Über BugHerd











BugHerd Preis
BugHerd bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von BugHerd ist ab 41,00 $/Monat verfügbar.
Alternativen für BugHerd
Alle Bewertungen zu BugHerd Filter anwenden
Nutzerbewertungen zu BugHerd durchsuchen
Alle Bewertungen zu BugHerd Filter anwenden

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Feedback sammeln mit Hindernissen
Vorteile
BugHerd bietet eine vielzahl an Features wie z.B. das Annotieren von Screenshots.
Nachteile
Langsame UI, optisch nicht sehr gelungen, manchmal Fehlerhaft.
Antwort von Splitrock Studio
Hi Ivan,
Thanks for taking the time to write a review of BugHerd. Am very sorry that you seem to be having issues with the software being slow and buggy. We'd really like to look into that for you. Please send through an email with the issues you're having to [email protected] and we'll take a look.

- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Professional powerhouse
I recommend this software to anyone who'll listen. I typically have a love/hate relationship with productivity software, but this is a love/love relationship. I'm confident of its capabilities and acts as an extension of superior client service. Hats off to the BugHerd team!!
Vorteile
I've never worked with more convenient software....it actually saves time, which is often-promised and never a reality. While it's convenient for production, the key feature that is most beneficial is allowing non-technical users (think account leaders, PMs, but particularly clients) to simply point and click to identify an issue. It takes a screenshot of where the issue was identified, so even if detail is missing from the logged issue, the software provides the solution.
Nachteile
I love it too much to have a least-liked feature, but if I had to point to something, I'd like the ability to have an 'explainer' within the projects, so if someone goes to a project, they know which URLs to review, expectations, timelines, etc., versus having to capture that information separately. At times it's been buggy, but nothing that was a deal-breaker; for example, it'll move tasks back to their original status, even if marked completed. I only experienced this 2x in 2 years.
- Branche: E-Learning
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
This tool pays for inself very quickly
Over the 30+ years that I have been working in the education industry, I have never encountered a more effective or efficient tool. Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company.
Vorteile
Clear user interface that anyone can quickly learn to use. Flexibility so that it can be adapted to the needs of each project.
Nachteile
There isn't anything that I dislike about it.
Antwort von Splitrock Studio
Hi Kimberly,
Thank you so much for the glowing review of BugHerd. We're delighted it's saving you so much time and streamlining your project.
Really appreciate you taking the time to share your love.
Cheers,
Merrin
- Branche: Grafikdesign
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great for client and QA collaboration
Vorteile
This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.
Nachteile
Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that
- Branche: Computer-Software
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
BugHerd has helped managing multiple website issues in one place.
Vorteile
The UX is easy to navigate. Our team members find it very easy to use in diagnosing issues on our websites.
Nachteile
Updates to the software that impacted our deployment but the team at BugHerd fixed the issue quickly so we were able to continue using it.
Antwort von Splitrock Studio
Thanks Dana for the fabulous review, glad to hear you and the team find it so easy.
Urgh to the update affecting your use of BugHerd, but pleased to hear the team were able to fix it quickly.
Cheers,
Merrin

- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Get BugHerd and never get another bug list over email.
Love it! We use it every day.
Vorteile
Clients and team love using this tool. It’s easy to figure out and use for everyone.
Nachteile
No way to see items assigned to you across all projects.
In Betracht gezogene Alternativen
AsanaGründe für den Wechsel zu BugHerd
Contextual bug pinsAntwort von Splitrock Studio
Hi Andrew, thank you so much for your amazing 10/10 review! Your feedback is being heard by our team as we continue to make BugHerd better for you, your team and your clients.

- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Our clients LOVE it
Vorteile
To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!
Nachteile
BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.
Antwort von Splitrock Studio
Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Very handy tool in web development
vera satisfied and very excited with new features implemented in this handy tool
Vorteile
Very handy and usefull software that helps organize various tasks during developing a new website. Aditional information collected into specific task are very helpfull for developers, and also captured screenshot and possilibility to add files to task (for example video)
Nachteile
sometimes its problem to capture screenshots of website.
Antwort von Splitrock Studio
Thank you for taking the time to write such a great review for us Stefan! We really appreciate when customers provide this kind of detail in their reviews. We are always actively looking for ways to improve the product so your review has been extremely helpful.

- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
A no-brainer purchase for any agency or development team
A pleasure to use. Easy to install and use and it makes QA testing a delight.
Vorteile
It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.
Nachteile
The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.
Antwort von Splitrock Studio
Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned!

- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Efficient and easy to use QA tool
We've been using Bugherd for several years for website QA tasks and the experience is great so far. We have not thought of changing this tool, it serves its purpose 100%. Easy to use, the drawing and the tagging really help with identifying the exact location of bugs.
Vorteile
the drawing and the tagging really help with identifying the exact location of bugs
Nachteile
Nothing so far, even when our team had contacted the support in the past to sort out the lack of some features, the Bugherd dev team managed to update their product and those features were finally added
Antwort von Splitrock Studio
Hey Stella - thanks for the great review of BugHerd. So glad you've been helping to further develop BugHerd with us to be an even more useful tool.

- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I love bugherd!
Vorteile
very easy to use, easy to report issues and sort them. usefull to have context for the issues.
Nachteile
I have nothing to report about the cons.
Antwort von Splitrock Studio
Hi Elizabeth, thank you for such a wonderful review! It's so great to hear that BugHerd is making you and your team's work easier.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great bug tracker and online collaborative tool
Vorteile
The features I need and not bloated with ones I don't need.
Nachteile
I really do not have any cons to list other than the limitations to number of users for a given price.
Antwort von Splitrock Studio
Hi Bill,
Thanks so much for your review of BugHerd. Really appreciate hearing that you find it a great collaboration tool for tracking bugs.
Cheers,
Merrin
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Bug Tracking at its best form, simple and fast
Vorteile
It is very simple to load, track, and update bugs.
Nachteile
Unable to view the captured and uploaded screenshots without opening a new window.
Antwort von Splitrock Studio
Hi Bertus,
Thank you for taking the time to review BugHerd. Love hearing that for you it's Bug Tracking at its best.
Cheers,
Merrin
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
An essential tool for serious project management
This product is exceptional, without it web and software development would be much harder to manage, I manage multiple projects each having multiple members, the thought of tracking bugs from multiple sources like I used to in email and spreadsheets would literally take for ever to track, update and share, BugHerd has saved me and my team thousands of wasted hours!
Vorteile
Projected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well. I couldn’t bear to go back to email or spreadsheet task list!
Nachteile
As projects grow and users need to be added to different projects the cost can get expensive, be aware that the lift from 10 users to 25,50 isn’t obvious from the outset, know this in advance so it can be absorbed in your SLA’s
Antwort von Splitrock Studio
Hi Elliott,
You've made our day by letting us know your team has saved thousands of wasted hours with BugHerd. Thanks for your thorough and kind review.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Fast bug tracking for bulk bugs, with slow development of new features
I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management.
The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better.
Vorteile
Fast bug reporting with easy to set tags, users and descriptions.
Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website.
No need to install code for each website you test.
Nachteile
The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch.
Antwort von Splitrock Studio
Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020.
- Branche: Onlinemedien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Bugherd is as indispensable as email
Im a huge fan of Bugherd. It's open all day and I constantly refer to it for project/task updates. In a virtual team setting and work from home, it has become indispensable.
Vorteile
Bugherd is the perfect tool for clients to capture ideas, bugs and issues on their site. We can also use it to communicate with all parties involved on the task and track the progress of the ticket.
Nachteile
Not much to dislike. There are opportunities to make it better including adding time tracking.
Antwort von Splitrock Studio
Thanks Christian for the lovely review and your suggestions for making BugHerd even more useful for you. Love it!
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great tool for small and medium-sized businesses
I've been using this tool for over 1.5 years and I love it. It helps keep up with our QA process and keeps track of all the bug reports. It has easy to use comment area where people can ask for clarification on each task/bug and it also automatically tracks all the nesessary technical details (screen resolution, operating system etc) when you report a bug, which a developer would need. I've used other alternatives such as Zendesk (which is also a great tool) however for smaller teams, I find BugHerd to be a great solution.
Vorteile
BugHerd is very easy to use. I haven't run into a case where someone (neither a client or a developer) has difficulties hitting the ground running with it.
Nachteile
The email notifications can be a much. There is an option to modify that in the settings of course, however I find clients don't typically dive into those.
Antwort von Splitrock Studio
Hey Denitsa, wow your 10/10 review means a lot to us! We're so glad that BugHerd has been so helpful for you, and your feedback is being passed on to our team as we do our best to make BugHerd even better.

- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Best tool for web design
I have been using BugHerd for many years and it is simply the best. All of my clients love it and it has simplified the website review process so much. I don't know what I would do without this tool. It is amazing.
Vorteile
Easy of use and ability to tag the specific spot that needs correcting on websites.
Nachteile
Sometimes the email notifications don't notify you of new bugs on the site.
Antwort von Splitrock Studio
Thank you for such a detailed and 10/10 review Lee! We appreciate you taking the time our of your day to give us such excellent feedback.
- Branche: Design
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Can't live without Bugherd
Vorteile
Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform.
Nachteile
The only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account.
Antwort von Splitrock Studio
Thanks for taking the time to write such a lovely review of BugHerd, Ashley.
Really appreciate it. Will pass on the suggestion for project specific notifications to help make BugHerd an ever smoother experience for you.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
A Real Game Changer for Web Dev
Clients have really leaned into this platform. The level of transparency it provides is a big deal for them and allows us to work alongside them rather than play the interpretation game. I'd suggest it to any team that handles large website builds or even simple landing page designs.
Vorteile
BugHerd has been a pretty big game changer when it comes to my team's web development capabilities. While we used to have to add significant notes to PDFs and emails to send to the client (and vice versa), now we can tackle changes and feedback right at the source. The tool is fairly simple to use and makes it easy for our clients to give us their thoughts, which has made our timelines shorter and deliverables easier to fulfill.
Nachteile
Since BugHerd is still being refined and updated pretty frequently, there are the occasional hiccups. It still has some quirks with multiple website testing instances that tend to cross some wires in the feedback. The ability to add a voice recording or brief screen recording to really lock down feedback would be great. When working with a team in a different area, adding bugs to your site can be interpreted a million different ways, so an easier way to provide specific info would be the next evolution of BugHerd.
Antwort von Splitrock Studio
Hi Todd, What an awesome and thorough review! Thank you so much. How cool is your idea of a voice recording? We'll look into it. Thanks again. The BugHerd Team.
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
BugHerd saves hours of client calls and endless piecemeal emails with feedback!
Vorteile
It's great to be able to let clients review sites on their own at their own pace. That has saved me hundreds if not thousands of hours on client calls going back and forth on their thoughts. I absolutely love BH. Thank you for existing!
Nachteile
We have had minor issues with clients not being able to create their accounts, seeing the BH tab, or losing the BH tab after the first round of review. It would also be great if it was compatible with all browsers.
Antwort von Splitrock Studio
Hey Gui, we really appreciate this amazing review from you! Your feedback has been passed onto the team as we continue to improve BugHerd, making it the best it can be.
- Branche: Grafikdesign
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Nice UI. Not compatible with responsive websites, however
Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.
Vorteile
I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc.
I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!
Nachteile
When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug.
The extra client details are only accessible if the client installs the BugHerd browser plugin.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
BugHerd is a life saver
We use this with our customers to help make the process of identifying bugs easier for us and for them. It works every single time, even our less tech-savvy clients are able to use this with ease!
Vorteile
We absolutely love how easy it is to add, edit and deal with bugs in our website applications.
Nachteile
There is nothing we don't like about the software
Antwort von Splitrock Studio
Hi Adam,
What a lovely review you've left for us. We're so chuffed to be called a life saver!

- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great software that makes the website revision process a breeze
Great software that helps collaborate on developing (or developed) websites! We put our websites on a staging link for our internal teams and for the customer to review before pushing it to the main URL. BugHerd compliments this well by giving us one place to "herd" our "bugs" and assign to the correct person or team to correct it before the roll out. You can set priority, reorder the comments, assign them or reassign them, change the progress of each bug, and watch as progress is made on correcting (and double check) the reported isssues. This is easy to use, easy for anyone to pick-up quickly, and much easier than trying to type out changes in a document. You can pinpoint a spot on any page of the website that you're referencing and it even attaches a screenshot in case there is variance between browsers, which does happen. Great product that makes the revision process go quickly and smoothly.
Vorteile
Easy to use and SO helpful with screenshots for easy bug
Nachteile
Have to sign up individually and have to download the program for each website used
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 6-12 Monate genutzt
-
Quelle der Bewertung
Amazing feedback tool
We used Bugherd on two different website launches, one of which was a web application which required a lot of testing before going live. The use of Bugherd easily cut a few weeks off of our projects by streamlining the feedback/bug reporting features.
Vorteile
The simplicity of installation and then the ability to direct users to simply click on a feedback tab on our website was awesome. Users were able to submit feedback simply, power users with the browser extension could submit more informative feedback with screenshots, and the kanban style board for managing feedback was SO helpful for prioritizing and tracking bugs and issues.
Nachteile
As far as I am concerned it is perfect in every way. There is not much more one can ask for when using a tool that only requires a simple snippet of code to change the way your users provide feedback.
Antwort von Splitrock Studio
Practically perfect in every way? Wow! What an awesome review. Thank you so much, we are so pleased that our tool makes getting actionable feedback easy for you and your clients!
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Wonderful product that does exactly what is says it does.
Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban. One of the best products we have used.
Vorteile
Simple to deploy, simple to use. Even the technically unskilled were able to note issues that needed attention. We used BugHerd to successfully maintain a 600 plus page website through two CMS changes, and it worked flawlessly.
Nachteile
A bit difficult to note changes on mobile, but it seems like that has been addressed now.
Antwort von Splitrock Studio
Thanks for the glowing review, Chuck. You've definitely put it through its paces with two CMS changes for a 600+ page website! Glad the mobile tweaking has been useful for you too.
- Branche: Onlinemedien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Amazing all round product
Vorteile
We love the simplicity that Bugherd gives to our clients. They can submit feedback or issues directly on the frontend of their website quickly. Bugherd has helped give clear communication channels to our clients and given us the ability to discuss issues as ease.
Nachteile
Direct Intergration into Jira would have been good we have managed to do it via Zapier.
Antwort von Splitrock Studio
Thank you so much for your glowing 10/10 review, Brittany. We really appreciate you taking the time to give us feedback. We are always looking to improve the product to be the absolute best for collecting feedback and tracking bugs with clients.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
BugHerd makes it easy to QA
Vorteile
BugHerd is very easy to jump in, understand your need and help you document swiftly. I've used it on both small and large teams and truly enjoy the interface of the product. It doesn't take up too much space either which can sometimes distract you from seeing the full view/frame at any point.
Nachteile
Can't think of anything that distracts me that much about BugHerd, and I think that is a good thing. :)
Antwort von Splitrock Studio
Thank you for jumping in and leaving a review ! The team is stoked to hear that BugHerd makes your QA process easier.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Helps Make Large Projects Much Less Overwhelming
Vorteile
The ease of just quickly adding a small task helps prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox. Also the ability to add attachments or associated screenshots is very helpful.
Nachteile
The ability to clear or check and move multiple tasks over to the next status/column is missing. For example, I would love to be able to move several items from "Completed in DEV [Branch]" to "Ready for RELEASE [Branch]" when doing a code merge.
Antwort von Splitrock Studio
Such lovely words, Paul! Glad we're helping with prioritising and capturing all tasks in large projects.
Thanks for the feedback about moving multiple tasks, you are not alone with that wish.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Bug Tracking Done Right
This is a product that has proven its value over the years. The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd.
Vorteile
The Intuitive and robust nature of the product makes it an invaluable tool that we can not live without.
Nachteile
The Mobile Support could be better BUT it is in the works.
Antwort von Splitrock Studio
Thank you so much for leaving a review Scott. BugHerd wouldn't function without awesome customers like you.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Essential for our work flow
We use it just about every day for all web projects and would hate to be without it. It's indispensable.
Vorteile
Marking comments in real-time on the actual web page was a huge plus for us.
Nachteile
Early reliance on browser extensions for some functionality was a bit of an issue for some clients as they require assistance from their IT dept to get installed - if it was possible at all.
Antwort von Splitrock Studio
Thank you for taking the time to review BugHerd for us Tom. We really appreciate the feedback and are so glad to hear you love the product so much.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great for getting feedback from users.
Vorteile
Very simple to use. We have a number of young people that can help us with testing when we use this product.
Nachteile
Pricing is a bit high, but they don't really have competition, so it makes sense.
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Fantastic QA reporting and tracking tool!
Vorteile
There are many great things about Bugherd!
- Ticket QA items directly in the browser while view the application in question
- Tickets automatically populate reproduction environments and provide screenshots
- Tickets are automatically sorted into a board, where users can begin working on them
Nachteile
- There is no way to limit visibility of bugherd for certain users (i.e. if you want to add a client, they will see everything).
- Integrating bugherd with other project management tools would be extremely valuable.
- Branche: Programmentwicklung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Essential Tool
Vorteile
Integration was very easy and it's easy for my clients to use. We use Bugherd for all bug reporting and most feature requests.
Nachteile
I can't think of anything that could be improved.
Antwort von Splitrock Studio
Hi Gary, wow thank you for a 10/10 review! We couldn't be happier to hear you can't think of any improvements.
However, we will continue to make updates that ensure your workflow for bug tracking and collecting client feedback becomes easier and easier! Thanks again.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Makes our Team more Efficient
Using Bugherd has allowed me to keep a consistent workflow, even when work needs to be QA'd. Using the tool makes the process quick and efficient, and I'm able to communicate thoroughly with the engineers on my team.
Vorteile
What I love most about this software is the ease of use. I can translate bugs to the developers on my team so easily, and quickly! We are a fast paced company and this helps keep it that way.
Nachteile
Ideally, I would love a mobile version - so I can test on my device (rather than just the in browser inspect mode for mobile). Other than that, I love the product.
Antwort von Splitrock Studio
Hi Alicia, thank you so much for such a fantastic review. We really appreciate the feedback and are dedicated to continually improving the product so that your team can continue being fantastically efficient.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Improves efficiency
Great
Vorteile
Improves efficiency and productivity. Keeps everyone on track.
Nachteile
Limited integration. I wish there's trello integration. :)
Antwort von Splitrock Studio
Thank you so much for a 10/10 review Jo Ann! We really appreciate you taking the time and love hearing that BugHerd improves the efficiency and productivity of your team. We'll certainly take your integration feedback on board, stay tuned for our regular product updates.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Excellent Online Project Management Tool
Vorteile
BugHerd makes communication with our project developers so simple. The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic.
Nachteile
At the moment I honestly have no issues with the software.
Antwort von Splitrock Studio
Thank you so much for stopping by and leaving us such a fabulous 5-star review. We are so glad BugHerd suits your communication needs. Happy BugHerd'ing ;)
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Solid solution for building SaaS products and websites
Vorteile
Easy to use. Intuitive. Makes communicating with developers and reporting bugs, issues, and requests about as easy as can be
Nachteile
I really wish there was a 2-way flow with Jira.
Antwort von Splitrock Studio
Thanks for taking the time to share your review, Andrew. Love that you're finding it so easy.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Bugherd is awesome!
Vorteile
We love that we can work with our clients outside of email to solve problems efficiently. It helps us get on the same page with our product developments.
Nachteile
That I can't use it for more static design things like print/branding/etc.
Antwort von Splitrock Studio
Hey Kendyl thank you so much for the wonderful review, we are so glad you hear you've been enjoying using the product with your clients. Your feedback is very important to us as we continue to improve BugHerd.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great tool for collecting feedback
We use Bugherd during the QA process of our Shopify website design/dev projects. We invite our clients to submit their feedback and we also use it internally to communicate development requirements.
Vorteile
Finally a tool to track feedback accurately for web development! A fantastic way to pinpoint your feedback and collaborate on a solution.
Nachteile
Guest access is limited in providing exposure to overall project status which causes extra work to generate reports to communicate project progression.
Antwort von Splitrock Studio
Thank you for leaving a review Stacie, we appreciate your feedback and have made sure to pass that onto our dev team. Cheers for being an awesome BugHerd customer.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Must have tool for project launch
With bugherd we have a tool to assign tasks to frontend, backend, designer and project owner.
Vorteile
It is easy to make the client to understand the work flow. With this tool we accelerate the project launch.
Nachteile
It could be useful to have the option to close the feedback round.
Antwort von Splitrock Studio
We are so glad to hear that BugHerd is a must-have tool for your project launches. Thank you so much for such a wonderful review Nico.
- Branche: Onlinemedien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Amazing Software
It made our new website launch a huge success!
Vorteile
This was absolutely essential in helping us develop a website where many editors were testing and needing to report issues. The fact that it gives you a screenshot of the area and the url made it so easy to isolate the issue and correct.
Nachteile
I would love to be able to communicate to someone annoymous if they could add their email address.
Antwort von Splitrock Studio
Hi Kerrie,
Thanks for the review. Glad BugHerd was so valuable with the website.
There is a way to make sure everyone adds their email - feel free to drop us a line at [email protected] if you need help setting that up.
- Branche: Informationsdienst
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Thank you BugHerd for an easy to use, helpful product!
Vorteile
BudHerd is a wonderful product that eliminates so many coordination challenges instantly!
Nachteile
It would be great to have a better import or mass edit feature.
Antwort von Splitrock Studio
Hi Chelsea,
Thanks for sharing how BugHerd helped eliminate coordination challenges for you. I've taken note of the bulk edit and import feature suggestion and will pass that on to the team.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great addition to your toolset.
Vorteile
Great seamless integration in the products we realise for our clients.
Nachteile
No estimation of workload possible on bugs.
Antwort von Splitrock Studio
Thank you for taking the time to review BugHerd. We've passed your feedback on workload estimates onto the product team also. We hope to keep making BugHerd the best possible tool for collecting feedback and tracking bugs with clients
- Branche: E-Learning
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
BugHerd
Very positive: great product; great team.
Vorteile
The ability to tie a bug directly to a course page; the browser extension; automatic screenshots; discussions; the new ability add/rename swimlanes.
Nachteile
We'd like to be able to group individual courses in Canvas (each with a unique URL) into the same BH project: currently unable to do so. The annotation feature for screenshots is a bit primitive. Want to be able to edit link URLs in case page names (and therefore URLs) change after a bug is logged.
Antwort von Splitrock Studio
Thank you so much for the fabulous review Ted. We really appreciate you taking the time to give such excellent feedback. We're dedicated to making BugHerd better and better for you to use for tracking and managing bugs.
- Branche: Automotive
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
BugHerd has become essential to my day-to-day work
Exceptional.
Vorteile
Overall absolutely fantastic. After using BugHerd I can't imagine a better way to manage tasks with our web agency.
Nachteile
N/A - Whenever I have had any issues, the team have been exceptionally helpful in resolving them.
Antwort von Splitrock Studio
Hey Matt, thank you so much for such an amazing 10/10 review! We're very glad that we've been such a big help with managing tasks for you and the team.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Perfect bridge between development agency and client
Very positive. Really valuable and easy to use tool. Gives us great insight in the planning and development of our websites.
Vorteile
The automatic print screen and page marker work really great. Super easy to discuss new features, design changes and bugs.
Nachteile
Nothing to dislike. The tool is a great addition to our existing marketing stack.
Antwort von Splitrock Studio
Richard, we're absolutely chuffed with being described as the perfect bridge between agency and client. Thank you!
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Track your bugs and tasks easily
Vorteile
- Easy to use for customers
- Connection between ticket and webpage frontend clarifies the task at hand and minimizes feedback loops
- UI is very cleaned up and intuitive
Nachteile
- No Jira integration
- I have to write at least 40 characters in this box... ;-)
Antwort von Splitrock Studio
Thank you Dennis, we appreciate your feedback and the team is stoked to find out that you are enjoying BugHerd. Have you tried our new Zapier integration we released a few weeks back? It will help you integrating BugHerd with Jira :). In fact, we even have a pre-made Zapier Template for connecting to JIRA so it's super simple. Please email BugHerd support if you have any issues or thoughts about the integration, we're always happy to help. https://support.bugherd.com/hc/en-us/articles/204171400-How-to-use-Zapier-with-Bugherd
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
I don't remember how I did this without BugHerd
Now that I've used BugHerd, I don't think there's any going back. It's incredibly simple and effective.
Vorteile
I love how simple it is to add the tag to a development site and send this to an account manager or client and collaborate with them in real time.
Nachteile
I didn't like that the columns in the "kanban board" view were fixed, but they've since changed that and I don't have a single complaint about the product.
Antwort von Splitrock Studio
Hi Ricky, wow a 10/10 review really means a lot to us! Thank you so much, we are so glad you hear you've been enjoying the updates to our product.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
A key piece of software to help communication easy between clients, designers & developers.
Bugherd provides a really good project overview of what tasks still needs to be done. It is simple and intuitive to use, I took to it within the first 15 mins and haven't looked back. It's an invaluable tool for our business and has improved our process drastically, saving so much time.
Vorteile
The kanban board and assign a task features are both straightforward and well laid out, super easy to start using straight away. Our team and clients have had no issues using it, which is great. Highly Recommend!
Nachteile
I have only been using it for the past few months, but so far haven't come up against any obstacles.
Antwort von Splitrock Studio
Thanks for the 10/10 review Gill, we really appreciate it!