Anywhere365

Vorteile

What I like about Anywhere 365 skype for business is that it assists a specialist to move towards a client with the right substance and get what they require.
It also guarantees smooth customer experience with the administrator and director

Nachteile

I have written some feed back to their customer service and developer about same issue that I have experience over time which is it tends to freeze when over use..I don't know if anyone else has experience it... other than that no issue with the software

Vorteile

I liked the screen sharing features and ease of use in terms of the simplicity Skype had to offer.
We did not have to roll out any kind of trainings within the organization and people could get used to it's UI and UX almost immediately so there were cost savings on that from Trainings perspective. Also, the Audio quality while making calls through Skype for Business is unbeaten to this day be it through MS Teams or Zoom.

Nachteile

I did not like the Chats Queue Management feature of Skype for Business as it had to do with reporting and managing and there were a lot of windows that opened up by end of the working day which made things look really messy on my screen.
Also, Skype is not good in being able to store data for more than last 2-3 days and sharing files also was a challenge especially larger files.

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Vorteile

The chat messenger feature works well for me. I also liked that you can see who l is on the called.

Nachteile

Navigation is sometimes not easy. Lots of clicking to join meeting.

Vorteile

Easy to use. Gives a great way to upload to new computers in the house. Helps keep files safe.

Nachteile

Sometimes it is persnickety with the passwords.

Vorteile

The easily generated and comprehensive call and service reports play a huge role in improving our internal processes. They equipped us with adequate metrics on the seemingly intangible factors that allowed us to adequately evaluate our agents' performance and make adjustments where necessary for increased better productivity.

Nachteile

I would love to see Anywhere365 partner with local institutions in Ghana to have our local languages integrated into the service. I know this is quite the reach, but that would reduce our operational costs significantly by eliminating the need for translators.

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Vorteile

I have personally love the Call logging and Queue management feature which helps other users to join the meetings on schedule. Screen sharing and recording does help students and teachers to connect with each other and can record the session

Nachteile

It is expensive than other competitor software yet it is providing handful of features which I think company can think off.

Vorteile

Just like any other messaging application it serves its purpose on reaching out to clients, colleagues and even outside your network. It has functionality of doing business presentation and video calls.

Nachteile

At most part, sharing presentation or screen is quite difficult, no matter the support given presentations keeps getting disconnected and delays.

Vorteile

I like the fact that you can arrange and chat with every member of the team at ease and in one place. It stores the employee information so its easy to add and delete people to the call.

Nachteile

It wasn't very user friendly, I had to do a lot of research on how to's.

Vorteile

It is very easy to use office from anywhere and any device. Don't have to worry about forgetting something while travelling, since it is accessible online from anywhere

Nachteile

It took a little bit of getting used on how to login and how it all connects. But not being very computer savvy it still pretty easy to figure out

Vorteile

Anywhere 365 works best for the communication management in our organization. It includes on the tab Phone Call authorization in-pane call control network and offers a seamless dialogue experience to our clients, stakeholders & vendors alike. We can easily integrate it with our Skype without any extra device application configuration.

Nachteile

We could not locate any downside in this application so far. However, some improvements are suggested in terms of team's client & ServiceNow logs. To ensure a smooth & sustained conversation, it would be great to have a seamlessly accessible single-click. The vendor support is lacking & not that responsive as expected.

Vorteile

I like how calls are automatically routed to the correct support contact.

Nachteile

I was not a big fan of the AI chat bots at first but I am learning that they can be helpful and reducing unnecessary chat traffic.

Vorteile

Most users are used to Skype interface and the IDE maintains the same look and feel. This provides a quick learning curve for most users. File sharing and screen sharing is extremely easy and quick, this enables collaboration. Quality of audio and video during the calls is excellent and many of my team members mention the same.

Nachteile

inability to add large number of participants to group meetings. while on group chats, file sharing can cause problems - for example, not all members are able to view the file etc. recent chats sometimes dont appear and it gets hard to search for information from those texts.

Vorteile

A365 has a modern, sleek and intuitive UI that allows support personnel to not be bogged, but instead focus on solving the business problems. Its integration with Teams, Skype and Zoom is great, inspite of these three platforms being markedly different. It is also easy to learn and ramp up on, reducing training time.

Nachteile

It is tricky to navigate in some cases, such as when multiple tabs are open. It could also do better in terms of making chatbot responses more customized

Vorteile

With Skype you just call and if they're there, they answer. If not, you can try reaching them on their phone.

Nachteile

They seem to have fixed the minor problems that used to exist

Vorteile

Screen Share is vital in my role and this is super easy to use

Nachteile

None, meets my daily requirements and ease of use

Vorteile

I love that I can send a quick instant message to a colleague with the click of a button. Can also drag and drop documents into the window. I like arranging my groups into favorites and others for quick access.

Nachteile

Occasionally when people use the phone feature and share their screen, it will freeze and the call will drop.

Vorteile

The features I like most about the program are the call recording and logging features and their convenience.

Nachteile

There are no features I don’t like with anywhere365. Great product all around.

Vorteile

It's convenient to use, and can connect from anywhere to take calls, etc.

Nachteile

I am still new at it so there's a few features I still need to use in order to determine what I liked the least.

Vorteile

It loads so fast. We can mark our favorite contacts. Easy to start a group conversation. Can easily add a participant to the conversation

Nachteile

Sometimes the time of the conversation is not correct. Once we leave a group conversation by mistake, we can't rejoin the conversation until a existing participate adds us

Vorteile

It possible to organize the tasks each member of the team needs to do, specially now after the pandemic where everyone is working from home.
I liked the clean visual and the fact Skype was already a platform everybody was used to, so we haven't faced any problem to adapt.
The editing tool to change/correct the messages we have already sent was very practical, time saving and one of the best features.

Nachteile

The multiple tabs could be sometimes confusing at first, I missed a way I could classify them (in different colors, for instance)

Vorteile

I liked how easy it is to contact coworkers and keep track of their status as well

Nachteile

There’s nothing I dislike about this software it does all I need it to

Vorteile

This simple in most cases went in well with some minor tweaks to ensure all working as required

Nachteile

None as the product was expected & was not difficult to implement with some assistance from the supporting team

Vorteile

It worked, when I really needed it to.. But, with so many other free options I ended up going with someone else with a better connection.

Nachteile

Integration with existing software was difficult, high costs, and low quality imaging. I also could never log on correctly, with all my information, it did not work well with Google email and passwords.

Vorteile

I like that Skype is easy to use. There aren’t many extra features, so the learning curve is nonexistent.

Nachteile

I used to have no issue with Skype, but when everybody went remote during Covid it became incredible unreliable - calls would drop, screens wouldn’t share, and sometimes it wouldn’t connect at all.

Vorteile

Easy to set up and operate. Multiple features that I can use and it is a standard at the organization I work for.

Nachteile

Voice quality might deteriorate at times. Latest update added one more click to the process (sharing content), so somewhat less user friendly

Vorteile

I like the Azure integration in Anywhere365. we often develop and deploy cloud based web applications. Most of the time it's not straightforward. Support from Anywhere365 comes in handy during deployment difficulties. We often get very quick support which help us avoid any major roadblocks.

Nachteile

Sometimes the call log seems a bit buggy.

Vorteile

Call Recording, Call Logging, Automatic Call Distribution, Computer Telephony Integration, Reporting/Analytics, Queue Management and Call Scripting

Nachteile

This is not a free software. It is pricey but worthy it

Vorteile

It's fantastic when it's utilized throughout the company since it allows you to rapidly locate other users; nevertheless, that's the only benefit.

Nachteile

The video call and share screen capabilities aren't fantastic; they work intermittently. Dates are utilized to break up conversation history, and recalling the date of the talk I'm searching for is difficult.

Vorteile

It is free and easy to use. We can record videos and share screens which have made my work faster. I can write my status and what I am doing and my co-worker can view my status. I can host a meeting and the meeting.

Nachteile

Some days back I got the bluff call on skype it was a name written bI and it was not shown in the chats and chats history logs. I tried to search the user but the user was not found. It was shown in phone call history but not in the skype calls.
Some time calling does not work. I have to restart my computer or quit and start skype to make calls on skype.
I tried to uninstall it, but it reappears automatically.

Vorteile

It was a good software for chat but in 21th centuryit is way old in term of technology

Nachteile

Not much ease of use. Lack lots of functionality. Slow perform for big organization

Vorteile

The overall experience using this software is decent. If basic requirements are enough to satisfy, then Skype is the right software. I really appreciate that Skype makes it easy for people connect globally and quickly.

Nachteile

More than any other software of its kind, Skype is always lagging and it drives me up a wall. It'll happen in the worst times too where everything will freeze and the only way to fix it is by ending the task via Task Manager. Doing so makes you close all your chats and then you have nothing. Losing chats is the biggest turn off about this product.

Vorteile

I previously worked in the customer care sector, and skype365 was such a great tool for our team. We already used various Microsoft tools for our daily business, so having 365 integrated into Teams and the the programs we would utilize was a great benefit.
My favourite feature was being able to see the call history at a glance. The line that was dialed in on, the department and rep the person spoke to, who & where they were transferred to along with a timeline of minutes and seconds of each action/transfer.
The transfer feature is also amazing! Very easy to use and also very intuitive, so it was great for training new employees who weren't as tech savvy.

Nachteile

This is probabaly more user error than an actual flaw with the software, but I had a difficult time navigating between the different tabs when i had multipel tabs open. I wish it was possible to colourcode the tabs to help stay organized.

Vorteile

I like many of things into Skype like ...

It has so much affordable plans than other software.
Easy to use.
Easy to maintain.

Nachteile

It offers little access to emergency services.

Vorteile

I really appreciate how simple it is t use Anywhere365 for Skype Business to conduct business presentations to clients, and to receive presentations from regarding product assortment from vendors. The video quality is very good and clear, and I enjoy the ability edit messages after then have been sent.

Nachteile

My least favourite feature about Anywhere 365 is that you can't archive messages. Another feature that could be better is the amount of time it takes to dial in to a video call, even when my wifi connection is at full bars.

Vorteile

The dashboard and reporting features are great, very easy, and intuitive to use, with a clean and responsive design.

Nachteile

At first, the multiple tabs could be confusing at times, creating a lot of human error, the chatbot is not that useful as well.

Vorteile

I have been using Anywhere365 for more than a year now. I like the call queuing up facility, which is very convenient. Further integration with other collaboration tools like MS teams and Zoom is very convenient, which makes Anywhere365 more robust and efficient.

Nachteile

The cost is a little higher compared to similar networking and collaboration tools. I did not like the interface it is much wordy over there. It can have more graphics and colour to make it look more lively.

Vorteile

No need to worry about the place when you want to have a business work . Just need internet connection and this software. Easily connect with my client , make a good advantage in document sharing because no need to think about security. Another thing is time saver . Because it helps to make call with my client when they are in overseas.

Nachteile

Have to pay for this software to access to all features. And sometimes have to wait little bit to connect with my router.

Vorteile

The most liked feature of this software the Quality of video data been transfer from one end to another is best I ever get and secondly the smoothness of using the software is incredible.

Nachteile

The Least unlike feature of this software is the dashboard which need to be improved otherwise I find everything good.

Vorteile

Screen sharing and audio are way better than other tools like MS teams. Also easy for clients to connect and join audio/ video calls

Nachteile

I have experienced some freeze forcing me to restart the tool. Also it takes some time for
You to get familiar with navigation

Vorteile

I like the ability to use the screen sharing features while I assist co-workers to whom work remotely. It allows me to train how to process a task that they have not been trained to use. Makes training more easily comprehended.

Nachteile

I don't really have any cons but would like to understand more on how to use the other features that the software has to offer.

Vorteile

There are a few really great features within anywhere, one would be the call recording. This help us with training options, the call identifier this allows us to find out more information about the caller prior to even picking up. Lastly, the reports we use the charts to find out which location is doing best at answering calls and if we have any missed calls.

Nachteile

It was a little tricky to set up. We had to do a lot of training as the older method wasn't as streamlined. Which is nothing against Anywhere 365.

Vorteile

Anywhere365 for skype business comes with features where you can have meetings with your client all around the world. Features are straightforward and it does get the work done. You can have a meeting with a normal internet connection without an issue.

Nachteile

Most of the features are not available in the free version. Furthermore, UI and UX is not up to the current day standards.

Vorteile

I have used Skype for many years with different companies. My current employer is transitioning to Microsoft Teams and retiring Skype. There are things that I like with both platforms. I do not have the IT knowledge to know why we are dumping Skype. Is the technology still relevant?

Nachteile

Other than some spotty connections years ago, I have no complaints about using the Skype platform.

Vorteile

I like very much skype for bussines. It is most comfortable soft. New messages appears immediately. Is suitable with mobile. Can upload many files.

Nachteile

I have nothing to dislike. It was realy most comfortable soft.

Vorteile

I have not seen anything significant from this implementation yet.

Nachteile

Everything is hardcoded and cannot administered in-house. Any changes that need to be made has to go through the provider. Target dates are not being met because of the lack of functionality. The chatbot responds as if it's a robot and not a personable interaction.

Vorteile

Easy to call over my laptop. Great integration with Outlook.

Nachteile

We had a lot of dropped calls and loss in connectivity.

Vorteile

The application is very easy to use and great at the price. Loved the dashboard and reporting feature.

Nachteile

The chat bot could use some extra work. The multi tasking functionality is also difficult making it tough to navigate.

Vorteile

The interface was easy to use for our team. The user design is very important for our staff who are highly analytical and all engineers so it was quite important. This has great functionality for screen sharing and business meetings from what I have used in the past.

Nachteile

In terms of connections, I think it could be better. Whether it was the amount of server usage or something, there would be glitches with sound and such and or videos freezing. Delays make things awkward and stunted but we have got through them. Also, people seem to be using more apps like ZOOM instead so there's that.

Vorteile

Skype Business helps in scheduling meetings and it also helps in checking the availability of person with whom you are scheduling a call, you can do voice or video calls and can be easily used via mobile phones as well

Nachteile

Nothing much you should have options to keep chat history as chat goes away and sometimes you miss out on important information

Vorteile

The UI is intuitive and simple to get the hang of. I like that there are call in numbers to support countries outside the US.

Nachteile

It is difficult to connect with a company who does not also use Skype for business as the meeting links take many clicks to actually join the meeting.