Tremendous

Vorteile

Ease of use and the amazing support team

Nachteile

Some features are not available to all global regions

Vorteile

We love everything about Tremendous. We tried dozens of alternative platforms, but Tremendous is the most useful, the fastest, and the most user-friendly (both on our side and the recipient's side).

Nachteile

Nothing. They are really great. We would be grateful if Tremendous could add a few more specific options for some of the countries we work with. But we understand that it's a complicated process (as we ourselves could't collaborate with some regional merchants even though we really tried our best).

Vorteile

I want to use it for tax auditing purpose.

Nachteile

**Tremendous Review**

**TL;DR**: If you don't mind having your account canceled without warning in the middle of a reward campaign, go ahead and do business with Tremendous.

As an indie developer running a survey with a $15 monetary incentive per participant, I decided to give Tremendous a try after seeing their ads on YouTube. Initially, they required extensive documentation to verify my legitimacy, which seemed fair enough. It took about 2-3 days for my account to be approved, after which I was ready to fund and send the rewards.

However, I was informed that I couldn't use a credit card to fund the account and had to set up an ACH transfer instead. This process with Chase took another 2-3 days. After funding the account, I started sending out the survey rewards. The first 7-8 transactions were approved automatically within 24 hours.

Then the trouble started. For the next five transactions, there were no automatic approvals close to 24 hours, forcing me to contact customer support. Thankfully, these were approved within an hour, maintaining my promise of delivering the gift cards within 24 hours.

This pattern repeated for the next six transactions. After waiting nearly 24 hours, I had to contact customer support again. This time, instead of receiving assistance, my account was abruptly canceled. When I inquired about the reason, I received a canned response:

"For privacy and security purposes, we're not able to share more information about our compliance policies. We take a number of items into consideration while making these decisions. I apologize for any inconvenience this may cause."

This was more than an inconvenience; it was a complete disruption of the trust I was trying to build with my survey participants and potential future customers. I had to scramble to suspend my survey and personally purchase gift cards from Amazon to fulfill my promises.

For what it’s worth, Tremendous did allow me to withdraw the remaining funds from my account. However, the overall experience was highly frustrating and damaging to my campaign.

Vorteile

Fraud prevention and customer service. They are great with their response time!

Nachteile

Nothing, really! I love pretty much everything!

Vorteile

I most like that there is no fee and that it integrates with Zapier.

Nachteile

I wish I could auto-reload without having to spend $5,000 in awards. I'm a small business and only send out $5 gift cards. It'ds going to take me awhile to get to $5,000.

Vorteile

Super simple to get started and doesn't require a PHD in computer science to get going. The integrations particularly with Zapier have been an unreal help and allowed us to get what feels like a bespoke Reward platform in place without any developers.

Nachteile

The need to 'request' API access was something that I found a little odd and did require me to submit an application before getting access to the feature. Appreciate it is a small thing but the fact I had to wait did stagnate our project ever so slightly

Vorteile

What I like most about Tremendous is its flexibility and ease of use. The platform makes it incredibly simple to offer rewards to our distributed and remote team & candidates. The interface is intuitive, and it's very easy to stay on top of expenses and invoices.

Nachteile

While Tremendous is highly efficient and serves its purpose, I think they can improve their customization option for the messages that come attached with the rewards. Overall I find it a bit confusing and chunky.

Vorteile

This is the easiest tool I've found for the management of incentives to survey respondents and qualitative research participants. I've saved a ton of time and headache with tremendous and it's my preferred platform for incentives now.

Nachteile

When you have multiple users for the same organization you can't load the money specifically to a single project as far as I'm aware.

Vorteile

I love how easy the API is to use. You can quickly create almost any integration you want and really customize the experience for your users.

Nachteile

I wish there was more control over seeing who has redeemed a gift card and what they used it for. You can see general analytics but not specific to each gift recipient.

Vorteile

Features that speed up sending rewards, e.g.:
- Email templates to send rewards for various initiatives easily.
- An option to send rewards in batches.
- Multiple available funding methods.

Nachteile

I didn't like the flow of sending the rewards, but I see that it's currently being improved.

Vorteile

It's been 4+ years now since we are using Tremendous as a crucial integrated solution linked with Salesforce Sales cloud for sending rewards in batches. We had no issues during implementation and no downtimes since day one. New feature for fraud prevention seems really promising! Campaigns are very easy to setup, though slightly more customization options would be a plus. Customer support is awesome, always willing to help! Great variety of options and very reasonable fees! Overall, we are very pleased with Tremendous as reliable solution and would recommend it to every business in need of sending rewards!

Nachteile

Nothing major, we truly love Tremendous. Offering more options outside of the US, like India for example would be awesome.

Vorteile

Tremendous is an east to use platform. I mainly use this for tracking, and monitoring the status of my clients. It has an easy to read display without having to search out data content. Reports are updated quickly and print without hassle.

Nachteile

Sometimes it is hard to get help questions answered in real time.

Vorteile

Love the ease of integration, can automate my workflows in a flash. Via Zapier you can connect Tremendous with just about anything and still have necessary controls. It is really important to us to have international capabilities and having that option included within a campaign instead of having to send them separately was a game changer. Adding our branding to campaigns was incredibly easy. So nice to have options to carry out actions in bulk by CSV as well. I haven't had to use customer support as I've always been able to find answers in the help guides.

Nachteile

Haven't had any complaints yet. While I'd love to pay with credit card to get points, it makes more sense to use invoicing and bank transfers to avoid the credit card processing fees via Tremendous.

Vorteile

Tremendous has been an invaluable tool for us at Snapology. It's a no-cost service that allows us to send gift cards to employees and customers effortlessly. The platform offers a wide variety of gift cards, and we can let recipients choose the ones they prefer, which adds a personal touch. You can send the gift cards via email or text, customize the amount, and the process is incredibly easy to use. Best of all, there are no additional costs beyond the price of the gift card itself.
PROS:
Wide variety of gift cards to choose from.
Recipients can select their preferred gift cards.
Easy to send via email or text.
Simple and user-friendly interface.
Customizable messages with templates for different needs.
No additional costs beyond the price of the gift card.

Nachteile

Honestly, I can't think of any cons. The service has been wonderful for us.

Vorteile

One of my favorite things about Tremendous is that it was extremely simple and intuitive to start with, despite its strong feature set. The ability to use your own companies branding in the outreach emails that participants see is a significant bonus, and letting research participants choose their reward saves a lot of headache and complaint. Overall, the experience from the participant's end is greatly improved over simply sending Amazon gift cards - much more professional, easy to use, and leaves a paper trail with analytics features. Additionally, international research participants had been complicated before using Tremendous, since there are a variety of regulations regarding international gift card distribution. Letting Tremendous handle that instead is a huge time saver.

Nachteile

I do wish there was a way to set an "expiration date" with distributed incentives, allowing to recoup some wasted costs. I would also really enjoy some reporting features about who has and has not opened the emails with rewards, allowing me to send reminder emails and reach out to people who may have had emails go to spam. Integrating some more robust delivery tracking features would certainly be a plus.

Vorteile

I love Tremendous. I use it daily and will use it at future jobs too. It's so easy to use. I send gift cards to our customers daily. We send gift cards if users complete surveys, or leave us a review, or if they provide helpful feedback. Sending a quick $10 gift card is easy as pie with Tremendous. It takes 30 seconds. We set up different campaigns for many countries. We have users all over the world, and they support so many countries. If they don't support a country (rare) we can still send a charity gift card.

Nachteile

There isn't anything I dislike. I love Tremendous. It's a simple, straightforward app and isn't cluttered with unnecessary features.

Vorteile

The platform is incredibly intuitive and user-friendly. It's a breeze to create templates, and all activity is saved in the history. Not to mention, the platform is reliable and sends to almost anywhere in the world, which is a huge asset for our work as we send gift cards to clients and employees worldwide.

Nachteile

There's nothing specific that bothers me about the platform. But one thing that could be improved is saving previously used email addresses. Overall though, the platform is great!

Vorteile

My best feature is the anti fraud feature which provides ample security, tremendous gives the me sufficient control on distribution of rewards.

Nachteile

There hasn't been any bottlenecks for me while using tremendous.

Vorteile

What I like the most about Tremendous are the different types of rewards and giftcards you can choose on the site.

Nachteile

What I like the least about Tremendous is sometimes popular cards are no longer available from big names and brands

Vorteile

The Tremendous platform is legit intuitive, with no need for tutorials or support pages. I found their customer service to be prompt, friendly, and knowledgeable.

I appreciate the branding customization, allowing our entity to stand out without any additional costs. Also, no setup fees, monthly charges, or surcharges is a major plus. Having the ability to adjust rewards according to the recipient's country and the option for recipients to donate their reward to a charity are sublime features. I’ll be using them for the foreseeable future.

Nachteile

Tremendous is nearly perfect with its free platform, clean website, and customizable branding. A minor issue (last time I issued rewards) is the lack of clarity between 'delivered' and 'redeemed' rewards, as it's unclear if the recipient has used their reward. I wish this element of the platform were more evident.

Vorteile

Tremendous is a wonderful software to boost company morale and recognition. I like how there are so many different reward options. My employees have enjoyed the perk so far. I also create fun games and competitions amongst my employees and use the cards from Tremendous as a prize.

Nachteile

So far the software has been awesome. It is user friendly and provides a quick turnaround. Nothing negative to say so far.

Vorteile

What I like most about tremendous is the ease of access to rewards payments in a timely manner

Nachteile

But I like least about tremendous is there's not really anything I don't like about them I think it's a great company

Vorteile

Tremendous has been a great aid in boosting employee engagment within my company. The company's customer service is always top tier and there whenever I had a question or needed help getting set up. My favorite feature is being able to send bulk reward cards at one time.

Nachteile

The set up process may take a few days to confirm the business and bank account information, but that is understandable.

Vorteile

Tremendous is easy to use and has many options to choose from.

Nachteile

I have not experienced any cons from using Tremendous.

Vorteile

I've brought Tremendous into multiple organizations now, and I cannot express enough how easy and beneficial it is.

Nachteile

It would be nice if there were more local gift card options, but that is more of a nice to have than something I do not like.

Vorteile

I have been using Tremendous for our users. Now sending rewards is a breeze. At the tap of a button. We have integrated their API and it works seamlessly.

Nachteile

There is nothing to dislike. Its a business software and solves a straight forward purpose of sending a reward/rewards to multiple users all at once.

Vorteile

Fast-acting support team, a fairly easy and straightforward compensation platform for our needs, covers the needs of our database

Nachteile

You need to go through support to change a sent amount if a payment option has already been sent, or if a reward was sent to the wrong email

Vorteile

Tremendous is very easy to use. It's straightforward and fast and doesn't require anything unnecessary. It's also easy to teach.

Nachteile

They are a bit weaker for some countries than they seem on the surface and that occasionally creates a frustrating experience for my participants. But overall, they do pretty well.

Vorteile

Easy tool to use with no laborious set up requirement. No annual platform fees or the likes. Very easy to set up gifting campaigns and to get out the gift cards to customers and employees. Really simplified the process for us and a lot more affordable.

Nachteile

We are not able to see when a person has redeemed their gift card. I understand why Tremendous does this, but it makes it harder for us as we would like these insights to understand whether our customer for example even saw the email with the Gift Card.

Vorteile

The customization of templates and fields for tracking. International gift cards is also an important factor. I send thousands of rewards a year and Tremendous is a great asset to save me time and organize all payments easily.

Nachteile

The only thing I wish was to be able to have more international gift card options, but I know that list is expanding all the time. I also would appreciate being able to pay in Venmo and PayPal without the fee, but I know this is relatively standard across platforms.

Vorteile

- It allows us to automate rewards distrubtion through their API and saves us multiple hours a day.

- Gives our users/customers a much wider selection of rewards

- Very positive feedback from our users ever since adding Tremendous since it was able to help us reduce the processing time of their rewards and give them many more rewards to choose from.

Nachteile

Only downside I would say is that it's not possible to Wire funds from EU directly without the use of a third party payment system like Wise, other than that there is really nothing bad.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Tremendous

Vorteile

Customer support for sure, and the ease of use.
I also love the options for each country and the variety it has.

Nachteile

There is really nothing I don't like, it would be good if there were more options for some countries (e.g. some African countries) but we know this isn't entirely up to Tremendous.

Vorteile

There is so much I like about Tremendous! It was easy to setup and is easy to maintain and use. We pay almost nothing to use it and, if we chose to pay another way, we could avoid fees altogether. We were able to create a template with customizations which is saved and can be quickly and easily selected for reuse in the future. Our employees LOVE receiving the Tremendous credit as it can be used for almost any retailer or can be donated to charity. This also takes the work off of us as we don't need to stress or run around town getting a reward our employees will like. It's an all around great product and I would recommend it to anyone looking for a low-cost reward program!

Nachteile

There is almost nothing I dislike about Tremendous. If I had to come up with something, it would be the 3% Credit Card transaction fee. This is the only fee we pay for using Tremendous and it could be avoided if we chose to purchase via Purchase Order.

Vorteile

Tremendous makes issuing rewards to consumers a breeze! Being able to fully control all aspects of payments; choosing the available rewards by program, customizing the fulfillment emails and sending payments to consumers makes my life so easy. The introduction of fraud flagging has also helped us to be able to confirm that consumers aren't receiving more rewards than they are entitled and saving clients from overspend.

Nachteile

The only con that I've encountered is finding a solution that our finance team approves of to receive funds back for fraud blocked transactions.

Vorteile

Our lab has recently adopted Tremendous to pay our research participants. It makes the process seamless and transparent, and speeds up both our in-lab sessions and post-session reporting dramatically. The fact that it does not require account set-up for recipients and that the only data we hold on them is their email addresses also made this an easy sell from a data protection standpoint.

Nachteile

It would be nice if the account structure were more flexible. Ideally, for our organization, Finance would hold a "parent" account, and all of the spending across campaigns, teams, etc. would be centralized there. This is by no means a deal-breaker and may be specific to our use case.

Vorteile

The integration and easy top up of our balance ensures that we don't waste time in sending the rewards to our participants.

Nachteile

There have been times when a card for a country is not in stock and that throws the entire reward mechanism into a break.

Vorteile

I love how fast you are when a problem arises and that everything can be checked, what was done at every moment.

Nachteile

There may be certain problems when it comes to some third-world countries.

Vorteile

I love how easy it is to send $100 referrals to our dealer partners. There’s a history that shows every referral sent and we got to chose what fields to use so it’s easy to keep track of who we sent money to & what customer we paid the dealer for - it’s important for tax purposes and Tremendous let’s us do it with ease.

Nachteile

I wish tremendous had a client support phone number. They are working on a way to integrate with salesforce but haven’t been alerted about it yet…

Vorteile

I like that the reward can be sent immediately and there are a lot of redemption options. It can also be integrated into our internal system.

Nachteile

For some countries the redemption options are limited.

Vorteile

The way we manage our event rebates is critical to get our clients their money back without affecting our credit score as an overall business. Tremendous is great for this

Nachteile

Ease of redemption and alternatives for clients is basic and sometimes they can't even use the funds once redeemed in online businesses depending on their location. It would be great to have the option to convert the funds into other gift cards without having to resort to customer care.

Vorteile

I use Tremendous to incentive users to use an app. I was so happy to find Tremendous because of all of the stores the user can redeem the gift card at. It was truly the perfect solution for me!

Nachteile

I wish I could copy and paste a google sheets spreadsheet for bulk uploading recipients.
I also wish the custom landing pages & emails were easier to work with. They are bulky, difficult to design, and a bit slow when I click into them, causing me frustration. That's why I rated Tremendous a 4/5.

Vorteile

The ease of setting up an email campaign, customization of campaigns, and sending the vouchers to our customers/ respondents is the stand-out feature. Additionally, various voucher options are available, and the tracking feature of the incentives sent to various respondents is a huge benefit. We haven't started using the API function but from the reviews read we feel that this will make the incentive process much smoother. You also find almost all countries and voucher options on tremendous. Much more than the ones other competitors provide.

Nachteile

There is nothing that we don't like about Tremendous. The one thing that we want is if the vouchers are not getting utilized then after expiry how may vouchers has expired we want to know that number. Also, there is no feature of sending multiple vouchers in one batch file to multiple respondents from various countries using different templates, so one please add this feature.

Vorteile

Easy to use, Responsive customer service, Transparent about entire process, easy to scale up/down

Nachteile

We feel as if the analytics could be built out more.

Vorteile

Tremendous Virtual Card received instantaneously. Delivery at the speed of light!

Nachteile

Tremendous Virtual Card can not be used anywhere in South Africa

Vorteile

When it comes to customer incentives, Tremendous offers a highly flexible and customizable solution that goes above and beyond. With Tremendous, my business has the ability to not only create and implement incentive programs tailored to our target audience but also to explore a wide range of possibilities to drive customer engagement and satisfaction to new heights. In addition to its exceptional customization options, Tremendous provides us with valuable analytics tools that empower us to gain actionable insights and make informed data-driven decisions. These insights help us continuously optimize and refine our customer incentive strategies, ensuring that we stay ahead of the competition and deliver outstanding results.

Nachteile

It would be helpful to have more customizable email template features, but otherwise, it does a great job.

Vorteile

Very intuitive and easy-to-manage platform. Clear data breakdown. And customer support has always been top-notch - they reply instantly and always provide help.

Nachteile

A bit more options for international countries

Vorteile

It's really easy to integrate it with programmed surveys. It makes the respondent incentive/honorarium fulfillment very easy.

Nachteile

It can sometimes be time consuming to filter through all the different fields to get to your particular campaign.

Vorteile

Tremendous is a great platform for sending bulk gift cards. It has various applications, including marketing rewards, employee bonuses, and more. Personally, I use Tremendous to send payments to participants in my academic research studies. Before using Tremendous, I had to individually send gift cards to participants. This was a tedious process because I had to make sure that I was sending the desired gift card, with the appropriate amount, to the right email. Tremendous has revolutionized and completely simplified this process for me. Now, I simply collect participants' email addresses and copy these emails to Tremendous' rewards template. I then fill in the column for the reward amount. I then upload the template to my account and send out the reward. Simple as that. Tremendous allows you to select just one gift card or as many as you want (they literally have hundreds of gift card options). After you place an order, Tremendous will send individualized emails with a link to gift card recipients. Using the link, the recipient will be able to choose their desired gift card from the options you selected. In addition to the ease of sending bulk gift cards, Tremendous also makes it easy to track which participants have received their email and to resend an email in the case that the participant cannot find the reward email. In all, I highly recommend Tremendous!

Nachteile

Sometimes it can be difficult for participants to find their reward email. For example, Gmail usually filters reward emails to the "Updates" tab.

Vorteile

Very easy to use, Set up custom templates to re-use and a variety of options for our workers!

Nachteile

You are unable to see when they actually redeem the card. Once its been sent/delivered, you are unable to see what they actually selected and if they have redeemed.

Vorteile

I mostly liked how easy it was to become acquainted with and use Tremendous for redeeming rewarded incentives. There has never been a faster, more efficient way to choose and activate my earned rewards. Tremendous also offers the most reward choices and options to fit your needs.

Nachteile

I would have to say that I would have liked to figure out a way to view all redeemed cards and their current balances from a dashboard section on the platform. I was not able to do this which would have been very convenient.