DataDome

Vorteile

Die Software funktioniert grundsätzlich einwandfrei.

Nachteile

Das Potenzial ist meiner Meinung nach noch nicht ganz ausgeschöpft

Vorteile

Flexible tools and deployment, good reporting, great support, transparent pricing

Nachteile

Nothing significant. More engineers in US timezone would help.

In Betracht gezogene Alternativen

Warum DataDome gewählt wurde

Gründe für den Wechsel zu DataDome

Vorteile

Before DataDome, we were using Funcaptcha, a solution which is great at preventing bot registrations, but that's all. DataDome helped us remove the captcha solution almost entirely, and instead helps us prevent bot attacks and phony registrations often well before they even see a registration form.

This has resulted in far less time on our end having to manage our clients' frustrations due to bots and botnets, meaning our application has a higher quality of delivery than our competitors.

Nachteile

Unless you understand the entirety of the solution, your implementation can leave gaps for bots to get through, or an incorrect configuration resulting in hours of frustration. Make sure you work closely with the DataDome team in getting it setup correctly to begin with.

Vorteile

We are using vulnerability scanning and website security for DataDome and are happy with the results. Though we get some spam traffic but its ok.

Nachteile

We are still getting some spam traffic and sometimes some spam forms fill ups also. I understand that there is always some way to spam anyone and I am sure the future updates will resolve these issues also

Vorteile

After adding Datadome BOT protection on top of our CDNs, we have seen a remarkable decrease in BOT traffic resulting in bandwidth and Infrastructure cost savings. The technical support is attentive, responsive and we generally get responses within our timezone on the Australian East Coast.
The management portal is intuitive and easy to navigate. The rules are easy to configure, and for anything complex, the support team has assisted us in writing custom rules. We have been able to further reduce costs by leveraging a single Datadome instance across domains and apply a single set of blocking rules everywhere.

Nachteile

Not much to dislike. We want to run API requests to Datadome from our SIEM systems such as Splunk to augment the IP data but cannot do it "Out-of-Box" yet.

Vorteile

The thing we like the most is the fact that it's fire-and-forget. Once it's set up and working, it only requires minimal interaction from users (whitelists, etc.).

Nachteile

No dislikes, but we would love to see some collaboration with AWS, so that DataDome can offer this type of protection at the AWS Load Balancers level.

Vorteile

Our team used to struggle protecting our APIs as the attacks are getting more and more complicated, after installing this product we barely have to do anything, AI/threat intelligence is amazing, and the business is happy with the reporting as well.

Nachteile

No major "cons" for the product from an Operations and Administrative perspective.

Vorteile

The integration was very smooth and simple, with excellent onboarding support. DataDome has proven efficient since the beginning, protecting our content and stabilizing our server load. The customer support is very helpful, and overall we have a great relationship with DataDome.

Nachteile

It would be useful to have more information in the reports about who is using specific IPs

Vorteile

The ease of use, the incredibly simple setup with our CDN (Cloudflare), the barely noticeable false positives, the highly intuitive administrative tools (you have to try using or administering a competing product to fully appreciate this), the excellent reporting tools and dashboards, the integration tools and APIs they provide.

Nachteile

There has been little to dislike about the product. The support from DataDome has been excellent and highly responsive, but it would have been nice to have shorter response time SLA's on paper at least, just in case.

Vorteile

DataDome has a very elegant header enrichment feature, which makes it super easy to integrate bot traffic data into our own server logs and analytics tools.

Nachteile

The technical documentation doesn't go into the details for all that the application does so you need to rely on the support team to help you with this.

Vorteile

- Supports both client-side & server-side detection
- Dashboard is information dense
- Very knowledgeable technical team (they're fantastic)
- All other products in this space are egregiously expensive, Datadome most reasonably priced

We hired a scraping expert to adversarially test the various bot prevention solutions (PeremiterX, Radware, etc.) and Datadome did as good or better than the other options that are 10x the price

Nachteile

Learnt this the hard way: bot solutions will catch a lot of low-level scrapers crawling the web but they're not particularly effective against targeted bots. An adversary writing a Headless Chrome-powered bot with builtin evasive tactics turned on (e.g. puppeteer-extra-plugin-stealth plugin) and basic attempts at mimicking user behavior will be able to bypass all the bot protection solutions out there (including Datadome) if that's your only prevention.

We were only effective in preventing bots by supplementing Datadome with custom rules (rate limiting) and account flagging built in our stack.

In Betracht gezogene Alternativen

Vorteile

- Ease of use
- Fast implementation
- Immediate efficiency
- Reactivity from support team

Nachteile

- although its impact seems limited, javascript part of the solution is not always suitable for us as it implies another thirs-party script and could lower the performance of business critical pages. We don't use it on every page of the website for this reason.

Vorteile

Flexible interface, customizability, rapid reporting on large data sets, crawl management and blocking/whitelisting.

Nachteile

Implementation was not trivial across a broad product portfolio.

Vorteile

Easy to implement and everything is automated now

Nachteile

Rate limiter can be improved to minutes or seconds, feature like crawl delays for good or commercial bots.
But not much to dislike at all.

Vorteile

Ease of use
Ease of deployment
Ease of configuration
Very straightforward

Nachteile

Visibility into attack traffic, with details like request headers. No Captcha-less detection. Costly!!!!

Vorteile

The usability and the efficiency of this software

Nachteile

Don't have many integrations with other solutions

Vorteile

DataDome provides a ready to use, easy to integrate solution for detecting bots in realtime, which helps to protect our service. The dashboard provides great flexibility and usability for us to check our data.

Nachteile

Maybe provide an alarm on when we are about to exhaust our quota for the month, for us to manage our quota more proactively.

Vorteile

La disponibilité et réactivité du support DataDome ainsi que de l'équipe technique.

Nachteile

Le fait que beaucoup de Bots ne sont pas détectés par la solution DataDome lors des grands lancements.
Difficile de trouver le juste milieu pour bloquer tous les bots et laisser passer les clients légitimes.