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Gesamtbewertung
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Über BugHerd

BugHerd ist eine cloudbasierte Softwarelösung für Problemverfolgung und Projektmanagement für Webentwickler und Designer. Die Lösung hilft dabei, Kundenfeedback in Aufgaben zu konvertieren, die alle erforderlichen Änderungen und Screenshots enthalten. Mit der seiteninternen Feedback-Funktion von BugHerd können Kunden Probleme direkt von den Websites der Nutzer melden. So können Entwickler sehen, wo genau Probleme auf den Websites gemeldet wurden. Kunden können die Probleme melden, indem sie auf den Inhalt klicken und ihn kommentieren, und die Plattform wandelt dies in einen Fehlerbericht um. BugHerd enthält ferner eine visuelle Aufgabentafel, die den Status aller geplanten Aufgaben anzeigt. Teammitglieder können sehen, wer wann an welcher Aufgabe arbeitet. Nutzer können Aufgaben per Drag-and-drop-Funktion zuweisen und planen. BugHerd ist mit anderen Anwendungen wie Basecamp, Jira, GitHub, Redmine, Zapier, Zendesk, Pivotal und Tracker kompatibel. Die Dienstleistungen werden pro Projekt und Monat angeboten.
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BugHerd Preis

BugHerd bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von BugHerd ist ab 41,00 $/Monat verfügbar.

Startpreis:
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für BugHerd

Nutzerbewertungen zu BugHerd durchsuchen

64 von 64 Bewertungen
Sortieren nach:
Ivan
Ivan
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
1
Kundenbetreuung
0

2
Bewertet am 16.4.2022

Feedback sammeln mit Hindernissen

Vorteile

BugHerd bietet eine vielzahl an Features wie z.B. das Annotieren von Screenshots.

Nachteile

Langsame UI, optisch nicht sehr gelungen, manchmal Fehlerhaft.

Antwort von Splitrock Studio

Hi Ivan,

Thanks for taking the time to write a review of BugHerd. Am very sorry that you seem to be having issues with the software being slow and buggy. We'd really like to look into that for you. Please send through an email with the issues you're having to [email protected] and we'll take a look.

Beantwortet am 18.4.2022
Iole
Iole
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 31.7.2024

Professional powerhouse

I recommend this software to anyone who'll listen. I typically have a love/hate relationship with productivity software, but this is a love/love relationship. I'm confident of its capabilities and acts as an extension of superior client service. Hats off to the BugHerd team!!

Vorteile

I've never worked with more convenient software....it actually saves time, which is often-promised and never a reality. While it's convenient for production, the key feature that is most beneficial is allowing non-technical users (think account leaders, PMs, but particularly clients) to simply point and click to identify an issue. It takes a screenshot of where the issue was identified, so even if detail is missing from the logged issue, the software provides the solution.

Nachteile

I love it too much to have a least-liked feature, but if I had to point to something, I'd like the ability to have an 'explainer' within the projects, so if someone goes to a project, they know which URLs to review, expectations, timelines, etc., versus having to capture that information separately. At times it's been buggy, but nothing that was a deal-breaker; for example, it'll move tasks back to their original status, even if marked completed. I only experienced this 2x in 2 years.

Kimberly
  • Branche: E-Learning
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.11.2023

This tool pays for inself very quickly

Over the 30+ years that I have been working in the education industry, I have never encountered a more effective or efficient tool. Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company.

Vorteile

Clear user interface that anyone can quickly learn to use. Flexibility so that it can be adapted to the needs of each project.

Nachteile

There isn't anything that I dislike about it.

Antwort von Splitrock Studio

Hi Kimberly,

Thank you so much for the glowing review of BugHerd. We're delighted it's saving you so much time and streamlining your project.

Really appreciate you taking the time to share your love.

Cheers,
Merrin

Beantwortet am 14.11.2023
Dealdiane
  • Branche: Grafikdesign
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 5.5.2018

Great for client and QA collaboration

Vorteile

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Nachteile

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

Dana
  • Branche: Computer-Software
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.10.2023

BugHerd has helped managing multiple website issues in one place.

Vorteile

The UX is easy to navigate. Our team members find it very easy to use in diagnosing issues on our websites.

Nachteile

Updates to the software that impacted our deployment but the team at BugHerd fixed the issue quickly so we were able to continue using it.

Antwort von Splitrock Studio

Thanks Dana for the fabulous review, glad to hear you and the team find it so easy.

Urgh to the update affecting your use of BugHerd, but pleased to hear the team were able to fix it quickly.

Cheers,
Merrin

Beantwortet am 23.10.2023
Andrew
Andrew
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 29.9.2020

Get BugHerd and never get another bug list over email.

Love it! We use it every day.

Vorteile

Clients and team love using this tool. It’s easy to figure out and use for everyone.

Nachteile

No way to see items assigned to you across all projects.

In Betracht gezogene Alternativen

Asana

Gründe für den Wechsel zu BugHerd

Contextual bug pins

Antwort von Splitrock Studio

Hi Andrew, thank you so much for your amazing 10/10 review! Your feedback is being heard by our team as we continue to make BugHerd better for you, your team and your clients.

Beantwortet am 15.10.2020
Chris
Chris
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 23.4.2020

Our clients LOVE it

Vorteile

To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!

Nachteile

BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.

Antwort von Splitrock Studio

Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient.

Beantwortet am 29.4.2020
Štefan
Štefan
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.9.2020

Very handy tool in web development

vera satisfied and very excited with new features implemented in this handy tool

Vorteile

Very handy and usefull software that helps organize various tasks during developing a new website. Aditional information collected into specific task are very helpfull for developers, and also captured screenshot and possilibility to add files to task (for example video)

Nachteile

sometimes its problem to capture screenshots of website.

Antwort von Splitrock Studio

Thank you for taking the time to write such a great review for us Stefan! We really appreciate when customers provide this kind of detail in their reviews. We are always actively looking for ways to improve the product so your review has been extremely helpful.

Beantwortet am 12.10.2020
Mark
Mark
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.2.2020

A no-brainer purchase for any agency or development team

A pleasure to use. Easy to install and use and it makes QA testing a delight.

Vorteile

It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

Nachteile

The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Antwort von Splitrock Studio

Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

Beantwortet am 14.2.2020
Stella
Stella
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 24.5.2021

Efficient and easy to use QA tool

We've been using Bugherd for several years for website QA tasks and the experience is great so far. We have not thought of changing this tool, it serves its purpose 100%. Easy to use, the drawing and the tagging really help with identifying the exact location of bugs.

Vorteile

the drawing and the tagging really help with identifying the exact location of bugs

Nachteile

Nothing so far, even when our team had contacted the support in the past to sort out the lack of some features, the Bugherd dev team managed to update their product and those features were finally added

Antwort von Splitrock Studio

Hey Stella - thanks for the great review of BugHerd. So glad you've been helping to further develop BugHerd with us to be an even more useful tool.

Beantwortet am 1.6.2021
Elizabeth
Elizabeth
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.10.2020

I love bugherd!

Vorteile

very easy to use, easy to report issues and sort them. usefull to have context for the issues.

Nachteile

I have nothing to report about the cons.

Antwort von Splitrock Studio

Hi Elizabeth, thank you for such a wonderful review! It's so great to hear that BugHerd is making you and your team's work easier.

Beantwortet am 15.10.2020
Bill
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 2.11.2023

Great bug tracker and online collaborative tool

Vorteile

The features I need and not bloated with ones I don't need.

Nachteile

I really do not have any cons to list other than the limitations to number of users for a given price.

Antwort von Splitrock Studio

Hi Bill,

Thanks so much for your review of BugHerd. Really appreciate hearing that you find it a great collaboration tool for tracking bugs.

Cheers,
Merrin

Beantwortet am 14.11.2023
Bertus
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 2.11.2023

Bug Tracking at its best form, simple and fast

Vorteile

It is very simple to load, track, and update bugs.

Nachteile

Unable to view the captured and uploaded screenshots without opening a new window.

Antwort von Splitrock Studio

Hi Bertus,

Thank you for taking the time to review BugHerd. Love hearing that for you it's Bug Tracking at its best.

Cheers,
Merrin

Beantwortet am 14.11.2023
Elliott
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 15.7.2021

An essential tool for serious project management

This product is exceptional, without it web and software development would be much harder to manage, I manage multiple projects each having multiple members, the thought of tracking bugs from multiple sources like I used to in email and spreadsheets would literally take for ever to track, update and share, BugHerd has saved me and my team thousands of wasted hours!

Vorteile

Projected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well. I couldn’t bear to go back to email or spreadsheet task list!

Nachteile

As projects grow and users need to be added to different projects the cost can get expensive, be aware that the lift from 10 users to 25,50 isn’t obvious from the outset, know this in advance so it can be absorbed in your SLA’s

Antwort von Splitrock Studio

Hi Elliott,
You've made our day by letting us know your team has saved thousands of wasted hours with BugHerd. Thanks for your thorough and kind review.

Beantwortet am 19.7.2021
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 11.1.2019

Fast bug tracking for bulk bugs, with slow development of new features

I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management.

The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.

Vorteile

Fast bug reporting with easy to set tags, users and descriptions.

Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website.

No need to install code for each website you test.

Nachteile

The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.

Antwort von Splitrock Studio

Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.

Beantwortet am 16.12.2019
Christian
  • Branche: Onlinemedien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.7.2021

Bugherd is as indispensable as email

Im a huge fan of Bugherd. It's open all day and I constantly refer to it for project/task updates. In a virtual team setting and work from home, it has become indispensable.

Vorteile

Bugherd is the perfect tool for clients to capture ideas, bugs and issues on their site. We can also use it to communicate with all parties involved on the task and track the progress of the ticket.

Nachteile

Not much to dislike. There are opportunities to make it better including adding time tracking.

Antwort von Splitrock Studio

Thanks Christian for the lovely review and your suggestions for making BugHerd even more useful for you. Love it!

Beantwortet am 19.7.2021
Denitsa
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.9.2020

Great tool for small and medium-sized businesses

I've been using this tool for over 1.5 years and I love it. It helps keep up with our QA process and keeps track of all the bug reports. It has easy to use comment area where people can ask for clarification on each task/bug and it also automatically tracks all the nesessary technical details (screen resolution, operating system etc) when you report a bug, which a developer would need. I've used other alternatives such as Zendesk (which is also a great tool) however for smaller teams, I find BugHerd to be a great solution.

Vorteile

BugHerd is very easy to use. I haven't run into a case where someone (neither a client or a developer) has difficulties hitting the ground running with it.

Nachteile

The email notifications can be a much. There is an option to modify that in the settings of course, however I find clients don't typically dive into those.

Antwort von Splitrock Studio

Hey Denitsa, wow your 10/10 review means a lot to us! We're so glad that BugHerd has been so helpful for you, and your feedback is being passed on to our team as we do our best to make BugHerd even better.

Beantwortet am 15.10.2020
Lee
Lee
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 23.4.2020

Best tool for web design

I have been using BugHerd for many years and it is simply the best. All of my clients love it and it has simplified the website review process so much. I don't know what I would do without this tool. It is amazing.

Vorteile

Easy of use and ability to tag the specific spot that needs correcting on websites.

Nachteile

Sometimes the email notifications don't notify you of new bugs on the site.

Antwort von Splitrock Studio

Thank you for such a detailed and 10/10 review Lee! We appreciate you taking the time our of your day to give us such excellent feedback.

Beantwortet am 29.4.2020
Ashley
  • Branche: Design
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 11.11.2021

Can't live without Bugherd

Vorteile

Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform.

Nachteile

The only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account.

Antwort von Splitrock Studio

Thanks for taking the time to write such a lovely review of BugHerd, Ashley.

Really appreciate it. Will pass on the suggestion for project specific notifications to help make BugHerd an ever smoother experience for you.

Beantwortet am 21.1.2022
Todd
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 15.2.2020

A Real Game Changer for Web Dev

Clients have really leaned into this platform. The level of transparency it provides is a big deal for them and allows us to work alongside them rather than play the interpretation game. I'd suggest it to any team that handles large website builds or even simple landing page designs.

Vorteile

BugHerd has been a pretty big game changer when it comes to my team's web development capabilities. While we used to have to add significant notes to PDFs and emails to send to the client (and vice versa), now we can tackle changes and feedback right at the source. The tool is fairly simple to use and makes it easy for our clients to give us their thoughts, which has made our timelines shorter and deliverables easier to fulfill.

Nachteile

Since BugHerd is still being refined and updated pretty frequently, there are the occasional hiccups. It still has some quirks with multiple website testing instances that tend to cross some wires in the feedback. The ability to add a voice recording or brief screen recording to really lock down feedback would be great. When working with a team in a different area, adding bugs to your site can be interpreted a million different ways, so an easier way to provide specific info would be the next evolution of BugHerd.

Antwort von Splitrock Studio

Hi Todd, What an awesome and thorough review! Thank you so much. How cool is your idea of a voice recording? We'll look into it. Thanks again. The BugHerd Team.

Beantwortet am 17.2.2020
Gui
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.9.2020

BugHerd saves hours of client calls and endless piecemeal emails with feedback!

Vorteile

It's great to be able to let clients review sites on their own at their own pace. That has saved me hundreds if not thousands of hours on client calls going back and forth on their thoughts. I absolutely love BH. Thank you for existing!

Nachteile

We have had minor issues with clients not being able to create their accounts, seeing the BH tab, or losing the BH tab after the first round of review. It would also be great if it was compatible with all browsers.

Antwort von Splitrock Studio

Hey Gui, we really appreciate this amazing review from you! Your feedback has been passed onto the team as we continue to improve BugHerd, making it the best it can be.

Beantwortet am 15.10.2020
Phillip
  • Branche: Grafikdesign
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 13.2.2018

Nice UI. Not compatible with responsive websites, however

Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.

Vorteile

I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc.
I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!

Nachteile

When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug.
The extra client details are only accessible if the client installs the BugHerd browser plugin.

Adam
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.6.2021

BugHerd is a life saver

We use this with our customers to help make the process of identifying bugs easier for us and for them. It works every single time, even our less tech-savvy clients are able to use this with ease!

Vorteile

We absolutely love how easy it is to add, edit and deal with bugs in our website applications.

Nachteile

There is nothing we don't like about the software

Antwort von Splitrock Studio

Hi Adam,
What a lovely review you've left for us. We're so chuffed to be called a life saver!

Beantwortet am 30.6.2021
Katie
Katie
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 17.4.2017

Great software that makes the website revision process a breeze

Great software that helps collaborate on developing (or developed) websites! We put our websites on a staging link for our internal teams and for the customer to review before pushing it to the main URL. BugHerd compliments this well by giving us one place to "herd" our "bugs" and assign to the correct person or team to correct it before the roll out. You can set priority, reorder the comments, assign them or reassign them, change the progress of each bug, and watch as progress is made on correcting (and double check) the reported isssues. This is easy to use, easy for anyone to pick-up quickly, and much easier than trying to type out changes in a document. You can pinpoint a spot on any page of the website that you're referencing and it even attaches a screenshot in case there is variance between browsers, which does happen. Great product that makes the revision process go quickly and smoothly.

Vorteile

Easy to use and SO helpful with screenshots for easy bug

Nachteile

Have to sign up individually and have to download the program for each website used

Verifizierter Rezensent
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 4.12.2019

Amazing feedback tool

We used Bugherd on two different website launches, one of which was a web application which required a lot of testing before going live. The use of Bugherd easily cut a few weeks off of our projects by streamlining the feedback/bug reporting features.

Vorteile

The simplicity of installation and then the ability to direct users to simply click on a feedback tab on our website was awesome. Users were able to submit feedback simply, power users with the browser extension could submit more informative feedback with screenshots, and the kanban style board for managing feedback was SO helpful for prioritizing and tracking bugs and issues.

Nachteile

As far as I am concerned it is perfect in every way. There is not much more one can ask for when using a tool that only requires a simple snippet of code to change the way your users provide feedback.

Antwort von Splitrock Studio

Practically perfect in every way? Wow! What an awesome review. Thank you so much, we are so pleased that our tool makes getting actionable feedback easy for you and your clients!

Beantwortet am 16.12.2019
Chuck
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.6.2020

Wonderful product that does exactly what is says it does.

Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban. One of the best products we have used.

Vorteile

Simple to deploy, simple to use. Even the technically unskilled were able to note issues that needed attention. We used BugHerd to successfully maintain a 600 plus page website through two CMS changes, and it worked flawlessly.

Nachteile

A bit difficult to note changes on mobile, but it seems like that has been addressed now.

Antwort von Splitrock Studio

Thanks for the glowing review, Chuck. You've definitely put it through its paces with two CMS changes for a 600+ page website! Glad the mobile tweaking has been useful for you too.

Beantwortet am 16.6.2020
Brittany
  • Branche: Onlinemedien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.4.2020

Amazing all round product

Vorteile

We love the simplicity that Bugherd gives to our clients. They can submit feedback or issues directly on the frontend of their website quickly. Bugherd has helped give clear communication channels to our clients and given us the ability to discuss issues as ease.

Nachteile

Direct Intergration into Jira would have been good we have managed to do it via Zapier.

Antwort von Splitrock Studio

Thank you so much for your glowing 10/10 review, Brittany. We really appreciate you taking the time to give us feedback. We are always looking to improve the product to be the absolute best for collecting feedback and tracking bugs with clients.

Beantwortet am 29.4.2020
Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 2.8.2019

BugHerd makes it easy to QA

Vorteile

BugHerd is very easy to jump in, understand your need and help you document swiftly. I've used it on both small and large teams and truly enjoy the interface of the product. It doesn't take up too much space either which can sometimes distract you from seeing the full view/frame at any point.

Nachteile

Can't think of anything that distracts me that much about BugHerd, and I think that is a good thing. :)

Antwort von Splitrock Studio

Thank you for jumping in and leaving a review ! The team is stoked to hear that BugHerd makes your QA process easier.

Beantwortet am 13.8.2019
Paul
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.5.2021

Helps Make Large Projects Much Less Overwhelming

Vorteile

The ease of just quickly adding a small task helps prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox. Also the ability to add attachments or associated screenshots is very helpful.

Nachteile

The ability to clear or check and move multiple tasks over to the next status/column is missing. For example, I would love to be able to move several items from "Completed in DEV [Branch]" to "Ready for RELEASE [Branch]" when doing a code merge.

Antwort von Splitrock Studio

Such lovely words, Paul! Glad we're helping with prioritising and capturing all tasks in large projects.
Thanks for the feedback about moving multiple tasks, you are not alone with that wish.

Beantwortet am 1.6.2021
Scott
  • Branche: Design
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 12.8.2019

Bug Tracking Done Right

This is a product that has proven its value over the years. The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.

Vorteile

The Intuitive and robust nature of the product makes it an invaluable tool that we can not live without.

Nachteile

The Mobile Support could be better BUT it is in the works.

Antwort von Splitrock Studio

Thank you so much for leaving a review Scott. BugHerd wouldn't function without awesome customers like you.

Beantwortet am 14.8.2019
Tom
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 22.4.2020

Essential for our work flow

We use it just about every day for all web projects and would hate to be without it. It's indispensable.

Vorteile

Marking comments in real-time on the actual web page was a huge plus for us.

Nachteile

Early reliance on browser extensions for some functionality was a bit of an issue for some clients as they require assistance from their IT dept to get installed - if it was possible at all.

Antwort von Splitrock Studio

Thank you for taking the time to review BugHerd for us Tom. We really appreciate the feedback and are so glad to hear you love the product so much.

Beantwortet am 28.4.2020
Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 6.8.2018

Great for getting feedback from users.

Vorteile

Very simple to use. We have a number of young people that can help us with testing when we use this product.

Nachteile

Pricing is a bit high, but they don't really have competition, so it makes sense.

Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.2.2018

Fantastic QA reporting and tracking tool!

Vorteile

There are many great things about Bugherd!
- Ticket QA items directly in the browser while view the application in question
- Tickets automatically populate reproduction environments and provide screenshots
- Tickets are automatically sorted into a board, where users can begin working on them

Nachteile

- There is no way to limit visibility of bugherd for certain users (i.e. if you want to add a client, they will see everything).
- Integrating bugherd with other project management tools would be extremely valuable.

Gary
  • Branche: Programmentwicklung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.4.2020

Essential Tool

Vorteile

Integration was very easy and it's easy for my clients to use. We use Bugherd for all bug reporting and most feature requests.

Nachteile

I can't think of anything that could be improved.

Antwort von Splitrock Studio

Hi Gary, wow thank you for a 10/10 review! We couldn't be happier to hear you can't think of any improvements.

However, we will continue to make updates that ensure your workflow for bug tracking and collecting client feedback becomes easier and easier! Thanks again.

Beantwortet am 24.4.2020
Alicia
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 22.4.2020

Makes our Team more Efficient

Using Bugherd has allowed me to keep a consistent workflow, even when work needs to be QA'd. Using the tool makes the process quick and efficient, and I'm able to communicate thoroughly with the engineers on my team.

Vorteile

What I love most about this software is the ease of use. I can translate bugs to the developers on my team so easily, and quickly! We are a fast paced company and this helps keep it that way.

Nachteile

Ideally, I would love a mobile version - so I can test on my device (rather than just the in browser inspect mode for mobile). Other than that, I love the product.

Antwort von Splitrock Studio

Hi Alicia, thank you so much for such a fantastic review. We really appreciate the feedback and are dedicated to continually improving the product so that your team can continue being fantastically efficient.

Beantwortet am 29.4.2020
Jo Ann
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 23.4.2020

Improves efficiency

Great

Vorteile

Improves efficiency and productivity. Keeps everyone on track.

Nachteile

Limited integration. I wish there's trello integration. :)

Antwort von Splitrock Studio

Thank you so much for a 10/10 review Jo Ann! We really appreciate you taking the time and love hearing that BugHerd improves the efficiency and productivity of your team. We'll certainly take your integration feedback on board, stay tuned for our regular product updates.

Beantwortet am 11.5.2020
Verifizierter Rezensent
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 29.1.2021

Excellent Online Project Management Tool

Vorteile

BugHerd makes communication with our project developers so simple. The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic.

Nachteile

At the moment I honestly have no issues with the software.

Antwort von Splitrock Studio

Thank you so much for stopping by and leaving us such a fabulous 5-star review. We are so glad BugHerd suits your communication needs. Happy BugHerd'ing ;)

Beantwortet am 3.2.2021
ANDREW
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.5.2021

Solid solution for building SaaS products and websites

Vorteile

Easy to use. Intuitive. Makes communicating with developers and reporting bugs, issues, and requests about as easy as can be

Nachteile

I really wish there was a 2-way flow with Jira.

Antwort von Splitrock Studio

Thanks for taking the time to share your review, Andrew. Love that you're finding it so easy.

Beantwortet am 1.6.2021
Kendyl
  • Branche: Design
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 29.9.2020

Bugherd is awesome!

Vorteile

We love that we can work with our clients outside of email to solve problems efficiently. It helps us get on the same page with our product developments.

Nachteile

That I can't use it for more static design things like print/branding/etc.

Antwort von Splitrock Studio

Hey Kendyl thank you so much for the wonderful review, we are so glad you hear you've been enjoying using the product with your clients. Your feedback is very important to us as we continue to improve BugHerd.

Beantwortet am 15.10.2020
Stacie
  • Branche: Design
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 12.8.2019

Great tool for collecting feedback

We use Bugherd during the QA process of our Shopify website design/dev projects. We invite our clients to submit their feedback and we also use it internally to communicate development requirements.

Vorteile

Finally a tool to track feedback accurately for web development! A fantastic way to pinpoint your feedback and collaborate on a solution.

Nachteile

Guest access is limited in providing exposure to overall project status which causes extra work to generate reports to communicate project progression.

Antwort von Splitrock Studio

Thank you for leaving a review Stacie, we appreciate your feedback and have made sure to pass that onto our dev team. Cheers for being an awesome BugHerd customer.

Beantwortet am 14.8.2019
Nico
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.4.2020

Must have tool for project launch

With bugherd we have a tool to assign tasks to frontend, backend, designer and project owner.

Vorteile

It is easy to make the client to understand the work flow. With this tool we accelerate the project launch.

Nachteile

It could be useful to have the option to close the feedback round.

Antwort von Splitrock Studio

We are so glad to hear that BugHerd is a must-have tool for your project launches. Thank you so much for such a wonderful review Nico.

Beantwortet am 28.4.2020
Kerrie
  • Branche: Onlinemedien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.4.2021

Amazing Software

It made our new website launch a huge success!

Vorteile

This was absolutely essential in helping us develop a website where many editors were testing and needing to report issues. The fact that it gives you a screenshot of the area and the url made it so easy to isolate the issue and correct.

Nachteile

I would love to be able to communicate to someone annoymous if they could add their email address.

Antwort von Splitrock Studio

Hi Kerrie,
Thanks for the review. Glad BugHerd was so valuable with the website.
There is a way to make sure everyone adds their email - feel free to drop us a line at [email protected] if you need help setting that up.

Beantwortet am 1.6.2021
Chelsea
  • Branche: Informationsdienst
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 15.7.2021

Thank you BugHerd for an easy to use, helpful product!

Vorteile

BudHerd is a wonderful product that eliminates so many coordination challenges instantly!

Nachteile

It would be great to have a better import or mass edit feature.

Antwort von Splitrock Studio

Hi Chelsea,
Thanks for sharing how BugHerd helped eliminate coordination challenges for you. I've taken note of the bulk edit and import feature suggestion and will pass that on to the team.

Beantwortet am 19.7.2021
John
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 22.4.2020

Great addition to your toolset.

Vorteile

Great seamless integration in the products we realise for our clients.

Nachteile

No estimation of workload possible on bugs.

Antwort von Splitrock Studio

Thank you for taking the time to review BugHerd. We've passed your feedback on workload estimates onto the product team also. We hope to keep making BugHerd the best possible tool for collecting feedback and tracking bugs with clients

Beantwortet am 28.4.2020
Ted
  • Branche: E-Learning
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.4.2020

BugHerd

Very positive: great product; great team.

Vorteile

The ability to tie a bug directly to a course page; the browser extension; automatic screenshots; discussions; the new ability add/rename swimlanes.

Nachteile

We'd like to be able to group individual courses in Canvas (each with a unique URL) into the same BH project: currently unable to do so. The annotation feature for screenshots is a bit primitive. Want to be able to edit link URLs in case page names (and therefore URLs) change after a bug is logged.

Antwort von Splitrock Studio

Thank you so much for the fabulous review Ted. We really appreciate you taking the time to give such excellent feedback. We're dedicated to making BugHerd better and better for you to use for tracking and managing bugs.

Beantwortet am 29.4.2020
Matt
  • Branche: Automotive
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.9.2020

BugHerd has become essential to my day-to-day work

Exceptional.

Vorteile

Overall absolutely fantastic. After using BugHerd I can't imagine a better way to manage tasks with our web agency.

Nachteile

N/A - Whenever I have had any issues, the team have been exceptionally helpful in resolving them.

Antwort von Splitrock Studio

Hey Matt, thank you so much for such an amazing 10/10 review! We're very glad that we've been such a big help with managing tasks for you and the team.

Beantwortet am 15.10.2020
Richard
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 11.5.2021

Perfect bridge between development agency and client

Very positive. Really valuable and easy to use tool. Gives us great insight in the planning and development of our websites.

Vorteile

The automatic print screen and page marker work really great. Super easy to discuss new features, design changes and bugs.

Nachteile

Nothing to dislike. The tool is a great addition to our existing marketing stack.

Antwort von Splitrock Studio

Richard, we're absolutely chuffed with being described as the perfect bridge between agency and client. Thank you!

Beantwortet am 1.6.2021
Dennis
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 12.8.2019

Track your bugs and tasks easily

Vorteile

- Easy to use for customers
- Connection between ticket and webpage frontend clarifies the task at hand and minimizes feedback loops
- UI is very cleaned up and intuitive

Nachteile

- No Jira integration
- I have to write at least 40 characters in this box... ;-)

Antwort von Splitrock Studio

Thank you Dennis, we appreciate your feedback and the team is stoked to find out that you are enjoying BugHerd. Have you tried our new Zapier integration we released a few weeks back? It will help you integrating BugHerd with Jira :). In fact, we even have a pre-made Zapier Template for connecting to JIRA so it's super simple. Please email BugHerd support if you have any issues or thoughts about the integration, we're always happy to help. https://support.bugherd.com/hc/en-us/articles/204171400-How-to-use-Zapier-with-Bugherd

Beantwortet am 14.8.2019
Ricky
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 22.4.2020

I don't remember how I did this without BugHerd

Now that I've used BugHerd, I don't think there's any going back. It's incredibly simple and effective.

Vorteile

I love how simple it is to add the tag to a development site and send this to an account manager or client and collaborate with them in real time.

Nachteile

I didn't like that the columns in the "kanban board" view were fixed, but they've since changed that and I don't have a single complaint about the product.

Antwort von Splitrock Studio

Hi Ricky, wow a 10/10 review really means a lot to us! Thank you so much, we are so glad you hear you've been enjoying the updates to our product.

Beantwortet am 28.4.2020
Gill
  • Branche: Design
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 21.4.2021

A key piece of software to help communication easy between clients, designers & developers.

Bugherd provides a really good project overview of what tasks still needs to be done. It is simple and intuitive to use, I took to it within the first 15 mins and haven't looked back. It's an invaluable tool for our business and has improved our process drastically, saving so much time.

Vorteile

The kanban board and assign a task features are both straightforward and well laid out, super easy to start using straight away. Our team and clients have had no issues using it, which is great. Highly Recommend!

Nachteile

I have only been using it for the past few months, but so far haven't come up against any obstacles.

Antwort von Splitrock Studio

Thanks for the 10/10 review Gill, we really appreciate it!

Beantwortet am 1.6.2021
64 Bewertungen

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