ArcTitan Email Archiving

Vorteile

It a real set and forget system It was easy to configure and setup. Once the new

Nachteile

It was not straight forward to assign different email accounts to other users. Also having to switch accounts to privieledged to do a full archive search could be a little better handled.

Vorteile

It provides a complete solution for email archiving.

Nachteile

It can get a little complicated at times, but a necessary evil in dealing with the security requirements. Not particularly fast to work with.

Vorteile

Setup is a bit complicated, but then when it's launched all is well.User interface needs to be more intuitive.

Nachteile

Setup was a hassle and needs to be simplified

Vorteile

Great pricing structure, and much easier to implement for new clients than it used to be

Nachteile

Licenses are to be purchased in blocks of 25

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Vorteile

It just works and the support is top notch!

Nachteile

The user interface could be nicer and more modern

Vorteile

Support are always there to help with any issues and there is a fantastic knowledge base area to find out what we need if we are ever stuck.

Nachteile

We've not really hit any issues with the product.

Vorteile

very easy to use. much better search tool than Microsoft E-discovery when searching for emails.
once in place, users can safely delete, clean up their mailboxes knowing that ArcTitan has a permanent record for them to search.

Nachteile

the setup took a little longer than we liked.

Vorteile

It's easy to use and setup and the mailbox reader work great to import current mailbox

Nachteile

The Outlook "Integration" is is difficult to mass deploy to users.

Vorteile

It's very easy to use and configure. Fast to retrieve information and easy to create customized querys.

Nachteile

Once I found an email that I need a copy, I can't forward it to another email.

Vorteile

Very robust, automatic system, far easier than dealing with Outlook's .PST files, a set and forget email archiving system

Nachteile

There was some troubleshooting with setting up the system, I had to open up a few support tickets, and there are some features I'm not quite sure how they work.

Vorteile

Email search is fast and easy with the multiple search options available. If I can't find it, it's not in the archive.

Nachteile

None that I can think of. The product just works to our requirements.

Vorteile

It is simple to setup. Begins archiving mail almost immediately. The fact that all activity is logged is also a nice feature. A user cannot just go and start looking at everyones email without that activity being logged for accountability. This could be a very important feature for some industries that need this kind of product.

Nachteile

It isn't immediately clear how to view archived emails. It took a little bit of direction from support to figure out how to use the archive, but after it was explained it was pretty easy to find what was needed.

Vorteile

Very easy to setup, support is great and responsive, import is easy too.

Nachteile

none at the moment, no bugs, no glitches, great tool.

Vorteile

The ease of deployment and integration with our on Prem Exchange environment made deployment and ongoing maintenance a breeze.

Nachteile

I only wish the Outlook addin was a bit more developed. Installing to a local workstation or laptop works great, but a large portion of our environment utilizes a RDS farm and the addin doesn't play particularly well there. It works, but requires a reactivation from time to time.

Vorteile

My sales staff and customer support department have become dependent on AtchTitan. When a contract dispute or service contract cant be found we have discovered it is 100 times faster to search for the email on the topic then to actually look through hundreds of folders.
It is also awesome when a customer says "We never said that" . i can rapidly find the message where they did say that.

Nachteile

The key word search is a single box. It would be nice to have a "Near" function or "Does not contain"

Vorteile

Facility, powerfull, secure and the time to setup

Nachteile

Nothing cons for this product. The software work very good

Vorteile

- Cost
- Features and functionality
- Customer Support
- The array of on-boarding solutions

Nachteile

Nothing bad to say about ArcTitan. The UI is slightly dated, however I believe there is a new improved UI being released as I type this out.

Vorteile

It just works, minimal set up for Office 365

Nachteile

Some users have difficulty finding emails, but they can always be found

Vorteile

The ease of use and peace of mind that Arctitan provides.

Nachteile

No real complaints. We've only had the product for 6 months but so far its been working very well for us.