Über Accelo

Accelo ist eine cloudbasierte Lösung zur ServOps-Automatisierung (Service Operations), mit der Nutzer alle kundenbezogenen Aktivitäten verwalten können. Diese Lösung eignet sich für Unternehmen jeder Größe in verschiedenen Branchen.

Accelo sendet automatisch Vorlagen-E-Mails, erstellt Folgemeetings und aktualisiert Felder wie Fälligkeitstermine. Die Lösung kann in andere Lösungen integriert werden, sodass Nutzer von einem einheitlichen Ort aus auf alle kundenbezogenen Informationen zugreifen können.

Accelo bietet ein zentralisiertes System für den E-Mail-Posteingang, in dem jedes Teammitglied auf kundenbezogene Informationen zugreifen kann. Alle kundenbezogenen Informationen werden gespeichert und archiviert und können problemlos mit einem globalen Suchwerkzeug abgerufen werden. Mit den mobilen Android- und iOS-Apps von Accelo können Nutzer remote auf sämtliche Funktionen der Lösung zugreifen.

Darüber hinaus bietet die mobile App verschiedene Funktionen, darunter einen Aktivitätsstrom, Timer, ein Verkaufsmodul, Projektmanagement, Zeiterfassung, Probleme und Tickets sowie E-Mail-Kollaboration.

Accelo bietet Dienste auf monatlicher Abonnementbasis an, die Unterstützung über eine Online-Wissensdatenbank und per Telefon umfasst.

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Accelo Preis

Accelo bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Accelo ist ab 24,00 $/Monat verfügbar.

Startpreis:
24,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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Accelo Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,3
Funktionalität
4,4
Bedienkomfort
4,1
Kundenbetreuung
4,4
5 von 148 Bewertungen Alle Bewertungen anzeigen
Shahidul
  • Branche: Internet
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.8.2022

A Wonderful Project Management Software!

Vorteile

It kind of changed a whole lot of my teams work ethic, and system. Helper us immensely with unique set of features, especially, syncing schedules, result tracking.

Nachteile

Nothing much really. Just that the pricing is on the higher side. Not a deal breaker though.

Antwort von Accelo

Hi Shahidul, thank you for taking the time to leave a review! We're so glad to hear that Accelo's unique features are helping your team manage schedules and track results. Thank you again for your feedback!

Beantwortet am 9.9.2022
Jessica
  • Branche: Computer-Software
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 29.5.2022

Helps me stay on top of things and simplify my workload

Accelo helps me keep track of existing projects and give assignments to the right people. What I like most about it is how easy it is to see what the current status is at any given time. Having access to our company's email is a benefit to us as well, since we use the email integration.

Vorteile

One of the nicest features is the ability to attach email threads to specific clients or projects inside a company. In our previous program, we had to duplicate task lists and pray we didn't mess anything up by not being able to create project templates.

Nachteile

To have a good overview of the billing dashboard, you presently have to rely on the usage of filters, which isn't enough. At a glance, I'd want to know if an invoice has been delivered, received, and paid. The mobile app comes in second, but it falls well short of the online version in terms of functionality and is in desperate need of some love and care.

Ryan
  • Branche: Personalwesen
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
3
Bedienkomfort
1
Kundenbetreuung
0

2
Bewertet am 24.8.2022

Terrible at the basics

From and PM/Consultant standpoint it has made my life harder. Nearly all I speak to dislike.

Vorteile

There is nothing I like. Every Feature that seems like it would be a good thing E.G. having meeting from calendar appear in timesheets ends up not working to what you would expect. For example meeting will auto allocate to client and not project if not created from Accelo. Meeting can then not have people on different rates capture time as costs will not capture correctly.

Nachteile

Very Time consuming to capture Time and create/manage projects. Time capture overhead increased significantly when business started using Accelo.

Project Planning is very primitive and very slow with basic/backward functionality. honestly seems like Beta software at times.

Antwort von Accelo

We are sorry to hear you're unsatisfied with the platform. We'd love to offer assistance to improve your Accelo experience moving forward.

You mentioned your timesheets allocate meeting time to your client and not to the project if created outside of Accelo, this is correct. The best way to resolve this is to create meetings within Accelo and mark them against the associated project.

We're sorry you're experiencing issues with tracking time. Accelo offers multiple ways to capture time so we recommend reaching out to your Customer Success Manager to explore more efficient methods. We want to make sure you're aware of the robust project management functions available, including scheduling, multiple views, profitability tracking and predictions for project timelines and budgets. We recommend connecting with your Customer Success Manager to explore these functions.

Thank you for your feedback and we hope we can work with you to explore other ways to improve your Accelo experience.

Beantwortet am 29.8.2022
Denise
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 17.7.2022

Accelo is the perfect tool for our projects

Accelo is used to manage the whole project lifecycle, from creating tasks and allocating them to team members to tracking time and expenses. This program is great since it allows us to organize all of our customer information in one place, including notes, invoices, payments, and open tasks. When used together with other applications, such as Xero, Salesforce's sales cloud, PayPal, MailChimp, and social media platforms, it allows for optimal project growth.

Vorteile

I appreciate how flexible it is, since we are able to make changes to things like invoicing, branding, reports, and marketing campaign templates. It offers a full invoicing section where we can make our own invoices and modify existing ones, as well as invoice online and connect to Xero. The Gantt chart allows us to see the status of each work and the amount of time it takes in real time, and it makes it easy to create, assign, and track tasks for team members.

Nachteile

All of the software's modules have received glowing recommendations from the many departments that have used them. This is because the software is user-friendly and straightforward, easily adjusting to the specific requirements of each business and each project.

James
  • Branche: Personalwesen
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.9.2020

Opitimized and Automated our Workflow

Automated our business process from sale, to project, to billing. All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing.

Vorteile

We switched to Accelo after using other inferior products for 18 years. We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business.

With Accelo, we have been able to place several business functions on one platform, where before, we had to use several products to accomplish the same thing - with little or no automation. We are now more automated and productive. Our team loves the product!

With the current COVID pandemic, we have found ourselves having to do more with less. To meet these new challenges, we are taking full advantage of Accelo's Expert Services Program and have partnered with an Accelo Implementation Manager. The benefits to our team and bottom-line were immediate. When this crisis is over, we will recover quicker and grow our business with more confidence using the software.

Nachteile

We love the software. As others have stated, we wish that we had been using it years ago.

In Betracht gezogene Alternativen

Easy Projects, WorkflowMax, Scoro, monday.com und Smartsheet

Warum Accelo gewählt wurde

We switched from our previous project management software (Quickbase), due to Accelo's ease of use, workflow automation - which runs our business. Cost was also important - we saved money by switching.

Zuvor genutzte Software

Quickbase

Gründe für den Wechsel zu Accelo

Functionality, Cost, Customer Reviews, User Interface, Team buy-in, Integrations with other software, Automation, and It was the PERFECT FIT for our business

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