Angelina V. Branche: Restaurants Mitarbeiteranzahl: 501-1.000 Mitarbeiter
Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.
What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.
Antwort: Five9 17.12.2019
Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.
Kimber C. Branche: Verbraucherdienste Mitarbeiteranzahl: 1.001-5.000 Mitarbeiter
The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.
The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.
Antwort: Five9 14.10.2019
Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.
Customer Advocacy Manager
David A. Branche: Finanzdienstleistungen Mitarbeiteranzahl: 11-50 Mitarbeiter
Excellent caller ID, call recording, call back, scheduling etc. I think this software is a primus inter paris
This software offers a great multi Caller system, kind of interesting user interface, and a robust work system. We do not experience any bizarre call drops or strange output.
The initial setup was quite tough and the customer service was not up to par. However once we got the software working, it's been excellent.
Christopher M. Branche: Marketing & Werbung Mitarbeiteranzahl: 11-50 Mitarbeiter
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Once you get it going, which isn't easy at all, it doesn't quit running.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Lin V. Branche: Krankenhausversorgung & Gesundheitswesen Mitarbeiteranzahl: 5.001-10.000 Mitarbeiter
We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.
Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.
Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating.
Antwort: Five9 13.7.2020
Thank you for taking the time to share your experience with Five9.