Über Five9
Five9 ist eine All-in-one-Cloud-Kontaktcenter-Lösung für Inbound-, Outbound-, Blended- und Omnichannel-Kontaktcenter.
Mit der praktischen KI von Five9 können Mitarbeitende Kundenerlebnisse über Telefon, E-Mail, Chat, Mobilgerät, Social Media und mehr anbieten.
Der KI-gesteuerte Five9 Engagement Workflow verwendet NLP und intelligentes Routing, um Kunden mit dem richtigen Mitarbeitenden zu verbinden, während Five9 Genius Kundenabsichtsdaten ableitet, um Mitarbeitenden die Anleitung zum nächsten Schritt bereitzustellen, bevor sie das Telefon abheben. Vier einstellbare Wählmodi überspringen Nicht-Antwortende und Besetztzeichen, um die Sprechzeit von Mitarbeitenden zu verdreifachen.
Das IVR von Five9 mit Spracherkennung kann für häufige Kundenanfragen verwendet werden, um Mitarbeitenden mehr Zeit für hochwertige Interaktionen zu geben. Überwache, analysiere und berichte über die Leistung des Kontaktcenters mit Echtzeitmetriken und Dashboards und synchronisiere alle Interaktionen mit CRM automatisch.
Das Kontaktcenter ist innerhalb weniger Tage einsatzbereit und kann je nach Geschäftsanforderungen skaliert werden.
Five9 Preis
Five9 bietet keine Gratisversion und keine kostenlose Testversion.
Alternativen für Five9
Five9 Erfahrungen
Funktionsbewertung
- Branche: Restaurants
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very Useful
Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.
Vorteile
What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
Nachteile
I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.
Antwort von Five9
Hi Angelina,
Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.
Best regards,
Cindy
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Five9 - for me it’s rating at 9
Amazing experience as an agent
Supervisor desktop is great for real-time monitoring
As an admin it’s straight forward and easy to setup
Vorteile
Easy to use, easy to setup, features & functionality, cloud solution, supervisor desktop, browser adaptor
Nachteile
Wallboard feature to share data as a link is required
New Integrations with newer brands are required
customizations take longer to build
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A lot of technical issues and log off problems that seem to never end, tech team has us...
Please stop blaming us for the problems of five9 it is unprofessional and does not show that you value your customers satisfaction and is a little disheartening to be called a liar and to call our employees liars.
Vorteile
Speeds up outbound dialing exponentially and when we first got it it worked seamlessly. Ease of use and has a good amount of reporting tools and features that make doing statistics a breeze.
Nachteile
We have been having session expires and forced logouts non stop everyday and it has added a lot of stress to me as a business owner, the tech team at five 9 have made us do so much work doing screen captures and saving all kinds of logs and recording sessions that i feel like im doing their job for them, We have even been accused of "lying" and "making up these problems" which makes no sense as it has hampered the success of my business. if they could just fix these technical issues we would have no complaints but its has been a nightmare doing so.
Antwort von Five9
Hi Erick, this is definitely not the experience we want our customers to have. I tried to forward your feedback to your account manager, but I am unable to find you in our customer database. Can you please email me directly at [email protected] so I can help you resolve your issue?
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Highly Recommend Five9, after failed implementation of 3 other apps
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency
Vorteile
After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors.
Nachteile
From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level
Antwort von Five9
Hi Pam thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9.
- Branche: E-Learning
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Use Five9 as a solution for your company
Vorteile
How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep it organized and generate better reports.
Nachteile
It would be better if Five9 could add some options to keep the historical data for more time or at least select what set of data can be stored longer.
