Talech POS is a cloud-based retail, restaurant & bar and professional services solution that offers point-of-sale (POS), inventory and customer management, appointment scheduling and deep, real-time analytics. The solution stores data in the cloud meaning it can be accessed securely from multiple devices wherever you are in the world. The solution can also be deployed on-premise.
The iPad point of sale has distinct versions for the retail, restaurant and professional services categories. For restaurants, key features include easy table management and taking customer orders, process payment from on the floor; the solution supports multiple payment types including split bills and gift cards. Discounts can be applied to an entire order or a single item; the solution will automatically display a detailed breakdown of discounts applied.
For retail, sophisticated inventory management features include a bulk upload and edit option along with low inventory alerts.
When it comes to service businesses such as beauty salons, hair salons and nail salons appointment scheduling is the priority and Talech offers a customer facing booking website, timed services, staff profiles to showcase services offered as well as detailed staff and cancelation reports.
Reporting comes built into the system, including transaction trends, employee performance and hours, and customer demographics. Information offered about this data include customer visit history and patterns as well as actionable inventory recommendations. An easy to use email marketing campaign function is also available to strengthen customer loyalty.
Talech POS offers free, 24/7 support via phone, email and through an online knowledge base.
Cindy H. Branche: Einzelhandel Mitarbeiteranzahl: 2-10 Mitarbeiter
Easy to use many choices to choose from equipment wise and their support is amazing well worth it
Really I don't have an it's easy to use and any questions I had technical support answered them
Kyle C. Branche: Sportartikel Mitarbeiteranzahl: 2-10 Mitarbeiter
the theory of it. the thought that i could do everything i was told it could easily and a low cost.
versatility or lack of versatility. i run into issues with contacts and open orders when i try to make changes. the website seems to be very touchy.
Kate W. Branche: Restaurants Mitarbeiteranzahl: 2-10 Mitarbeiter
We have only solved the items under Pros. although talech systems also begins to make it easier for us to do at least retail inventory easier to determine.
However, dealing with a customer service staff who are really only there to get us off the phone as quickly as possible while attempting to fix a specific problem is frustrating. More often than not, they are not given the time to sufficiently understand the problem or issue or don't really care, and more often than not, we get instructions to go to online help, with not even what specific topic we're supposed to look under. Time and time again, when I've asked for help to create reports I want, there is not only a misconnect in understanding (my tech language is not very good) but most of the responses I have gotten in the past year is that work on the reporting features are not a priority and therefore will not be addressed in any determinable near future.
We got Talech to grow our business. While it has helped it has also been a disappointment as it is not as user friendly as we thought. And the ability of customer service to understand and help us resolve the issues we have, while lately much better on very specific items, has on more complex issues on a admin level been very disappointing. Talech customer service is good about adding techy and trendy additional features but not so good at organizing the information to manage the actual administrative business needs of business owners & managers.
1. Makes it easy for customers to check out faster
2. Makes it easy for servers to send menu tickets to the kitchen
1. Reporting features. The totals in each categories (retail, or restaurant) are never totaled. Bank settlement totals for different forms of payments, etc., are the only totals there are except Dine In, and To Go, tips, and gratuity.
We got the POS system so we could get reports on costs, profitability, in each category both in beverages (wine, draft beers and food (per menu items- quantities of items sold within each category also) and current inventory in each category, per selected periods of time. I find that we have to basically create our own templates in Excel, download the period of time we are reviewing, and copying the categories & items to our exel templates which then subtotals the categories we want to see to determine how we are doing in each category or with any particular item within the categories.
Theresa S. Branche: Essen & Trinken Mitarbeiteranzahl: 11-50 Mitarbeiter
We have used them with two separate businesses. One was a quick service, and the current one is a full service, fine dining environment. The register works with both of these. I was surprised at how easily we were able to expand and control our in-house systems. They have become so feature-rich over the years. Staff train quickly on it. Price point is competitive. Customer service is very good.
Discounting weekly specials - set once and done
Tagging for specific printers, discounts
Time Clck and time sheets
ICMP readers are sometimes an issue
Wish there was an integrated reservation system
Christopher Z. Branche: Essen & Trinken Mitarbeiteranzahl: 2-10 Mitarbeiter
The new house account stuff seems to be a benefit for someone like me. I let folks run a tab. The software has gone down on me a few times during a shift and Talech just asks you to be patient. The lack of knowledge from the help desk is frustrating.
Easy to navigate, fairly straight forward.
If there is an issue, it all goes down and customer service is not helpful usually. I have had to call other IT people in to get us up and running because help desk usually can't or they take an hour for a one button fix to a problem.