Abacus Law is both cloud-based and on-premise case automation solution designed explicitly for legal practices. The system works as a practice management tool that helps in managing workflows including billing, time and accounting operations.
Its features include court date calculator and rule-based calendaring, data security, time tracking, email management and more. The solution allows users to automate deadline through the use of rules based calendars and helps in data capture and relationship management specific to different areas of law (PI, criminal, civil, etc.)
It also centralizes documents, emails, notes which are associated with matters and contacts and handles form creation to produce signature-ready forms. Abacus has an accounting module that integrates billing, timekeeping and reporting into one single solution and is capable to handle trust accounts and retainers. The solution has a legal calendar management system that helps users to manage appointments, tasks and deadlines.
Support is available via phone and email.
Tera M. Branche: Rechtsberatung Mitarbeiteranzahl: 51-200 Mitarbeiter
This program has been very user friendly. Info is easy to add or delete from a file in this program. It keeps issues very organized. Tabs can be customized to your firm.
This software allows us to keep our client's files organized. We can tailor this program to what we need in our client's files based on what out firm does, and/or what type of case it is. We can keep up with our calendars and everyone can log in from wherever they are and see the daily organizer for all or individuals. It allows us to keep notes in files, monitors for conflicts, and is very useful for setting ticklers to use as reminders. I find it very useful that it keeps up with all the players and their info under "linked names". Also keeps up w/ events, docs, & emails in one place.
If things are moved on the main drive, it breaks the links in abacus and they are no longer able to be found or traced if whomever moves the doc or breaks the link doesn't make a new one at that time.
Amanda S. Branche: Anwaltskanzlei Mitarbeiteranzahl: 2-10 Mitarbeiter
I've enjoyed using Abacus for many years. I used the cloud based option which was really great aside from the cost for storage space and it's limitations. I'm not crazy about their support team, but it wasn't a huge problem because it usually worked fine on it own. There are limits to the reporting, but they are also very customizable within those limits. Creating custom mail merge documents is a breeze.
I like the ease of making documents and templates with Abacus. It is very customizable and easy to use. I like having the matters and names databases and being able to cross reference cases with people. The reporting is good, but could use some work so that you can pull reports from 2 different databases at once (i.e. the addresses of all of the clients or providers for all active matters).
The draw back with Abacus is that it doesn't give you check lists or ways to case manage very well. It's easy to use and customize, which is good, because their customer services is slow and not great.
Antwort: AbacusNext 9.4.2019
Thank you so much for taking the time to review AbacusLaw. At AbacusNext, providing excellent products is very important to us, so it's good to hear we're delivering on that promise.
I'm sorry our client service hasn't met your expectations; please feel free to get in touch with me if I can help.
On behalf of all of us at AbacusNext, thank you for your patronage. We look forward to being of service for many years to come.
All the best,
Schawnne K. Branche: Rechtsberatung Mitarbeiteranzahl: 2-10 Mitarbeiter
Our intention was to keep our law project as paperless as we could and AbacusLaw plays a big part in allowing us to achieve this goal.
What I like most about AbacusLaw is how user-friendly it is and how we were able to use it to keep the project organized on a daily basis. It is a complete package.
I think I liked everything about AbacusLaw. I cannot think of any problem that I had with the software.
Antwort: AbacusNext 28.1.2020
Thank you so much for your thoughtful review, Schawnne. We're glad AbacusLaw has helped your organization meet its goal of going paperless, and that you've found the product easy to use.
We appreciate you sharing your experience with us and the Capterra community!
All the best,
The team at AbacusNext
Norm K. Branche: Anwaltskanzlei Mitarbeiteranzahl: 2-10 Mitarbeiter
Three of four years ago, I would have given five stars on all categories. Things have changed. In addition, the new owners increased annual license fees 40% last year.
It is a comprehensive software product for a law office, with case management, document management and billing. Our firm has been using it for 12 years.
The original founder of Abacus had very high standards. Tech support was very good. You could always connect quickly with a knowledgeable tech support specialist. In addition, for the first 7 or 8 years we used it, it was virtually bullet proof. It rarely, if ever, had a crash or issue of any kind. In more recent versions, you started to see more crashes or technical problems. But, at least the support was good when needed. The founder sold the company a couple of years ago. They acquired Amicus, several other products and most recently HotDocs. The quality of their tech support has significantly deteriorated. For example, we had a crash using the billing component, with a window that popped up with an error code this morning at roughly 9:00 a.m. Called tech support, was on hold for ten minutes, then prompted to leave a message. Left message at 9:10 a.m. this morning. In fact, both I and the user of the workstation left messages. It is 3:15 p.m. and Abacus has not called back.
Dorean B. Branche: Anwaltskanzlei Mitarbeiteranzahl: 2-10 Mitarbeiter
This software allows me to keep my case files very organized. I love that I can just go to a particular file and all activity associated with the file is located in One place. I don't have to waste time searching different places for information. I definitely love that it is user friendly. When I am training new employees on this software they pick it up fast and it makes them very efficient at getting tasks done.
It is very user friendly; I love the Icons; It is very versatile; Keeps case files organized
For some reason it doesn't allow me to attach my emails to the documents. But that may be an operator error.
Antwort: AbacusNext 24.5.2019
Thank you for taking the time to review AbacusLaw. We're so glad you find it versatile and easy to use.
Thank you for your patronage; we look forward to being of service for many years to come!