Über Five9
Five9 ist eine All-in-one-Cloud-Kontaktcenter-Lösung für Inbound-, Outbound-, Blended- und Omnichannel-Kontaktcenter.
Mit der praktischen KI von Five9 können Mitarbeitende Kundenerlebnisse über Telefon, E-Mail, Chat, Mobilgerät, Social Media und mehr anbieten.
Der KI-gesteuerte Five9 Engagement Workflow verwendet NLP und intelligentes Routing, um Kunden mit dem richtigen Mitarbeitenden zu verbinden, während Five9 Genius Kundenabsichtsdaten ableitet, um Mitarbeitenden die Anleitung zum nächsten Schritt bereitzustellen, bevor sie das Telefon abheben. Vier einstellbare Wählmodi überspringen Nicht-Antwortende und Besetztzeichen, um die Sprechzeit von Mitarbeitenden zu verdreifachen.
Das IVR von Five9 mit Spracherkennung kann für häufige Kundenanfragen verwendet werden, um Mitarbeitenden mehr Zeit für hochwertige Interaktionen zu geben. Überwache, analysiere und berichte über die Leistung des Kontaktcenters mit Echtzeitmetriken und Dashboards und synchronisiere alle Interaktionen mit CRM automatisch.
Das Kontaktcenter ist innerhalb weniger Tage einsatzbereit und kann je nach Geschäftsanforderungen skaliert werden.
Five9 Preis
Five9 bietet keine Gratisversion und keine kostenlose Testversion.
Alternativen für Five9
Five9 Erfahrungen
Funktionsbewertung
- Branche: Restaurants
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very Useful
Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.
Vorteile
What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
Nachteile
I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.
Antwort von Five9
Hi Angelina,
Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.
Best regards,
Cindy
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Five9 - for me it’s rating at 9
Amazing experience as an agent
Supervisor desktop is great for real-time monitoring
As an admin it’s straight forward and easy to setup
Vorteile
Easy to use, easy to setup, features & functionality, cloud solution, supervisor desktop, browser adaptor
Nachteile
Wallboard feature to share data as a link is required
New Integrations with newer brands are required
customizations take longer to build
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy to use but Crashes Constantly
Overall there is more reliable call center software out there besides Five9. I would prefer to use software that was more difficult to use and would require more instruction than an easy to use software like Five9 that is less reliable with its glitching, freezing and shutting down.
Vorteile
The software itself is easy to use after some brief training time. It is very easy to receive inbound calls and there is a easy to recognize sound when a call is coming in and outbound calls are easy to make in the dialer. There are many ways to customize the user experience by adding different 'roles" for employees that are using the software. This way you can customize which employees receive what calls based on their department and what they are trained to handle.
Nachteile
The software crashes A LOT. As a user I have had the software crash multiple times while I was in a chat, on a phone call with a customer or in the middle of writing an email. I have had the software freeze during a chat and then log me out of the system.
Antwort von Five9
Hi Cora, thank you for sharing your feedback. I've notified your enterprise sales director and he should be reaching out to you shortly to see if he can assist.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Amazing Change Management Tool
We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.
Vorteile
Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.
Nachteile
Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating.
Antwort von Five9
Hi Lin,
Thank you for taking the time to share your experience with Five9.
Best regards,
Five9
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Highly Recommend Five9, after failed implementation of 3 other apps
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency
Vorteile
After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors.
Nachteile
From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level
Antwort von Five9
Hi Pam thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9.
