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Alle Bewertungen zu Playvox Filter anwenden
- Branche: Verbraucherdienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
High quality control
It helps on understanding bottom and top performer agents,knowing what are the issues and gathering reporting from it by verticals.
Vorteile
I like that I can track whatever interactions I want to check by contact reasons,users and etc.
Nachteile
I do not like that there are some scorecard questions which may be chosen automatically but I have to chose manually.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
A great tool for quality reports
Vorteile
Playvox was a revolution on my team quality check system, we used to work with a combination of sheets and forms that was heavy and not efficient, Playvox made the job faster and gave us an output we could add to our sql base in order to understand those number much better, it made our job faster, more reliable and richer in data.
Nachteile
Sometimes the system was a little buggy, we had problems with tickets, workloads, and minor issues, most of them were solved when contaction support.
Antwort von Playvox
Hi Caio!
Hi! Thank you for taking the time to write a review. We're glad you find our reports valuable. We are working hard to make sure they help you accelerate decision making and performance improvements.
- Branche: Verbraucherdienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Love Playvox!
I think Playvox was a great tool that greatly assisted our agents with the knowledge and information needed to excel within their positions. It was also great to be able to post on a community space where we could give encouragement to the team.
Vorteile
I love the search feature where agents could type keywords and bring up different sources that involved that keyword for user friendly access.
Nachteile
I wish there were more restrictions for the agents such as posting without approval etc.
Antwort von Playvox
Hi Katie!
Thank you for taking the time to provide input and share your experiences with us. We are always excited to hear from our customers and want to be sure our Workforce Engagement Management is doing all it can to power your contact center. Feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Playvox as a Customer service agent
Vorteile
This product is overall easy to use. Email, updates and fun ways to use Karma points with staff. This gives staff a positive reinforcement to do a great job at work.
Nachteile
I think that the applications should be easier to find. Larger icons to locate items you are looking for.
Antwort von Playvox
Hi!
Thank you for your review. We're glad you're enjoying our Motivation Product. We firmly believe incentives and recognition help inspire greater team performance, and our customized digital badges are a fun way to recognize team members for outstanding results.
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best Monitoring platform for call centers
Vorteile
Playvox is a powerful tool for monitoring agents and adjusting their skills to meet the company requirements and also it's easy to use as an agent and as an administrator.
Nachteile
Playvox is perfect but needs a guide for each page and how does the page works as some pages is difficult to understand and how to use for that I had to ask their support to help me.
Instead they can put a simple guide for each role.
Antwort von Playvox
Hi Youssef
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Glücksspiel & Casinos
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Overall satisfied
I evaluate CS agents' monthly performance. It's good to see overall performance over a period of time.
Vorteile
It's easy to use once you understand how to set up scorecards and use them.
Nachteile
SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser.
I would like to customize Playvox more to my needs. I wrote to the dev team once, but it was submitted as a feedback idea/suggestion. Not something that can be implemented right away.
Antwort von Playvox
Hi Ariel!
Thank you for taking the time to write a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We're glad Playvox is helping you improve your performance and will continue to have functionalities to make your job easier. Will also send this feedback to our product team for future considerations.
- Branche: Computerspiele
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Playvox review
My overall experience with Playvox is positive and im glad the project went for it as it is easy to use and the data presented in an organized and easy to comprehend manner.
Vorteile
When we move to Playvox, the transfer was completed fairly easily as the software is easy to use
Nachteile
Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.
Antwort von Playvox
Hi Kyriakos!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Informationsdienst
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Userfriendly and ease the learning progress
overall is good , wish to have more function in future
Vorteile
training and evaluation, basically i can evaluate my quality of service and the result of service in playvox
Nachteile
hope to expand function in HR relation
function. Hopefully there are more function in playvox such as the application for internal transfer opportunities and able to see the position vacancy via playvox
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Playvox
I didn't mind playvox but not sure if I would recommend it
Vorteile
I loved the Karma Point feature and Engagement feature where employees would ask questions. Other than that this feature was subpar. Could be a lot better.
Nachteile
It wasn't user friendly at all. Very confusing set up.
Antwort von Playvox
Hi Samantha!
Thank you for your review! Your feedback helps us deliver an even better product. We are actively listening to what our customers need and will definitely take your recommendation into consideration. I will pass this recommendation on to our product team and they will evaluate this (feature/enhancement). Feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Essen & Trinken
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best monitor software
A quick and cool tool to be used by the companies
Vorteile
Helping improve the quality of the work
Very good and easy to use
Nachteile
We need yo open multiple taps of different notifications not turning the same page into the notification to see it then go back again to the main page to check the next one
- Branche: Telekommunikation
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Playvox
My experience is good so far . Because of this app I know which section I need work on . It helps me to become a good agent . Thank you .
Vorteile
I find it really useful , I can see where I need to improve .
Nachteile
There is nothing I dont like about this software .
Antwort von Playvox
Hi Shekh!
Thank you for the wonderful review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams.
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
All in all very good
Vorteile
Having the ability to have templates helps to standardize notations for coaching!
Nachteile
I wish that filters were set on "all" by default, and not on "month"
Antwort von Playvox
Hi Ana!
Thank you for your review! Your feedback helps us deliver an even better product. We are actively listening to what our customers need and will definitely take your recommendation into consideration. I will pass this recommendation on to our product team and they will evaluate this (feature/enhancement). Feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Verbraucherdienste
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Playvox is good software to gain experience!
I am solving my problems with remembering procedures. Im a person whos learning by watching something so, its really good to see Your mistakes at examples. Everything is really clear and easy to use. Coaching sessions with Leaders helped me with new procedure and now im getting almost all 100% evaluations. I recomend it to everyone to get better at Your work!
Vorteile
Thing that i like most is evaluations. This gives me really important knowledge about my own mistakes. It teaches me how to avoid them. Also coaching sessions with leaders are really helpful. I can easily see how i got better (or not better :) ) and we can talk about erasing troubles.
Nachteile
I think that everything is pretty good but adding more translations would be really usefull. English is not a problem but having Playox in our native language would be great!
Antwort von Playvox
Hi Monika!
Thank you for taking the time to leave a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We're glad Playvox is helping you improve your performance and will continue to have functionalities to make your job easier.
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
the best software
overall best experience
Vorteile
the best thing is that when we receive an evaluation, an attached email is sent
Nachteile
everything is fine . nothing is upgradeable
Antwort von Playvox
Hi Muhammad!
Thank you for the wonderful review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams.
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great Product
It is easy to use for both management and agent
Vorteile
I love how it is user friendly and easy to manage
Nachteile
I have no negative feedbacks. The product is good
Antwort von Playvox
Hi Kdiron!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Essen & Trinken
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Satisfied with this software
I think this software helps me a lot in describing my performance and my task.
Vorteile
We can find the quiz or task we wanna do easily by searching or click the column stated. We just have to choose we are from which department and just enroll to start do the quiz. On my point of view, we can barely know the answer after we finish answer each question. The color used is also attractive.
Besides, I used this software to check my QA results. We can check our performance by daily, weekly, monthly or else. The graph shown can be easily understood. It helps me checked my performance a lot.
Nachteile
For me, if I want to dispute my QA results, it's quite confusing. Maybe our person in charge not discovered yet how to used the dispute method
Antwort von Playvox
Hi Nur!
Thank you for your review. We're glad our tool is helping you improve your performance. Will also pass your feedback on to our product team so we can improve our disputes feature.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Monitor and correct your team performance with Playvox
It's a great experience using Playvox, on the contrary, some other software doesn't help as playvox does.
Vorteile
Playvox has several features and functions which are so important in monitoring.
Nachteile
I face an issue while using the product that I get locked from using my credentials but it gets fixed quickly.
- Branche: Essen & Trinken
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
The experience
Overall I would say it has been quite a good experience as I have not come across any issues whatsoever with using playvox. Did find it troubling to have to login every couple weeks or so even though i leave it signed in on my laptop.
Vorteile
For me as a user in foodpanda I like the fact that the evaluations we get are easy to read. The interface is very user friendly and very easy to learn.
Nachteile
The fact that there are not too many options or varieties to the interface. While it is easy to use we have to visit too many different tabs for a query. Some people, like me, prefer a more complex interface so that we have more room to explore the whole thing.
Antwort von Playvox
Hi Abdullah!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so thanks for giving feedback. I'll pass this on to our product team for future enhancements.
- Branche: Internet
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Playvox Honest Review
Vorteile
I like how easy and efficient it is to follow up on QA's of my calls and tickets. makes it very easy to reference and list stuff to work on!
Nachteile
some of the stuff is confusing like ratings. communication platform like messaging and comments seem pretty useless.
Antwort von Playvox
Hi! Thank you for taking the time to provide input and share your experiences with us. We are always excited to hear from our customers and want to be sure our Agent Optimization Suite is doing all it can to power your contact center.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
EASY TO USE
Vorteile
Playbox is very useful because it help find any information needed when heling customer also help keep track of my performances .
Nachteile
at tis moment I'm very pleased with the software
Antwort von Playvox
Hi
Thank you for the wonderful review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams.
- Branche: Telekommunikation
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Bestest software till now date
Overall best and easy to use software with beautiful interference
Vorteile
Its beautiful Interference and durability with lots of features
Nachteile
Just lilbit slow and have some bugs but can be better in future
Antwort von Playvox
Hi Hassan!
Thank you for the review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams.
- Branche: Buchhaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Playvox part of the work
It is an indispensable part of our daily work.
Vorteile
Versatile and easy to operate such as Team coaching and QA checks
Nachteile
Sometimes the system is slow At the time of checking the Interrelation ID
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
very good
Vorteile
It is very accurate and I thing there is no mistake happened with me
Nachteile
I think this program is very good but some times I feel that is not fair in total score
Antwort von Playvox
Hi!
Thank you for your review.
We appreciate your feedback and will take it into consideration for future enhancements.
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Best Quality Reports software
Vorteile
The software is easy to use and smooth , website is divided into sections that guides you through different options
Nachteile
The website needs more animations for better quality
Antwort von Playvox
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Marketing & Werbung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Amazing and easy to use
highly recommend, my supervisors easily review my work, provide attention to detail notes on my completed tasks and allow me to prove my point or sign and approve their grade.
Vorteile
This software is amazing! There is so much you can do with this software, it is nice that you can select options, and easily navigate through the system.
Nachteile
there is nothing I would change about this product, honestly it is flawless, smooth, and efficient
Antwort von Playvox
Hi Amber!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Fantastic for Maintaining Neutrality in Internal Review Software
Vorteile
I love the ability to keep up with my progress as I grow in my role at my company.
Nachteile
I wish the interface was more modern and more user-friendly.
Antwort von Playvox
Hi Shelby!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Great product!
Great! It's given our team the necessary tools for feedback and evaluations to drive a successful customer service team.
Vorteile
Its impact - it provides us with the feedback and evaluations we need as a team to improve on our customer service to our users.
Nachteile
I find of the layout of the product to be a little inefficient - I feel like it needs a UI design overhaul
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Review of using Playbox
I have been working for more than 8 months and have never complained about this program. This program works perfectly
Vorteile
Convenient for tracking the quality of work
Nachteile
User-friendly software and easily accessible. Everything is clear and easy to use.
Antwort von Playvox
Hi Daulet!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Verbraucherdienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Excellent
Best tool for my job department
Vorteile
Filtration helps me finding any demanded information
Nachteile
From my point of view I don't face any issues
Antwort von Playvox
Hi Kamel!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Telekommunikation
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Helpful Tool
Vorteile
This tool is easy to use and very helpful for our business.
Nachteile
Just "Too many requests" error that appears repeatedly.
Antwort von Playvox
Hi Ahmed!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Verbraucherdienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Usefull
Vorteile
With this software I can improve my performance by following my metrics.
Nachteile
Sometimes it takes time to update some data.
Antwort von Playvox
Hi Cibele!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Fantastic tool
Vorteile
It is a very easy tool to use and very clear.
Nachteile
The overall team quality not showing in a view.
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Easy software to give feedback on your workers
Vorteile
It’s a very innovative way of getting feedback on your work. You can ask questions regarding the feedback, and once everything’s clear you can sign it.
Nachteile
The layout could be a bit improved, so that it’s more clear
Antwort von Playvox
Thank you for your review! Your feedback helps us deliver an even better product. We are actively listening to what our customers need and will definitely take your recommendation into consideration. I will pass this recommendation on to our product team and they will evaluate this (feature/enhancement). Feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Verbraucherdienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Job Well Done!
My overall experience is ok, I have no problem. Just hate when I recieve a low quality grade
Vorteile
Well the website is very much user friendly, and easy to use. The interface is unique however I would love a little more color on it, because I love a playful website or the option to customize how I want to view my Quality grades as an agent
Nachteile
Well I there is nothing I dislike about the service, however as a recommendation I would love if when an agent scores 100% on a quality grade or about 90% for them to gain stuff like trophies to create a little competition amount my team
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Great Performance System
Very positive and fun!
Vorteile
Really easy to use and great for users to keep track of their progress. Also allows user to record what they need to work on and dispute scores.
Nachteile
The page to view and accept your reviews can be hard to find and it is not always clear where to click to accept it.
- Branche: Telekommunikation
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
PlayVox Very Simple and Manageable
Vorteile
I like PlayVox due to it's layout, It is very easy to use and understand. It evens gives you points for logging in, you can always compete against coworkers for the better spot, It makes work motivating. Very pleased with it.
Nachteile
It doesn't let us know what and how we can earn badges
Antwort von Playvox
Hi Kaitlyn!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Verbraucherdienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
PlayBox Review
Great experience! I enjoy it alot!
Vorteile
The most I like about is that the interface allows checking all details about the QA process, that is very helpful in order to detect improving areas.
Nachteile
The overall QA score could be more detailed in order to detect improving areas in all QA scores already got.
Antwort von Playvox
Hi Edgard!
Thank you for taking the time to write a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We're glad Playvox is helping you improve your performance and will continue to have functionalities to make your job easier.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Recommended software
The software is recommendable, everything is clear and transparent. I am satisfied with the use
Vorteile
What I like most about this software is its clarity and ease of use. Communicativeness and the way it works.
Nachteile
Honestly, I haven't found any flaws in this program yet! I hope I won't find it.
Antwort von Playvox
Hi Natalia!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Unterhaltung
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Fun and Informative
Congratulations, it's a really nice tool on the daily basis.
Vorteile
It's easy, simple and the features are great!
Nachteile
Few options of interaction with other users.
Antwort von Playvox
Hi
Thank you for the wonderful review and for taking the time to share your feedback with us. Playvox was recently recognized by G2 as the easiest to use contact center quality assurance solution, and we are committed to continuously improving our product so it remains intuitive to use and delivers great experience and value for customer service teams.
- Branche: Unterhaltung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Ease of use
Loving it.
Vorteile
Navigations are great, and easy to use, meaning it's not complicated. Even for beginners, without any guidance, we can navigate and understand how it works.
Nachteile
No feature is useless. All good as of now.
Antwort von Playvox
Hi Vanlalhruaitluangi!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Restaurants
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Playvox
Playvox is very good, program help us to understend our mistakes, i like it
Vorteile
Good program , good quality , like it , everything is good
Nachteile
I like everything, and bad nothing, i dont know many english sorry
Antwort von Playvox
Hi Mariam!
Thank you for taking the time to write a review. By the way, your English is great :)
I'm glad you find Playvox to be a powerful tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Telekommunikation
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Why I love it
We use it for our QA and works perfectly
Vorteile
Easy to use, fast and reliable, it has helped a lot when grading performance and eases our weekly grades.
Nachteile
none so far as it is the best grading toll I have experienced.
Antwort von Playvox
Hi Amador!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Internet
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Nice product
Vorteile
The fact that I kept receiving 100% reviews. Also, it helped me understand better where I have to work
Nachteile
I didn't like when I was receiving a <100% reviews.
Antwort von Playvox
Hi Nicoleta!
Thank you for taking the time to provide input and share your experiences with us. We are always excited to hear from our customers and want to be sure our Agent Optimization Suite is doing all it can to power your contact center. Feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
User Friendly
Vorteile
I love how you can easily use the platform for the first time. Easy access and switching from Desktop to mobile phone is smooth.
Nachteile
There are times that tabs or pages takes a while to load
Antwort von Playvox
Hi James!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
it is very easy to use and helps in sharing reports easily
Vorteile
smoothy and simple in use and also you can share your reports or the others reports by it
Nachteile
nothing till now but, in general, what about changing colour to blue
Antwort von Playvox
Hi Amr
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Telekommunikation
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great platform
Vorteile
Plavox is really easy to use and has a friendly platform.
Nachteile
As of now, i would not change anything on the platform.
Antwort von Playvox
Hi Susana!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Öl & Energie
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
6 months user review
Vorteile
Ease of use and user friendly interface
Nachteile
There are other programs that does the same function and cost less
Antwort von Playvox
Hi Khaled!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Telekommunikation
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
It helps us to check the evaluations of our roles
My overall all experience was fantastic using playvox
Vorteile
The Evaluation process and the ease of quizzez
Nachteile
Nothing Much everything is on top notch and everything work perfectly
Antwort von Playvox
Hi Abdul!
Thank you for sharing your feedback. One of our objectives is to focus on the employee experience. We're glad Playvox is providing you with the tools to make you feel more knowledgeable and make your job easier.
- Branche: Bankwesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Review
Vorteile
I like the idea behind it and how easy it is to use
Nachteile
Sometimes it is hard to find what you are looking for
Antwort von Playvox
Hi Ina!
Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!
- Branche: Verbraucherdienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
showing style
Vorteile
the showing style i like most
every result show specifically its good
Nachteile
not experience yet about least about this software
Antwort von Playvox
Hi Shahriar!
Thank you for taking the time to write a review. I'm glad Playvox is helping you provide outstanding service to your customers. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!