Panorama

I love the software, I run an event entirely on my own each year & the platform is so...

Best support staff

It's been a great experience, especially having help from [sensitive content hidden],Customer Success Manager, She is extremely thorough and knowledgeable and was able to help me with what I needed.

Pananorama Fronstream GiftWorks

I can do the basics that I need to do (donation entry, donor managment, querying the data) but I find that some problems I report to the tech support team (they are great) don't get resolved.

Panorama Review

We mainly use Panorama as our thank you letter center. It works well for this. However, when we used it for recent events, the programs selections for building a site seem to be a little old fashioned and not easy to maneuver.

High Quality Software

Never a good customer services experience

When it works, good. But at the first sign of an issue I want to just quit rather than deal with inept customer support.

Good software for an online auction

We're using Panorama as an online auction at the end of the year and have been successful in achieving our goal.

Comprehensive, "Idiot-Proof" Fundraising

As a small non-profit, we don't have a fundraising staff and struggled with how to raise money and expand our supporter base. Our online auctions have solved those problems.

Great Product & Customer Service!

We have used Panorama for years for our online Auction needs, have worked with [sensitive content hidden] for several years and have truly felt very supported in this process.

This is product does not work as designed.

We recieved no benefits from this product and put a dent into our budget.

Stay Away!

Created far more problems than it solved. I should have backed out of the contract within weeks of signing it.

2022 Ride

Unhappy user

We were using Giftworks Anywhere, but after pressure from sales switched to the cloud based app. They assured me the functionality would be the same or improved. This was BS. I wish now we had stayed with Anywhere...at least that was functional. Customer service is terrible. I've been trying to get their help since February and they haven't solved anything. It's going to be a real pain to switch software, but I'm out of options.

I've used this for a while and it is okay. I don't always get a response from customer support.

Giftworks

If I was starting out I would not choose this software. I feel stuck because I have been with them so long and have a large amount of info that would have to be moved if/when I move to another software.

Good product for good price

Panorama - Health Board use

Gift Works Intuitive yet Useless

More than anything, I hate that FirstGiving is the only compatible donation service. The donate now button from First Giving is prehistoric! There are so many free better options out there I just wish it was easier to have these other options integrate with GiftWorks

tech support does not respond to requests for assistance

I am less than two weeks in and very frustrated. I signed on to this program because it used to be FirstGiving and they had a very responsive support and customer service department. I have been having issues for days and no response other than one email this am saying they left a voice mail for me, when there is no record at all on my phone of a call coming in from them. Had I known it would be this difficult getting tech support on the line or even fixing the issues and sending an email out, I wish that I would have checked out their support more carefully before signing on.

Long-time user with good overall satisfaction. Predominately small-to-mid size shops.

Good Value!

Straightforward and uncomplicated but has a lot of really great layer of information. It's the little things that make it easier to use, such as emailing a data pull directly and volunteer hour tracking, that make this a good product.

My only real complaint was the fact that it wasn't cloud-based...until NOW.

Inexpensive alternative for donor managment

Easy to Learn, Use and Manage.

We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you.

Giftworks is pretty bad

Had an awesome experience working with this great program!

Not for everyone

Good Product for Mid-Sized Private Schools

Good system but difficult to remedy certain quirks such as backing system up

Definitely not the best...but getting better at least

Long story short, while I wasn't impressed with Giftworks Cloud by any means it did get better. I wasn't pleased, however with my monthly price going up (they said this wouldn't happen). I can understand that when you roll out a new program it costs money, but when one of your "selling points" for your current customers to switch from old Giftworks to the new one was that our price wouldn't increase then that's a bit misleading? When I buy software or anything for that matter, I rely heavily on user reviews. I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price. Before you decide on Giftworks or the, even more, pricier systems, I would look into Little Green Light (LGL for short). LGL has turned my reporting around substantially. Writing acknowledgment letters is so much better now and it's so much easier to use. In closing, there are better options and there are worse options...Giftworks cloud seems to be "middle of the road" and hopefully will be getting better as they introduce more features.

All Digital Fundraising Event

Great experience in running an all digital fundraising event.

Nonprofit

Over good

Using Panorama/Bidding for Good for Our Online Auction

Our online auction is our biggest fundraiser of the year. Using Bidding for Good which is a trusted platform for bidders has helped us achieve our fundraising goals.

Online Auction review

Fundamentally Sound

Panorama was originally our second choice because of the interface, but their robust platform passed our stringent IT security certification process. The functionality was great for both users and admins, with a few features that we would like to see improved such as automatic sales tax calculations based on shipping address for online orders. Customer support was top-notch before, during, and after our event. We weren't sure the platform would work as well as it did for a for-profit firm like ours since it's largely used by non-profits for fundraising, but there were no issues at all. Very reliable and mostly intuitive. They have ample documentation, help videos, and great support. We added premium support since it was our first time using it and I would recommend that for large events. Aside from the older looking web templates, and export-based reporting, I'd give Panorama an A- on their auction solution.

Looking toward the future product

Read this review and save yourself the headache!!!!

My organization has been in the process of transitioning out of GiftWorks to a new platform because of the low quality and limitations this programs has. At the beginning of the conversion prosses GiftWorks supplied us with a back up file of our data. Now that we are completing our conversion to a new platform they are refusing to provide us with the backup file we need to complete our conversion. My department has sent dozens of emails and left dozens of voicemails all of which have been ignored. The only way we could actually talk to a person was by calling billing who was then able to convince Customer Support to call us. Wouldn't transfer me, wouldn't give me a direct line! Even then Customer Support was reluctant to talk to me and refused to supply us with the backup copy we needed of our data. Essentially we are risking losing 10+ years of data and they could care less. If you value your data at all I would NOT go with GiftWorks!

Jumpstart - Artez

Random errors seemed to be fairly frequent requiring a lot of help from the support team, who were not always quick to reply or able to fix the issue.

Giftworks Cloud is Horrible

Absolutely frustrating and horrible.

The Best Software for Online Auction Management

Unfortunate surprises when migrating to the cloud

For anyone who has used Firstgiving event software, I would not recommend the GW cloud platform.

Used as a School Data Tracker

Overall, Panorama works great for what we need it for: student data tracking. Students are easily able to go to the website and fill out surveys about their SEL growth and tell how they are feeling in both their home and school life. As a teacher, it allows us to see their attendance, their grades, if they are on track to pass the year, etc.

Do Not Upgrade or Buy This Product

Exceptional Services

Effective, courteous and well explained, excellent customer service.

Customer support

Worthless piece

Awful! Declined over the years!

We paid $600 for this service for the fourth year in a row, and now we can't set up our event or reach a real person to help us. I'll look to sue the company for our money back if we can't get the help we need. This is the last time we will ever use Firstgiving/Panorama. Awful company. Too bad. It used to be good.

The Ronald McDonald House in Baltimore, actually the one and only RMH in the State of Maryland, is hosting its first 5K event next month. This is the first time we have used fundraising software for an event. We researched a couple of different software packages prior to choosing FirstGiving. Based on the feedback we received from our event participants, the software has been very easy to use, which is very important to our Charity. We wanted to choose software that people would be willing and able to set up on their own. Our success and experience with FirstGiving has been great!

One of the criteria in selecting fundraising software for our Charity was support; what type of support would be offered and at what level? Well, we are pleased to pass along that FirstGiving has EXCEEDED every expectation in terms of support and response to our questions! From day one to now (one month prior to our event) Nick and Camille in the Support Center have not only answered every question I called or emailed about, but they did so quickly and kindly. There was never a time when I was apprehensive about contacting them.

One of the key aspects to a successful event is support and making sure that everyone involved with the event has a good experience. For our 5K, the capability of online registration and online fundraising was the key to raising key dollars to benefit the care of the Ronald McDonald House families. We are so excited about our 5K and looking forward to Race Day on April 15th. We would strongly recommend using FirstGiving as fundraising software; we are totally hooked and will continue to branch out and use this software in helping our Ronald McDonald House raise support in the future!

Thank you FirstGiving, but a BIG THANKS to Nick and Camille for doing such a great job everyday in helping people and organizations like the Ronald McDonald House produce successful events!

Good, but missing features

It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

Terrible Product

This product is terrible. I can't say enough negative things about it.

GiftWorks is a good platform for the basics on donor tracking