Über Pulseway

Pulseway ist eine integrierte IT-Asset- und Netzwerküberwachungslösung, die für IT-Administratoren zur Fernüberwachung und -steuerung ihrer geschäftlichen IT-Ressourcen entwickelt wurde. Die Lösung unterstützt eine Multi-Bereitstellungsarchitektur, sodass die Nutzer zwischen On-Premise und Hosting in der Cloud wählen können.

Mit Pulseway können Managed-Services-Anbieter von einer zentralen Konsole aus den Echtzeit-Status ihrer Systemressourcen einsehen, die gesamte Netzwerkleistung überwachen und kritische Updates installieren. Die Plattform hilft bei der Definition von Skripten zur automatischen Planung von Wartung, Back-up, Sicherheitsüberprüfung und anderen IT-Aktivitäten.

Pulseway ermöglicht es Nutzern, an ihr Netzwerk angeschlossene Geräte von einem einzigen Punkt aus zu steuern und ihre Leistung zu überwachen. Die Lösung bietet auch eine Rest API für die Integration in Anwendungen von Dritten.

Pulseway ist eine plattformübergreifende Anwendung und kann auf verschiedenen Betriebssystemen wie Windows, Linux, Mac sowie Android und iOS ausgeführt werden. Pulseway ist im Rahmen eines monatlichen Abonnements erhältlich, das Support per E-Mail und Telefon sowie Produkt-Tutorials umfasst.

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Pulseway Preis

Pulseway bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Pulseway ist ab 32,00 $/Monat verfügbar.

Startpreis:
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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Pulseway Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,7
Funktionalität
4,5
Bedienkomfort
4,7
Kundenbetreuung
4,7
5 von 170 Bewertungen Alle Bewertungen anzeigen
Corey
  • Branche: Möbel
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 30.5.2019

Low Cost RMM with Great Value

We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Vorteile

Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Nachteile

No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

In Betracht gezogene Alternativen

Rescue

Gründe für den Wechsel zu Pulseway

The tools the software offered combined with the low price point compared to our previous solution.
Paul
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 22.5.2019

Premium RMM at Great Cost

Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Vorteile

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Nachteile

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

In Betracht gezogene Alternativen

N-sight, ManageEngine Endpoint Central MSP und NinjaOne

Gründe für den Wechsel zu Pulseway

Cost, ease of use, included tools and available integrations.
Rex
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
2
Kundenbetreuung
3

3
Bewertet am 6.3.2019

A Low Cost Option with Everything!

For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

Vorteile

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Nachteile

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

John
  • Branche: Verpackung und Container
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 2.6.2022

Network monitoring

Vorteile

It is very easy to setup and monitor the network.

Nachteile

I have not found any complains yet from my admins.

Trenton
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
2

4
Bewertet am 27.12.2021

Product is solid, support can be hit-and-miss

Used the product for years on the Pro version, until I was forced into a non-optional upgrade to the Teams plan. The forced transition process could not have been more poorly planned on the part of Pulseway, and burned me bad enough that I migrated all of my endpoints to a different product. If you start out on the Teams plan perhaps you'll have a better result, just pray that they don't decide to forcibly change you to something new or different a few years down the line.

Vorteile

Custom scripts, cross-platform compatibility, custom alerts

Nachteile

Core Pulseway software is excellent and reliable. Some of the peripheral things are less than stellar. The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work.

In Betracht gezogene Alternativen

TeamViewer

Gründe für den Wechsel zu Pulseway

I initially chose Pulseway over the competition due to the attractive price point and features. I left Pulseway due to abysmal customer service, and forced upgrades on my account.

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