Procare is a childcare management solution designed for childcare centers, daycare, after-school programs, school districts and child activity centers. Procare’s modular format allows centers to choose the modules they need. The software helps users manage the tracking of family data and accounting, meals, payroll, employee data, activities, payroll, expenses, and attendance. Procare also offers modules that include tuition collection, classroom management, parent engagement, and cloud data hosting.
Procare’s Family Data is the core module of its solution, designed to help automate data collection and administrative tasks. The solution packages include family data, employee data, family accounting, attendance tracker, tuition express and Procare cloud.
The Tuition Express module enables users to automate tuition collection. The KidReports module provides classroom management, electronic daily sheets and photos, videos, and updates for parents. Procare Cloud hosting provides remote access, automated data backups and access to the MyProcare parent portal.
Marlene R. Branche: Verbraucherdienste Mitarbeiteranzahl: 13-50 Mitarbeiter
We love this program. It provides us with one place to quickly find out so much information. Log-in and see total enrollment, enrollment by classes or ages. Tracks child information without searching through files or looking in multiple places. Tracks employee attendance and any other info you might want to add like: Date of Hire, schedules, vacation time accrued or used, etc. Many things a pre-programed, but you can personalize it yourself or request assistance from a fantastic customer service person. This makes my job so much easier, especially with continual changes to State Day Care Licensing regulations. You do have to enter each child's information when they enroll, but once and it's done. Can update any information with only a few clicks and everyone that you assign a role can see everything.
Simplicity of use. Saves paperwork. Can be used to create reports. Easily see everyone who is still in the building (children and staff members). Records many different types of information (attendance, immunizations, medicals, state required paperwork, Food Program info for the USDA CACFP, tuition fees, and other misc info.) You can program it to add user specific information such as allergies, restricted pick-up, authorized individuals for pick-up, etc. We even have a door unit that stores fingerprints of authorized individuals for pick-up and then allows the door to unlock for entry.
W e have had to replace the door unit after someone cracked the screen and someone just chipped the fingerprint reader which may need replaced (it is still working). This is the result of individual user misuse though and not an actual flaw of the program or hardware. There is an annual update fee, but it is well worth the cost for the time and paperwork it saves.
Kelly O. Branche: Bildungsmanagement Mitarbeiteranzahl: 51-200 Mitarbeiter
Overall I have a great experience! We have a large center with kids infant up to 13 years. We also are unique in that we use it for our swimming programs too. These range from 2 years old up to adults and the customer support to help us set this up was fantastic!
Procare does a lot for our center! We also love how there are additional features you can add on. It is great for tracking families, payments, and even adding activities. Overall we have had good experiences with the customer support. We also love the cloud so we can access this anywhere! The customer support is usually great as well. The people are willing to help and teach you learn more about Procare's capabilities!
Procare does a lot but some of the features are a bit updated. The texting feature isn't great. It still uses phone emails to send these and we always have problems with it working correctly. The emails are also not great. It can't be customized, images can not be added unless it is an attachment and it can only come from one email administrator unless your company uses Outlook. I also feel like the customer support overall is great but sometimes, I get someone who doesn't seem to know what he is talking about. After a long wait, this can be very frustrating.
Tonnya B. Branche: Grundschul- & Sekundarbildung Mitarbeiteranzahl: 51-200 Mitarbeiter
I can't tell you how much easier my job is now that we have Procare and Tuition Express! We are able to run our school more efficiently and professionally. I can't believe we operated so long without it!
This software makes it super easy to email groups of parents. Whether I'm sending a message to the entire school or just one class, customization of my email groups is quick and simple. I can also look up features about specific families within seconds, making my response time to questions extremely fast.
I also love the billing features in Tuition Express. I can now post billing with just a few clicks on my keyboard and collect payments with ease. I am promptly alerted when there is a decline and the account is automatically updated, which ensures the accuracy of accounts.
If there is a con to this software, it would be that when I am emailing a statement to an individual family, I have to copy the email before I click the choice to send a statement. It does not autofill the email address for that family. That's a pretty minor complaint for a really great system!
Sherrie D. Branche: Grundschul- & Sekundarbildung Mitarbeiteranzahl: 2-10 Mitarbeiter
Overall I think the core and idea of procare is beneficial but ONLY if it works. Can't use a product if it is continually locking up.
This has a great foundation of ideas. Student check in/out, Employee check in/out, billings, time tracking, payroll, general ledger. Truly an all in one for a small preschool. Too good to be true for sure!
The cloud base software clearly has issues they can not fix. Our check in computers are constantly locking up since the last update in November 2019. After using the same computers and hardware for 5.5 months they ran an update and now problems. We manually key in employees and students often which is time consuming because the computers are locked up at the time parents are picking up or dropping off. Tech support is NONRESPONSIVE to emails and hold times are on average of 35-45 minutes when calling tech support. They said today it is because they are "swamped". That speaks volumes, that means their product ISN'T working. They have been "working on patches to fix this" but in the mean time they have used the excuse it was because I wasn't hard wired to the internet. After the expense of hiring someone to run the wire and hardwire all of the computers they still are locking up. Now Procare support wants me to replace the router because it maybe causing problems. Cutting my losses at this point. A lot of time invested in a software that locks up frequently through out the day.
Training is horrible and much of my experience has been self guided. They do have an extensive online resource which is very helpful but yet time consuming as you navigate which article you really need. When training is scheduled it has been late and limited to one function of the software. When asking about other functions you are directed to schedule training for that specifically.
Antwort: Procare Software 21.1.2020
Sherrie - We're very sorry to hear about on-going issues with the check-in system at your preschool. This appears to be a unique situation and we will work with you individually to resolve it. It's true that January is typically the busiest month for technical support; it can be easier to reach us later in the day (after 2:00 p.m. Pacific) or to email a request to [email protected] As to training, we are happy to get you whatever help you may need. We will reach out soon to see how we can help.
Dianne F. Branche: Bildungsmanagement Mitarbeiteranzahl: 13-50 Mitarbeiter
Getting on the Cloud.
I am writing to let you know the value in [SENSITIVE CONTENT HIDDEN]!! After months of trying to get our system on the cloud on your end and our IT person as well, I was desperate as I will be traveling and need to work from another state. My daughter in law has cancer and I will be traveling back and forth from Ca. to Montana. I called on Friday and through my tears explained my problem... [SENSITIVE CONTENT HIDDEN]was amazing!! He alone figured it out!! Not only was he able to get us on the cloud he also installed the software on my laptop and he was kind, considerate, patient, courteous, professional and just amazing!! It took a fair amount of time and he made me feel he would do his best and by golly he did!!! Please recognize him! He should be your employee of the day, month and year!!! I am sure he must already be. Please know with people like [SENSITIVE CONTENT HIDDEN] in your company and on your team, you will be winners!! He was very modest stating this is his job.I am here to say he did more than that. Thank you [SENSITIVE CONTENT HIDDEN]! You really helped me!!!
No Cons at this time.