Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment.
Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves.
Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location.
Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee. The task management feature updates managers with status on tasks that are completed, impending, or overdue. The software integrates with JIRA to enable project transparency.
Steve M. Branche: Non-Profit-Organisation Management Mitarbeiteranzahl: 501-1.000 Mitarbeiter
We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.
Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself
Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.
Panagiotis K. Branche: Medienproduktion Mitarbeiteranzahl: 2-10 Mitarbeiter
The experience I had the last 9-10 years that me and my colleagues worked with Confluence is excellent.
The document editor works smoothly even from the mobile app that is offered.
There are many article templates to choose from when you start creating an article, from decision making documents to marketing strategy forms and solution focused how-to pages.
Confluence supports a lot of media types in the pages, so it's easy to create helpful articles with video, audio, images and many more like attention panels, embedded spreadsheets, etc. You can even embed the contents of one section of a page to another page, so that if you change that it reflects the change in all the pages that the section was included. Which is great for customer support and of course technical documentation.
Did I mention that you can create as many different wikis as you like? Confluence calls those "spaces" and it's a great way to keep things separated. I use different wiki spaces for my employees handbook, customer support, app manuals, design documents per project, etc. The possibilities are endless and having them separately helps with security between different roles in the company and outside of it.
Confluence, especially the new cloud version, is one of the best tools to use for documenting your knowledge-base. The best parts for me are:
- The ability to connect my articles with to-do tasks from project management (Jira from Atlassian, same company, so they work like a charm together).
- The articles I can contain any media types, from spreadsheets that I can edit in-line to videos. There are also a lot of native panels to help anybody create very stylish articles with usability.
- In-line and footer comment sections help my team discuss and develop documents all together, without losing any of the discussion history.
- The ability to also keep an internal blog. I use that to inform my colleagues for the day-to-day developments, and keep everybody on track with high ideas and management efforts.
- All of the above can be also used as a customer-facing knowledge-base, to serve your customers with documents, operation manuals and help articles. Very handy if you use it together with the service desk solution from the same company, but can also be used stand-alone too.
In general it's one of the best choices that I made when I was searching for a documentation solution for my company and my clients, back in 2010. Almost a decade passed and Confluence is still growing better and better by the time. Atlassian the company behind Confluence is now huge and offers many solutions that integrate with Confluence, making it an even better choice if you use other tools from them.
I can't find any cons to Confluence. After all there is no perfect solution, only elegant ones depending on the problem one tries to solve.
Atlassian is offering a trial period so anybody can see if Confluence is good for their company's documentation needs.
From my experience, it would be bad to start a trial before you hove some really motivated people in your team and some content to put in there. Because it would be better to test Confluence with something that you would use in your company, so that you see first hand the pros and cons while your team works with Confluence with material that is close to the true material that you would put in there.
If I was to change one thing it would be the way it recognizes internally any of the pages I create, so that Confluence doesn't have any issues with pages with same titles. That would be a nice time saver and space saver in the outline of any wiki one creates.
Saurabh G. Branche: Finanzdienstleistungen Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
I really like it. I have not came across a better product for that. You can keep data in any way, tables, blob or even nice looking html. Copy paste form many source work great. It has a lot of integrations to make it easier to track data.
Its easy to use and you can throw anything at it. You can control who sees what completely. Everything you add is searchable.
It becomes quite huge soon and you end up having a giant repository of data to shift through. You have search functionality but eventually it ends up searching similar to google. I don't know what they can do to make it more simpler but thats the biggest issue I face.
Andrew K. Branche: Internet Mitarbeiteranzahl: 13-50 Mitarbeiter
Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.
Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.
Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.
Jessa F. Branche: Personalbeschaffung & -besetzung Mitarbeiteranzahl: 2-10 Mitarbeiter
It has been great so far, and we feel like we have barely scratched the surface.
We are using the free version so far. We needed a better way to share documents and consolidate files rather than sending files back and forth. Everyone can log in to Confluence and see any updates, get tasks assigned, update documents, and more. There are many many many templates to use and features to add to documents. The possibilities of use of this product seem endless.
It can be very overwhelming to learn. We went about a week before we started to get the hang of the product. You need to read a few tutorials or blog posts to start to figure it out. We decided to go with using it and are still learning the best ways to use it. We wish there were more editing features for document like Google docs has with suggesting edits, where you can cross out text and substitute right in the form, but instead you need to write comments. Edits are tracked, but it's not as easy to use or see what was edited.