Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals.
Acuity Scheduling lets users automate appointment bookings by offering a real-time view of their own time available. It has the capability to automatically sync calendars according to users’ time zones and can send regular alerts and reminders to users regarding their appointment schedules.
Acuity Scheduling’s scheduling feature set includes customizable intake forms, embeddable calendars, third party application calendar synchronizing and group scheduling for workshops.
Acuity Scheduling is suitable for service-based businesses such as training and tutoring centers, coaching and consulting, photography and video production companies, fitness studios, salons and spa centers and health and dental clinics. The solution offers a free basic module and is available as a monthly subscription. The product offers APIs and integrates with third-party applications such as QuickBooks, FreshBooks, MailChimp, Google Analytics and WordPress.
Rashidat O. Branche: Einzel- & Familiendienstleistungen Mitarbeiteranzahl: Selbstständig
I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.
I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations.
I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking.
There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it.
Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!
I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.
Megan M. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: Selbstständig
I have been toying around with Acuity during this pandemic. I've always used a free booking system that was easy to use but didn't have that many features. I saw another stylist's website with Acuity for her online booking and I fell in love with how it looked and operated. I'm still getting used to it and it is now time to start rebooking. I guess this week will be the main test for how I feel about it! I'm excited though.
I love that I'm able to customize the colors to match my branding. I love the simplicity of adding on extras to appointments and having the client intake form right there for clients to fill out. The cluster booking was huge for me too. I have always been scared to dive into online booking because I didn't want huge holes in my schedule. I'm a bit of a control freak so it makes me very happy. I also love how I'm able to integrate the branded booking platform directly on my website. It just looks so much nicer than other systems!
I wish there was an option to approve appointments and an option to only allow booking at certain times of day. I would also like to revamp the mobile app or at least an option to zoom out to see the week without having to turn my phone landscape. I know this may sound silly, but I like to keep my phone screen locked on parallel.
Mike S. Branche: Verbraucherdienste Mitarbeiteranzahl: 2-10 Mitarbeiter
The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.
The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.
Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here
Mylah S. Branche: Kosmetik Mitarbeiteranzahl: Selbstständig
I haven’t had a bad overall experience with Acuity Scheduling. The app is very handy, it is efficient, it is customizable and made by me for me, and it is very confident for my clients.
Acuity Scheduling is a great app! It is very convenient and has everything I need to make booking less complicated for my clients and easy for me to keep up with clients, dates, and prices. My favorite part of the app is that it gives me the space to customize my booking information. I can pick my choice of font, background colors, font colors, I can bullet point, and have all types of fun to make my booking app feel like my own and stand out from others. I love that the app sends confirmation emails with EVERYTHING my clients need to know which saves me time from having to send out messages and emails and constantly changing things.
What I don’t like about the app is that clients are only allowed to book (via Instagram or the link) using a paid plan. I feel that clients should be able to book through all social media platforms using the Acuity link whether the business owner has a paid plan or not, and that some app functions should be limited and only accessed by those who pay for it.
Jack H. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
I switched from Ovatu to Acuity just over a year ago. Both are fantastic bits of software but Acuity fits my business model better. The support I have received has been fantastic, also the walkthrough articles are clear and easy to follow if you want to set up integration with other software.
The pricing for Acuity is great and I have been able to add users without a massive hike in price paid.
-Ease of use
-Great support if needed
-Reminder emails and texts not charged extra
-Fantastic price compared to other scheduling software
Only a couple of minor points;
-A better method of tracking where the customer is in a block of sessions.
-Slightly easier to navigate customer profile page