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Lead Gen & CRM (formerly SharpSpring)
4,6
Gesamtbewertung
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Über Lead Gen & CRM (formerly SharpSpring)
SharpSpring ist ein vollständig integriertes cloudbasiertes Marketing-Tool, das Customer-Relationship-Management, Marketingautomatisierung, mobiles und soziales Marketing, Vertriebsteam-Automatisierung, Kundenservice und mehr in einer Lösung bietet.
SharpSpring ist mit jedem CRM auf dem Markt kompatibel, sodass Nutzer ihr vorhandenes CRM und die darin enthaltenen Informationen weiterverwenden können. Die System-Tools zur Lead-Pflege und -Bewertung können die Seitenbesuche, demografischen Daten und das Engagement einzelner Leads verfolgen. Die VisitorID-Funktion von SharpSpring hilft, anonyme Website-Besucher zu identifizieren, indem deren IP-Adressen aufgesucht werden. So können Nutzer sehen, wer ihre Website anzeigt, einschließlich ihrer Namen und Kontaktinformationen. Außerdem enthalten sind ein Startseiten-Builder und ein Blog-Builder. SharpSpring bietet auch eine Design- und Vorlagenbibliothek, aus der der Nutzer auswählen kann.
SharpSpring kann sowohl von kleinen als auch großen Unternehmen in einer Vielzahl von Branchen wie Werbung, Versicherung, Ingenieurwesen, Telekommunikation und mehr genutzt werden.
Lead Gen & CRM (formerly SharpSpring) Preis
Lead Gen & CRM (formerly SharpSpring) bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Lead Gen & CRM (formerly SharpSpring) ist ab 449,00 $/Monat verfügbar.
Startpreis:
449,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja
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Lead Gen & CRM (formerly SharpSpring) Erfahrungen
Funktionsbewertung
5 von 763 Bewertungen
Alle Bewertungen anzeigen
Dave
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5
5
Bewertet am 23.7.2021
Great Solution for a Small Agency
It has been a great enabler for our business and has really become and extension of our capability that we deliver our clients
Vorteile
We love the fact that we can white label the product and resell to our clients. It adds a new source of recurring revenue for our business that we would not have without this capability
Nachteile
We’ve had some challenges setting up billing for our managed client accounts - that said, the SharpSpring team has been helpful and very responsive in sorting out our challenges.
In Betracht gezogene Alternativen
ActiveCampaign, Salesforce Marketing Cloud Account Engagement und Marketo EngageWarum Lead Gen & CRM (formerly SharpSpring) gewählt wurde
HubSpot just became too expensive for us to justify and it did not give us the white label capability that we were seeking.Zuvor genutzte Software
HubSpot Marketing HubGründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)
SHarpSpring was the only solution to offer a white label alternative
Mike
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
5
5
Bewertet am 12.7.2021
The marketing automation choice when value-for-money matters
We moved from HubSpot to SharpSpring primarily because of the price: HubSpot can be very expensive, particularly if you need to use the CRM and marketing capabilities. HubSpot is the market leader in usability and reporting (in my opinion) so we did notice a difference when moving to SharpSpring, but for 95% of the activities we undertake SharpSpring is at least as good as HubSpot and often better. The grouping of landing pages into funnels is one example of some great SharpSpring functionality that helps make your campaigns more effective.
Vorteile
SharpSpring does everything you would expect at a competitive price. The tool is a very capable marketing automation system, with good email and automation capabilities, as well as some great tracking and social media features.
Nachteile
Reporting is good, but not as good as the best (which is HubSpot in my opinion). Although the capabilities don't hold us back, it would be nice to be able to have easy ways to measure the performance of landing pages/funnels.
Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde
We switched mainly because of price.Zuvor genutzte Software
HubSpot Marketing HubGründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)
SharpSpring offers almost everything that other, more expensive, products offer, but at a very competitive price-point. Our clients who have deployed SharpSpring have been equally happy with the performance and results they have achieved.
Chris
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
2
3
Bewertet am 22.7.2019
Review
Started out fine until we realized that all the report data within SharpSpring was false. We understand that data accountability is an issue in the marketing automation industry as a whole, but SharpSpring is especially terrible at this. The fact that upper management in IT recognizes that email report data is different between what's in SharpSpring email reports, what's in SharpSpring Life Of The Lead, and what's in the exported email report excel list and subsequently admits that none of it is entirely correct is beyond me. The software is meant to provide genuinely insightful feedback to track user activity and potential conversions, however, the development team.
Vorteile
Marketing automation features are very helpful.
Nachteile
- There is no escalation process for customer support requests that are above a customer support reps expertise
- Email report data is BS and one of the heads of IT at SharpSpring admitted it. The report data within SS differs from the data exported; the excel file has duplicate headline titles with different meanings/data; email data is shit - we sent test emails internally and didn't open them and it shows we opened them 3 times in SS and 4 times in the exported report
- Life of the Lead is the most valuable data within SS and yet you cannot automate based on any of it
- Life Of The Lead duplicates email "opens" and "clicks" based on how many people are in the chain, giving a false view of engagement from customers
- Email clicks are a load of BS - it shows that emails were opened and every link clicked within 10 seconds of sending because of spam bots/filters. SharpSpring doesn't filter this data out, so we can't tell the difference between what's real and what's not. "Can't we export the excel sheet and do that filtering ourselves?" Nope - as stated before, one of the head IT guys at SharpSpring validated our concerns that the excel email report is indeed, shit data. None of it is usable
- Rather than creating a backlog of needed updates and releasing them as a batch update on non-business-hours, SharpSpring product development teams push updates during work hours, breaking crucial functionality for 3+ hours/week, leaving our sales staff twiddling thumbs and complaining.
Antwort von Constant Contact
Chris, we're so sorry to hear about the experience and issues you've had with SharpSpring. We thoroughly appreciate that you have expressed specific concerns and hopefully we have the opportunity to regain your trust. I know the team is actively looking into these issues, but if there's anything additional we can do in the meantime, please feel free to reach out to us at [email protected].
Beantwortet am 24.8.2020
Lisa
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5
5
Bewertet am 13.4.2021
SharpSpring makes my life easier.
It's a great platform, and the support team has been very responsive with any questions we've had over the last few years. The onboarding process was great and we never felt alone in learning how to use it. I also like the regular webinars and learning opportunities that SharpSpring hosts for marketers/agencies.
Vorteile
The email builder, landing page builder and form builder are all straightforward and fairly easy to learn. There are also help/support articles for pretty much anything I need help with or get stuck on. The "life of the lead" view is helpful to see a contact's interactions with our brand.
Nachteile
The email and landing page builders offer a lot of flexibility in layout/design, but sometimes they are a bit too restrictive in terms of moving elements around.
Warum Lead Gen & CRM (formerly SharpSpring) gewählt wurde
The previous platform was a lot more expensive and under-utilized.Zuvor genutzte Software
Salesforce Marketing Cloud Account EngagementGründe für den Wechsel zu Lead Gen & CRM (formerly SharpSpring)
The abundance of features for the price. Specifically, number of contacts allowed, emails sent and ability to manage clients in addition to our agency business.
Devin
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5
5
Bewertet am 22.4.2020
SharpSpring is the Best of the Best
My overall experience with SharpSpring has been wonderful! While the platform still has kinks to work out (what platform doesn't?), their customer service is amazing and they move at a rate unseen by others to make the platform better every day. I highly recommend them not just for their platform, but their people are friendly as well.
Vorteile
I really enjoy the various features that are available within the platform! It allows us to quickly and easily identify our prospects, capture their information on the website, and then market to them in a way that is meaningful and generates new business for us.
Nachteile
In their mission to make their platform compete, they often focus on getting new features out quickly but then have to go back and update later. I've seen this happen for them with tools like Video Calling, which became quickly available due to COVID-19 but lacks the robustness of other dedicated video platforms that I would imagine most companies already use.
