Canfigure

4,7
Gesamtbewertung
Bewertungen

4,7
Gesamtbewertung
Bewertungen
Zum Anbieter

Über Canfigure

Canfigure ist eine modulare Lösung mit CMDB (Configuration Management Database), Assetmanagement, Servicemanagement, Änderungsmanagement und mehr. Du kannst die Module auswählen, die du benötigst, und sie an dein Unternehmen anpassen. Canfigure verfügt über alle erforderlichen Tools, um die Datenbank und UI mit minimalem Bedarf an Anbieterbeteiligung anzupassen. Canfigure kann entweder in deinem Netzwerk bereitgestellt oder in der Amazon-Cloud des Anbieters für dich verwaltet werden.
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Canfigure Video
Canfigure Software - 1 - Vorschau
Canfigure Software - 2 - Vorschau
Canfigure Software - 3 - Vorschau

Canfigure Preis

Canfigure bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Canfigure ist ab 200,00 $/Jahr verfügbar.

Startpreis:
200,00 $/Jahr
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Canfigure

Canfigure Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,7
Funktionalität
4,6
Bedienkomfort
4,9
Kundenbetreuung
4,7
5 von 21 Bewertungen Alle Bewertungen anzeigen
Irfan
Irfan
  • Branche: Informationstechnologie & -dienste
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.4.2017

Easy to Implement and Use

Vorteile

Very easy and straight forward implementation. We did it without any assistance just by following installation guide.
Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects.
SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes.
Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.

Nachteile

Support team is always there to assist in case of problem or issue. Nothing negative to say about them!

Antwort von Canfigure

Hey Irfan, thank you so much for this review!
We will continue to deliver the service you are used to, and watch out for more new software features!

Beantwortet am 21.4.2017
Marthie
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 24.11.2016

Hawkins Service Desk Review

In general the experience is good.
1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket
4. Cannot exclude child-related incidents from SLAs
5. Admin manual to be more comprehensive on the how to do that what to do.
6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well.

Chris has been more than supportive and quick to respond, which I appreciate.

Vorteile

Tasking capability

Nachteile

Reporting
Reminders not configured

Antwort von Canfigure

Thanks for that honest review Marthie!

I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017.

We'll get you to update your review at that time!

Beantwortet am 27.11.2016
Alex
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 17.1.2024

Canfigure Review

We do have a great time using Canfigure. It's easy for our IT department to use, and it's very customizable, and being able to generate a report with many different Boolean combinations/criteria is extremely useful.

Vorteile

We love the ease of use in regards to create and tracking incidents/tickets.

Nachteile

There's many settings inside of Canfigure, some of which could use better documentation on their use (such as on the Wiki) or retired from the software if the options are no longer used/supported.

Antwort von Canfigure

Thanks Alex! We take your point about the documentation and the many settings. We are constantly improving this and removing legacy settings from the application to make Canfigure even easier to use!

Beantwortet am 19.1.2024
Will
  • Branche: Luft- & Raumfahrt
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.2.2018

SupaTools provides our organization with quality applications that are critical to our...

ITIL/ITSM rules management and enforcement.
External applications extension and integration.
Security policy enforcement.
MRP functionality.
Historical reporting for trend analysis.
Full Lifecycle management.
Outstanding vendor support.

Vorteile

The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line.

Nachteile

The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.

Enrico
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.3.2023

Customizable ITSM service with exceptional customer service

I really enjoy using and customizing Canfigure. It's part of my daily routine, and I'm excited to see what else I can do in the future.

Vorteile

-Customizable and flexible forms and workflows for task and incident tracking.-Asset Management is simple to use and has many features.-Excellent customer service. [sensitive content hidden] is always willing to assist and responds quickly when needed. One of the best customer service experiences I've had with any vendor/company I've worked with so far.

Nachteile

-When compared to other software, the interface may appear outdated to some users. -Some users may dislike the user experience in which if you need to go to a module or form, you must make multiple clicks to get there. But this more on user's perspective.

Antwort von Canfigure

Thanks Enrico! We get a kick out of seeing our customers have a good experience with our software. We also have ways of reducing clicks and some UI improvements coming!

Beantwortet am 9.3.2023

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