluide, permettant de convertir un e-mail en tâche d'un simple clic. Cela évite de jongler entre plusieurs applications et me permet de rester concentré et organisé.

Organisation automatique des courriels
Une des fonctionnalités les plus précieuses de Missive est la capacité de créer des règles pour organiser automatiquement les courriels. Par exemple, les newsletters peuvent être classées dans une étiquette spécifique et consultées uniquement pendant mes plages horaires dédiées à la veille. Cette fonctionnalité aide à garder ma boîte de réception propre et à me concentrer sur les courriels importants et urgents.

Intégration avec Chat GPT
En tant que grand fan de Chat GPT, j'ai été ravi de découvrir son intégration directe dans Missive. Cette fonctionnalité permet de corriger les textes, ajouter des emojis et améliorer la qualité des courriels sans quitter l'application. Cela rend la rédaction et la gestion des courriels plus efficaces et moins chronophages.

Modèles de courriels
Les modèles de courriels sont une autre fonctionnalité précieuse. Ils permettent de générer des réponses personnalisées en un clic, ce qui est un gain de temps inestimable pour les questions fréquemment posées. Cela facilite la gestion des courriels quotidiens et assure une réponse rapide et cohérente.

Communication en équipe
Missive facilite également la communication interne au sein des équipes. Plutôt que d'avoir des échanges interminables de courriels pour gérer une demande client, nous pouvons converser directement dans le courriel, évitant ainsi les réponses groupées. De plus, déléguer la réponse à un e-mail à un collaborateur est extrêmement simple et rapide.

Nachteile

Conclusion
Missive a radicalement transformé ma gestion des courriels et ma productivité. Cet outil est une solution incontournable pour toute personne cherchant à optimiser sa gestion des courriels et à améliorer son efficacité. Je recommande vivement Missive à tous les professionnels et entreprises cherchant une meilleure organisation et une productivité accrue.

Vorteile

Missive permet une collaboration fine et efficace.
En tant que manager, c'est un outil très précieux pour gérer la délégation en toute sécurité.
Pouvoir chatter avec les membres de son équipe pour donner les informations nécessaires permet de laisser une grande autonomie à chacun.
L'utilisation des étiquettes est aussi très intéressante.

Nachteile

Comment garder la confidentialité de certains mails tout en utilisant les étiquettes et l'assignation.

Vorteile

I can maintain a more organized communication with my work team by giving specific assignments that can be given to the conversations directly and a shared inbox between several users to validate information every time it is needed without having to ask again or download the same information several times

Nachteile

I have not had any problems, it has always been used correctly and works well, giving good management to my work conversations

Vorteile

The ease of use and the ability to coordinate the work of the entire team; being able to postpone sending emails, assign emails to others and provide timely and timely follow-up to each client.

Nachteile

By the time everything's just fine! We love Missive and we are confortable with the usage.

Vorteile

Missive is the most cooperative, customer-oriented and modern email client I have ever worked with as an organization.

As responsible for all automation and processes within the organization, I have become a fan of Missive over the past +/- 1.5 years and have already recommended it to several companies in my area.

Good UI/UX, always in development and they really want to think about solutions in processes within your organization.

Nachteile

The only thing I'm missing is a Zoho connection

Vorteile

What we love most about Missive is the collaboration and organization. It allows us to set up specific teams for the various stages of our projects and allows us to keep all forms of communication merged and together for each of them

Nachteile

We would like to see more features related to Tasks. I believe this is in the works.

We would also like the ability for addresses entered into the location field of a calendar appointment to use Googe Maps for verification and auto-fill/complete the address (currently you can launch maps after you've entered and saved an address, but does not verify and complete as you enter it).

Vorteile

Great interface design and powerful rules engine.

Nachteile

Calendaring is just okay - still using another tool for this aspect of our workflow.

In Betracht gezogene Alternativen

Mailbird, Front und ClickUp

Warum Missive gewählt wurde

Collaboration with other team members, routing emails almost like a ticket management system, and the rules engine.

Gründe für den Wechsel zu Missive

Collaboration with other team members, routing emails almost like a ticket management system, and the rules engine.

Vorteile

Multiple inbox management, team allocation, integrations and more.

Support team is always great, super helpful and responsive for the more quirky issues experienced when using a large amount of inboxes and integrations.

Nachteile

Calendar for me isn't hitting the spot, but still handy to have access to the calendar in Missive.

In Betracht gezogene Alternativen

Front

Vorteile

This was a new product to me when I started at this company, So far it has done just about everything I've needed from the software.

Nachteile

I haven't run into any issues to provide any constructive feedback

Vorteile

I've searched for similar software for what I need.. team communication and email management. I like the interface to communicate with my team, assign tasks. I appreciate that it works with Microsoft 365 products. A lot of similar services only works with Google. Although I wish they do not only work on chained/treaded email, it does has some advantage and I can understand why they need it that way.

I use it daily to communicate efficiently with my team on emails received and assign tasks.. or for internal communication.

There are lots more features we are not using yet. But it can be as powerful as you need. I think pricing is fair for what it offers. and the product doesn't have down time. Support is consistently good. There are lots of training offered.

Nachteile

Has to have chained/treaded emails.
a learning curve to set up the rules and settings.

In Betracht gezogene Alternativen

Front

Gründe für den Wechsel zu Missive

All other products require using Gmail. or more expensive unless you really have a team.

Vorteile

Missive has so many benefits to it, especially when it comes to the proper tools to communicate with colleagues on email threads with Clients.

The layout is very structured, organized, and easy to navigate, which is great!

Nachteile

I honestly don't have anything at the moment that I don't like about Missive.

Vorteile

Reliability;
Richness of features;
Their attention to details, everywhere;
User interface carefully designed;
External integrations (i.e. ClickUp, Open AI, ...)
Powerful Signatures and Alias implementations,
etc.

Nachteile

The lack of phone or chat support! Which we would gladly pay per incident, if they offered that. However, to be fair, they have an amazing email support.

The increasing cost to get organized under the same account, configuring it by several departments, projects or divisions.
The reason is because it triggers the price plan to levels that, for us, was not affordable, since we are an unusual nonprofit entity with lot's of Projects which need separate folders. However, since their price are fair, a large company with similar number of divisions like us, will likely have no problem to pay for that.

Vorteile

consolidates emails, chats, and tasks into one platform, making communication and collaboration seamless across teams.

Nachteile

not familiar with collaborative inboxes, getting accustomed to Missive’s interface and features might take time.

Vorteile

1. Accounting automations
2. Customer service automations
3. Team based emails splitting

Nachteile

1. Set up User interfaces are sometimes packed but there is good documentation even though.

Vorteile

This product has rapidly sped up our decision-making and response time to external users. It takes minimal effort to share emails, ask for input from the team and make collaborative decisions. It's like a secret back channel where we can get things done away from the mess of other platforms, apps, tools, etc.

Nachteile

Very little to dislike here. Missive team continually works on the product, adds features, and are responsive to feedback.

Vorteile

Whether it's emails, chats, or collaborative tasks, Missive consolidates everything in one place, streamlining my workflow beautifully. This is exactly what I need to be productive!!

Nachteile

Not any at the moment since I am a new user, its very comprehensive, there are a lot of advanced functionalities to learn so there will be a little learning curve there but it is worth the investment for the efficiency that it brings

Vorteile

The amount of options and customizations. The integrations, clean layout.

Nachteile

The cost. It's quite expensive being a single user not having my company pay for it.

Vorteile

- Collaboration with team members on emails is greatly facilitated
- Stable product that is updated often with great features
- Lots of neat features to help with email workflows

Nachteile

- Search and filtering feature is not very powerful, and quite slow
- Instant messages are great but can sometimes create too many communication channels

Vorteile

It's that is critical for power users. It appears they've considered every aspect. You can tweak it to fit your exact needs. It's the tool I've been looking for. Great job!

Nachteile

I don't know. There is nothing coming in to my mind so far.

In Betracht gezogene Alternativen

Hiver

Gründe für den Wechsel zu Missive

I've tried around 10 tools promising team collaboration for Gmail accounts. All of them felt like they were 80% there, with a crucial 20% of functionality always missing. Missive has it all.

Vorteile

I had a great experience with Missive, especially with [sensitive content hidden] from customer success. He helped me sort out a tricky "rule/filter" problem and got my emails organized just the way I wanted. [sensitive content hidden] was super patient and knew exactly what to do. It's so nice to have this kind of support from Missive. Big shoutout to [sensitive content hidden] and the team!

Nachteile

As of now, it is good as is, and they are constantly improving, so there is no downside as such.

Vorteile

Mailboxmanagement and team collaboration on e-mail is best in class. Stable, fast and incredibly efficient. Also great in-depth customizability through nuanced settings and customizable shortcuts, responses, etc...

The In-Conversation Teamchat saves a lot of Slack messages with copy+paste email content and gets rid of a lot of misunderstandings due to inefficient communication.

Nachteile

Only thing I do miss from outlook is the faster inbox search through local index files that worked almost in real-time. In Missive, it might take a few seconds until it crawled the mailbox content for keywords. But it works reliable.

Vorteile

Team communication and integrations as well as the templates feature

Nachteile

N/A - Haven't found anything I don't like yet!

Vorteile

Easy to setup team inboxes, and manage multiple email addresses in one place.

Nachteile

When commenting on emails that have already been archived, it doesn't automatically to move them back to the team inbox

In Betracht gezogene Alternativen

Freshdesk und Zendesk Suite