Gymdesk

Vorteile

this is easy application to use because it can help me to manage the teacher's schedule of workout!!

Nachteile

there are no problems inside the application and i use it well

Vorteile

Easy to use, logical UI, helpful staff. It's very enjoyable, and leagues ahead of the others I tried.

Nachteile

Checking in history isn't saved.. I guess if you use the front desk app it might, but that's a whole load of overhead for us.

Also seem to have 2 waivers being signed sometimes somehow, dunno how or why there are two 😄

Vorteile

Gymdesk took me 2 days to fully set up for my new gym. As I grew and needed to change and adapt certain aspects, I could do it on the computer or from the app in a matter of minutes. When I had a question about merging clients, they were super responsive and gave easy instructions.

Nachteile

I like it all. I have not had any issues.

Vorteile

Nice looking interface, easy to use dashboard. Very easy initial set up compared to a competitor service I was also using. Many things just work. Staff responds to problems quickly enough for what I imagine is a small company, but the company doesnt have the resources to continue development to deal with what I feel are obvious issues.

Nachteile

Very few customization options. No integrated parent/guardian option on sign up forms and waivers (has to be done custom), which for software catering to martial arts businesses is a little ridiculous. Cumbersome to set up document and membership options and difficult to individualize membership options outside of the template you've created (although you can discount or add signup fees, etc). Students uploading profile pictures from all webcams come out with wrong aspect ratio and make my business look unprofessional. Cannot disable capchas on signup forms (among other elements that cannot be customized). Essential membership documents are not required to be signed right away and add an extra step for staff that can easily be missed when I feel the software should be able to automate this task.

Vorteile

We love everything about it other than the website builder. Managing leads, students, emails, waivers, pretty much whatever has been super easy..

Nachteile

Our only issue with website builder is that it downgrades our quality of photos and images don’t fit properly and are not scale able to fit.

In Betracht gezogene Alternativen

Mindbody

Warum Gymdesk gewählt wurde

I opened up my own martial arts school, instead of working for someone else.

Zuvor genutzte Software

Mindbody

Gründe für den Wechsel zu Gymdesk

We loved the presentation and explanation of the product by the agent. It fit our needs and price was great.

Vorteile

Very easy to use. I love the web design function.

Nachteile

A lot to learn. As I have played around I have gotten more effcient

Vorteile

Supports staff and clients well. Easy to set up.

Nachteile

Still having some trouble with tax reconciliation.

In Betracht gezogene Alternativen

ABC Glofox und Mindbody

Warum Gymdesk gewählt wurde

Too cumbersome and very difficult to use. Some data and contacts got lost.

Gründe für den Wechsel zu Gymdesk

Superior interface for martial arts, great pricing, great app for students

Vorteile

User friendly and only what I need, nothing too complicated

Nachteile

Would be great to have a texting platform that can be used from a phone app on the business side. And a general business management app. Also- programming that you're able to write for each individual member rather than linking a program to a specific membership.

Vorteile

Simple, easy to use platform. No crashes, lagging or interruptions between client and gym. Underestimated this software, worth the price.

Nachteile

We are using our own website portal which means another cost for us but have not had enough experience with the provided website to use yet.

Vorteile

Gymdesk fits all of our business needs for tracking memberships, hosting a website and communicating with clients - it is extremely user friendly and customer service is on point!

Nachteile

There are no significant cons. I understand it's a product that is undergoing constant adjustments in conjunction with user feedback.

Vorteile

Easy setup (BIG)
Automated Payment Processing
Easy “on the fly” changes
Beautiful schedule for website
Booking and checkins
Built in waivers/agreements/forms
Developer is constantly listening to users and giving feedback as to why software functions the way it does or when features will be ready and DELIVERS

Nachteile

Lack of robust reporting
Lack of configurable signup menu (users see a long list that you can’t organize by category, yet)
A lot of functionality seems to leverage and almost depend on you using the built-in website builder, so if you have your own website, it might feel limiting

In Betracht gezogene Alternativen

Mindbody

Warum Gymdesk gewählt wurde

Too complex for my needs Constantly getting lost in menus Reporting numbers always wrong/different Payment processing felt like a prison sentence Ugly embedded scheduler Constant student complaints

Gründe für den Wechsel zu Gymdesk

Ease of use

Vorteile

Gymdesk is a powerful tool that has so far met most of our needs as a new gym. Customer service is extremely fast and helpful. We have on multiple occasions inquired about features not present in the software and these have been rapidly implemented.

Nachteile

The gym scheduling can be a little confusing to manage and this can also affect the attendance tracking.

In Betracht gezogene Alternativen

ABC Glofox

Gründe für den Wechsel zu Gymdesk

Price was a major factor. We liked that the software was built specifically for jiu-jitsu and so we knew that it would have many of the key features we were looking for

Vorteile

Best customer support around!
Very streamline and easy to use
Ever evolving with input from customers
Less paperwork, mass emailing, just great in all areas.
Fair priced

Nachteile

- sometimes can be a little glitchy but Customer support always is right on it.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu Gymdesk

Cheaper and more affordable and designed specifically for martial artists needs.

Vorteile

- Super responsive and helpful customer service. Our questions/problems are usually resolved within a few hours of submitting a request.
- Clean UI: easy for both us and our members to navigate the software.
- Provides all the features you'd need to run your school: billing, belt/skills tracking, attendance tracking, etc.
- Integrates with a variety of payment processors

Nachteile

There are a few random bugs here and there, but the support team is always on the ball fixing them once you bring it to their attention.

Vorteile

Simple to set-up and use, provides commonly needed features, making it easy to communicate with students, handle memberships, take payments, waivers/contracts, track prospective students, as well as provides small details that software we used in the past have overlooked (ability to close your gym operations for a period of time, so you don't have to manually freeze each member)

Nachteile

the freezing of memberships is counterintuitive, and requires some workarounds

Vorteile

Gymdesk allows me to automatically send my invoices and generate new ones without me needing to amend or change anything.
I save so much time through Gymdesk and I love that i can do everything from a mobile device.

Nachteile

Honestly, I am yet so see anything that I dont like.

Vorteile

I absolutely love Gymdesk memberships management.

Nachteile

I really cannot find anything that I least like at this moment.

Vorteile

Effortless and easy for management of your school as a manager. Easy process for your students to sign up .

Nachteile

I would like to have an application (App) on my mobile via Google Play, or AppStore. No complaints.

Vorteile

I really enjoy how easy it is to set up memberships, schedules, personal training and other sales using Martial Arts on Rails. Loads of flexibility for payments and how you choose tot run your business. We're a small, not for profit boxing gym so flexibility was absolute key.

Nachteile

I would like if there were a way to track athletes progress more a long with coaching plans so I could keep everything in one place more efficiently. Also, I know its not in the cards and it's not a huge deal- but would be amazing if there were an app.

Vorteile

Very customizable and full of neat and useful features. Attendance tracking, session allotment, booking are all done really well. Friendly and clean UI. If I wanted to do what I'm doing on Gymdesk on Mindbody (or other big names), I'd probably spend double and with more headaches.

There are some features that could be added (like an IOS app!) and some that could be more intuitive, but the Gymdesk team is very responsive and helpful, so I'm sure that regardless of your studio's style of doing things they could help calibrate the software to your situation.

All-in-all, great software and major bang for your buck.

Nachteile

1. Sometimes the sign-up page will glitch out or be clunky, which can be embarrassing when dealing with a client.
2. Although it isn't the job of the software to do your math, I do wish there were more numbers that tracked different info about leads, demographics, attendance, new/old/returning students, and accounting stuff like revenue growth, average spent per student, number of paid/unpaid per month, etc.
3. To my knowledge, there is no easy way to upgrade or downgrade memberships. You have to manually cancel their current membership, add the other one, and then figure out the prorated difference (which can be somewhat confusing, especially on the fly).
4. No app, which is fine, but it is definitely easier to use the software on the computer than on the Ipad or phone.

Vorteile

- Easy to use
- One stop shop - the creators have thought of everything
- Simple for members
- Website is connected directly to the back end which is connected to the online shop and Point of Sale which keeps everything simple

Nachteile

- Would like a little more flexibility on the Design templates for the website
- Sometimes the help can be a little tricky to navigate but jumping on the Live Chat solves things in minutes!

In Betracht gezogene Alternativen

ABC Glofox, MyStudio, Mindbody und Kicksite

Zuvor genutzte Software

MyStudio

Vorteile

Reasonably intuitive feature set for 90% of features
Highly responsive support team
Reasonable price point

Nachteile

Dealing with families:
- no separate inputs for parent/guardian (let alone both parents) if student is a minor except under "Emergency Contacts"
- cumbersome and inflexible mechanisms for grouping students under a family accounts and how family discounts are priced
- no simple way of toggling a student between memberships without cancelling entirely
- no way to list custom fields on members overview
- no way to see on members overview screen which customers have credit card on file

No integration with small receipt printer - huge waste of toner and paper when customers ask for receipt

Vorteile

It is simple to use and handles all our needs (managing clients, gym shop sales, attendance, scheduling). It's very flexible about types of membership options, from drop-ins to monthly. I like that the clients can access their own account. It has good tracking for attendance, bill paying, lets us freeze clients when needed. It also has a basic web-site.

Nachteile

The attendance check-in is a bit confusing when you have multiple classes running.

Vorteile

I have found that this software is easy to use. It is pretty intuitive as how to navigate through the system. It is easy to add, cancel and manage memberships. I like the simplicity of running attendance and financial reports. I have found the support to be great, I always get a quick response. I also like how it is easy for me as an owner to control what kind of access my other gym staff has access to.

Nachteile

The only one thing I have found that I have had trouble with is when I search for a member if they are frozen their name doesn't come up in the search. I have to go to the frozen tab to find them.

Vorteile

Ease of day to day use...Does not need additional hardware (works off a smartphone, tablet, pc, etc).... Feature rich... Dashboard providing a snapshot of key metrics...

Nachteile

Nil - anytime we have identified a new feature that would benefit our club they have modified they system to add the desired feature.

Vorteile

We love how Gymdesk makes life so much easier for our business. The overall look of the program is great and the functionality of it has exceeded our expectations. Customer service has been excellent to work with any time we run into a snag.

Nachteile

We would like to be able to schedule members in "spots" in class (like movie theater or plane seating) to incentivize early booking for classes. It would help us be better prepared and discourage last minute booking.

Vorteile

We were looking for a software to manage our small personal training gym that supported the features we needed without the bloat of larger softwares. We also wanted to more easily see our sales, scheduled payments, missed payments, and attendance at a glance.

We also LOVE being able to integrate emails and texts within gymdesk so all communication is visible to all staff. The tasks and automations are also crucial for helping us stay organized.

Nachteile

So far nothing has been a dealbreaker at all! A few features we wish could be implemented (better recurring appointments, slightly more easy to view calendar, etc) but nothing that overshadows the simplicity and ease of use.

Vorteile

Very easy to use
Lots of built in features
No upsell
No sales team/sales pitches
Excellent customer service. You email, they get back to you quickly. Simple as that.
Tons of online content: youtube videos, articles, podcasts, etc.

Nachteile

It does not pair super well with Square. There are some limitations to how you can use the physical POS with it. I hear stripe is the better option in this case.

In Betracht gezogene Alternativen

Kicksite

Warum Gymdesk gewählt wurde

Mindbody was terrible and extremely expensive Zenplanner was OK but felt very dated and lacked modernity. Prices have gone up quite a bit too.

Zuvor genutzte Software

Mindbody

Gründe für den Wechsel zu Gymdesk

Excellent price Modern and easy to use Lots of features and extras with no upsell No awful sales team and sales pitches

Vorteile

So easy to use I was able to set it up myself and learn quickly.

Nachteile

Nothing really it’s very functional for our needs

In Betracht gezogene Alternativen

ABC Glofox

Gründe für den Wechsel zu Gymdesk

Quicker to set up and price. We needed something ti use quickly and not break the bank

Vorteile

its sleek design and easy to use format.

Nachteile

We would like for their to be more website integrations.

Vorteile

The support is great. I usually will receive email replies within the day if not within 1-2 hours if enquiry is sent in their timezone. This is extremely important sometimes as members may be waiting to make payment or book classes etc. Also it is web based so I can pretty much do everything with my smartphone browser. They provide a pretty decent website along with the monthly subscription which is vital to small business owners like me as I didn't want to sink in website design and start up cost.

Nachteile

There are some functions which cannot be personalised or changed but can find ways to work around it. For eg, credits are deducted upon booking and not attendance. Just have to adjust our policies around it.

Vorteile

Easy to work with, great interface, like the flexible options!

Nachteile

No real complaints… Maybe customized belt test promotion option!

Vorteile

Managing capacities per class is crucial. I want to places can do auto billing but to be able to reserve the amount of spots per class and be able to see how many are taken incentivize users to book their class is ahead of time. One thing I would like to see them implement is allowing me too cut off the window. 15 minutes out. They allow intervals of hours or days, I would like to see them add minutes so that I can close the window. 15 minutes before class starts so that people can’t register or cancel in that timeframe.

Nachteile

Would like to be able to cancel sign in/cancellation 15 minutes out

Vorteile

User friendly and manageable, able to get comprehensive reports

Nachteile

Easy to understand and work with
A lot of different options, including marketing

Vorteile

I liked the Convenience and Price of Gymdesk.

Nachteile

Not being able to speak on the phone directly to customer service.

In Betracht gezogene Alternativen

Zendesk Suite

Gründe für den Wechsel zu Gymdesk

Quick and Easy - they also helped me set up! Price and Ease of Use .

Vorteile

The options to manage each membership and edit the clients details accurately.

Keeping pricing continuously updated and getting reminders on if we need to update.

Nachteile

I very much love this service, however we did need to update our wifi to have the best and easiest running time

Vorteile

Super responsive customer service through the set up process!

Nachteile

So far there isn't anything I don't like! I haven't been using that long- but its been a breeze!

Vorteile

We struggled to find an effective tool for tracking our members, memberships, and leads within a single tool. The ability to input leads and walk through the onboarding process with them and follow them through to membership and renewals has been a game-changer for our administrative functions. Additionally, the ease with which we were able to integrate our existing payment processing systems has been nice (since we don't need to get multiple processors). The website templating is also a nice tool. We are not particularly skilled at making and managing websites, so having this template has been super nice. Well done!

Nachteile

There are only a couple of tools that don't have quite the robustness that I would like. Specifically, the skills tracking tool is a great idea, but I would like to be able to customize it a little bit more that I can now.

Vorteile

It's fairly easy to use, and it has a lot of good information.

Nachteile

It does not interact very well with websites and facebook and instagram interlinking.

Vorteile

Modern interface and features are good. Many automations available which is also great.

Nachteile

I find the main navigation and page navigation could be simplified and made a little better for the user experience - but still better than all other softwares! Some issues with setting up family-plan flat-rate pricing for limited class memberships.

In Betracht gezogene Alternativen

Kicksite

Warum Gymdesk gewählt wurde

Because Zenplanner is terrible :D

Gründe für den Wechsel zu Gymdesk

It seemed Kicksite was more popular, I assume because Gymdesk is still newer. However I liked the modern interface with Gymdesk and for me it seemed a more promising platform.

Vorteile

Coustomer service has been a big help when questions arrive

Nachteile

Not very intuitive to set things up.

Vorteile

The ease of use and ability to adapt to my gyms needs is amazing. With the added bonus of communication portals to my clients, text and email this is a powerful tool!

Nachteile

I wish the content page had more of a social media feel and less old web 1.0 feel.

Vorteile

The program is extremely simple to operate and navigate through

Nachteile

Nothing so far. It has been working beautifully

Vorteile

We loved the fact about the Gymdesk's familiarity with Brazilian Jiu-Jitsu and the "no hidden fees". However, but makes us like it even more is the support that we receive - always assertive, friendly and tailored for our needs; big thanks to [sensitive content hidden] and team!

Nachteile

We don't really miss much, but would love greater customisation for embedded codes and overall design.

Vorteile

It 'sings' to me. So much software is not 'ready out of the box.' There was such a learning curve. Many charge, demo required etc. As a busy gym and yoga studio owner with some capacity to learn on my own, I was up and in this in less than 5 minutes...and understand most of it. From there, it has served me well on customer management, communications, booking and payments.

Nachteile

I could use some more specific things pertinent to how I run my businesses, but perhaps others don't. So I could use some customization on a few things. I also get confused from time to time on the forms/sign up/membership connections...I think that could be better explained. Again though, it may be how I run my business not necessarily what makes sense for most consumers.

Vorteile

It like that it comes with its own webpage that can later be integrated with your own. It suits my gym perfectly accounting for all of my needs. I would recommend this for anyone setting up a BJJ Academy. It also has an easy to view, "how to" that helped me out. My emails initially to the Gymdesk Team, were answered quite quickly and after a while of using it, it became so much easier.

Nachteile

Being in Australia, it was annoying that only Square can be used for the POS. But Square isnt too bad with its low fees.

Vorteile

- Ease of use.
- Ability to easily communicate via Text Message or Email in bulk to members/database without leaving the system or having to export to another system.
- Member Portal very useful.
- Overall features combined equals a great product.
- Support has proven to be very responsive.

Nachteile

- At time of writing, there are limited integration options e.g. No 'Zapier' integration. However, for most users I believe you won't need another system. That's one of the benefits of this software.
- There are work arounds, however at time of writing there is no customised tagging system for member database.
- Even though I believe they have an easy Family management feature. At time of writing there is no easy way to communicate directly with a parent/guardian of a child student. For example, currently the email would be addressed directly to the child, not the parent/guardian.

In Betracht gezogene Alternativen

ClubWorx und Mindbody

Warum Gymdesk gewählt wurde

Previous solution was lacking easy direct bulk communication with members and online member content area was not as flexible.

Gründe für den Wechsel zu Gymdesk

- Looks good. - Easy to use. - Easy bulk communication via text or email. - Online Member Portal is more flexible than other solutions I reviewed. - Handles most things I require to create a complete solution for my gym/dojo.

Vorteile

There are so many great things about this software, the depth of features is fantastic and covers pretty much everything a martial arts school would need! The technical assistance is another massive plus point, you always get a prompt polite response to your queries and everything is resolved super quick. Another plus point of this software is that is is super easy to use and navigate through, a lot of thought has gone into the layout and ensuring the most important features are right there at your fingertips. Another positive about this software is the developers are always updating it with new features, which is fantasict, they really are determined to provide the best possible software out there. I wouldn't hesitate to recommend this software to any other Martial Arts Clubs based on my experience using it!

Nachteile

One of the biggest cons with this software, if there are any, is the lack of an app. I feel this would be the icing on the cake.

Vorteile

It is an OKAY membership management platform.

Nachteile

Gymdesk's customer service and support is TERRIBLE. For one, they do not provide a phone number at ALL. After several emails asking for a callback, someone responded back that they do NOT do CALLBACKS but that they would SCHEDULE a customer service call. Really? Okay, yes, let's do that. What a pain. Especially because I am calling about the 3 THREE charges a month that my $75 a month service is supposed to cost.

Vorteile

The price was the selling point. Not the cost of the program, but the fact that there was not a tiered system for pricing. You know exactly what you are getting from day one! The program is also very easy to setup and use. The support is fantastic. Not being one that is up on all the latest technology, they took the time to walk me through things, step by step. They were answering my questions and assisting right away so I never had to wait.

Nachteile

Being in Canada, there are some features that cannot be used based on the payment processing company we use. There is none that allow same functionalities as in the US. I am sure it will be in a future update.