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LEAP bietet keine Gratisversion und keine kostenlose Testversion.
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- Branche: Anwaltskanzlei
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Agrxis Review on LEAP
I have had an outstanding overall LEAP experience. As a lawyer, I depend on trustworthy and effective software to run my practice, and LEAP has surpassed my expectations. My workflow is streamlined by the platform's extensive toolkit, which includes tools for document management, time tracking, and billing. I can easily navigate and retrieve the information I need thanks to the user-friendly design and straightforward layout. My productivity and efficiency are also improved by LEAP's connectivity with other legal applications and services. Every time I've had a query or a problem, the customer support staff has been accommodating and supportive. With LEAP, I've seen my productivity soar, my organization get better, and my administrative work get significantly less. It has genuinely changed how I work and developed into a priceless tool for my practice. Any legal professional seeking a complete and effective practice management solution should seriously consider LEAP.
Vorteile
I adore LEAP and consider it to be a priceless resource for my legal business. The element of LEAP that I value the most is its thorough document management system. I can easily arrange, keep, and access all of my legal paperwork in a one location thanks to LEAP. The time and effort I would have otherwise spent looking for and managing tangible files is significantly reduced thanks to this. Finding specific papers is really simple for me thanks to the user-friendly UI and powerful search features, even on my mobile devices. The document management features of LEAP have significantly increased my productivity and efficiency, allowing me to devote more of my time to helping my clients and less of it to office work.
Nachteile
While I have had an overall positive experience with LEAP, there is one aspect that I found slightly challenging. The feature that I liked the least about LEAP is its learning curve when it comes to customization and advanced settings. As a user, I appreciate software that offers flexibility and allows me to tailor it to my specific needs.
Antwort von LEAP Legal Software
Hi Joseph, thank you for your recent review of LEAP. We are glad to hear that the LEAP legal practice productivity solution has improved organization and efficiency for your firm with strong document management and billing tools. We appreciate your feedback and we hope these resources help LEAP provide additional value to your law firm!
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Leap is a good option for a case management program
I loved Leap when we were on it. It was easy to work with and had alot of benefits to others. I did notice there was some issues we ran into at the end of our contract with them which I asked to be resolved and they said they were working on it, but it took months in which we decided to move to another program.
Vorteile
I loved this program when we used it. You could save emails directly to the file, the documents could be easily organized to the file. You could easily create documents using the coding from each field you chose to set up your file.
Nachteile
Sometimes the program would lag or the coding would be an issue and then you would have to constantly fix problems. Toward the end of our use of the program, the emails sync was a giant issue for us. I also had difficulty finding the fields sometimes as it wasn't customizable. We would have to use the fields that were supplied by Leap which could be confusing at times.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
LEAP works, is high cost, and customer service could be better
Overall, it's an okay product at a very high price. They seem to be struggling with customer service. They do things like charge ge new users for 3 years which seems like a money grab.
Vorteile
It works. It collects dockets. It's reasonably easy to search. It's reasonably easy to bill. I do not comment on the document management side of things.
Nachteile
The onboarding was very disorganized. The contract is a 3-year but they don't tell you that. If you add users you have to pay for the 3 years which makes no sense because their full price not discounted. Overdue interest is awkward. There is no way to edit entries in the financial side of things. So if you make a mistake you have to unwind the entry and you end up with a very messy Ledger. They take your subscription term and factor it which means a third party will collect your money and they run a credit check on you because you have to personally guarantee the payments. I was not happy about that and I was not happy that I was not told that was going to happen.
In Betracht gezogene Alternativen
ClioWarum LEAP gewählt wurde
PCLaw is no longer supported by the vendorGründe für den Wechsel zu LEAP
Tried Clio and did not like it. It did not have a good workflow.- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
LEAP: Unpolished but improving rapidly
An immature practice management system that is growing and improving rapidly.
Vorteile
Constant development and improvement, adding new features frequently.
Nachteile
Features feel incomplete and unpolished. For example, there is a bulk import tool to upload documents into LEAP, but bulk export is limited to the first 100 documents. Exporting more than 100 documents requires manually exporting files, subfolder by subfolder, and file by file if more than 100 files in a folder. Be warned that once you move your document to LEAP, they are stuck there. I've had a support ticket out for a week and am waiting for response.
In Betracht gezogene Alternativen
ClioWarum LEAP gewählt wurde
Actionstep tripled its prices, despite not adding any significant features for years.Gründe für den Wechsel zu LEAP
A lot of essential features and functions are not included in the base subscription. Figuring out what features to add to CLIO would have been a huge pain. LEAP had all features included for free with the base subscription, making it a bit cheaper if you use a lot of add in features; but more importantly, avoiding the time-consuming process of testing and evaluating to figure out what features to add. Also, LEAP seems to be more on the cutting edge of incorporation AI tools. Because LEAP seems to be a relatively new entrant, they may have lucked out in that they happened to be investing a lot into improving their project right around the time that generative AI came out, meaning that they are building their web app with AI in mind from the start, whereas other legacy products are tacking on AI features as an afterthought.- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Talk with a consultant first before you purchase
Average and choppy. The start was not good. It was a lot more involved than was initially disclosed going from a server based to a cloud based software. Once they started integrating AI, something has happened where, at least now, they have a systemic problem with tasks that renders the software compromised in terms of monitoring who’s working on what on any particular case?
Vorteile
Cloud based, creates efficiencies when working correctly
Nachteile
Lack of transparency with issues, tech support is lacking and disjointed
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Greed above service
Not a bad product but terrible customer service,
Vorteile
Not a bad product, good management system.
Nachteile
Great before you sign up, but no support should there be a problem...check out Leap Community.
They lured me back with a discounted fee and then raised it by 50% for the new term so we left...they don't have a monopoly anymore!
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Mostly good software, Horrible Tech Support (Worst in industry)
The person that gave our initial training was great, but the TECH SUPPORT could not be worse.
Vorteile
Software capability is good, the cost is good with the WC integreation.
Nachteile
No Calendar System.
Must be downloaded on my PC.
Stupid Ribbon that mislables tabs. (e-signature and littigation support are backwards)
TECHNICAL SUPPORT IS HORRIBLE!!! BIGEST WASTE OF TIME. CLIO'S TECH SUPPORT IS 1000% BETTER.
- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Software promised so much and delivered nothing
The offering of the software appeared to be great - This was demonstrated in a sales call and once signed up, offered no ability to test the software. Software was littered with problems and took hours of our time to try and solve the issues.
Spent over £1300 on software I was unable to use and pressured to continue allowing them to try and sort out- taking over our computers for hours on end- at times overnight- and they were unable to fix the issue- offering a solution of deleting all of our data and starting again with a new windows profile.
The response from LEAP was awful- support kept repeating the same processes- if there was a response at all.
Agreed to end the contract in the end but refuse to give refund unless I pay for the software for 6 months first- so in all I have lost hours of my time, plus over £1300 for nothing.
Would not recommend to anyone at all- don't waste your time or money. Even my IT company were shocked at how badly they have treated us and the software and support being so poor.
The drafting precedents were awful as well- look they have been written by children- really bad and we were so disappointed with these.
Vorteile
The offering was great and appeared to do everything I needed in my business.
Training offered was fairly good but useless in hindsight.
Nachteile
Software littered with problems.
Draft documents poor quality
Support was shockingly bad

- Branche: Anwaltskanzlei
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
The most frustrating service ever
I have lost a lot of money and clients due to using Leap.You cannot get quick answers there are no phone numbers to call. You only ever get “we’ll call you back” if you miss that call you have to wait for them to try again. I was sold this system because they are supposedly connected and integrated with 3rd parties that could handle my billing and auto chasing for payments, Handle my e-signatures, handle my calendar bookings. 100% of my small law firm relies on these features. None of this was true and LEAP only blames the third parties when things don’t work. I cannot speak any worse of this service. Joining them was the biggest busienss mistake I’ve ever made and I’ve pissed off so many clients with utterly frustrating software that both myself and the clients have tried to use from our respective ends.
Vorteile
I would have left earlier if it wasn’t for the personal client relationship manager [SENSITIVE CONTENT] - he has been good
Nachteile
Billing No telephone serviceWeb chat difficultBilling difficult - auto reminders didn’t work after 1.5 years of asking for helpCalendar booking system didn’t workE- signatures didn’t work and very difficult for clientsTraining was via third party who didn’t answer my questions Autofields for drafting precedents were not easy to use.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Leap is not good for Probate.
The system is not recommended for a probate department. I been practising over 20 years and know what works if you want happy clients and staff.
Vorteile
The staff have tried to understand the issues we have and have promised to listen to all our feedback.
Nachteile
Once upon a time I could do my job far quicker and with great confidence using a system where I could access asset and liability lists - create estate accounts with ease. Download forms etc but with Leap it’s more reliable to go on google or get the books out. I feel as if I have gone back to the 90s or earlier the probate system is appalling. My team have had to manually do a lot of the work we used to do on a brilliant computer system called ALB. Those were the days. Leap is supposed to be good for conveyancers and our property team is happy but sadly it is the opposite for us probate practitioners.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
LEAP Into Success!
It has changed my practice in so many ways. Even if there were a better software, this software has been a game changer for this firm.
Vorteile
My personal favorite attribute to this software is the technical support behind it. The helpdesk at LEAP is by far the most proficient, responsive, respectful, diligent, and most importantly, the helpdesk with the most overall proficient technicians responding. Every technician I have every worked with, and I ask questions to them almost as often as if they were in my office sitting with me, has a comprehensive knowledge of the entire software. If there has been a unique issue, they have always solved it within minutes. They are truly amazing.
My next favorite attribute is that the software becomes more useful and powerful with every piece of information you fill out. It requires the users to put the information into the system, but once it's there, what you can do with the information is where the dividends pay off. Clerks will spend far less time doing clerical work. Attorneys can draft better documents repeatedly in order to maximize time.
Next, is the document automation. It is continually being developed as we continue to work. Being able to generate large documents that can be used repeatedly at a substantial fee is a valuable asset.
I think my partner, who keeps our books, would say that the push over to Quickbooks feature is the best. It is timesaving and allows less room for error.
Nachteile
The accounting methodology is different from the US methodology causing a greater learning curve during the transition to LEAP.
Warum LEAP gewählt wurde
We need software that required less in house tech support. We needed document automation. We needed a software that kept better financial records. We needed software that was more integrated with other types of applications. We needed LEAP!Gründe für den Wechsel zu LEAP
First, LEAP started with their customer service from the very beginning whereas some of the other companies above just told me to watch their demo when I reached out. LEAP sent to very professional sales representatives out to see me and show me their product in person and answered my questions. This has not stopped since my purchase. It's just different people answering the questions. As far as features go, there was only one or two features another program had that LEAP did not and the LEAP had that the other did not. The Quickbooks integrations was a key feature as a small firm. Time is money. In summary, it came down to one or two features and the invaluable customer service they provide.Antwort von LEAP Legal Software
We appreciate your wonderful feedback on our customer support team, online intake, document automation, and strong integrations with QuickBooks Online. At LEAP, we value our customers and pride ourselves on offering individual attention from consultation to training. We look forward to continuing our effort to make LEAP legal software a valuable asset to your law firm.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Awful All Round
The overall experience has been painful and many of us in our firm have found it far more efficient to use LEAP as little as possible by disabling Office add-ons and working out of LEAP.The bugs and design flaws are innumerable:At almost each stage, the software opens up a new window which is often way off centre and does not fit the screen properly. This is on laptops and desktops of varying resolutions. Having to recentre and resize windows every time you want to access them becomes time consuming and affects the flow of work.Countless hours of work have been lost due to documents not saving or disappearing from LEAP entirely, not even showing in "deleted" items. Many of us having resorted to working out of LEAP and just dragging/dropping files into there once finalised.The issues with Office apps often results in LEAP crashing altogether, requiring a force quit and the loss of all work done which was not saved. Sometimes work doesn't save or files are deleted altogether.
Vorteile
Detailed reports are easy to produce and it's easy to share files between LEAP and local storage. It's also very easy to learn for people with varying tech skills.
Nachteile
The customer service: I made 4 or 5 attempts to have the same issue resolved, and each time the LEAP customer support would offer the same solution did not work. I was told an engineer would call me back on 3 occasions, and each time I gave them a 1 hour window during which I would be unavailable. Each time their Engineers called within the one hour window and each missed call means starting the process from square one.There is no option to export/save time recording into an Excel compatible format - only hard-copy or save to PDF. This has added hours to time spent preparing a Schedule of Costs as each entry has to be added and updated manually.Transitioning from our old system to LEAP was far from smooth. Many matters were not transferred and most of those which were had time recording missing or numerous mistakes, resulting in us combing through a lot of our files to correct these mistakes.The bugs and errors are innumerable - the Microsoft Office Add-ons do not seem to function properly at all, with different issues arising for each of Office 365, 2019 and 2016.Most cloud services auto-deletes or encrypts locally stored data. With LEAP, all data and docs accessed by a user are stored locally in a folder without encryption or auto-deleting, meaning that anyone with access to a device using LEAP could browse through all documents and client info a user has accessed without logging in to LEAP or using LEAP at all.
- Branche: Rechtsberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Case Management made easy!
Great for managing all our cases.
Vorteile
I like being able to search for the item I am looking for.
Nachteile
Difficult to use invoicing system, I am not able to generate the invoices/
Antwort von LEAP Legal Software
Hi Karla, thank you for your recent review of LEAP. We are glad to hear that your firm is benefiting from the LEAP and its ability to manage cases and robust search function. As you continue to expand your knowledge of the software, we recommend using the LEAP User Portal to access training, learning, and support resources like LEAP University, Help Center, HelpDesk, and your dedicated Practice Management Advisor. You can access the User Portal here: https://bit.ly/3FkiMNV. Thank you again for your review and we hope these resources help LEAP provide additional value to your law firm!
- Branche: Anwaltskanzlei
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
This product is rubbish
Rubbish
Vorteile
Nothing leap has got nothing at all to recommend it. They are non-communicative, arrogant, failed to respond to communications, failed to return telephone calls do not respond to emails in short I would rather use a quill pen and use leap. Yes I have tried to contact them know they have not bothered to respond
Nachteile
I am a sole practitioner and I was using the virtual practice system run by SOS legal. It would appear that SOS legal have now been acquired/taken over by Leap and the manner in which they have treated customers who have been with virtual practice for 12 years is breathtakingly bad. You cannot speak to anybody. They do not respond to emails and then they blackmail you over your data. This company should not be permitted to conduct business in the legal arena, if you are a law firm beware they will hold you to ransom if you let them hold your data
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Case Management system for family cases
Leap was brilliant when I joined in 2016 and is still better than the alternatives.
Vorteile
It's great having everything in one place in a cloud based system. The integrations with Xero, Office and Review Solicitors are excellent.
Nachteile
Law Connect is not as useful as it should be. We have given up on using the Your Finances app
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Leap
Vorteile
Ease of use. Integration with LA billing.
Nachteile
Desktop not being available for Mac users.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Leap Training
Excellent training session.
Vorteile
The training was great I was shown many new items that I wasn't aware of.
Nachteile
Nothing - only dislike is when its not working.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Leap is a good product but needs more tweaking
Vorteile
As with any new product, there have been challenges and an adjustment period. Most features are easy to use, but there are some that need perfecting. Entering time, entering clients and phone calls is fairly simple.
Nachteile
The document preparation process is not as effortless as one would hope. The margins are often and issue, transferring data does not always seem intuitive and MS word often has to be repaired. The critical dates section could be improved by making it easier to enter personalized information for the matter. The calendar could be improved so that it is simpler to add appointments without using the MS Office calendar.
Antwort von LEAP Legal Software
Thank you for taking the time to review LEAP. Our team is glad to see that your firm is benefiting from LEAP's ease of use, time recording, and client management. We would like to hear more about some of the challenges you are facing with document management. Please contact our LEAP Practice Management Advisors by emailing [email protected]. We look forward to speaking with you and making LEAP more aligned your firm's processes.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Leading Case Management Sooftware on the market
Having moved from an inadequate system, we enjoy a positive relationship with Leap. It achieves all that we need for the effective running of our busy law practice.
Vorteile
Integration, ease of use, seamless remote working, Client contacts are collated and communication with Clients is simplified and streamlined, essential time recording is completed with ease. Access to documents is market leading.
Nachteile
Transfer form an old case management system did present some technical issues. This was minor drawback and limited to set up only.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Excellent
The customer service element is excellent, problems are solved almost immediately and the online chat service is excellent. We use the system for all of our case management, be it for clients or for internal matters. The search function is so easy to use so if you can't remember the file reference number, just typing a few letters of the case or client name and your file appears instantaneously!
Vorteile
You have absolutely everything you need for a file in one place, i.e. documents/correspondence/financials. Having everything in one place makes the job so much easier and time management is easy.
Nachteile
When some updates are installed, features and screens change which we are not informed fully about. This has meant it has taken time to find the features which have moved.
Antwort von LEAP Legal Software
Hi Joanna, thank you for your review. We appreciate your feedback and are glad to see you're enjoying the benefits of LEAP. If you require any additional assistance please contact [email protected] to speak to your Customer Success Manager.
- Branche: Rechtsberatung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
from an Accountants perspective
We were looking to change our legal software, i researched approx 10 suppliers & narrowed it down to 3. I then took these 3 to the Partners, we finally decided to go with Leap. they are a multinational company & after speaking to several of the people who gave testimonies on the Leap website we decided they were probably giving an honest evaluation of their experience with the Leap software.
One of the things i really liked about Leap from an Accountant's point of view is that they are a cloud based system which meant we could decommission our mainframe computers & close our i.t dept which had their own separate premises, so obviously the cost saving was enormous. Also Leap were cheaper than our previous software supplier & are paid monthly which helps with the cash flow situation.
Keith Park prior to fixed fees were a very big company & we wanted to transport 10 years of old data into Leap, so it was a massive amount of data, this went like a dream & the staff at Leap were very helpful in this process.
Finally i think another big advantage with Leap is that they don't pretend to have their own accounting system, our previous supplier did but it was useless!! Leap team up with Xero accounting software, this is another multinational company which is very popular, easy to use & costs only £28p.m
contact me on [SENSITIVE CONTENT] if you need to know more
Vorteile
Cloud based system, easy to use, lots of online help using the Leap community or the Leap University for online video tutorials, also the connection to Xero Accounting system
Nachteile
Hard to think of any think really, all seems to be pretty good i must say, of course at first it's all very new & strange but then it always is no matter who we would have chosen
- Branche: Anwaltskanzlei
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Saves time, saves money.
Timekeeping is a huge benefit, along with keeping things organized.
Vorteile
LEAP allows me as a solo practitioner to do a lot of things well and efficiently. The document production software is excellent and I can use the mobile app to keep things moving even when I'm not in the office.
Nachteile
The mobile app does need better integration with the main product so it can be more useful. For example, being able to generate a new document would be very helpful from your phone. The RapidPay system also needs a revamp as well.
In Betracht gezogene Alternativen
ClioWarum LEAP gewählt wurde
You bought them.Gründe für den Wechsel zu LEAP
Better customer service.Antwort von LEAP Legal Software
Thank you for your review of LEAP Legal Software. Our team is glad to hear that your firm is benefiting from LEAP's remote accessibility as well as the instant time recording and document automation features. We greatly appreciate your feedback; at LEAP, we are committed to continuously innovating our software, helping law firms save time and make more money. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!
- Branche: Rechtsberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
LEAP is the best platform we have ever used and don't see anything that could beat it
Overall we are really happy with LEAP and the support we get from the team if we have any questions or issues, they have always been quick to get back to us
Vorteile
All the guides and precedents we have access to are really helpful and save so much time
Nachteile
Greater admin control could make life easier, but I'm aware they are making changes to this
- Branche: Rechtsberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
LEAP is a feature-rich practice management solution
Vorteile
What we like most about LEAP are the features that allow us to manage all of our cases, clients, and documents in one solution and we can access all of it from anywhere (i.e., in-office computer, smartphone, tablet, a web browser). LEAP has built-in integration with the software programs we use most (e.g., Outlook, Word, Excel, PDF) and offers robust template creation and implementation capabilities, secure file sharing, and full-featured timesheets, billing/invoicing, and accounting functionality.
Nachteile
There is no phone number for product support. Product support is done via a support ticket system, chat, or email. It would be helpful to be able to call support to get a quick answer to an issue that may be difficult to explain by chat/email.
Antwort von LEAP Legal Software
Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback and we are glad to see that your law firm is benefiting from LEAP's integrations and comprehensive feature set including case management and document automation. You can learn more about LEAP's features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!
- Branche: Rechtsberatung
- Unternehmensgröße: Selbstständig
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
Disappointing
Disappointing software. Deceptive sales practices. See above.
Vorteile
The software has potential. What it is trying to do is good.
Nachteile
The software slowed down my system. It did not integrate well with MS Outlook, MS Word, and Adobe Acrobat. It had multiple glitches, and the LEAP software deactivated features I used in MS Office and Adobe. The sales representative gave me the impression I could try the software and cancel at anytime if I was dissatisfied, but this turned out to be false. After hours spent trying to use the product, and several hours of customer support calls over several weeks, the software could not perform better than the simple system I had created for myself using MS Office and Adobe. I am a tech-savvy person, and LEAP customer service often told me they were learning things from me and that they were working on adding the features that I needed. Even after spending several weeks getting LEAP up and running and speaking with customer service, LEAP still had multiple technical glitches and was causing me to spend more time rather than less time. Therefore, I asked to cancel LEAP. To my surprise, LEAP told me I was locked into a 3-year agreement. LEAP refuses to cancel the agreement before 3 years are completed and is requiring monthly payments despite my multiple requests to cancel it. Upon closer examination, I discovered the LEAP contract has several hidden terms, and the sales representative actively deceives you into thinking the contract says something different from what it actually says.
Antwort von LEAP Legal Software
Thank you for your review. We appreciate your feedback and we are sorry to hear that you have not had a good experience with us, so far. We do appreciate your feedback and would like to speak with you to make sure your firm is utilizing our software efficiently. We want every law firm to be fully trained on LEAP and using our software to its fullest capability. We believe our software will be greatly beneficial for firms that agree to the change event. Please email [email protected] so one of our Practice Management Advisors can speak with you more about the challenges you are facing. LEAP should seamlessly integrate with your Office 365 platforms. You can also find a lot of great training resources in our Remote Training Catalog here: https://bit.ly/2OhdXwO. We look forward to speaking with you soon.
- Branche: Anwaltskanzlei
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Be careful if you are a sole practitioner
It was the worst experience ever. I was misrepresented certain information. I purchased the software, had to pay additional £500 for an external trainer. As I am not IT literate I had to re learn windows and being an apple user it took me from May when I purchase the software to August. I was told to use their university section to learn additional features. I spent thousands on IT equipment. I did not read my contract and I was tied in for 3 yrs, at the end of the first year I tried to get out of the contract, I explained to LEAP about the problems throughout the period. I am a sole practitioner handling private client wills probate and estate planning and I rarely used the software, it was a waste of money. I would recommend Clico for case management and lexis for legal forms, LEAP forms are too much so you have to cut and paste. If you want to do bundle you pay additional £35 per bundle. To get access to certain drafting forms you have to purchase it separately. I have submitted an appeal to come out of my contract because of the misrepresentation and I told legal advice and was told the software was not fit for purpose. I wrote to leap in May 12 about renewing the package to allow case management and to reduce my cost. We are in the end of July. I had no response, I am locked out of the system, my client files I cannot have access. Now I have to take legal actions against Leap. I strongly advice anyone looking for a case management software to look elsewhere. Avoid LEAP.
Vorteile
The system is better for large firms with IT specialist.
Nachteile
Waste of money if you a a small firm or sole practitioner.
Have to reinvest in a system that is compatible with the software, costing additional 2k
External trainer rubbish as you have to book time and it’s rushed if you do not know windows.
You have to purchase top ons. That is more costly so your package could run into the thousand.
Read the contract and if not happy make sure you cancel.
Once your subscription finish you will not have the availability to gain access to your client files.
If you are tied in and try to negotiate you will be ignored and you have no resolution
BECAREFUL BEFORE YOU SIGN THIER CONTRACT.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good product terrible support and aggressive pricing
Poor.
LEAP has developed a good product, but it has not committed the resources required to support it, so if a technical issue does arise the time to resolve is significant.
Practice Consultants are promoted by LEAP, but in reality, only promote additional add on products.
Vorteile
The product is mature and provides a complete law practice package including document storage, time reading, billing, trust accounting and matter management. Remote access is available and there are nice mobile app features available.
Nachteile
Alot of functionality is heavily promoted in LEAP marketing materials but requires additional premium third-party licenses.
LEAP has a rigid pricing structure. There are no categories for admin staff vs fee earners etc. This means you must purchase a full license including precedent subscription for every staff member including casual and part-time staff.
Technical support has declined dramatically in the past 6 months. We have waited over a week to have a support ticket acknowledged. Matter remains unresolved two weeks later. There is no transparent ticketing system for technical error. You are pushing onto the online chat which currently has wait times over an hour and the end result is to lodge a support ticket.
Implementation was poorly handled with poor communication.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
LEAPs and Bounds
Very satisfied with product and continued product development and regular updates.
Vorteile
Easy access to all firm data, including accounting and client matters.
Nachteile
Not fully functional on Apple or Mac platform.
- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Not all it seems
The sales team do a very good job in convincing that this is the system for you. Don't buy into it. They actually outsource the initial training (you must pay this upfront), and it leaves a little to be desired. Very little is actually shown. It should be tailored for each user/business not generic training bearing little use to my business.
Integrations are limited. Price wise, it's competitive even on the cheaper side compared to rivals.
Vorteile
Let's be honest, LEAP is aimed mid to large sized businesses. It doesn't really cater for us smaller players in the market. With this in mind, it's primary aim is case management and deployment/delegation to others. It offers many features and add-ons from outside apps but very few were ones I was already existing.
Nachteile
LEAP's software is difficult to manage, not very intuitive. Cumbersome for a so-called leading software provider. 8 months in, there are many features I do not use/nor require. Integration with other apps such as Willsuite has been a frustrating experience to say the least with many issues still unresolved.
Sadly, LEAP's customer service is woeful. No helpline, they just direct you to self-help videos or request you to email support. It can take days for them to respond, a complete joke when you have work and clients waiting for vital documents.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Integration of Case Management & Practice Management in an Exceptional product.
Given the fact that I did not have a strong background in practice and case management, the support for LEAP and the built in features that bolster communication, accuracy and financial management has been priceless in getting me quickly up to speed.
LEAP's evolving platform continues to give us deep confidence in our data integrity, financial management, case management and overall communication within the organization and our clients.
Vorteile
My favorite feature in LEAP is the ability to manage trust accounts with accuracy and complete compliance with IOLTA standards. The integration with Quickbooks has eliminated the need for duplicate entries which increases accuracy and guarantees the integrity of the data. Also, LEAP's numerous features that facilitate communication (notes, e-mail tracking, phone logs, calendar) allow for any user to access the program and be able to get a real-time status of the matter.
LEAP's support system is another favorite feature. I can chat with support, open a case, schedule support or research through LEAP University and the Community pages.
Nachteile
Occasional failures in bulk printing and contact management can be frustrating.
Antwort von LEAP Legal Software
Hi Maribeth, we appreciate you sharing that the LEAP legal practice productivity solution is an essential asset to your firm. LEAP is designed to provide law firms with extensive legal practice productivity features for improved efficiency, profitability, and client satisfaction. We thank you for the glowing review and your continued partnership!
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Leap overview
It's a good software if there's no alternative. Very expensive. Poor customer service overall.
Vorteile
Client account and month end reports. These provide an excellent tools for management to keep on top of Month End reporting and reconciliation reports. I also liked that you can send an email from within the software and it will open up and send from outlook.
Nachteile
Task management and time recording. Also customer service is poor as help is not readily available. When the software first took over LOLA, there was good customer service support but slowly that diminished.
- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Dont try to exit early
Terrible. Never again - will tell all my colleagues to try a different product.
Vorteile
Trust accounting is solid and reliable and support was good.
Nachteile
The contract is terrible. You cant exit early even if you ask nicely. They will not let you out and WILL chase you and WILL send a collection agency after you and threaten to damage your credit rating. Its also very very expensive to get your data in a usable form when you leave.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Easiest pricing tool
Completely changed my company’s efficiency
Vorteile
Price any project in minutes so easy to do
Nachteile
Make sure you update for any changes you make
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Worst choice ever made
It has been a nightmare - this program is not done and it was misrepresented from the start as to how it works. You cant trust anything it tells you and it certainly is not a time saver.
Vorteile
More user friendly than PCLAW in terms of being able to locate info regarding a client
Nachteile
Does not handle the accounting side of the operating account
- Branche: Rechtsberatung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to use
Overall, happy with the software. It’s amazing how you can produce, arrange and keep all the documents in one place.
Vorteile
Easy to learn, navigate and obtain the information needed . Simple features such as being able to convert large amounts of documents into a single PDF document within seconds is so helpful.
Nachteile
Like any other software Leap has its flaws. Often won’t open Word or Excel documents that are saved onto Leap. Can not add any attachments from Outlook straight onto Leap ( it has to be added onto desktop then onto Leap, which can be time consuming). Other than that, I am happy with Leap.
- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
No customer support
Very poor
Vorteile
The product is easy to use but is way more robust for the needs of a small office
Nachteile
No customer support when you need it. They do not offer phone in Tech support and your "ticket" can go unassigned for hours
Antwort von LEAP Legal Software
Hi Matthew,
Thank you for your review. We appreciate your feedback and continuously strive to help law firms with the LEAP legal practice productivity solution. Our technicians are available via Live Chat during business hours and clients can schedule phone calls at a specific time with a technician in advance.
Please feel free to schedule a call at your convenience: https://calendly.com/leap-us/support?month=2023-12
- Branche: Rechtsberatung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great functionality, very robust, no set up fees either. great for smaller practices under 30...
helped my firm obtain about a 26% increase in productivity which amounted to a massive bottom line savings
Vorteile
integrates perfectly with word and outlook as if you can't notice the difference but the relevant buttons are there
Nachteile
cant use on mac unless you install parallel or bootcamp
Antwort von LEAP Legal Software
Hi Christopher, thank you for your recent review of LEAP. We are glad to hear that the LEAP legal practice productivity solution has improved productivity for your firm with its seamless Microsoft 365 integration.
We greatly appreciate your feedback and continued partnership!
- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Great potential, unfortunately customer service and support lets it down
We were really excited to get started with LEAP. Unfortunately we had issues from the off, particularly I could not print from LEAP (whenever I would log into LEAP it would disable my printers, but when I would come out of LEAP, I could print fine). Their support wasn't the most accessible, we would have to wait for them to call us and if we were unable to take the call (if we were on appointments or they called outside of working hours) we would have to wait for a return call. Their first and second line support teams were both unable to assist with this issue, despite spending hours looking into it. My colleague had several different issues and none of them were solved either. We were left very disappointed with the whole experience and wouldn't recommend it to anyone. I have worked with many CM systems in the past including Proclaim, VisualFiles and Solcase so I know all have their issues, especially when first implementing, but this was beyond any teething issues I have ever experienced!
We were left very disappointed with the whole experience and wouldn't recommend LEAP to anyone unfortunately.
Vorteile
Good precedent library, fairly easy to use.
Nachteile
Lack of support from LEAP. No solutions to issues we had.
- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
LEAP review
Vorteile
[sensitive content hidden] is great at document automation
Nachteile
Support is all on the web.....hard to get a human voice
Antwort von LEAP Legal Software
Hi Eric, we strive to provide all customers with an exceptional and efficient customer service. We appreciate all feedback and recommend that you contact [email protected] so your dedicated LEAP Practice Management Advisor can help you resolve any issues in a timely manner. Thank you for your review!
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great case management system
Our overall experience has been fantastic and much better than any other case management system that I have ever used in the past.
Vorteile
The system is easy to use and navigate, and if there are any issues the team is always on hand to assist through various different means.
Nachteile
The case management system can sometimes be slow to load.
- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
User friendly
The product is easy to use and does save a lot of time.
Vorteile
There are lots of forms in the library to choose from, time keeping software, easy to use and the online support system is great.
Nachteile
The only thing i dont like its very costly.
Antwort von LEAP Legal Software
Hi Kayren, thank you for your recent review of LEAP. We are glad to hear that the LEAP legal practice productivity solution has improved efficiency for your firm with simplified document assembly and management. We greatly appreciate your feedback and continued partnership!
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Leap is great but very expensive
Vorteile
I liked Leap as it did a great job and everything that was needed. The UCPR forms and templates they have were very handy.
Nachteile
It was very expensive, from memory over $600/month/user, and locked in on a 3 year contract too. Very restrictive, which is why we moved.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Law Connect Demonstration Follow Up
Vorteile
The meeting with Kudzai was really informative and the system has many advantages, which were well explained by Kudzai.
Nachteile
They were just a few things we felt that the system was lacking with law connect: 1. The inability to send emails out of the law connect system and the fact that all documents would be in different places. So, only attachments to client's would be on law connect but the emails would be elsewhere. It would be useful if you could also send all things from one place on the law connect app so that it is easy for us and the clients. 2. Unable to open downloads on the law connect app, would have to be in leap.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Review?
Has been quite difficult to get going for all usersTraining was quite confusing
Vorteile
Works well on ipadDictation to matterPdf ability BylawyersLaw connect
Nachteile
Not full legal aid capability as promised
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Leap Review
Great case management system. If there have been any issues Leap Support is always on hand to quickly resolve the issue.I use Xero Accounting System alongside Leap which is a great feature.
Vorteile
Easy to use, works alongside our accounts system and good value for money.
Nachteile
Nothing I've come across that I don't like.
- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
The idea is there but the follow-through needs some work
Overall Leap is a mixed bag. While the features they do have are robust. Several of the features that are advertised are not operational for US clients.I'm also concerned, and that you are required to stay in a trial period for "6 months" from the date of installation. And in order to be "eligible" to cancel the contract, you also have to have every user "actively engaged" with the software for the entire six month period or you can't be released from the contract. I should have realized that any entity that requires a mandatory "trial" period has a reason. This is very disheartening, because I honestly think in 4 or 3 years the software may be usable.All in all I feel like LEAP CRM over promises but under performs, and the lengthy duration of the trial period strongly indicates that they are aware of the problems.
Vorteile
The contact and matter cards are the best part of the CRM.
Nachteile
I disliked that several of the advertised features were not actually included once I already signed into a multi-year contract. Under the contract we were supposed to have immediate access to the client portal, it took over 6 weeks for the portal to be "setup." This resulted in a weird state of limbo regarding the transition. I also had concerns that they advertised a workflow procedure, but once we tried to use the workflow we were informed that it was only available in the UK, and no one could provide an estimate regarding when it would be available in the US. I'm also concerned that they require a third party to install the applications. Although the installation took about 15 minutes for each computer, the installer stayed active in one our firm computers for over 12 hours. When we asked about this potential data breach concern, no one followed up with us for weeks, then we were told "its ok nothing happened." That is a serious data breach issue.
Antwort von LEAP Legal Software
Hi LaSheena,
Thank you for your recent review of the LEAP legal practice productivity solution. The LEAP agreement is structured to provide users with long-lasting pricing security to ensure we can build a strong partnership with law firms while delivering ongoing efficiency and value to our users. LEAP employees and our certified independent consultants are subject to strict contractual obligations to protect client confidentiality. We perform over 300 transitions a year from over 20 software products to provide a personalized, seamless, secure, and efficient transition process with the individual law firm's best interest in mind.
As you mentioned, LEAP offers many robust features to ensure you have everything you need to run a law firm in one solution. You can access free ongoing support for all features through the User Portal to ensure you and your staff get the most out of the legal practice productivity solution. You can access the User Portal here: https://bit.ly/3FkiMNV. Thank you again for your feedback, and we hope these resources help LEAP provide additional value to your law firm!
- Branche: Anwaltskanzlei
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Leap
My assigned advisor, [sensitive content hidden], is helpful, knowledgeable and proactive - really great source of support. Helpdesk can be less so and on one enquiry, they gave me the wrong answer to my query
Vorteile
The ability to convert documents to different formats, clear case management, option to put in critical dates and fee estimates
Nachteile
It can be a hit and miss finding the right guides to help
In Betracht gezogene Alternativen
ClioGründe für den Wechsel zu LEAP
number of features was far superior even though Clio is cheaper- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great Product
LEAP has been a great tool so far for our firm. There are a lot of features and capabilities we are not taking full advantage because we are still in the beginning stages, but I see the potential. It is exciting to work with LEAP and see the efficiency help our firm grow and focus on other areas and not on tasks that can easily be automated.
Vorteile
LEAP allows you to customize your matters and templates and reduces time in various case areas. Their customer service is excellent, they are always available to help with any issues and/or look into the issue and guide you to the solution. I like the LEAP is constantly improving and cares about how the product can be an asset to law firms. They take the time to review suggestions and always work with you to improve not just the software but how our firm can take advantage of every feature to improve the quality of our cases and time.
Nachteile
Sometimes the software has glitches, but LEAP always fixes the issue right away, so it's not too much of a burden. The other feature that would be great is if LEAP allowed you to edit expenses once entered. The operating account feature could be a little more flexible with entries because you cannot make any edits once you hit save. Our previous software allowed us to make description edits and even transaction edits when it was time to submit an invoice to the court.
In Betracht gezogene Alternativen
ClioWarum LEAP gewählt wurde
Case file and template features that previous software did not offer.Gründe für den Wechsel zu LEAP
We knew more practitioners in our area using LEAP, and it had great features.Antwort von LEAP Legal Software
Hi Jessica,
Thank you for your recent review of LEAP Legal Software.
We are glad to hear that your firm is benefiting from the LEAP ability to customise matters and templates as well as to reduce time in various case areas. We appreciate and welcome all feedback so that we can continue to make our software the best practice management solution available for all small law firms.
We are committed to making our software an asset for your firm and thanks for the suggestions on edit functionality.
- Branche: Anwaltskanzlei
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Leap to Leap
Leap has made running my practice a lot more enjoyable and efficient. I finally have technology that actually matches my requirements. I run a paperless office and rely heavily on my precedent documents - Leap supports my work in every aspect
Vorteile
Most important was
The complete integration with Microsoft 365.
excellent time recording function - (need to add facility to add a time entry to a pdf which has been imported into Leap)
Nachteile
Using template documents and creating template matters is not very intuitive - of course this is a complicated function but it could be made easier/clearer.
Main page menu structure is not easy to navigate. in particular accounting information - it seems fragmented. some bits here others in different places.
have found excel documents are not always saved up to date which is concerning.
- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Leap - excellent product and ease of use
Starting up with Leap and doing the change over was stressful, I would suggest that anyone who is changing to Leap would keep their old Case Management licence running for at least 3 months after the change over in case there is something that has been brought across incorrectly it just helps. When we started with Leap we did this and it worked out perfectly for us. Once we transferred over we got all the help and training we needed from Leap which was great and is on-going. Using Leap is very easy and we are planning on updating our training soon just to get to grips with the new options available in Leap. I have to say the support with Leap is brilliant, you can go on the Leap website/community page and put in your problem there and if there isn't a solution in that you can just email Leap support and they will be back to you, most times within the day but sometimes the next day but they are great at helping us.
Vorteile
When using the case management it is so easy to use from start to finish on a file, opening, setting up folders, using precedents, setting up cards for businesses and people. Also when posting funds received or disbursed is so easy and using it in conjunction with Xero for Office Accounts.
Nachteile
The only negative I would say is that there is no option for a telephone message on a Client's file. I have been directed to use the New Comment tab but this isn't at all helpful for telephone messages, you fill them in and they "eventually" get to the person they are for, also the notifications come up for everyone in everyone's notification lists which is time wasting. In our business Telephone Messages are critical to receive immediately and if there was a proper tab for Telephone Messages on a Client's file which would flash up to the fee earner that would be better as they would immediately know about the call and also it would be recorded on the file