TimelinesAI

Vorteile

So easy to collaborate as a team. It gives you exactly what you want.

Nachteile

Although some important features are missing, seeing them in their roadmap is exciting.

Vorteile

I like that we can register on an activity on pipedrive all conversations with our agents. Before timelines, we didn't have any idea how many conversations had each agent or how many conversations (or days) they need to close a deal.
And the other tool that we are using now, is the mass messaging with other software like customer.io that open to us multiple options to automate WhatsApp communication.

Nachteile

There is no way, so far, to know how many individual message are sent and how long does the customer take to answer to our agents. The report part is missing here.

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Vorteile

None. i wouldn't recommend them to anyone

Nachteile

Can't cancel subscription. Been trying for months!

Vorteile

Is a good software, very simple to configurate

Nachteile

[sensitive content hidden], the customer service is horrible. He didnt want to work

Vorteile

Integration was seamless, rollout was smooth, support was great, and features were helpful, specifically:
- each person being able to have a login means that I know exactly who wrote what message
- being able to add comments to specific messages, and tag staffers in those comments, makes delegation and follow-up really easy
- being able to add alerts / reminders is HUGE; being able to add them to individual messages is fabulous (because if I send two messages explaining next steps to client, I can add a time-based/time-relevant alert to each message, matching the timing of each of those steps)
- unexpected but GREAT: it automatically uploaded all of the conversation history, from even before I started using Timelines. This meant that the change in staff (which happened at the same time as implementing Timelines) was smooth. (that said: they only load about 25-30 additional messages each time you scroll to the bottom of the conversation; for me, it's not fast enough / a big enough number, because my client conversations consist primarily of numerous short messages).

Nachteile

1. This program is GREAT; but it's not the prettiest interface. Honestly, with all of the features, that's not even a drawback at this point.
2. The constant customer support chat at the bottom, means that the tab always has a notification flashing
"(1) New Message!" -- I find it distracting and confusing (because it always makes me think that a client has sent me a message).
3. My staff sometimes experience connectivity issues, ie, their account would randomly get disconnected (but since I can reconnect without having to get on a video call with them, it's a pretty easy fix, relative to WhatsApp's delegation system). I also think this was all before a patch that resolved it.
4. (As of mid-September) if my cell phone is offline, my staff can't connect to conversations. I think this is a limiting feature beyond TL's control (having more to do with WhatsApp than with TL), but it's worth mentioning. (I went on vacation and had to buy a local phone plan because I have my Business WA set up on my personal cell phone; my cell carrier didn't work in vacation spot, which would've meant no client comms available for staff during whole vacation, which is not an option.)

Vorteile

I was looking for a easy suction to integrate whatsapp into Pipedrive. Timeliness works as expected. You can send messages directly from pipedrive, conversations are logged automatically and contacts and deals can be created automatically.

Nachteile

Limited capacity for mass messaging campaigns. one needs to exports contacts from pipedrive and import them to Timelines. With the starter plan only 50 bulk messages a month

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Vorteile

Ease of use, highly transparent in roadmap and upcoming developments. Quick customer service

Nachteile

Their AI integration is running but deserves some extra development. Curious to see where this is heading in the coming 6 months. We would benefit from a CRM integration with Freshworks / Freshsales.

Vorteile

Ease of assinging the work to employees. It is one of the best tool which my team used during the Covid as most the employees were working from home and it was easier to assign the work.

Nachteile

I did not find anything which I did not like about timeshare. At the start it was hard to reach the company as there was time difference. But now it is OK>

Vorteile

very good product. customizable and easy to use

Nachteile

It would be interesting to have more than one chatbot, even if it is optional.

Vorteile

The Software is easy to use and very good with integrations

Nachteile

Nothing, it sjust an amazing product.

Vorteile

En lo qué más no ha apoyado Timelines es con su integración con diferentes CRMs manteniendo la interacción de nuestros clientes almacenada y automaitzada.

Nachteile

No encuentro desventajas por el momento

Vorteile

How quickly it performs synchronization between platforms, saving time that was previously spent manually. Synchronization between our customer registration system and the conversations we have on whatsapp.

Nachteile

To be easier to filter the conversations that we want or not to integrate without going one by one through the application

Vorteile

Ease of use, everything is very easy to set up, everthing works smooovely.

Nachteile

the fact that there is a quota for the amount of messages and that the automations doesn't have the option to be more complexed.

Vorteile

reminder, labels, notes and the data export to CSV

Nachteile

the user interface, when we message a chat, the other chat should be in the left side so we can scroll for the other chats while one chat is already open in the middle

Vorteile

This product helped me save time and improve my performance.

Nachteile

nothing, I liked everything! nothing, I liked everything!

Vorteile

Fácil de usar e atualização das conversas no CRM em tempo real

Nachteile

Tem uma fase do funil que ele não atualiza automaticamente

Vorteile

Excellent tool to make our CRM easily updated. Time saver!

Nachteile

It could be a bit faster to update. But all good

Vorteile

It's really easy to setup , few clicks and you are ready to go.
It's the only product I found that allows me to load and share the history of my Whatsapp chats.
We use it to share access to Whatsapp accounts between team members

Nachteile

Currently, TimelinesAI focused on Whatsapp only. I hope they will implement additional integrations in the near future.

Vorteile

It is easy to use and our team was able to learn it very quickly.

Nachteile

All chats are unassigned until someone manually assigns them to someone. It would have been useful to have a feature where we can choose to automatically assign certain chats to specific team members depending on keywords used or something similar. This kind of automation would make the tool top-notch.
Another issue our team has experienced is that chats do not load properly sometimes. Perhaps it is a bug but it can be a problem.

Vorteile

Este sotfware nos permite integrar varios programas que nos ayudan a tener rapidez en la informacion, por ejemplo viendo el Pipedrive directamente puedo ver toda la interaccion que ha tenido un cliente con todos los ejecutivos, las conversaciones, audios, videos, fotos, por lo que permite una mayor rapidez en el trabajo de gestión

Nachteile

cuando no se pueden ver las fotos aunque se suban en el pipedrive, cuando se cae el sistema, no hay respaldo para guardar la informacion, hay que copiar y pegar

Vorteile

My favorite thing about the software is the messages apears instantly in the CRM when I chat with a client in whatsapp and this action helps me because I testify that I chatted with the client.

Nachteile

Sometimes the system crash while I work and this thing is very annoying

Vorteile

this softeare is easy to use, very friendly , reacts fast most of the times , has most of the feachures we need in order to create a sufficiant collaboration with our clients

Nachteile

first, disconnect a lot, second- after connecting with 1 client, i need to go to general clients of all the office, and than getting back to my personal clients- whyyyyyyyyyyyy?????
having a problem placing a link + writing something on it as well at the same msg
the +country code must be implemented always, rather than using a shortcut... and more...

Vorteile

Simple and clear to use. Effective for its purpose. Helpful as a means of not using a personal number for work. Promotes teamwork.

Nachteile

Slow, often crashes, takes time to download previous messages. Notification sounds can be annoying. No feature to download all images from one chat at once. Would like to have option for desktop notifications (& sounds only) for chats assigned to me.

Vorteile

The gmail integration makes it easy to update a timeline with new messages.

Nachteile

Messages are not automatically added to the timeline and new timelines have to be explicitly created.

Vorteile

es un software practico y funcional, objetivo

Nachteile

invasión a la privacidad, porque todo el mundo lo lee

Vorteile

Su facil uso, ademas funciona muy bien las convesaciones se transfieren muy facil a Pipedrive para una fácil revisión y gestión.

Nachteile

Se pueden ver los chat de todos los conectados cuando se entra a la pagina principal y es un poco molesto.

Vorteile

easy to setup and configure, and really to start working with it.

Nachteile

could be for sure updated is the support and maintenance operation without any notification in the middle of the day... and the only respons you're receive from the chat we 're working to resolve this issu....

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Vorteile

Su integración en tiempo real con pipedrive, es fácil y rápida.

Así los agentes no tienen como intervenir con la herramienta, solo tienen que chatear y gestionar.

Nachteile

No hay un sistema de asignación automática de chats a los agentes disponibles.
Las notificaciones del celular y de timelines no están sincronizadas, es decir; si en timelines ya está leído el mensaje, en el celular sigue como un whatsapp sin leer.
A veces se pone lenta la llegada de mensajes a Timelines

Vorteile

That I can read all WhatsApp entries directly in the customer and or deal inside the Pipedrive CRM. Helps a LOT!!

Nachteile

Difficult to add a .ogg ore other message file.

Vorteile

Que todo las conversaciones con el cliente quedan registradas

Nachteile

Que se desconecta de los usurios y se queda así. CUando el trato se da por perdido no se registra la info

Vorteile

De facil funcionalidad. Muy versatil, practico y rapido

Nachteile

Todo me ha gustado. Realmente no tengo nada que opinar de negativo

Vorteile

se mantiene un registro de los procesos

Nachteile

que puede generar malos entendidos en conversacioes que se mantienen con los cliente y todo lo pueden leer

Vorteile

es facil de usar , queda todo registrado

Nachteile

todo bien , a veces se desconecta y no quedan registradas las conversaciones

Vorteile

porque se gurda la información, es lo maximo

Nachteile

todo me gusta, es lo maximo sin quejas feliz con este producto

Vorteile

Using Whatsapp with multiple people in multiple locations works very very good!

Nachteile

none at the moment. Maybe some more options to reach the people who send me a message.

Vorteile

la eficiencia en el registro de ,los mensajes para hacer auto revisión

Nachteile

invasión de privacidad ya que todos tienen acceso a la conversación

Vorteile

Features like assignments to chats & labeling are very useful for us.

Nachteile

There should be a refresh button that could help refresh a single chat

Vorteile

Que cuando el cliente envía algún documentos se queda grabado allí, así cambiemos de numero no perdemos información valiosa.

Nachteile

Que no se ve un orden, es decir cuando envía el cliente se registra todo bien, pero cuando subimos los archivos y si seguimos hablando con el cliente y envía más imágenes todo se mescla. No se ve muy ordenado en ese aspecto.

Vorteile

es un producto sencillo y facil de usar

Nachteile

si fue sencilla la integracion del programa con el sistema de trabajo actual

Vorteile

The app show the interactions with customers in real time!!

Nachteile

Sometimes, the app may disconnect from whatsapp, but is easy to log in again.

Vorteile

Practico, novedoso, buena herramienta de trabajo

Nachteile

No esta en español, no hay manual de uso

Vorteile

Productividad y eficiencia, integración optima

Nachteile

Desconexiones, desface en los mensajes...

Vorteile

It need a little bit more developent to integrate more software

Nachteile

It sometimes slow and faster comunication

Vorteile

Es una buena app, solo con algunos inconvenientes, como colgarse, pero a pesar de eso todo ok

Nachteile

Es una buena app, solo con algunos inconvenientes, como colgarse, pero a pesar de eso todo ok

Vorteile

Integration with Pipedrive, to have our conservation directly in our customer's file.

Nachteile

Only few functionalities. Would like it to take the name of the contact in Pipedrive files.
We need to put name + entreprise in the name of the conversation. If we do that, our contact's name in Pipedrive is changed.

Vorteile

I like that the conversations are saved because they serve to review procedures at all times

Nachteile

I do not like that the whatsapp is disconnected and you have to reconnect

Vorteile

El uso y la manera en que si pierdo una conversación puedo entrar a Timelines y recuperar el mismo

Nachteile

Que muchas veces se desconecte de equipo

Vorteile

La funcionabilidad y la conexión entre ambas apps.

Nachteile

que se cuelga de forma seguida, a veces se desconecta.

Vorteile

It really helps to keep track of bussiness and sale forces work

Nachteile

Nothing, I have not found any cons yet

Vorteile

es sencillo no hay complicaciones, se aprende rapido

Nachteile

se desconecta a veces, hay que estar pendiente