4,3
Gesamtbewertung
Bewertungen

4,3
Gesamtbewertung
Bewertungen

Über Kross Booking

Kross Booking Suite ist eine cloudbasierte Hotelverwaltungssuite für kleine und mittlere Hotelunternehmen, private Frühstückspensionen, Luxushotels und größere Ketten. Zu den Funktionen gehört ein fortschrittlicher Planer, mit dem Nutzer bestehende Reservierungen verwalten und Echtzeitinformationen zu Preisen und Zahlungen anzeigen können. Die Plattform bietet ein tägliches Tarifmanagement zur Überwachung und Festlegung von Tarifen nach Datum und Zimmertyp. Kross Booking Suite bietet ein integriertes Channel-Management-Modul, das Tarife anzeigt und Reservierungen für mehrere Buchungskanäle verfolgt, um Überbuchungen zu vermeiden und Tarifparität zu bewahren. ISTAT-Module stellen die Daten zur Touristenbewegung wieder her, laden die Datei herunter und senden sie zur Einhaltung regulatorischer Normen an das Büro der Gebietsgerichtsbarkeit. Die POS-Funktion unterstützt Rechnungsstellung, Zahlungserfassung und Reservierungsbestätigung. Zur Gewährleistung der Zahlungssicherheit lässt sich die Plattform in PayPal integrieren. Die Preise gelten pro Monat und hängen von den zusätzlichen Funktionen und der Anzahl unterstützter Zimmer ab.
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Kross Booking Software - 1 - Vorschau
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Kross Booking Software - 6 - Vorschau

Kross Booking Preis

Kross Booking bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Kross Booking ist ab 3,00 €/Monat verfügbar.

Startpreis:
3,00 €/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Kross Booking

Kross Booking Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,4
Funktionalität
4,3
Bedienkomfort
4,1
Kundenbetreuung
4,2
5 von 12 Bewertungen Alle Bewertungen anzeigen
Marco
Marco
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.6.2021

Best Software for property manager and hotel owner

Vorteile

It's a completely tailor made software with a lot of function that could be add

Nachteile

Best customer satisfaction ever and could be esile tailor made to meet your needs.

Emma
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.5.2021

Kross makes the day-to-day running of our B&B incredibly easy

Before switching to Kross I had trouble keeping track of the bookings coming in across the different platforms. Booking.com and airbnb allow you to block rooms, but they don't have an option to leave a note to yourself to reming yourself why you blocked them. This leads to a lot of confusion if you are not keeping detailed notes somewhere else. With Kross this is now all done in one place - I can keep track of all my bookings, all my blocks, and my income streams using one interface. It has completely changed our day-to-day running and made my life a lot easier!

Vorteile

The system is easy to use and customise. The interface is designed so as to allow you to visualise your bookings and income. Above all else, the customer service is fantastic - the Kross team is only a whatsapp, email, or call away if you need them.

Nachteile

The software is still in the process of being translated, which means that some options are not available in all languages. This is improving with time however, and gradually the parts of the software not available in English or Spanish are reducing.

Andonis
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
2
Kundenbetreuung
2

3
Bewertet am 6.9.2022

Nicest Front-end design, but....

...when you do get a reply, the level of English used is definitely not up to par with the level a company such as Kross needs to be, or, (which is the most frustrating part), the instructions are either wrong or not resolving the issue. When you express your concerns and frustration (going back and forth with messages in the middle of the season), they tell you off for being 'not polite' or 'abrupt'! Also, they will come up with ...'don't expect super support with the amount you're paying...' as if I came up with their pricing tiers!!!

I wish their sensitivity to this was equal when providing solutions to problems in a day to day operation of their software!
I will be sad when I decide to move on to a different product, only because of their nice design for the user who is using the booking engine (especially when compared to some of the most popular platforms) and the months I spent setting this up! But only because of this - definitely not for user support, or ease of use of this product.
Many hours of frustration!!!

Vorteile

The Front-end design is what first convinced me to give this solution a try. Having done thorough research on similar products (online-direct booking engines for hospitality businesses), I hadn't seen any other program come close to the seamless design and UX/UI functionality of Kross Booking!

Nachteile

Unless you are a VERY experienced and VERY patient user - I wouldn't recommend investing either your time or money here. Although they cover A LOT of functionalities in their interface at the back-end - setting this up even for a 2 property business (let alone a bigger hospitality business), can take months and a lot of frustrating moments!
Logging into the interface, the first impression is quite overwhelming! A lot of work and many hours need to be spent setting up every single option they have.
They have built this product from the ground up for hospitality businesses, however, unless you know your hospitality stuff and have had A LOT of experience in running either similar products or platforms (like Airbnb, Booking, etc), you will very soon bump into several walls (even if you're a super experienced hospitality professional, like myself)!

Support is medium at its best and while they have extensive documentation, most of the articles I ran in their knowledge base were either full Italian (despite the language switch to English) or English with the most critical terminology in Italian. I brought that up in several instances, but nobody really cared much!
This product belongs to an Italian company with efforts to expand to the rest of Europe, but, they still have a lot of ground to cover!!!

Support sometimes replies within the same day, but most of the time you need to prob to get a reply, even for critical issues you're facing.

In Betracht gezogene Alternativen

Lodgify

Warum Kross Booking gewählt wurde

Lack of Booking Engine.

Zuvor genutzte Software

Hospitable.com

Gründe für den Wechsel zu Kross Booking

Design and lower cost (but not much difference, especially with Web Hotelier and Motopress)!
Anthony
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
5

5
Bewertet am 6.9.2023

Overall great but can be better

The level of customisation is great, allowing us to implement what we need

Vorteile

All in one platform suitable for our needs

Nachteile

A lot of upfront work required to set up but the team are very helpful. Some documents are generated in Italian language which comes across as weird for our customers

Emanuele
Emanuele
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.6.2021

Un software completo per la gestione di strutture ricettive e affitti brevi

Kross mi ha risolto tutta la gestione contabile, amministrativa e di connessione con le OTA snellendo completamente tutte le operazioni della mia agenzia che gestisce oltre 50 strutture a Roma. Non lo cambierei per nulla al mondo, ne ho provati altri in passato e in nessuno ho trovato tutte le funzioni necessarie per svolgere questo lavoro, sempre qualcosa di mancante. Lo consiglio vivamente.

Vorteile

Assistenza attraverso chat in Italiano molto veloce e competente. Funzionalità di rendicontazione per la gestione conto terzi, gestione burocratica cade vacanze (istat, alloggiati, city tax) e fatturazione elettronica che rendono il software unico rispetto ad altri. Tutte le funzioni relative alla tariffa e il channel manager sono fenomenali. Il Booking engine e le funzioni ad esso legate sono complete e aiutano la disintermediazione.

Nachteile

Il software è complesso da settare, ci vuole tempo e la guida non è completa. Ma chi lavora in KrossBooking spiegherà cosa fare.

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