Harvestr

Vorteile

Integrations to get all customer feedback and data in one place
Adapts well to different workflows
Automated product notifications to keep other teams in the loop

Nachteile

I am missing Segment and Hubspot integrations

Vorteile

Easy to use. All feedback from customers and colleagues in one place. Help me communicate about what's important to our customers to my team.

Nachteile

Nothing much, a few UX quirks, but nothing like a show stopper.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Harvestr

Vorteile

Rating discoveries and sorting/filtering them in different views. And linking them to Github.

Nachteile

It would be nice to have the possibility to let clients rate/vote for discoveries. It's possible to have them do that for roadmaps though.

Vorteile

- Gathering user feedbacks from various sources
- Numerous integrations very easy to plug
- Being able to organize discoveries in a flexible and customized way

Nachteile

- I would love to have a "Planning" vue to easily watch and share my roadmap to the rest of my company

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Harvestr

Vorteile

I really like the Intercom integration and the way we can link conversations with discoveries and organize discoveries in product components. I can easily move from a feature idea to a customer conversation about it.

Nachteile

Nothing. Most of the things that I didn't like I reported to their customer support and they improved the product.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Harvestr

Vorteile

By far my favorite feature of Harvestr is the helpfulness and availability of the support team! Its so rare to find such robust support.

Nachteile

I originally reached out to support with some requests about their API integration that we felt were missing, so that was going to be my answer, but they have provided entirely new API endpoints that gave us the needed functionality in a matter of weeks.

Vorteile

Harvestr stood out to me for a simplistic and clean interface for organization feedback and ideas (discoveries) by product component. While other platforms offer tracking components this product just nests and flows quite intuitively for my product management needs. Additionally it integrates very well with our FreshDesk help-desk allowing our support team to see the status of any requests and with Jira where we are managing our issues. Harvestr is my feedback gathering, skimming, and prioritizing tool as well as my product backlog which allows me to keep our sprint backlog nice and tidy.

Nachteile

Their team is very responsive the few times I've had questions. One of negative with it compared to other tools is there isn't a built it in Roadmap (Plenty of options though if you wanted to use something like Trello as it has the integration for it) but I know they've recently started the work to build this into the product so that con will soon be a thing of the past as well.

In Betracht gezogene Alternativen

Warum Harvestr gewählt wurde

Gründe für den Wechsel zu Harvestr

Vorteile

It's very easy to use and it contains all the features we need to monitor new platform features, from the request stage made by the client to the actual delivery.

Nachteile

It could be a bit complicated to use at the very beginning and it requires a lot of practice to master

Vorteile

We are big fans of two things with Harvestr:
- The scoring feature that really helps us to prioritise discoveries for the next product roadmap
- The great Slack integration that makes it super easy for the whole team to share feedback

Everyone on the team now feels like their opinion matters and is more than willing to share product feedback. It wouldn't have happened without Harvestr.

Nachteile

We would love to have a better product roadmap visualisation tool but I know that the team is working on this feature.

Vorteile

Harvestr does one thing - helping prioritize product development - and does it well.
My experience is that what was lacking functionally in the previous year, evolved fast and the result was to the point.

Nachteile

Some slowness in loading the data can be irritating. But I believe that they're working on it.

Vorteile

Harvestr:

+ let you funnel in a single space the user feedback coming from multiple sources (emails, Intercom, …), making sure it does not get lost in time and space
+ provides a space for collaboration and discussion, which helps when it is the time to digest the raw feedback and translate it into refined discoveries, ready to be prioritized and worked on
+ let you easily cluster multiple similar feedback under a single discovery
+ let you score discoveries using multiple custom parameters, and sort them accordingly
+ has a very neat and clear interface

Nachteile

In the past, some elements of the interface were a bit slow in their response time, but everything has been resolved with the recent updates.

Vorteile

Ease of use, possibility to have a data-informed view of our customer feedback and painpoints, and turn it into roadmap elements

Nachteile

The fact that qualitative customer feedback is still handled outside of the product

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Harvestr

Vorteile

We are using Harvestr to collect feedback from our merchants. We then transform the feedback to feature requests and prioritize them. The tool is directly integrated with Intercom so it's really easy to pass on the feedback. It's a great solution if you are looking for a simple tool to prioritize feature development based on the customer's feedback. Plus the support from [SENSITIVE CONTENT HIDDEN] is great and he is super responsive.

Nachteile

Some algorithm to suggest duplicate/existing features would be awesome.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Harvestr

Vorteile

The easiest way to keep track of my client's needs and demands. The plateform is very easy to use, and [SENSITIVE CONTENT HIDDEN] is always here to help us use his service and constantly improves Harvestr when we have a request. I have used Harvestr weekly for a year now and I'll use it for a second year without hesitation.

Nachteile

Difficult to find any cons...I would say some minor defects now and then, but when reported to the Harvestr team, they are quickly fixed.

Vorteile

It's easy to set up, it connects to Zendesk and Intercom. Also the fact that it automatically sends updates to sales and support teams about their feature requests.

Nachteile

I am waiting for the Hubspot integration.

Vorteile

Easy to configure, amazing support team that listens to feedbacks, great feature for price ratio and great integrations to centralize all our feedbacks.

Nachteile

Nothing at the moment except a roadmap feature that I know is coming.

Vorteile

Simplicity / UX in all features + the team's help/availability & support quality

Nachteile

Lack of extended reporting/extract possibilities

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Harvestr

Vorteile

ideal monitoring tool, global vision on customer opinions. The design makes it pleasant to use.

Nachteile

I would be great to have integrations with other tools like drive or zappier

Vorteile

Integrations with all our customer feedback channels
Custom feature prioritization
Closing the loop with customers

Nachteile

All good so far, nothing special to signal

Vorteile

- user friendly
- accessible from everywhere (email, salesforce, app, slack, etc)
- easiness to track a feedback

Nachteile

- quite congested with info, but still looks good

Vorteile

Custom feature prioritization system backed by customer feedback and data

Nachteile

Nothing special at the moment, the tool is very easy to use

Vorteile

Harvestr helps us to transform feedback into a real insight for our roadmap

Nachteile

Some quick modification could be more accessible like a merge between discoveries

Vorteile

Many integrations makes it very easy to collect feedback and prioritize your features

Nachteile

Miss a roadmap view, but it's coming soon !

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Harvestr

Vorteile

We have all our customer feedback and data in one place thanks to integrations. The tool is powerful and very simple to use.

Nachteile

More integrations would of course be great