When I Work is a cloud-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts.
When I Work lets users manage schedules and track time on mobile devices using native and browser-based apps. Employees get mobile alerts when their schedules change and can request shift changes or time off using the app. Managers are notified when employees make time-off requests, and they can approve them online. Users can import employee data from spreadsheets or CSV files and help avoid schedule conflicts. Communication methods such as group email services and custom texting are also supported.
When I Work integrates with payroll providers such as Gusto, QuickBooks and ADP and is suitable for businesses of multiple sizes. Pricing is per month. Support is offered via online videos, documentation and ticket.
Christopher H. Branche: Essen & Trinken Mitarbeiteranzahl: 13-50 Mitarbeiter
The When I Work software is great at keeping track of my work schedule. On the Dashboard, it notifies me of my next upcoming shift, the date, and the time. It tells at which location I am working and what my position will be. It also tells what coworkers that I am working with during that shift. I can go into the schedule tab of the software and see what days during the week I am working. The software will also tally up my total hours that I will work per week. This is helpful because it allows me to see who is working and who is not so I can get a shift covered. The software also allows me to put in requests in advance of dates that I want to request off.
The availability scheduling feature takes some time to learn how to navigate. It is somewhat difficult to fully schedule availability. If you make a mistake and accidentally alter the availability for one day you have to go back to that day and fix it before adjusting your availability.
Antwort: When I Work 14.2.2020
Thank you so much for the detailed feedback. I am glad When I Work helps you keep track of your shifts, the shifts of your coworkers, and helps with getting the time off you need!
If you have any questions about Availability Preferences please submit a ticket, we are happy to assist!
Erin M. Branche: Essen & Trinken Mitarbeiteranzahl: 13-50 Mitarbeiter
Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.
When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.
The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.
Antwort: When I Work 18.3.2020
Hi Erin -
Thank you so much for taking the time to give us such a lovely review!
I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well!
We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!
Again, thanks so much for this lovely review!
Amy M. Branche: Bibliotheken Mitarbeiteranzahl: 13-50 Mitarbeiter
When I Work is truly a wonderful tool! Being able to create templates, duplicate shifts, make on demand changes to the schedule and allow staff to even clock in from their own devices saves time and money for a small business such as ours. I would and have suggested it to other libraries in my region.
Our facility is small and I am the director of the library as well as the HR person, shift manager and other such titles. When I Work has saved me hours and hours every month by making the process of creating work shifts for the employees that I manage. It's incredibly easy to use. Simple to add and take away employees. Easy to change shifts with just a click.
One occasion there are updates to the program and I go in to make changes not knowing this. That can cause a few moments of confusion but the changes are almost always for the better and easy to understand after a few clicks.
Antwort: When I Work 4.3.2020
Hi Amy -
Thank you so much for this delightful review!
I'm so happy to hear that our features for scheduling have helped save you time while working! Features like shifts swaps, and scheduling shortcuts were created for that very purpose!
We do make changes on a regular basis to help enhance the product. Typically, we'll provide a pop-up with some details on those changes, but we're always happy to help answer questions via email or live chat through the Need Help button.
Again, thank you so much for the wonderful review!
Verifizierter Rezensent Branche: Bekleidung & Mode Mitarbeiteranzahl: 13-50 Mitarbeiter
Looks slick, appears to offer a lot (which it does, at a cost, see below...)
Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness.
1. Pricing Practices
The page at wheniwork.com/pricing says nothing, just that schedulling is free for less than 75 employees (and anything over is a "contact us for enterprise" price, which is fine). Great, I think, I'll sign up, start working with it.
Glad I didn't invest much time. I set up a few employees, downloaded the apps, started working out the wrinkles. And after a few hours of looking, and testing, and reading, it looks good, but...
...then I discover that basic features like scheduling more than 10 days ahead (!) are paid-for. So is time tracking. Etc. That's ok to charge, but not ok to deceive - and there's *no* simple way right now to see a comparison of features and costs before getting signed-up.
And this is not a small bump. You can't bolt-on a little extra. To get a proper working app, the minimum number of users they offer 20 minimum and the time attendance module adds something like 50% on top.
But really it is transparency and deceptive practices that have *really* turned me against this product in a *very* short period of time - and that is *very* sad. If they'd allowed me to choose up front to devote my time, great; but they didn't.
I had to ask support what "long-term scheduling" meant (that being something not included in the free plan). That means more than 10 days... No other warning of that, that I could see. I feel deceived.
2. App Reliability
Others have mentioned glitches. I started working with the iPhone app - it stopped working for some tasks. I contacted support who said it was restricted to my account only, and they would get their developers to look at it. So I stopped using the iPhone app. My wife's Android phone wouldn't recognise her (valid) phone number when accepting a request to log in. So 2 strikes there. Your mileage may vary.
3. Limited Integrations
A few years ago, WIW posted on their Facebook page that they used Xero. Some commented then - why no integration? No answer. Years later, still no integration with Xero. No Zapier integration, either.
The cynic might think that WIW gets kick-backs / referral fees / bonusnes from Quick Books, Gusto, etc. which is why they're the (very limited) integration "partners". There's an API of course, if I had time.
Again, I'd forgive that for a free / cheap deal. But it isn't a free / cheap deal *for a working scheduling solution* - a schedule that doesn't reach into next week is *not* a working schedule.
So, yes, I'm annoyed. I feel like I've wasted my time. I feel like I've been deceived. I feel like I signed-up and invested time based upon what is almost a lie. And that sucks - not least because it was so needless. The product isn't awful, the pricing (whilst I may not like it) isn't the worst out there. The limitations are limitations, but every product has some.
And that, really, is sad.
The silver lining is that the free plan only launched yesterday. So perhaps they'll think again about the offering. And my experience is unlikely to be the same as that people had before me. But it is what it is today - so much so that I've signed-up for GetApp just to leave this review.
Antwort: When I Work, Inc. 10.4.2017
Thank you for taking the time to write us a review. I'm sorry this is not a more personalized response but it appears you have not listed your name, title or company in your GetApp review.
As you said, we did just launch our free plan. We hope that many small businesses, including those like you in the apparel and fashion industry, will find value in being able to schedule their employees 10 days in advance and notify them electronically rather than printing out Excel spreadsheets that require their employees to come into a physical location to see their schedule or call a coworker who is currently working to find out when their next shifts will be. As with any new launch, we will continue to try to improve and appreciate your honest and thoughtful feedback about the pricing and how it was displayed to you. Our intention is certainly not to deceive or mislead our customers or potential customers.
We are glad to know that despite your perception of the product and its pricing, our Customer Support did what they do best and answered your questions in a timely and attentive manner.
Have a nice day,
Customer Success @ When I Work
Brenda R. Branche: Einzelhandel Mitarbeiteranzahl: 13-50 Mitarbeiter
Overall, I am satisfied with the software. I especially love that they incorporated a lunch break feature and even rolled out the live time clock to help you track your lunch!
I've been using WhenIWork for about 3 1/2 years now and the best feature that I enjoy about this software is that I can utilize my phone to track my clock-ins and outs. I travel a bit for my job and being able to clock in at any time without having to jump on a computer is great!
I love that it gives me a notification when I have an upcoming shift or when I haven't clocked into a shift yet (something you simply forget) but WhenIWork always sends me a notification that I haven't clocked out even when I have clocked out from a shift. I am not sure why it recognizes that I have clocked out but still sends me a notification that I haven't done so. It might just be a personal problem though.
Antwort: When I Work 4.3.2020
Hi Brenda -
Thanks so much for taking a moment to share feedback with us!
I'm so happy to hear that you're loving the ease of using the app on the go with tracking your time! We're really glad our features like mobile clock in and breaks are so helpful for you!
If you're running into an issue with your notifications, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!
Again, thank you so much for the review!