FinishLine

Hello Daniel, thank you for your feedback. It's great to hear that reporting has been so useful for you and your team. We understand that speed can be a concern, especially when working in the desktop version. This is an area that our development team is working on improving in the future. Thanks again for your insights.

Thank you for the suggestions, Casey. We're glad to hear that FinishLine Software is beneficial to your team.

We can create individual logins for each sub. It is just not standard practice for us as it takes a bit more work to set up, but it is possible.

Tom with the Support team is working on a few rushed project setups this week, but he will connect with you soon about how he can help to improve your project logins.

Thank you,
Katie for FinishLine Software

Hi Alan,

Thank you for taking the time to provide an honest review. I have sent you a direct email with a User Resources link which you may find helpful, in addition to our support team contact. Tom would be happy to help you with any specific questions about customizing reports.

We understand that the complexity of FinishLine can be frustrating, which we are working on simplifying in the future.

It's great to hear that it's easy to upload and create large field reports quickly. We hope that you'll continue to find FinishLine to be helpful for your punch list management.

Thank you,
FinishLine Software

Sam - thank you for the stellar review! We seriously appreciate how much you advocate for the use of FinishLine and we are so happy that it's working well. In addition to that, we are thrilled to hear that "FinishLine won" : )

I will be sure to share your suggestions with the development team. Highlighting content in emails, sharing favorites, and pre-programming titles/signatures in the body of the email are all great ideas.

Thanks again, Sam!
--Katie for FinishLine

Hi James - thank you for taking the time to review FinishLine. We are glad to hear that it is easy to use for your punchlist documentation. It's also great to know that the subcontractors are using the punchlist document for item tracking and completion. We appreciate your honesty about the setup difficulties. If there's anything specific about the setup to improve, please do let the FinishLIne support team know. Improving FinishLine is always a priority! Thanks again and all the best, Katie for FinishLine Software

Hi Jacob,

I checked with the support/development team and they offered these suggestions for some of your feedback. Please connect with Tom with support if you need assistance with specifics.

1) To address slowness on the browser version, you can install the FInishLine App directly on your desktop or laptop to speed up plan views loading.

2)Reporting issues: There's an updated document in user resources titled: "How to send open item reports to subs" which may be helpful. In regards to the adjustments you're making in Excel, it possible to make templates which may help with that issue.

3) Asking questions: Feel free to reach out to Tom directly for support assistance, or the chat feature on punchlist.net. There is a "Troubleshooting/FAQ" guide on the user resources webpage as well.

Thanks for taking the time to provide feedback. We hope that this will be helpful in improving your experience with FinishLine Software.

--Katie W. for FinishLine

Thank you for taking the time to provide the review, Eric. We appreciate your comments about improving the Favorites list. I have shared your feedback with the FinishLine development team. Thanks again. -Katie W. for FinishLine

Hi Dennis, thanks for your review. We're glad to hear about your positive experiences with FinishLine for managing punchlists and distributing items to subcontractors. As for the front end setup challenges, if there's anything specific the support team can help to improve this - please don't hesitate to reach out.

One feature that might be useful in speeding up adding punches if they are repetitive, is the Favorites option or Copy by Dragging. These can be found in the expandable menu on the tablet version and will bypass the multiple menus. Thanks again for your honest feedback.

Thanks for taking the time to write such a thoughtful and honest review on Capterra a few weeks ago. We're happy to hear that FinishLine has been so useful to you & your team!

I'd like to follow-up in regards to your comment in the review about the living room wall example with multiple issues. I can see how it's challenging to put 10 stars on a wall when the issues are different. At the moment we don't have a perfect fix, since each punch item would theoretically need to be distributed to different subcontractors to be addressed.

I checked with our support team, and they suggested this: if several wall issues were similar enough so that the same sub (like a painter) would be assigned most of punch items, you could add a general comment such as "fix all 4 painting imperfections on the wall".

I understand it's not a perfect fix, but that might help. Another option which might speed up adding punches is Favorites - I sent you a tutorial video via email.

Thanks again!

Thank you for your feedback and review, Suhas. We also appreciate your recommendation to the next project. It's great to hear that FinishLine has been so useful for punch lists and that you've had very positive experiences with the support team. We're happy to help.

Hi Michael, thank you for taking the time to write a review. Our support and development teams have reached out and will continue to troubleshoot the glitches you've mentioned. We're glad to hear that the reporting features have proven to be useful. It's also great to know that that new time stamped photos are helpful, especially since that's a relatively new addition to the app. Thanks again for your honest feedback and continued business.

Hello Kyle, thank you for your review. It's great to hear that FinishLine is streamlining your punch list processes. We're happy to hear the support team has been helpful too!

Getting subcontractors onboard can be challenging. If it would be helpful, there's a short "FinishLine for Subcontractors" PDF in the online user resources section. I understand not all subs have the time to review such documentation, but it's a possible solution. If there's anyway we can help improve this with additional training or perhaps assisting with strategizing a rollout plan, please get in touch - we'd be glad to assist.

Thank you again for your feedback, Kyle! We appreciate your time and assistance.

Thank you for your helpful feedback, David. We're happy to hear about your experience with the FinishLine Support Team! As for the setup costs for multiple drawings (such as MEP), we understand this can be a challenge. We want to make sure you're getting everything you need. I'll have a member of the sales team reach out and we can work on something to hopefully resolve this issue in the future. We appreciate your time and assistance, thanks again.

Hi Matthew, we appreciate you taking the time to write a review. It's great to hear that FinishLine is easy to use, especially on big projects with numerous punches.

We want to address what you mentioned about it taking extra time to fill in different fields. You may or may not already know this, but there's a feature in FinishLine that allows you to have several fields automatically filled in based on the particular type of punch. Some fields like "Action" and "Location" can be pre-populated into punch items, to save you time during inspections.

If this is something you'd like to learn more about or implement on your project setup, please do get in touch with Tom/the support team.

Thanks again for your time and assistance,
-Katie for FinsihLine Software

Hi Tim, first off, we appreciate your review. Thanks for taking the time to provide your thoughtful feedback.

It's helpful to know that the initial setup with admins and subs can be a challenge. If there's anything else we can do to improve this process in the future - please reach out to FinishLine support. If you haven't checked out the online User and Admin videos/documents yet, that might be a good resource to have.

It's great to hear that the pre-drywall checklists are useful and that FinishLine is working well for your punch lists.

Thank you again for your input.

Thank you for your awesome review, Charlie! We are so happy to hear that FinishLine is an intuitive inspection tool for your team's pre-punch items and that the different reports have been helpful. Thanks again for your continued business! Best, Katie for FinishLine

Hello Chase - thanks for your helpful feedback. We're pleased to hear that it's easy to connect with the FinishLine support team and that you are able to have updates implemented quickly.

Tom has reached out to you about your experience with items sill remaining on the plan view after checking them off. We want to make sure this issue is resolved. If you're still experiencing this, please don't hesitate to call or email Tom. Our development team was previously aware of this specific issue and had put in a fix. If you're still having problems, we'd like to resolve it ASAP.

Thanks again! --Katie W. for FinishLine

Thank you for your review and honest input, Bo. We're so glad to hear that FinishLine is making punch listing easier.

We will connect with you in a month or two, as it would be helpful to hear your thoughts on the browser version vs the application version. User feedback is so helpful to the development and programming team.

Thanks again for taking the time to write a review.

Hello Michael. Thank you for the great feedback, it's helpful to hear about your experience using FinishLine for Life Safety. I will have a support rep contact you directly and walk you through Finishline's capabilities. Finishline has extensive Fire Protection, Life Safety, and all types of Planning capabilities, which have been used by some of the top Fire protection/Engineering firms in the world.

I am confident that we have what you need, but perhaps your team may be unaware of FinishLine's additional options and features. We will work to exceed your highest expectations. Thank you again for your input.

--Katie W. for FinishLine Software

Hi John, thank you again for your review. It's great to hear that you've been so happy with FinishLine. Please get in touch with the support team at [email protected] about the customizable options you mentioned, we'd be glad to help with that and save you the extra work.

We hope that the FinishLine Pro App will continue to save you time on and off the job site. Your review is a good reminder to continue to develop an easy to use app, while keeping the more robust features in the background. Thanks again for taking the time to provide your input, John.

Hi Aaron, thanks for your feedback. It's great to hear that FinishLine has been intuitive and effective for your punch lists.

When projects are delivered we aim to provide a turnkey solution, so that your team can get to punching/inspecting from day 1, or close to that! We certainly welcome you to learn more about FinishLine if you'd like. There are several User resources (documents/video tutorials) via the "Help" button in the browser version if you'd like to check those out. Please reach out to the Support team if you have specific questions we can help with.

Thank you again for your input, we really do appreciate you taking the time to review FinishLine.

Thank you for your review and insightful feedback. We're happy to hear you've had such positive experiences with the support team and the FinishLine program.

I'm not sure if you've tried it yet, but there's a photo attachment option for reports under Layout > General Display Options > Attachments Size, where you can select to display "Large (2 wide)" OR "Extra Large (1 Wide)" so that photos and other attachments appear larger in reports.

Feel free to reach out to [email protected] and Tom would be glad to help you with this too. We'd also like to hear more about your specific ideas for the Architects / Owners video tutorials, so if you'd be willing to share that - we're all ears!

Thanks again for your honest and helpful review.

Thank you for your feedback, Karen. We're pleased to hear that you've had such positive experiences with FinishLine and customer support.

We appreciate your honest feedback about reporting and we're glad to hear the recent updates have improved this. We're currently working on updating 2 specific Reporting PDFs, which will be available online in the User Resources section. Hopefully these additional guides will be useful for reporting.

Thanks again for taking the time to provide your review. We appreciate your assistance and continued business.

Thanks for your positive review, Andy! Our team is glad to hear that FinishLine is making it easier to track open items. Thank you!

Hi Sami, thank you for your feedback. Our support and development team has been working to resolve the camera/photo issue. This problem seems to be tied to particular device types, and they are working on a fix. We apologize for the inconvenience and are working to find a solution ASAP.

In terms of the lists being time-consuming, Favorites might help to speed things up. If you find yourself entering repetitive items, the "Favorites" and/or "Copy by Dragging" option can help. I will send you a short video about FinishLine Favorites via email.

We are happy to hear that you're generally happy with the software.

Thanks again for your time and assistance.

We are happy to hear about your positive experiences, Eli. It's great to hear that it's easy to use and that reporting is useful for your team. Thank you for entrusting FinishLine Software for your punch list management.

Hi Matthew,

We appreciate your honest input. If at any point you'd like assistance or additional support on getting subs to use FinishLine correctly, please let the support team know. We would be glad to provide training or extra tutorials which can be helpful to improve user knowledge.

Thank you,
Katie W. for FinishLine Software

Hi Rita,

We appreciate your feedback. Our development and support teams have been in touch to gain more insight into the specifics of these challenges. Due to the flexible nature of reporting, some users can find aspects to be cumbersome.

We certainly welcome your suggestions to simplify aspects of the software. We are hopeful that tweaks to plan views/hotspots in your upcoming project setups along with modifications to reports like reducing the size of photo attachments will make it easier to view reports.

Thank you again for your feedback.

Hi Ryan, thanks for your feedback. We're happy to hear that FinishLine Software is easy to use and navigate. As for reporting, it may be helpful for you to use templates to save time when you're creating reports. Tom with the support team would be happy to help with that. Please let us know if we can help with anything else. Thanks, Katie for FinishLine