Kixie PowerCall

Vorteile

Kixie power dialer integrate seamlessly with HubSpot, and we are enjoying his features. All the company is a little expensive and still needs to improve their phone app. I highly recommend the functionality and features of this company.

Nachteile

The phone app isn’t the best and needs improvement.

Vorteile

It's ease of use and reliability. The dialer is fun to use and SIMPLE.

Nachteile

The price and transferring calls to other people.

Vorteile

I absolutely love how Kixie PowerCall automates the dialing process. It saves so much time because you don’t have to manually dial numbers, and you can make calls way faster.

Nachteile

Sometimes it has connection problems, especially if the internet is weak, which can be a real issue when working from places in South America. It can interrupt calls and make things quite frustrating when trying to reach people.

Vorteile

Nothing really. The software is not intuitive and they were only worried about their commission. You can't call their customer service and their response times for chat were very slow.

Nachteile

They didn't really care about my situation.

Vorteile

I personally love that calls round-robin to the next available rep.

Nachteile

Nothing. I love Kixie, it's the best ever!

Vorteile

The price is reasonable, but you get what you pay for.

Nachteile

It fails pretty frequently, and it always seems to fail on weekends. Call routing has failed in the past. We could not make outbound calls or receive incoming calls two days in a row (not all day but for a few hours each day). I find it unacceptable that they are unavailable on weekends. There is no support of any kind on weekends. If something goes wrong on a weekend, you are screwed. It happened to us multiple times. I explained my frustrations to Kixie numerous times.

Vorteile

I like the automatic call distribution
The software comes with great features as a call center
It is affordable and makes sales ennoblement easy

Nachteile

Has all the features we need and even more. No complaints

Vorteile

I tend to appreciate most about Kixie PowerCall include its seamless integration with popular CRM systems, its automatic call logging and local presence dialing features, and its real-time analytics and reporting capabilities. I also tend to appreciate the platform's ease of use and its ability to significantly improve sales productivity and efficiency.

Nachteile

I have expressed concerns that Kixie PowerCall's pricing may be expensive, particularly for small businesses or teams with limited budgets. In addition, I have mentioned that the user interface could be more intuitive and user-friendly. Despite these minor criticisms, the platform generally receives positive feedback from users, indicating that the benefits of using Kixie PowerCall for sales engagement generally outweigh any drawbacks.

Vorteile

Takes the guess work out of organizing our incoming calls

Nachteile

Sometimes things happen to the software outside out control and we don't get notified

Vorteile

Easy to use and saves time. Syncs to our CRM for record keeping.

Nachteile

More reporting to view calls out, sorted by the number being called.

Vorteile

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Nachteile

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

In Betracht gezogene Alternativen

Talkdesk

Warum Kixie PowerCall gewählt wurde

The ease and functionality of local presence is what drew me initially to Kixie. We haven't made the full switch yet, as we're still in the trial, but I have really liked what I've seen so far..

Zuvor genutzte Software

Aircall

Gründe für den Wechsel zu Kixie PowerCall

Mostly for pricing reasons or because Kixie properly and fully integrates with our CRM right out of the box.

Vorteile

I love the click to call feature, very easy to use and we are integrated with Zoho.

Nachteile

To this point I have honestly not had any issues, The process to integrate with Zoho was very easy.

Vorteile

I love the functions and integrations with other systems. The customer support is AMAZING!

Nachteile

It is a little bit bulky and covers some, Maybe there is a way to make it smaller for compact computers.

Vorteile

Saves our users times and energy to call the leads placed in our system.

Nachteile

So far so good. I wish I used them earlier to automate the time.

Vorteile

Kixie is great right out of the box. Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.

Nachteile

I am not crazy about the new upgraded view. I wish they have more video tutorials so that users can easily (and quickly) learn about all the added features.

Vorteile

I like the ease of use of the platform and the customer service is very attentive.

Nachteile

Numbers have to be manually checked on a regular basis to ensure spam likely is not on the caller id

Vorteile

The calls and SMS integration in one place. Very fluid!

Nachteile

You need to first dial a client before you can send them an SMS that captures CRM info.

Vorteile

Easy to use and set up - I downloaded the trial myself and got it up and running in a few minutes.

Nachteile

It seems buggy...team has been complaining of a lot of downtime

Vorteile

Onboarding and integration with pipedrive

Nachteile

Sticky with VPN, had some issues with the connectivity after an upgrade to new VPN

Vorteile

How easy it is to use. I would highly recommend this to others.

Nachteile

Nothing so far and will continue to use this product.

Vorteile

Kikie worked very well allowing me to quickly move on and leave Emails, SMS and VM drops on new leads. This saved valuable time for me to do my other responsibilities.

Nachteile

The price point gets higher than others when your organization grows - Great for small businesses below 10

Vorteile

International calling made easy to call vendors and be follow up easily

Nachteile

Doesn't work properly in mobile application

Vorteile

I can send text messages to potential clients.

Nachteile

The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not offer the functionality I was hoping for. So after 8 days, I decided that having an extra user was not going to work out for me, however I was charged in advance for a year and there is no refund for a user I will not be using.

Vorteile

This dialer has been a game-changer for us. We love the calling and texting system.

Nachteile

Nothing. Some bugs here and there, but everything gets resolved quickly.

Vorteile

Easy and quick to start using and to see the results you really want in your job, efficient and reliable, the best in the business.

Nachteile

No cons for my part but i think that a software like this can always improve

Vorteile

Me gustó el rápido clic para marcar y la opción de SMS me ayudó a obtener una respuesta lo antes posible .

Nachteile

Si deja un mensaje y hace clic en " 1" o " # " para enviarlo , tardará un poco , pero no es gran cosa.

Vorteile

Ce que j'apprécie le plus , c'est qu'il s'intègre facilement avec notre CRM.De plus, il est facile à utiliser et la configuration s'effectue très rapidement.

Nachteile

Certaines des offres sont limitées et ne sont donc pas adaptées à des personnes qui voudraient juste tester quelques fonctionnalités

Vorteile

Tech Support were quick to reply to me and resolve a minor issue I had. The API is easy to use.

Nachteile

Nothing sticks out as far as a con honestly. The only issue I've encountered was resolved within a day of bringing it to Kixie's help desk/tech support

Vorteile

I believe the power dialer is the best feature as we are able to target more people in 1 go

Nachteile

sometimes its a bit slow but there was recently an update that helped with this issue

Vorteile

very fast and easy to use, many capabilities and functions.

Nachteile

no complaints this platform is the best ever

Vorteile

The feautures that are most impactful are the auto dialing and call recordings, these also me to run my business more effectively and efficiently.

Nachteile

Integration with my exisitng business process was simple, quick, and easy. There are no products that are difficult to use .

Vorteile

It is easy to use and you can record a voicemail that you can then "drop" instead of having to leave a message for each call. Customer Support is very helpful.

Nachteile

Occasionally I have to restart because I get logged out but that typically happens if I go long periods without daily use.

Vorteile

Desired FeaturesEase of useIntegration with other apps

Nachteile

There is nothing that I don't like about the software.

Vorteile

It is easy to use for all the team. No matter the computer literacy level of our users.

Nachteile

I sometimes need to go out of the software and reinstall to get the power dialer to show and work.

Vorteile

I love that this product integrates with my crm salesforce, in a records all phone calls and tracks all activities

Nachteile

With all online phone systems, sometimes the call quality could be a little better, but overall it works very well.

Vorteile

I really liked how Kixie was able to integrate with our CRM and also provided a like of automation tools to help our salesteam work efficiently.

Nachteile

Some of the configuration/reporting should be more customizable

Vorteile

Connectivity to my browser and my database and its so easy to call or SMS Text.

Nachteile

There are ways to make my life easier, I wish I knew more about the software before I started using it. Voicemail Drops, especially.

Vorteile

I like this product bc it is easier to use.

Nachteile

seems having issues with my microphone on my headset .

Vorteile

The time it saves me while dialing, makes my job easier

Nachteile

honestly I like everytihng about it it saves me time, and makes my job 100x easier

Vorteile

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

Nachteile

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!

In Betracht gezogene Alternativen

Aircall

Warum Kixie PowerCall gewählt wurde

Kixie is more advanced

Gründe für den Wechsel zu Kixie PowerCall

Way better integrations with Hubspot!

Vorteile

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Nachteile

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

Vorteile

The ease for calling people consistently with simple navigation on the caller page.

Nachteile

On the text function, it is not easy to go back and see previously sent text messages, without the overall interface getting in the way.Often Kixie can be very slow when going to the next caller and I have to close it down and go back in or even uninstall it and install it again.There should be a one-button shortcut that can end a call without having to click on the icon.

Vorteile

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Nachteile

The system is very complex, and could benefit from being slightly more customizable.

Vorteile

Kixie truly meets all of our needs. Technology will always come with occasional day to day hiccups, but they're rare with Kixie, and the few times a system issue has arisen, their customer service team is masterful in providing the solution we need to keep rolling. The system is intuitive to use, saves us a ton of time, and beautifully coordinates with our other software tools to create as seamless of a call and review process as possible without us creating our own all-encompassing software solution.

Nachteile

It's really hard to pick much out. The auto dialer occasionally disappears for an individual user or two in a brief glitch, but it's never been a problem that persists or happens often at all.

Vorteile

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

Nachteile

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Vorteile

I love that Kixie gives me the ability to make calls and send/receive SMS messages from my desktop and my mobile device. I also like that I can create a "local" number to use

Nachteile

The phone app doesnt have the same functionality as the desktop does

Vorteile

It was easy to use and the unlimited option does provide some value if you're in a high call-volume role

Nachteile

When letting the kixie team know that we were going to leave their platform they completely botched the porting of our numbers and cancelled us earlier than the contract states. In response to our complaint that we no longer had access to our numbers they spent over a day trying to blame me instead of helping me gain access to our numbers. Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave their service.

Vorteile

It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.

Nachteile

At first, it had a lot of bugs, and it used to crash quite a lot, we reported the issue to Kixie's tech support, and we got a very quick response and they helped us right away. It looks like with the new software updates those bugs are gone and our experience using it has been a lot better.

Vorteile

The ease of use from installing to use is fantastic. Pairs well with various integrations as well as browser addons. Very simplistic and relatively easy to ensure the functionality is working.

Nachteile

I haven’t come across anything in the software that I have found as a con in over two years of use.

Vorteile

SMS and VM templates make the life of an SDR easy and fun

Nachteile

Tracking the time zone of the leads can be complicated