Mike K. Branche: Medizinische Praxis
WhiteCoat Medical Group has been using PrognoCIS EMR system for about a year now, since launching our healthcare services. We use both their web EMR, mobile EMR, and Revenue Cycle Management. WhiteCoat offers medical home visits via our patient web platform where patients can utilize to make appointment requests. WhiteCoat providers are always on the go, thus requiring a simple and easy-to-use mobile EMR that can be used to chart the home visit on the go. We’ve been using PrognoCIS’ mobile EMR, which served us very well.
The reason why we continue to use PrognoCIS is because of the numerous customizable features that we can implement to tailor the system to our medical group’s needs. For example, we can bundle CPT codes as a custom CPT code that our providers can select, but more importantly, these CPT codes can be customized to be arrange alphabetically and to show up first when our provider get to the CPT code assessment and plan section. In addition to that, we can add various assessment and plan templates that our providers can use to quickly document things on the go. PrognoCIS also helps with the creation and implementation of such templates. We use both web EMR and the mobile application EMR. We use the web EMR for electronic prescriptions and when there needs to be more detailed charting, but the mobile application EMR, which is an iPhone app is also connected with the web EMR, is mainly used by our providers to chart while on the go on their iPhone or iPad. The mobile EMR is incredibly user friendly and intuitive. They also have a patient portal system that our patients also utilize to message the provider and also for patients to access their medical records on their phone. The patient portal is both web and mobile. PrognoCIS’ tech stack is robust and covers all the necessary platforms to efficiently and effectively chart. I highly recommend it.
The only thing I wish from PrognoCIS is an updated app with e-RX feature on the iOS application EMR, but after speaking with a PrognoCIS representative, there's a new version coming out. Looking forward to seeing it!
PrognoCIS also has Revenue Cycle Management, which we use, in addition to their technology platform. The billing system is seamlessly built into both the web and mobile EMR, which serves us well. It makes billing easy. Also, their billing managers take care of all our reimbursement needs. PrognoCIS is always willing to work out a Revenue Cycle Management deal that works for us, while providing us with great rates for over 25 EMR licenses for both web and mobile. No other EMR company is like this. I highly recommend that all medical groups consider PrognoCIS, and request a demo from Julia Young, if possible. This EMR system will serve you well now and in the future.
In addition to the customizable feature, PrognoCIS’ customer service is excellent. We’ve been working with Julia Young, who is a System Implementation Manager, and she is the key personnel who helped train all 25 providers on how to use the system, and she is the go to person to troubleshoot how to customize the EMR towards our operational needs. Julia is one of the main reasons why we continue business with PrognoCIS. She’s available by email, phone, and online meetings. She always tries to squeeze a meeting in, despite her busy schedule. She knows the system inside out, and is patient to learn our medical operations, so that she can tailor and further customize the EMR to make our medical operations and logistics more efficient.
Tatia B. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 51-200 Mitarbeiter
Overall, my experience has been good.
Single sign on solution
User interface, ease of use.
Billing system ease of use
All MACRA/QPP Updates as well CPT/ICD/HCPCS codes updates are included
I cannot really think of anything at the moment.
Gilda S. Branche: Medizinische Praxis Mitarbeiteranzahl: 11-50 Mitarbeiter
Easy to Navigate, ability to move freely from EMR to Billing Feature. I love the Tabular reports which help in troubleshooting when staff has problems, also customer service is great.
Registration, Language Preference should have a drop down instead of looking it up, then having to scroll down the list or type in and then you have to check the language and click Ok. To many steps.
Veronica H. Branche: Medizinische Praxis Mitarbeiteranzahl: 2-10 Mitarbeiter
This software is very affordable. It is relatively easy to use and move around in.
The customer support process is very difficult. If there is an urgent issue, a ticket is required with an open ended time frame for resolution. Many times it may take days to be contacted. Making changes to the templates for customization is extremely complicated. Adding procedures and orders to office visits is time consuming. The process for adding additional patients to an existing guarantor is repetitive and lengthy. The billing module doesn't follow some basic accounting principles and is very complicated when insurance companies require take backs or when posting remittances.
Maryam M. Branche: Medizinische Praxis Mitarbeiteranzahl: Selbstständig
It is easy to use. Entire team including support and billing are very accessible and quick to respond to any concerns. It is easily customized and is cost-effective especially for a small medical practice.
I was worried in the beginning because the training was not done on-site, but the person who trained me was wonderful and very accessible and responsive to my needs which made it much easier than I had anticipated.
I wish I had the ability to make more minor changes on my own without having to go thru their IT support each time.