Über Convoso

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, outbound emailing, smart voicemail drops and Dynamic IVR to pre-qualify leads automatically. As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads. The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.
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Convoso Preis

Convoso bietet keine Gratisversion. Die kostenpflichtige Version von Convoso ist ab 90,00 $/Monat verfügbar.

Startpreis:
90,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Convoso Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,4
Funktionalität
4,4
Bedienkomfort
4,6
Kundenbetreuung
4,6
5 von 58 Bewertungen Alle Bewertungen anzeigen
Verifizierter Rezensent
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.5.2018

An excellent piece of software that has lead to increased productivity and leads using...

Vorteile

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Nachteile

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Antwort von Convoso

Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

Beantwortet am 14.5.2018
Heather
  • Branche: Öl & Energie
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.8.2021

Making more Revenue with Automation, Ease of Use and Contract Rates

Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.

Vorteile

The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.

Nachteile

This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!

In Betracht gezogene Alternativen

Ytel, ChaseData CCaaS, NICE CXone, RingCentral MVP und PhoneBurner

Warum Convoso gewählt wurde

Connection rates, real time views and list management/automation

Zuvor genutzte Software

Ytel, Five9 und CallTools

Gründe für den Wechsel zu Convoso

A real strategy for Shaken/Stir, Beautiful visualizations on real time reporting, API Integrations, List Management, Support and excellent reviews.
Kosh
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 17.8.2021

Not worth it!

Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.

Vorteile

Nothing about this dialer is as they claim.

Nachteile

Everything. nothing works as they say, constant issues and they always claim we are the only company to experience such issues. things client not being able to schedule system call backs, receive incoming calls, representatives not being able to pull leads/contacts.

Antwort von Convoso

Thank you for your review. We apologize for any issues you have. we stand by our service offering as the #1 outbound dialer in the industry and as we have, will continue to work with you on any issues you may be experiencing.

Beantwortet am 6.1.2022
Kyle
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.8.2022

Best-in-class Call Center Dialer

Overall, Convoso has helped our call center scale from 40 to 100+ fully remote agents over the 2+ years we have been on the platform. They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer.

Vorteile

Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more.

Nachteile

The agent-facing dashboard could use further advancement, including more extensive gamification.

In Betracht gezogene Alternativen

Five9

Warum Convoso gewählt wurde

The previous dialer did not have the high-power capabilities to help us scale above a small team. There were many inefficiencies and gaps in capability.

Gründe für den Wechsel zu Convoso

Convoso offered the best package of outbound dialing capabilities, as well as extensive reporting.
Michael
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.12.2020

Convoso

I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !

Vorteile

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

Nachteile

I cannot recollect any cons I can speak of

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