Concur is a cloud-based expense and travel management software solution that enables executives to manage travel expenses. It allows finance executives to monitor expenses and cash flows related to travel expenditures.
Concur’s Travel and Expenses feature assists with travel processes, from booking to approval to payment. In addition, the software automates data capture from receipt images and submits expense reports for approvals.
Concur’s Invoice automates accounts payable processes by utilizing templates and predefined reports. The system can also customize workflows and automate vendor payments.
Concur’s Intelligence feature enables employees to create customized dashboards, providing a summary of multiple reports that enable finance managers to track travel expenses.
Concur also shares automated alerts with the finance team and provides reports and dashboards. Support is offered via phone. Users can even refer to online FAQs for basic inquiries.
Daniel L. Branche: Medizinische GerÃ¤te Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
overall, I really think this product is great and a huge improvement from our previous tool.
it is easy to upload receipts and match to my expenses, either via image or pdf document.
the mobile app is a life saver for someone that has trouble with keeping receipts.
My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.
Renaud M. Branche: Medizinische GerÃ¤te Mitarbeiteranzahl: 11-50 Mitarbeiter
Have been using concur for many years in small or large businesses. Product is relatively easy to use for the amount fo features it has. Very comprehensive. Has evolved nicely.
Full feature, relatively easy to use and integrate.
Nice evolution from the beginning
Good mobile application
Adding features regularly
Can be slow to use
Not always very intuitive
Credit card integration may not be flawless
While using the trip booking system, does not always display all options, hence takes longer than necessary
Verifizierter Rezensent Branche: Großhandel Mitarbeiteranzahl: 51-200 Mitarbeiter
Started out strong, but the company’s work quality and responsiveness have dropped the last few years. The new changes are getting to a point of being comically bad.
We selected this for the integration to company card, the ease of tracking, creating, and approving expenses. It has done all of those very well. It helped us out greatly as a small company trying to manage company cards for over half the company. The pricing model is small business friendly and helps it retain value for almost any business that has started with it.
Since SAP has purchased them the user experience has gone down hill and is starting to plummet. The latest update is due to be forced on users first quarter this year. It is terrible, not a single redeeming feature and a huge step backwards for user experience. It is very error prone, makes viewing and accessing information almost impossible, and is single handled the worst change I have been seen implemented on an interface. The backend is a hybrid now of multiple peoples designs and many areas of the software seem “partially updated”. Four years ago you could teach to a new users, even admins, in under an hour or so, today everything takes a lot longer and every area has errors in the interface. The list of 3rd party ERPs it integrates to has not significantly changed in 4 years. There is still no automatic way for it to handle company card reconciliation with a statement and the best support is the sales team. That means to get a problem fixed you have to have someone pitch you on spending more, then if you can get them to understand that the product doesn’t work, you might get a call back within a month from support. If you try submitting your own issue, just don’t expect help. I’d honestly be fine with that, if it wasn’t there bill in china shop meant sloth in making UI changes. There is so much half done work, it really disappoints me on whether or not the service will remain usable in the future.
Jennifer J. Branche: Non-Profit-Organisation Management Mitarbeiteranzahl: 11-50 Mitarbeiter
Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!
Relatively simple to set-up (incl. expense accounts, users, ACH, etc.). The implementation team on SAP Concur was great and made sure we have the functions we need and provided guidance/training to make sure we know how the system works. Excel integration to our accounting platform, Xero, is relatively easy to manage/process. I haven't looked into the XERO-SAP Connector app, but will do so in the near future.
The multi-user approval flow allows invoice owners to input the invoices they are responsible for and then goes to relevant department head for review/approval and finally to senior management for expenses greater than a certain amount -- the process greatly reduces our risk exposure and allows relevant parties visibility into the expenses.
Great troubleshooting team that responds quickly and resolves issues on a timely basis.
The application does not allow payments in foreign currency. I was directed to their partner, PaymentsHub, for this, but as of now, I'm still trying to get that system set-up because of issues with the bank.
Lashundra C. Branche: Finanzdienstleistungen Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.
We use to have to do our expense Report by hand but now with concur the process is done in no time.
The mileage tracker in my opinion still needs a little work.