innRoad is a cloud-based property management system designed to meet the needs of hospitality businesses of all sizes including hotels, motels, resorts, B&Bs, lodges and campgrounds. innRoad provides tools to help users manage hospitality businesses.
innRoad provides a customized booking engine that matches the look and feel of a property’s website. innRoad’s property management system lets staff handle day-to-day operations. Checking guests in and out, managing which rooms are clean or dirty for housekeeping, and running customized reports are all supported.
Room inventory and rates are automatically synched across multiple sources through a direct connection with online travel agents (OTAs) including Expedia, Booking.com, TripAdvisor, Airbnb, BedandBreakfast.com and more.
Other features include third party integrations, native GDS integration, 24/7 US-based phone and email support.
It was an easy transition from our previous pms. Customer support is excellent.
The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.
We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.
Danny C. Branche: Gastgewerbe Mitarbeiteranzahl: 2-10 Mitarbeiter
Positive business relationship with good product functionality together with good communication and customer service.
I have been a customer of InnRoad for 5 years now, and find it very effective for my needs. I am a 45 unit hotel with 4 distinct properties. InnRoad is able to interface all 4 to act as one hotel, while at the same time keeping them distinct and separarate for accounting and configuring purposes. It is very easy to connect with Expedia.com and Booking.com - any rate changes or minimum stay changes I make, as well as availability pass thru to them in real time. I am able to easily add users to my account with varying degrees of access and restrictions, e.g. housekeepers can have their own account and logon to see the calendar to know what units need to be cleaned and when. Reservation input is easy and straightforward. The Tape Chart calendar is easy and straightforward to view with a 30 days out view - a "snapshot" window of any reservation is as simple as pointing to it which is helpful when flying thru your calendar. Customer service is always extremely polite and knowledgeable and utilize screen sharing to make support calls easier. There are many reports and variations of reports that are easy to create. Most importantly, InnRoad is constantly improving their functionality and updating the system. They listen to me as a client and have made changes to their system accordingly. As a long time customer, I can attest that InnRoad has made many upgrades over time - each one make the system better, and am encouraged that more upgrades are continually in the works.
Sometimes the system is a little on the slow side when navigating thru the site or when making changes. Sometimes hold times for customer service is way too long. The ability to change any rate for any unit for any time period quickly and easily is not as easy as it should be.
Kelly C. Branche: Gastgewerbe Mitarbeiteranzahl: Selbstständig
Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.
Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..
I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room".
Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.
Rob B. Branche: Gastgewerbe Mitarbeiteranzahl: 2-10 Mitarbeiter
After 3 years I'm as excited about the software as the day I committed to implement it. Be sure you are prepared for booking out your hotel as this software increased efficiency and exposure quickly enabling you to sell all your inventory. Be prepared with the appropriate staff and supplies. The software continues to innovate and new features and functions are added frequently. You can take advantage of features instantly due to the cloud software. No worries about getting out of date software or requiring an IT specialist to help you roll it out. The people are the greatest value of the software
I bought a hotel management software package to save me from the liability of storing credit cards. I chose innRoad because it had to be cloud software so i can access it from any device with multiple users. It fulfilled all these requirements to my expectations. The sales and implementation team confidently shared projected growth that would more than pay for the software subscription. They were right and then some. I grew my business by 300% due to the ease of connectivity to all the booking sites such as Expedia and Booking.com that brought in new business. My favorite feature is the customer service and responsiveness. No issue I raise goes unaddressed nor am I left alone to solve my issues. Impressively they even offered time to help train my employees. Since I went from a manual paper based system to booking software I can't compare experiences between software vendors but I have to say if you have any home grown or manual systems I can't recommend more passionately that you need to consider innRoad.
The software has a full feature set that can be overwhelming. It is important to carefully setup your rates, promotions and blocked rooms or you can run into challenges with wrong rates or double bookings. When in doubt reach out to support they are always willing to help get things right for you.
Ellen S. Branche: Gastgewerbe Mitarbeiteranzahl: 2-10 Mitarbeiter
Overall, I have enjoyed working with this company, I feel that they have been responsive to my suggestions on how to improve, their customer service is usually spot on.
I found the software for my small bed-and-breakfast easy to use, and color-coded in a way that makes sense to me. I got a lot of assistance in the set up when I started with the software two years ago, and have found that they have continue to add features with great little videos on how to use those features, and truly wonderful customer support.
Like all software programs, this one can be a little rigid, or not exactly intuitive. But, when I called customer service, they either can explain it to me and help me out, or, at times they've actually gotten back to the software engineers to change how the program works in the real world!