Max P. Branche: Computer-Software Mitarbeiteranzahl: 201-500 Mitarbeiter
I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.
RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.
There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.
Cole R. Branche: Konsumgüter Mitarbeiteranzahl: 51-200 Mitarbeiter
Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.
RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!
What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.
Verifizierter Rezensent Branche: Konsumgüter Mitarbeiteranzahl: 51-200 Mitarbeiter
We were without a phone system and Ring Central was able to get us up and running quickly
Our existing phone system failed and we were left with out phone service. We moved to the new system quickly and Ring Central was great about supporting our urgency. We are back up and running now and with much more functionality than our old on premise system and I no longer have to worry about the system updates or hardware.
There isn't anything I dislike about the software. I guess the only thing I can say is because we use Team's we don't get to take advantage of the RingCentral conferencing and video capability.
We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.
To name a few:
-Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
-The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
-Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.
There are a lot of options in this space, (we switched from OnSip) and some are definitely better than others. RingCentral works and fits our needs for where we are at now, but the biggest piece of advice I have is to only sign on for year-long contracts just in case you discover something that fits your needs better.
Sho L. Branche: Informationsdienst Mitarbeiteranzahl: 501-1.000 Mitarbeiter
My favorite feature, as the review title indicates, is using the fax.
Prior to RingCentral, I've never used a computer software application to place calls in my line of work, so to me this is very new and convenient. It eliminates the need to have actual telephones in the office.
As the title of my review suggests, definitely the feature to transmit facsimiles! While I haven't used the fax feature since WFH (but have used it many times prior), it is very convenient when being able to send faxes without having to access the company's large printer/scanner machine.
Also, I like that I receive voice messages sent directly to my inbox, and it is in a format I can download and save.
2 main cons:
1) For a period of time, I was not able to place or receive calls while WFH because I heard that I had to be under the company's network - i.e. physically in the office with my laptop - in order for RingCentral to operate properly. However, after downloading some sort of update from RingCentral, the issue was resolved.
2) Apparently I have to open the RingCentral application in order for me to receive calls? That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.