Wufoo

Vorteile

How many times have you come across a software product where the only method of support is via email and groaned. Or in another instance reached out to a support team of a product only to get the feeling from the support person that they either were not taking you seriously or were defensive about thier product.

We have been using Wufoo forms for the last seven years and in all of that time we have never had any techinical issue with any of the forms or excellent intergrations that they offer. That is to say at least we didn't until just recently. I won't bore you with the technical details of the issue other then to say some of our cleints could not access the forms.

To make matters worse I we discovered the issue late on a Thursday before a four day holiday weekend. I knew from past support tickets that thier support desk was limited during holidays and on weekends. So I pushed the ticket thru not expecting anything until Monday, And also by chance late in the evening I shot them a message on Facebook Messenger.

Much to my amazement I got an almost imeditate response. Not only did they take my issue seriously but they listened to what I had told them and advised that this advice helped to narrow down the underlying problem that had just cropped up in thier system. Not only did the fix the issue in a timely manner but they followed up several times of the next few days to ensure it stayed fixed. One could not hope for a better partner!!!

Nachteile

I do not have a lot of cons about the product but could use more sort features when you have a lot of forms.

Vorteile

I've been using Wufoo for so long that I have hundreds of forms under my account. I love Wufoo because they make it super easy to create simple and smart/complex forms. The ease of use is perhaps my favorite thing about Wufoo. Also, their customer service is TOP NOTCH. I get responses within a couple of hours most of the time if I ever need anything. This makes a world of difference when you have clients waiting on a reply. I really appreciate that about Wufoo!

Nachteile

What I like least is the hideous default form look. They haven't changed the default look for years and it looks VERY dated. You have to always style the forms if you don't want to have a form that looks like it was from 15 years ago. Once you style, it's awesome and beautiful, but it's too bad that Wufoo doesn't take interface and design very seriously. Wufoo brand and site also looks like it targets children.

Also, Wufoo isn't cheap, but it's about comparable to other solutions so I guess I shouldn't complain.

Vorteile

Wufoo gives you access to everything under the hood: stylesheets, webhooks, site integrations... but it doesn't make them as idiot proof as other (more expensive) solutions. Basically, if you have the technical knowhow to not need a fancy onboarding / support experience with cool CX shinies... then you get to reap the benefits of a lower price tag because they didn't spend money building that stuff. If not, it will probably feel like a slightly overpriced (though still relatively cheap) bare-bones form builder.

Nachteile

As stated above, they really don't spend (I'm sure the builders would say "waste") money on UX. It looks like web software from the first generation of web software... but it does a lot for the cost. I think they found their niche and stuck to it.

Vorteile

I love the UI. Wufoo has the most intuitive UI and is just easy to use.

Nachteile

The restriction of 3 forms on the free plan is the only detraction from this product.You also need to be mindful to manually setup form completion notifications.

Vorteile

Every website has at least one contact form and most WordPress themes include them. Not a big deal. I wanted a contact form that would sync with my CRM (Nimble) and my email marketing platform (MailChimp) and Wufoo fills that need. Every time someone fills out a form, that person is created and tagged in my CRM as well as in MailChimp. Nice!

Nachteile

It's not the easiest to use but it is also not the most difficult. The interface is a wee bit tired. My biggest challenge has been, and I am not saying that it can't be done with Wufoo, is that I can't easily figure out the way to limit the WIDTH of a form.

In other words, wherever I place the form, it expands to the full width of that page, post, or sidebar. Same form, different widths. I'd like to put in on my home pages but, I don't want it to fill the width of the page.

Like I said, it can probably be done but, it is not that critical for me and I have enough to figure out:)

Vorteile

- Easy to use form editor
- Good options for conditional display of fields
- various payment processors including PayPal, Stripe and Square
- Interfaces with other products via API
- default theme is mobile friendly
- easily embeds in WordPress or looks great a standalone form
- Responsive support department

Nachteile

- No digital signatures native to the product (can interface with other paid products)
- Limited number of long answer fields per form (so it can't be used for a longer survey)

Vorteile

very simple to create forms from scratch and then simple to copy the html code and post it directly onto your site

Nachteile

i wish there were a little more flexibility to change the layout of your forms. its possible i just havent figure out how to change them, but as far as I've seen your layout is restricted to vertical (as in each different field must go beneath the one above it)

Vorteile

The forms really are easy to make. The functionality is great, and you can totally create and embed them on your website very quickly. I used these on my website and they had exactly what I needed. I could customize the styles to fit my website, set up different types of alerts, and make them alert me in a variety of ways. It really had everything I need.

Nachteile

It's so expensive. In this day an age software really needs to compete on value. Everybody want's free free free. I totally get that they need to charge customers, but I just do not see the value in it when looking at their pricing. I only use them a few times here and there, and it does not seem worth it to pay so much per month. Instead, I decided to take a little bit of a hit on functionality and I opted for a free alternative that in the end worked pretty great. Setup was a bit difficult with my alternative, but once it was setup then the results were the same. I just couldn't get myself to fork out that kind of money on a recurring basis for somethig that is not used all that much.

Vorteile

The biggest benefit for our use is that it allows a copy of the submission to be sent to the person who submitted it. This is not possible in SurveyMonkey, and is the main reason that we use Wufoo at all.

The other major benefit is that there is an ability for files to be uploaded when submitting a form. This is very helpful if there is a need to collect a signed document or something else that the submitter needs to supply when completing an application or something similar.

Otherwise, the tool itself is fairly straightforward.

Nachteile

The layout is really simplified and doesn't look at attractive as when using SurveyMonkey.

Types of questions are very limited.

There is no mobile app.

There are limitations to setting up dashboards to view results publicly.

Vorteile

- Makes it easy to run promotions & collect data through our Website and Social Media channels.
- Integration to Google Sheets is awesome, results are published instantaneously.
- Forms are easy to create.
- Website is intuitive and easy to use.

Nachteile

- When integrating into our site it takes some work in CSS to make forms look consistent with the rest of our site.

Vorteile

Wufoo is great for quick deployment and for end users with limited technology experience

Nachteile

It is missing some critical survey components, but for form use, it is great.

Vorteile

The best thing and main reason I use Wufoo is to have form data collecting ability embedded directly on my web pages so the experience is seamless to users. Without having to code everything yourself, you can have forms with multiple kinds of customized reporting available very easily and instead of making users link to an obviously third party webpage, you can let them stay on the same page so it cuts down on steps and enforces your own brand. Forms are very easy and intuitive to build and use.

Nachteile

While this software is great for making simple forms look great within existing web pages, it does not have the power needed for more complex forms with a lot of logic and options involved. Because of this, Wufoo cannot be the only solution to our web form needs and we still need other products to accomplish the more complicated tasks.

Vorteile

We have used this for several years now and we still consider this as one of the best survey tools on the market. Every now and then we start looking into all the new and coming survey companies that pop up but this one still wins.

Nachteile

wish they would make it easier to integrate into a SIS. Some of their API information is very complicated.

Vorteile

Wufoo has helped streamline our training request process. We now have our employees submit electronic forms for training requests created in Wufoo instead of paper copies. Using Wufoo to create our forms was quick and easy and now they are submitted online instead of scanned and sent through the mail or email.

Nachteile

Wufoo was easy to use and took very little time to set up the form. There are no cons to this software.

Vorteile

This gives us an easy way to have online registration forms for our clients to fill out and submit to us electronically. We are able to save them as PDFs directly to their charts.

Nachteile

Unable to disable a form yet save it in case you want to use it later. The package we have gives us 10 forms so to try a new version we have to delete the old version and hope the new version is what we want since we have 10 forms being used.

Vorteile

Hosting online forms is simple. Was easily customisable and easy to use for a inexperienced novice like myself. Was able to master 80% of how it works/usage within a day with the ease of cut and paste functionality

Nachteile

Although it offered easy cut and paste functionality, trying to format fields was very limited and cumbersome/difficult. Also problems encountered couldn't be easily resolved even though we had a fully complementary IT team in house.

Vorteile

I like that Wufoo is easy to complete and easy to embed into a website. My organization currently uses Wufoo so that our volunteers can complete applications that automatically get pooled to the website. I also like that I can see when the applications are completed and the analytics that are available after the applications are completed.

Nachteile

I don't like that it's not as easy to close forms after you received the amount you need. I tried a couple times to close the form and realized a few people were still able to apply. I wish I could change the formatting too instead of just the boxes.

Vorteile

I like the ability to customize forms using they layering of selections within the forms

Nachteile

there are limitations on how big you can make the form

Vorteile

I love we can set forms up to be used by computers, tablets, and phones. This has saved me from making simple sign up sheets all the way to full registration for events and retreats. I love its flexibility, and templates. it's drop and drag design is intuitive and very user-friendly. The reports are also great and easy to customize. You can sort data and export. we love it. I also appreciate the ability to pay by month, so if you have a large event where the free version won't be sufficient you can pay for a month or two and then go back to the free version, while saving all of your data.

Nachteile

the limitation of how many fields you can use on the form I guess.

Vorteile

1) Good anti-spam protection
2) Easy interface for building forms
3) Great logs of form submissions

Nachteile

1) The default form styles are pretty unattractive
2) Interface struggles to handle large numbers of forms (200+)
3) Custom CSS has to be hosted with a third party
4) Uses an iFrame to beam in forms, not compatible with form tracking software like that provided by Call Rail

Vorteile

Great solution for building robust, reliable forms. We used this at my previous agency and found it to be great when working across multiple brands and clients.

Nachteile

No great options for agencies who have multiple clients and wish to manage forms on their behalf. We found it best to register an account for each client instead.

Vorteile

It is highly customizable, and pretty easy to use. I was able to get the basics down fairly quickly, then I was able to dive in to the more advanced features. It has made collecting data much easier.

Nachteile

The mobile site is a little funky. I usually just switch the the desktop view.

Vorteile

Wufoo has been a reliable form builder tool for us. It works well and is useful for capturing basic responses.

Nachteile

I feel the Wufoo software has gone unchanged for several years. There aren't really any new features, especially when it comes to the app's design/interface.

Vorteile

It did what I wanted as a survey and I created it from scratch. It looked great.

Nachteile

It did not work well on some mobile devices and Edge browser. It killed my campaign on behalf of a client who is a little pissed at me. People could not submit their response or they got an error message. All other tests went fine.

Vorteile

Wufoo is a very versatile tool. There are hundreds of different forms that we have needed for our university and Wufoo has been able to handle them all. I love the field options and that logic is able to be applied when needed. There are also a handful of other features that we haven't touched yet that I am excited to try.

Nachteile

The biggest problem that we have had with Wufoo is the notifications. There are several instances where we have needed to send a notification to multiple users (some being variable) and we have not yet been successful.

Vorteile

I love how easy it is to setup a form and have it ready to use with so little effort.

Nachteile

The interface is a bit dated, but I wouldn't hold it against them. The features make up for it.

Vorteile

Some of my favorite things are the friendly and playful nature of the admin-portal help text; the ability to brand and customize with images and colors; the ability to customize automations, subject lines, confirmations, etc.; the conditional form fields for complex and detailed data, the ease-of-use. It's one of my favorite tools to recommend.

Nachteile

Nothing; the platform is excellent. The only reason we have ever chosen not to use it, was because we needed more robust features for a specific purpose.

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Vorteile

Robust very easy to set up - this is the best form builder IMHO. The platform has improved over time and integrates with email and payment apps.

Nachteile

a lot going on i only focus on the basics just want good clean data - very easy to use - i am a fan.

Vorteile

I like that I can select my own payment processor. Payments through Stripe are easy to setup. Detailed explanation for editing field styles make the forms look professional.

Nachteile

An extra screen is required for payment, so some users drop off after the initial form submission.

Vorteile

Nothing about this service is good. It's confusing, and nobody gives you any support.

Nachteile

Customer service is a complete joke. They create updates and don't let their clients know. They only provide email support and 8 people reply back with irrelevant answers. Not personalized at all. We have lost over 10k in revenue due to their updates with no notice. You cannot call the support team, and they do not help at all with issues and they gaslight you. I pay for the advanced subscription, and there is no support.

Vorteile

Easy to set up and permission sets are fully customisable.

Nachteile

Basic widget options compared to competitors.

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Vorteile

Easy to use, forms are good quality and can be used for anything to collect information from a client. It also allows me to collect the information that would otherwise take a lot of time with an in person consultation, leaving time to discuss other matters. For online clients it's essential.

Nachteile

It's basic, however, that suits me. There is a free version which is quite limited. If you need more it can become expensive,

Vorteile

Nice tool, I like that you don't need to be techie to set up the surveys or forms, drag and drop features are easy to understand/

Nachteile

Few things like lack of customisation and flexibility in terms of design. It is easy to use tool but to make the branding completly match with your brand is limited

Vorteile

Wufoo has the ability to redirect people to another website url after they submit the form. I Use Google forms for day to day form building as it is a part of Google workspace. Google forms however does not have any ability to redirect people. Started using Wufoo in 2016 and its been reliable for me.

Nachteile

Not much bad to say about it. One thign to consider if your after a form builder is that a lot of 'all in one' marketing software solutions have form builders built in these days eg High Level, Kartra etc sometimes it can be easier to use a form builder which is already part of your workflow rather than using a seperate website like Wufoo.

Vorteile

I loved the ease of building online forms.

Nachteile

It didn't quite hit the mark as compared to products like Jotform.

Vorteile

Wufoo is simple to use, even for individuals with limited technological expertise, because to its functionality and design.
Forms can be professionally designed with custom branding.
The creation of user-friendly forms can benefit from branching.

Nachteile

In comparison to other platforms, customer assistance isn't very good.
Wufoo's lack of an offline option has drawn criticism from users, who claim that this restricts access in places with poor internet.

Vorteile

we like the customization making it shorter or longer if needed

Nachteile

i don't have anything negative to say about wufoo

Vorteile

I love that Wufoo can be integrated with other software which can provide more information. It is also integrated with the best. The access and permission are amazing. You have access to your forms and all your reports which can be managed using your account. The Multi-Channel Distribution is great for all businesses. It can identify your contact using your app and can also track other information.

Nachteile

I love the software it's amazing. 100% recommend

Vorteile

If you are looking for a simple platform use Wufoo. Its easy and user friendly.

Nachteile

I would like to have a few more design concepts added. Overall, it's not bad.

Vorteile

I find Wufoo to be an excellent choice for generating online forms and surveys due to its user-friendly drag and drop interface and customizable templates. Not only that, but it also integrates well with other services like Salesforce and MailChimp, making it easy to transfer collected data to other applications.

Nachteile

I really don't have any dislikes; I just wish it was easier to create themes, but it's not that significant.

Vorteile

Ce logiciel est bon pour les enquêtes car il fourni de bon formulaire

Nachteile

Je ne lui trouve aucun inconvénient. Je l'apprécie

Vorteile

Nothing, Google forms offers these services for free.

Nachteile

Auto billing, and continuing to do so after numerous attempts to cancel the service

Vorteile

The nicest thing about Wufoo is how simple the user interface is. On multiple occasions, I've been tasked with introducing staff members to the platform. Usually, I only give them a simple assignment and have them build something in Wufoo with limited or no instruction. The fact that all of those staff members were able to successfully create forms and utilize multiple functions tells me that the interface is straight-forward, understandable, and very, VERY user-friendly.

Nachteile

This is not a problem that most users will experience. That said, I created a form that utilized 'branching & logic,' some deeper features that many people might not ever use, depending on their needs. Ultimately, I was creating a form that had all of the US states, and depending on which state was selected, it would display certain information or fields. It was unfortunate to discover that Wufoo maxes out at 50 lines in the 'branching & logic,' meaning I had to break up the form into multiple forms to be able to fit everything. It wasn't ideal, but I fully recognize it is an inconvenience that most users will not experience.

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Vorteile

This form builder integrates nicely into websites, or can be used as a standalone page linked from somewhere else. The pre-made fields accommodate all of general items users may want to put on a form page and offer various options in each pre-made field. I appreciate that you can add payment integration. If you are trying to build a more complex form, the field, page, and form rules work well - however you need to see that you access those from the main form page, not on the form itself. It takes some getting used to, but these options allow customization for taking the form user in different ways depending on their answers. You can also easily export your answers to Excel or other options to review.

Nachteile

Within the text boxes you can create, it is somewhat more difficult to add links or customize email responses with the users name, etc. than with other websites I use. You need to use templating tags with an API Key, which I hadn't heard of before using this website. I did figure it out, but in other websites I've used, you just select the field name. Adding links to text also isn't as simple as selecting the text and clicking an add hyperlink button. I figured out how to do it, then I just copy and paste the coding to create a new link. I'm not sure where the instructions are to tell you how to create a link.

Vorteile

I really like Wufoo as opposed to some of the other survey options because it is super easy drag and drop type set up, very intuitive, I can add in a direction video, and it looks really good! Best of all, it sends me an email with all the info so I dont have log back in to find it.

Nachteile

The cost is a little high considering there are some free options out there but I think some of the extra features are worth it.

Vorteile

- While it may seems complex, it is actually quite easy to understand
- Easy administration
- GREAT support
- Good logging system when it comes to forms being submitted.

Nachteile

- Can be a bit of hassle to integrate certain Wufoo functionality into your company's custom systems
- Mobile site could be better
- Some functions can be difficult to locate

Honestly besides the above, I cant think of any more cons

Vorteile

I really like the email confirmations and the downloadable excel files of form entries. It is very easy to drag and drop to create a simple form and super easy to integrate into your website.

Nachteile

I would love to be able to have a drag and drop feature for images. I'm not very versed in html so it is difficult for me to figure out how to utilize the feature. Would like to utilize it to display products for raffle entries.

Vorteile

The process is user friendly. Very easy to understand and creating forms are just plain fun to make!

Nachteile

Archiving - I can't comment too much about this as I haven't really looked into it yet but need a simple way to archive older forms that are not being used but also want to keep them vs deleting them

Vorteile

Wufoo is the most user-friendly and most fun of all survey-building software I've used. It has good analytics, makes it easy to share your survey & export your data, and makes it easy to build a survey how you want it--including providing commonly used questions like "email" and "address," which always saved me a bit more time. Wufoo ranks highest in my book in terms of fun because it makes the participant experience quirky and colorful--it's good for information gathering, simple forms, and registrations (especially since you can integrate payment so easily!). It may not be my go-to for the most complex of surveys, but for a quick form or event registration it is my program of choice.

Nachteile

Wufoo as a website often has some difficulties--the website can be down, I've had trouble accessing because without clearing my history, etc. When I've relied on Wufoo for work, this has undoubtedly caused me frustration and costed me time, but nonetheless I am still a fan.

Vorteile

Very convenient tool for making all different types of forms. It's relatively easy to use, and we've made forms for employee of the month, to terms of agreements, and so on using it.

Nachteile

Some features can be a little difficult to use, but once you get the hang of it its not too bad. Wish they had more design features to give the forms more ways to look better.