Kross Booking

Vorteile

It's a completely tailor made software with a lot of function that could be add

Nachteile

Best customer satisfaction ever and could be esile tailor made to meet your needs.

Vorteile

Assistenza clienti, facilità di utilizzo

Nachteile

Configurazione complessa ma l'assistenza clienti è sempre presente a darti una mano. Una volta configurato il sistema facilita tutto il processo, non riuscirei a farne di meno. Prezzo del canone più che onesto.

Vorteile

The Front-end design is what first convinced me to give this solution a try. Having done thorough research on similar products (online-direct booking engines for hospitality businesses), I hadn't seen any other program come close to the seamless design and UX/UI functionality of Kross Booking!

Nachteile

Unless you are a VERY experienced and VERY patient user - I wouldn't recommend investing either your time or money here. Although they cover A LOT of functionalities in their interface at the back-end - setting this up even for a 2 property business (let alone a bigger hospitality business), can take months and a lot of frustrating moments!
Logging into the interface, the first impression is quite overwhelming! A lot of work and many hours need to be spent setting up every single option they have.
They have built this product from the ground up for hospitality businesses, however, unless you know your hospitality stuff and have had A LOT of experience in running either similar products or platforms (like Airbnb, Booking, etc), you will very soon bump into several walls (even if you're a super experienced hospitality professional, like myself)!

Support is medium at its best and while they have extensive documentation, most of the articles I ran in their knowledge base were either full Italian (despite the language switch to English) or English with the most critical terminology in Italian. I brought that up in several instances, but nobody really cared much!
This product belongs to an Italian company with efforts to expand to the rest of Europe, but, they still have a lot of ground to cover!!!

Support sometimes replies within the same day, but most of the time you need to prob to get a reply, even for critical issues you're facing.

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Vorteile

All in one platform suitable for our needs

Nachteile

A lot of upfront work required to set up but the team are very helpful. Some documents are generated in Italian language which comes across as weird for our customers

Vorteile

Assistenza attraverso chat in Italiano molto veloce e competente. Funzionalità di rendicontazione per la gestione conto terzi, gestione burocratica cade vacanze (istat, alloggiati, city tax) e fatturazione elettronica che rendono il software unico rispetto ad altri. Tutte le funzioni relative alla tariffa e il channel manager sono fenomenali. Il Booking engine e le funzioni ad esso legate sono complete e aiutano la disintermediazione.

Nachteile

Il software è complesso da settare, ci vuole tempo e la guida non è completa. Ma chi lavora in KrossBooking spiegherà cosa fare.

Vorteile

The system is easy to use and customise. The interface is designed so as to allow you to visualise your bookings and income. Above all else, the customer service is fantastic - the Kross team is only a whatsapp, email, or call away if you need them.

Nachteile

The software is still in the process of being translated, which means that some options are not available in all languages. This is improving with time however, and gradually the parts of the software not available in English or Spanish are reducing.

Vorteile

Il software è completo in tutti i suoi aspetti, veloce e semplice da usare, staff professionale e ottima assistenza sia telefonica che in chat.

Nachteile

niente, è tutto perfetto, in questi anni hanno migliorato e risolto anche qualche piccolo difetto

Vorteile

Io lo uso per gestite tre appartamenti in agriturismo e funziona benissimo. Completissimo, evoluto e funzionale. Prezzo minimo resa eccellente.

Nachteile

Servizi extra a pagamento. Non è possibile parlare con l'assistenza ma solo chattare.
La versione mobile da migliorare non riesco ad inserire le nuove prenotazioni con facilità

Vorteile

easy to use, user friendly, detailed functions, specifically designed for holiday rentals, fair praice

Nachteile

it is not much I am using this channel manager but so far I have not found any cons, the only little thing is the limited number of channels one can connect (though the principles are possible)

Vorteile

This software it's so easy to use and support is fast and efficient

Nachteile

at the moment I can not comment on the faults of the program

Vorteile

Comodo ed intuitivo, non ha dato problemi in 2 anni di utilizzo

Nachteile

L'applicazione per smartphone ha bisogno di migliorie

Vorteile

Siamo due clienti che hanno provato a configurarlo ma non ci è stato dato nessun aiuto

Nachteile

La confusione del software e la mancanza di assistenza