Über Xola

Xola ist eine cloudbasierte Buchungslösung, mit der Aktivitäts- und Reiseveranstaltungsfirmen Buchungen aus einer Vielzahl verschiedener Quellen verwalten können, einschließlich über Telefon, Websites oder persönlich. Die Lösung bietet eine mobile Schnittstelle und kann von Smartphones, Tablets, Laptops und Desktops aus zugegriffen werden. Xola bietet Cloud-Speicher aller Daten, die sicherstellen, dass sich mehrere Nutzer von überall aus anmelden und Änderungen in Echtzeit vornehmen können. Xola unterstützt Telefon- und persönliche Buchungen durch Integrationen wie Kassenschubladen, Einlesen und Bezahlen, Quittungsdrucker-Hardware und Point-of-Sale-Tools. Das System bietet Kreditkartenverarbeitung, mit der Reiseveranstalter Online-Zahlungen von ihren Kunden akzeptieren können. Nutzer können Kalender und Zeitpläne für jeden Ausflug verwalten. Aktivitätsmanager können Sperrtage für Feiertagsschließungen in ihren Kalender aufnehmen. Xola bietet weitere Funktionen wie Ressourcenmanagement, Ressourcenfreigabe, Leitfadenverwaltung, nutzerdefinierte Fragebögen, Dienstplanverwaltung und Business Intelligence. Die Lösung erfasst auch Signaturen, wenn Nutzer ein Dokument ändern. Xola bietet APIs für die Integration in andere Anwendungen von Dritten.
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Xola Video
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Xola Preis

Xola bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Xola ist ab 199,00 $/einmalig verfügbar.

Startpreis:
199,00 $/einmalig
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

Alternativen für Xola

Xola Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,5
Funktionalität
4,4
Bedienkomfort
4,6
Kundenbetreuung
4,8
5 von 574 Bewertungen Alle Bewertungen anzeigen
Alexander
Alexander
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.3.2018

Best live support I've ever seen. Great product. Easy to use.

Great 24/7 customer support for me. Easy interface for my guests. Makes setting up new products and automating my web bookings very simple.

Vorteile

The Xola sales system works fantastically well. Yes, it does take a little bit of time to familiarize yourself with all of the bells and whistles, but thankfully they have 24/7 live support that is actually there and are fantastic. Not only can they explain to my dumb ass what actions I need to accomplish in order to toggle product listings and calendar settings, they will do it for me when I am confused or lazy. I love XOLA.

Nachteile

Xola is made primarily for Tour Operator style businesses offering experiences and doesn't offer quite as much dynamic customizability for selling merch to the people buying tickets from you.

Yes, your customers can "Add-on" an item like a T-shirt to their ticket purchase before checkout, but the Xola software doesn't give you the chance to (a) provide a product image for "Add-on" items and (b) retrieve preferential information - like Shirt Size and Color - for "Add-on" items.

If your goal is to sell extra promotional merch to your clients, Xola may not be right for you. But if your goal is to make the online reservation process a breeze for your clients so that they can easily self-serve their own booking needs, Xola is HANDS DOWN the best and most intuitive I have seen.

Antwort von Xola

Thanks for taking the time to leave us feedback, Alexander. So happy to hear you love Xola. We definitely strive to meet the needs of businesses taking bookings and have the Add-on option is there to help with incrementally increasing revenue and selling a small selection of merchandise. Thanks again for the glowing review and don't hesitate to reach out if we can ever be of assistance!

Beantwortet am 17.4.2018
Jake
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 11.12.2019

Xola Review from 2+ years user

Overall, I would say the software is good-to-great (four star) and I really appreciate the five-star customer service.

Vorteile

Out of the three booking software platforms we currently use, Xola is my favorite.

There are many pros to Xola, but let me summarize by saying it is the combination of good-to-great design along with five-star customer service.

Nachteile

The uncertainty regarding subscription packages. We have a "Premium" subscription that is a flat rate, which serves our needs very well.

If we do not have option to continue this package in 2020, we will have to switch to another booking software platform. Which would be a shame because Xola is my preferred booking software.

In Betracht gezogene Alternativen

FareHarbor

Gründe für den Wechsel zu Xola

Three simple reasons: 1) Design is good-to-great. If features and integrations continue to be added, it will be a 5-star platform. 2) Excellent 5-star customer service. I hope the customer service continues at the current level. 3) Flat-fee Premium pricing is what sealed the deal. If we are unable to continue with this plan for 2020, sadly we will have to find another booking platform. For the future, just remember that your current and future customers are actively evaluating options for booking software (in our case, biannually). I hope you keep the flat-rate payment option so we can continue to use Xola in 2020 and beyond. Lastly, and most importantly: Make sure upper-level management is listening carefully to the front-line employees. Execs, stay in touch with what makes Xola so special and be relentless about continuous improvement of the booking software!

Antwort von Xola

Jake -

Thank you so much for taking the time to leave a review. We did announce a pricing change last year with the primary purpose of being able to offer all our customers our enterprise-grade features. We aren't able to accomplish this with a flat rate - although I get why that monthly rate appeals to you. However, through this shift we're able to offer a lot more to all our customers and continue to grow our team and product to be the best in the industry and do right by our customers.
I will be sure to have someone call to talk through how we can continue working together.
Best,
Sophie

Beantwortet am 16.12.2019
Caitlin
Caitlin
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
2
Bedienkomfort
5
Kundenbetreuung
3

3
Bewertet am 3.5.2018

Excellent interface and usability but rigid in its features and customization

Easy to train staff, nice mobile features.

Vorteile

Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff

Nachteile

- Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Antwort von Xola

Hi Caitlin!
Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica

Beantwortet am 3.10.2018
Pelin
  • Branche: Gastgewerbe
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.11.2020

Xola is great for tour and activity management

Xola is useful for us to collect and manage all bookings from a single platform with really low commision rates. So far we enjoy it a lot.

Vorteile

It is great to manage all our events at one place and accept bookings from all online distribution channels that we are present. Google Analytics integration is extremely useful to follow the success metrics directly from Google Analytics panel.

Nachteile

Xola works definitely perfect for us, so far we haven't experienced any problem that deserves to be noted here. We are extremely satisfied with our experience with Xola Online booking System so far.

In Betracht gezogene Alternativen

FareHarbor

Warum Xola gewählt wurde

ResNexus was a better alternative in terms of the number of integrated booking platforms.

Gründe für den Wechsel zu Xola

Online booking platfrom coverage of Xola was better then the others.
Laurie
  • Branche: Unterhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.9.2019

Pub Cruiser Bikes

Vorteile

I like everything about it and love the Bots that run specials. This has worked well with us. Also, I like the integrated waiver with Wherewolf.com..

Nachteile

Cost is high unless you do the one where it basically passes the % charge onto the customer. I wish it had the ability to assign more than 1 bike to a time slot so that both of my bikes could run the same schedules and we did not have to have a bike 1 and a bike 2 schedule.

Antwort von Xola

Thanks for the review and feedback! Happy to see you are enjoying our Xolabots! As far as the assigning more than one bike to a timeslot, we are coming out with a way to do that soon. We will send out more information about this once it is completed and ready!

Beantwortet am 5.9.2019

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