Ytel is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.
The solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices.
Users have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.
Filters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.
Support is offered via phone, email and through other online resources.
Verifizierter Rezensent Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless.
There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate.
Jessy M. Branche: Immobilien Mitarbeiteranzahl: 2-10 Mitarbeiter
Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done!
Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess! Speedy dials! saves time!
There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls!
Brianna M. Branche: Finanzdienstleistungen Mitarbeiteranzahl: 51-200 Mitarbeiter
It is not our company's money worth.
I like how I can see who is on break, online, offline, etc.
I cannot listen to live calls without it sounding funny.
Sometimes some other lines interfere and I can hear other persons private information.
Sometimes I cannot find calls even if I go through the long process of looking for a call.
Not all calls get recorded. I have to send a ticket to ask someone to give me the call. For example, it will shot that a call is 25 min. long and I wont be able to hear it.
Ryan S. Branche: Grundschul- & Sekundarbildung
First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on! When you need support or have an issue (very rare), they have an actual qualified support team IN the US! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple!
Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system! Seriously, it does not get any easier!!
I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great!
Don't get sold by other companies about them saying that their software is better because X, Y, and Z. To be honest, a dialer is a dialer and its the support, user interface, and dialing options that make a call center robust and dynamic. Fortunately, Ytel has it all when it comes to evaluating the dialers. Others out there are missing that proper user interface, or better yet, don't have the uptime that Ytel does! I can't tell others how many times my dialer went down. You'd think, they way they sell and promote their software, that this never happened; however, I can tell you first hand that it does. For the last 2+ years I've been on Ytel, I think I've been down for a total of 5 minutes and that was when we should have been off the phones anyways. Honestly speaking, the others are lots of smoke and mirrors, Ytel is really the only one that is complex enough when you need it and easy enough to navigate making the whole process easy!
Holly D. Branche: Marketing & Werbung Mitarbeiteranzahl: 13-50 Mitarbeiter
I have used YTEL with before in Mediamix's system. I pulled reports, loaded lists ect and though transferring to Car Guardian would be similar. The set up is messy and everyone on the support team has been very helpful when I call in with questions. I have spoken with Jimmy most days as well as James, I am sure they flip a coin to see who will answer my trivial questions for the day, but they are always nice and helpful! Patrick is a CHAMP! He has taken a lot of time to make sure that I don't blow anything up! I look forward to working with him as we set up a new streamlined system,
PATRICK! When set up properly it is very easy to create reports and sort information in a way that makes sense. I also like that the system is led by the phone number, this makes it very easy to search ona lead. Also, if there is something you would like to see a certain way, they will build it for you and make it "pretty"
There is no quick way to get list information to make changes on the fly. If it was easy to quickly know how m,any leads are in each list and when a list was ready to reset or how much has been dialed; life would be much easier. Going into each list to evaluate is time consuming and I have not got the same explanation on how to read the report either. Seem everyone interprets this differently. Running an export call report and sorting is also time consuming and results in a different answer each time the list resets. Not easy to figure if the list is good or not.
I downloaded you app and it looks great! Adding the Dialable leads would be very helpful. If a user needs or want to quickly check in on the dialer this would be very helpful