ChARM Health is a MU certified, cloud-based EHR, Practice Management and Medical Billing solution that helps healthcare organizations ranging from large multi-specialty groups to small independent medical offices function efficiently. To that effect, ChARM Health’s pricing is simple, unique and helps practices budget and manage the cost of software acquisition.
The UI is designed with simple and readily recognizable icons that bring efficiency to the workflow. Key features include integrated patient intake forms, natural language processing, multi-specialty templates, e-Rx of controlled substances, referral modules, telehealth, inventory management, document management and more- all combined with clinical decision support and analytical tools.
ChARM Health's marketplace ecosystem offers a multitude of mobile apps and add-ons with a large and growing number of integration partners along with readily available ChARM Health APIs including FHIR APIs to meet your growing needs.
ChARM Health comes with a complimentary Patient portal that allows patients to securely message Practices, view visit summaries, hand-outs, treatment plan, Rx refills, pay bills, sign forms, schedule appointments and more. Custom phone, email, or text message reminders help Practices provide timely and quality Patient care. Support is offered via email, chat and phone by trained Support specialists.
Charles C. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 13-50 Mitarbeiter
For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.
Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.
Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.
Lisa F. Branche: Medizinische Praxis Mitarbeiteranzahl: 2-10 Mitarbeiter
Now that I am starting to put all my intake forms, questionnaires, etc. into ChARM, I find it much easier to get a patient set up. I love having easy access to all the patient info, also. I can't wait to get all my inventory and such into the program. What a huge time-saver it will be!
This software is robust, professional, and grows right along with my practice. I am using it more and more. I have had a difficult time transitioning from paper charting, but ChARM is beginning to win me over! It is an incredible value.
the ability to chat online with someone in real time when I need help. I like that I can FB message, but having a speedier reply than an hour or two, would be cool.
Shawna H. Branche: Medizinische Praxis Mitarbeiteranzahl: 2-10 Mitarbeiter
headaches, learning new interface (why? why? why?)
well, originally it was the ease of use but with this new user interface...not so certain. Like the charting feature, easy to populate fields. Also like the patient communication it provides and tracks.
the new user interface has too many too small icons with too much info on the desktop. gotta figure out what all these silly icons represent. also why make such a large leap away from what all users are familar with?
Peggy S. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: Selbstständig
Getting all of billing services set up - just need the equipment and a little more time to implement this component.
Flexible program, HIPAA & HITECH compliant. Superb support staff!
More resources for therapy providers would be helpful.
Tanya B. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
Charm is able to accommodate everything from scheduling to provider charting to insurance billing. When we do run into an issue customer service is always willing to listen and walk me thru things.
Price, customizable, customer support, all inclusive program
Customizing can take awhile but in the end it is worth it.