Shedul by Surge Ventures Inc. is a cloud-based appointment scheduling and business management software solution. It offers slot booking, calendar management, product management, service management and a point of sale (POS) functionalities within a suite. The product caters to caters to the needs of hair and beauty salons, massage centers, spas and saunas, health clinics, gyms and trainers industry segments.
Shedul allows customers to book appointments online via browser app or mobile app. Shedul also allows users to send automated reminders or alerts to customers about appointments, events and offers. The activity dashboard allows users to keep track of the daily activities, such as booking dates, notifications and actions.
Schedul also offers retail management, which allows users to manage POS transactions, invoicing, receipts and taxes.
Other features of the product include appointment preferences, appointment histories, contact details and future bookings. The vendor offers online and knowledge base support to the customers.
Dylan B. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
Not only do they have great software, but they have an amazing culture. I saw an advertisement for them, commented on my experience with their product, and congratulated them on their exposure and success.
They sent me a PERSONAL message. Emoji’s and everything! In response to that comment.
They are getting everything right.
This software is very user friendly:
Simply organized- Uses basic interfacing structure that makes everything easy to find, allowing us to perform tasks efficiently and easily, and it very easy to train staff.
Easy on the eyes- I am a people person, not a technology person. I don’t like the big flashy nonsense, crazy fonts and colors and the disappearing and reappearing functions on some of these “modern” software systems. Those things are great for advertising, not great for integrating business software. Everything is plainly labeled, all your options are programmed in an easy to search dropdown menu, and it doesn’t over stimulated your brain. Good things are built on perfecting the basics, and these guys have just about done it.
Takes the load off by enhancing customer service- In the past I have had to take on the time consuming task of sending reminders to each client/customer scheduled personally. As a professional who strives for customer service perfection, knowing that rep sends auto-confirmation and 24 hour reminders relieves a lot of stress. All I have to do is input the correct basic information, then Shedul takes it from there.
Honestly I have not found something negative about using this software. I am not the one who customizes our particular account, I am a user only. However, from a user perspective at least, this software hits all the check marks.
Antwort: Shedul.com 21.5.2019
Jade T. Branche: Sport Mitarbeiteranzahl: 13-50 Mitarbeiter
I have been using Shedul as a scheduling tool. This has helped me to be a lot more organised and has prevented me from double booking staff which was happening before. It saves me time when taking bookings because I can see all my staff's bookings for the day on the same screen. I love how easy it is to use and I hope to keep using it for a long time.
- Shedul/Fresha is REALLY easy to use. We are a surf school, not a salon and I was able to adapt it to fit our needs easily. Even staff who are not good with technology were able to log on and easily use this program. I've used many different scheduling programs and this one has been the best for my needs with this company, and definitely the easiest to learn to use.
- Adaptable - I was able to set up products mostly as I needed to even though they are not the products the program was intended for.
- The software has not crashed the entire time I've been using it. I have had no technical problems with it, which is great!!!
- Support - [SENSITIVE CONTENT HIDDEN] from the Shedul team contacted me and asked if I needed any help, or if I had any suggestions or further needs from the software - this was impressive!!
- Ease of access - I can be logged on on my computer, phone and my bosses phone all at once with no problems
I'm looking forward to the class feature being added, this will be very helpful for our business.
It would be nice to be able to view multiple days and multiple staff at the same time on the calendar but I am happy with how it is currently.
Eduardo O. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 13-50 Mitarbeiter
This platform has allowed us to expand considerably thanks to the marketing campaigns that we can do through our website and facebook pages integrated into this application,
in addition to allowing us to make reservations online, another highlight is the inventory control that we have been able to make with this tool, in addition to payments, is a very comprehensive program that offers great functionality, facilitating and optimizing the management of the business, so the team will improve their productivity and efficiency, thanks to the commands made in Shedul. Thanks to this tool our business has grown rapidly and has managed to consolidate in the market and earn the trust and satisfaction of our customers.
Shedul is a web platform that has a mobile application (iOs and Android), has a very friendly interface, does not require learning curve, its design is very effective and elegant, allows to centralize all aspects related to the administration of a beauty salon, integrates features such as web site customization, booking appointments and recurring appointments, management of employees, inventories....
This efficient tool is accessible from any device, anywhere and at any time via the Internet. In addition, it has a very complete free version and more functional business plans.
There is nothing I dislike about this program is very robust, complete and effective, has a high rate of customization, is well structured and offers excellent results.
Mary P. Branche: Verbraucherdienste Mitarbeiteranzahl: 2-10 Mitarbeiter
Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever.
Very easy and intuitive to implement and use on a daily basis.
Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.
Antwort: Shedul.com 29.1.2020
Hey Mary, so sorry to see this review but pleased to see you're still using Shedul. I can see that you've passed all of the essential security checks so we can continue with regular payouts and payment processing.
Verification checks are legal security requirements rather than Shedul's requirements but it's ultimately better to be safe. Now that you've passed, you can process payments as usual :)
We're sorry it took longer than expected but we would appreciate it if you would update this review to reflect how you've used all of Shedul's features for the last 2 years and continue to do so.
Thank you for all of your support and feedback
Vincent P. Branche: Kosmetik Mitarbeiteranzahl: 2-10 Mitarbeiter
I am a professional in hairdresser and I highly recommend this booking system.
easy to custom or to use. It does what you looking for.
Vincent hair passion.
Should be able to have more pictures, it is limited to 4 on the venue.
And please if you could add some pictures for each services would be fantastic!