Jenny H. Branche: Großhandel Mitarbeiteranzahl: 2-10 Mitarbeiter
For the first time, I've found organization for my business. Inventory management was by far one of our biggest challenges and we could barely report accurately on the simplest of financials. TrueERP allowed us to track orders and make appropriate decisions based on our customer orders and real time figures.
I am able to control inventory more accurately than we ever have so I can make sure I am ordering enough of the right products, which helps me ensure that products do not sit on the shelf. I can also finally trust that our accountant has real time numbers to work with when generating reports to give us a true and current glance at where we stand. We have also requested a few custom reports which were developed specifically for us, like software that comes with amenities!
Integration with FedEx did take some time and we had to go back and forth with them for a while. Not - show stopper by any means, but definitely require more effort than we had anticipated.
Lara B. Branche: Baumaterial Mitarbeiteranzahl: 11-50 Mitarbeiter
In short, yes TrueERP has helped us manage the day to day business. It is a big program and it was a significant change overall. The past year has been a big adjustment and you guys are developing the Hire module for us. After those developments are complete it will be even more helpful. I would also give a higher rating for “Value for Money” once our additions are done and we can use the Hire module. I wouldn’t hesitate to recommend the software to anyone with experience in inventory software, otherwise, there is a bigger learning curve. Besides that, I would for sure! Personally, I would describe the software as user-friendly!
Running different types of reports is so easy! The sort functions for lists and the ability to apply filters is also great!
We have had problems loading some of our really big reports. We also found an issue with the auto-reorder functionality but they are fixing this for us now.
Set up a sample company to mirror your current company to learn how to use the software without mucking up your real data. Practicing in a sample environment has been really good for us!
Suran L. Branche: Konsumgüter Mitarbeiteranzahl: 11-50 Mitarbeiter
Like most ERP software it has similar functions. There is no difference from other software.
It has modules for accounts department, purchasing, sales, supply chain, etc.
Any other software can do the same.
Customer Support - needs a shake up, seriously.
A bug in the software must be admitted. Please do not hide if there is an issue in the software.
Our inventory levels sky rocketed and plunged before and after updates. This is a clear confirmation of bug in the software. Admit it so your customers are well informed to take necessary steps of caution.
Added functionalities for multi-currency in SO/PO/INV/STATEMENTS is a must.
Inventory - as mentioned above.
Shipping needs improvements
Ines W. Branche: Verpackung und Container Mitarbeiteranzahl: 51-200 Mitarbeiter
I would absolutely recommend TrueERP to a friend or colleague. ERP is user-friendly, has helped us with our daily business processes and I am always able to call to get real-time support.
It's great from the accounting side because everything is linked! I also really like the ability to drill down into financials to easily be able to see where the numbers roll from.
That you can't drill into locked transactions without changing the closing dates in the software preferences, but I know once we update to the latest version we will have an option to include data prior to the closing dates in the main financial reports. It would also be nice to have an access level that makes all previous months read-only.
I like to print out my financial reports as I run them to help me see what changes were made in between dates.
Sharon T. Branche: Chemikalien Mitarbeiteranzahl: 11-50 Mitarbeiter
We generally use ERP for our work flow, accounting and payroll and all functions work well for our business. It does not take too long to induct new staff in the use of ERP.
I like the flexibility within ERP which allows each staff member to customize their preferences. We can amend the same listing to reflect what we individually find most useful.
There are no major issues. Occasionally we need to amend our closing dates (past the nine months after year end) and that is a little frustrating. A longer length of time before instigating closing dates would be good.