--- description: Reviews zu GetFeedback Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche GetFeedback mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: GetFeedback | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Kundenzufriedenheit Software](/directory/4627/customer-satisfaction/software) > [GetFeedback](/software/266521/getfeedback) # GetFeedback Canonical: https://www.softwareadvice.de/software/266521/getfeedback Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/266521/getfeedback?page=2) > Mit GetFeedback für Salesforce können Nutzer automatisch Kundenfeedback an kritischen Berührungspunkten in der Customer Journey sammeln. Diese Lösung bietet mehr Kontext für Umfragen und überträgt Feedback in Salesforce, um wertvolle Kennzahlen wie NPS (Net Promoter Score), CSAT (Customer Satisfaction Score) oder CES (Customer Effort Score) zu messen. > > Bewertung: **4.6/5** von 53 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 53 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Momentive - **Region**: San Mateo, USA - **Gegründet**: 2009 ## Gewerblicher Kontext - **Startpreis**: 50,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Australien, Belgien, China, Deutschland, Dänemark, Finnland, Frankreich, Irland, Japan, Kanada, Niederlande, Norwegen, Schweden, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - 360-Grad-Feedback - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Analytics - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Fragen - Anpassbare Vorlagen - Antwortraten - Antwortvalidierung - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CES-Umfragestruktur - CRM - CSAT-Umfragestruktur - Chat / Messaging ## Integrationen (14 insgesamt) - Acoustic Marketing Cloud - Adobe Analytics - Chattermill - Contentsquare - Google Analytics 360 - Jira - Medallia Digital Experience Analytics - Salesforce Platform - Salesforce Sales Cloud - Salesforce.org Nonprofit Cloud - Slack - Tealium Customer Data Hub - Zapier - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Kundenzufriedenheit Software](https://www.softwareadvice.de/directory/4627/customer-satisfaction/software) ## Ähnliche Kategorien - [Kundenzufriedenheit Software](https://www.softwareadvice.de/directory/4627/customer-satisfaction/software) - [Customer-Loyalty-Software](https://www.softwareadvice.de/directory/4383/customer-loyalty/software) - [Customer Journey Mapping-Tools](https://www.softwareadvice.de/directory/4004/journey-mapping/software) - [CEM Software (Customer Experience Management)](https://www.softwareadvice.de/directory/4574/customer-experience/software) - [Digital Experience Platforms (DXP)](https://www.softwareadvice.de/directory/4428/dxp/software) ## Alternativen 1. [SurveyMonkey](https://www.softwareadvice.de/software/157864/surveymonkey) — 4.6/5 (10455 reviews) 2. [Jotform](https://www.softwareadvice.de/software/433821/jotform) — 4.7/5 (2889 reviews) 3. [Typeform](https://www.softwareadvice.de/software/324633/typeform) — 4.7/5 (967 reviews) 4. [SurveySparrow](https://www.softwareadvice.de/software/116049/surveysparrow) — 4.4/5 (121 reviews) 5. [SurveyLegend](https://www.softwareadvice.de/software/72231/surveylegend) — 4.6/5 (965 reviews) ## Nutzerbewertungen ### "Highly customizable tool for gathering different kinds of feedback\!" — 4.0/5 > **Paweł** | *9. November 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: What I like most is that with GetFeedback it's very easy to prepare a survey that looks like it's been developed by a professional UX designer. It has a variety of different question types that can be added to the form canvas and most importantly you have a variety of templates available by default. > > **Nachteile**: Would be great to have an open connector for Microsoft Power Automate in the future. Right now it's not available. > > I'd recommend GetFeedback to every client who is interested in creating fancy surveys and forms and to analyze the results in different ways, especially when you already use Salesforce. This integration can provide many important benefits. ----- ### "GetFeedback is used for collecting customer feedback" — 5.0/5 > **Verifizierter Rezensent** | *8. Juni 2022* | Sportartikel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic. The integration process with Salesforce is straightforward, and as a result, I can display the results of my survey on any object. GetFeedback also has an excellent email template builder that allows users to create email templates with a question embedded directly into the email. GetFeedback can also obtain a list of Contacts from Salesforce to distribute surveys. The use of email templates is not the sole option available. I can create surveys that are distributed via short message service (SMS), embed them on a website or Salesforce Community, and even have them appear after a chat session, all within a couple of minutes. > > **Nachteile**: It has a slightly higher price tag than some of the other alternatives, but the enhanced features and capabilities more than justify the premium. Occasionally, the survey builder did not provide us with the exact design element or logic we required; however, I believe this is to be expected from any builder that requires you to complete the work on your own. > > In addition to hearing from our customers about the new features they enjoy or dislike on our website, we can determine the needs and questions they have. We can also contact customers who have opted to receive email responses from us. On this basis, we will be able to conduct an inquiry with those individuals who wish to contribute to the enhancement of the website's content and functionality. ----- ### "Easy-to-use but extremely expensive" — 3.0/5 > **Verifizierter Rezensent** | *27. Mai 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great\! Almost all the options are predefined options (Drag\&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great\! > > **Nachteile**: Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated\! > > Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional\! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys. ----- ### "Makes you want to turn everything into a survey\!" — 4.0/5 > **Verifizierter Rezensent** | *22. August 2018* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: You can pretty much figure out in seconds and send off surveys. Lots of themes, colors, and choice of question/response to choose from. > > **Nachteile**: Adding large enough images with sufficient clarity is problematic. > > Overall, great for individuals or businesses looking to simplifying their audience survey approach. ----- ### "Collect customer feedback with ease" — 5.0/5 > **Verifizierter Rezensent** | *13. Dezember 2018* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake. > > **Nachteile**: A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/266521/getfeedback?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/266521/getfeedback) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten