Cynthia M. Branche: Psychische GesundheitsfÃ¼rsorge Mitarbeiteranzahl: Selbstständig
In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!
Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.
I would like to be able to attach documents to the internal email system when communicating with patients.
Mark T. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 11-50 Mitarbeiter
I love the simplicity and layout of Kareo, making my day to day tasks much easier and less time consuming.
I’m also loving the new integrated telehealth interface. It’s simple and direct and that’s always a plus in healthcare.
Kareo can sometime run slow or lag, I’m sure this is due to being inundated with updates and users but it does disrupt flow when Kareo does not work properly.
Kimberly A. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: Selbstständig
I'm very happy with the product. I think there are so many great features built in and a lot of add ins that you would probably have to pay for seperately, so this is great value for the cost.
I really like that we have a success coach to help navigate the system. Someone who is checking in on me regularly to see if I have questions and to set up time to connect virtually to answer questions and go over the platform. There are many different options for help if you need it, Kareo help desk, Kareo university, live virtual tours. Ability for them to push information and market for you.
I can't say there is anything that I like least, it is fairly easy to maneuver and a lot of it for me is learning the system. I'm a little slow to learn, but there are so many ways to receive help. I will say that my success coach is wonderful, it was a little difficult initially to schedule appointments with him, but we came up with a game plan that resolved this concern.
Leann S. Branche: Medizinische Praxis Mitarbeiteranzahl: Selbstständig
I wish I could say something that is being solved with Kareo, but at best it's a functional bare bones EMR, where you can document notes and bill. If you need much more than that, chose another EMR.
Documenting the H&P and progress note is pretty straightforward and easy. The superbill completion is also easy and seems to function well.
Where to start... first, it seems that Kareo expects that you and your practice should conform to their clunky set up. after the initial sales call (their sales guy is great), you're expected to schedule weekly phone visits with Kareo's on boarding coordinator. She made a point to say how busy she is and need to schedule far in advance so that she can fit you into her schedule. Really? The coordinator can't actually do anything for you but tells you how to work through the system and what training to do next. I stopped doing these calls after it was clear anything I needed help with, she was not actually able to do anything, so I had to contact the ones who could actually help me. The training is like 100 hours. Any program that needs 100 hours/ 1000 sections of training, is not user friendly. There are many many other issues (ICD10 coding while trying to order labs which have to be completely reentered in addition to the chart, my systems biller getting locked out of the system repeatedly due to issues with the web platform interfacing with the desktop program, significant issues of setting up e-scribe -hours on the phone), but probably the worst is that the patient portal is essentially non existent. I won't go into the details but if you want a functional patient portal, chose a different EMR.
Antwort: Kareo 13.11.2019
Thank you for your feedback. We apologize that you feel Kareo has not met your expectations. Success Coaches serve as your main point of contact upon sign up during your implementation, their role is to guide assistance through milestones and facilitate processes between different departments (enrollments, training, support, etc). Although training may be intensive, it is very important that it be in-depth due the nature of charting and billing. We are proud of the time we've invested in our software, and are confident that the solution will help overcome any hurdles you are currently facing. We are dedicated to your success as a practice and want nothing more than to address your specific concerns and work with you to ensure your practice becomes productive and thriving. We will work with your success coach and our support team to have someone reach out to you as soon as possible to discuss your needs.
Bailey K. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: 2-10 Mitarbeiter
Very easy transition to this software. User friendly.
Would like to customize super bill more
Need capability to have multiple participants in telemed visits And to resend link as needed.