Über NICE CXone

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize the cost of client interaction. The solution comprises many features required to process inbound support requests and helps businesses connect with their customers via multiple channels such as inbound/outbound voice calls, email, voicemail, chat, social media and more. NICE inContact offers various call routing features, like IVR, CTI and ACD. The system also includes workforce optimization capabilities such as e-learning, hiring and workforce management. The blended predictive dialer tool offers call blending, message lay-down dialing, call suppression and auto dialer for blended call centers. The solution seamlessly integrates with popular CRM applications like Salesforce and Oracle Service Cloud. NICE InContact can be used by small business and large enterprises alike and is in place across a wide variety of vertical markets. Customer service and support applications are also available as part of the integrated suite.
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NICE CXone Software - 1 - Vorschau
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NICE CXone Preis

NICE CXone bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von NICE CXone ist ab 100,00 $/Monat verfügbar.

Startpreis:
100,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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NICE CXone Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,0
Funktionalität
4,1
Bedienkomfort
4,2
Kundenbetreuung
4,0
5 von 521 Bewertungen Alle Bewertungen anzeigen
Ryan
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.5.2020

Excellent VOIP Service

We've had a great experience with NICE inContact CXone so far, I'm very glad that we switched over from our previous VOIP provider.

Vorteile

I really appreciate the level of customization NICE inContact has, we have many different profiles for phone agents and the ability to tune everything in to exactly what each agent does has been really great.

Nachteile

The biggest issue we've had was in setting up supervisor dashboards, anyone with privileges can set one up and the menus start to get cluttered after awhile. We're able to occasionally prune down the views and get things looking reasonable again though.

In Betracht gezogene Alternativen

Five9

Warum NICE CXone gewählt wurde

We made a decision based on cost and agent count, inContact also had additional prebuilt features that we were interested in

Zuvor genutzte Software

Five9

Antwort von NICE inContact

We appreciate the feedback, Ryan! We'll share your feedback with the appropriate teams.

Beantwortet am 1.7.2020
Emily
  • Branche: Gastgewerbe
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 21.5.2020

InContact Review

Vorteile

Very user friendly. We very rarely need help from our IT team to make any changes or updates. Most reports and tools can be figured out. Training tools are great. Integration very simple, using Skybox to assist. TAM, Garland Bailey, is excellent.

Nachteile

Analytics are hard to use and are not accurate based on what I know.
InView does not match InContact reporting. We have asked for support/assistance resolving issues and we have not received resolution in over 3 months.
We need additional widgets in the dashboard but can't get them.

In Betracht gezogene Alternativen

Five9

Warum NICE CXone gewählt wurde

InContact was more user friendly. Enghouse required IT support for us to make any changes, with additional cost associated for their support. Cloud based. Ability to add additional users easily, all over the country.

Zuvor genutzte Software

Five9

Gründe für den Wechsel zu NICE CXone

We had already done our due diligence by the time we started evaluating Five9 and they seemed very comparable.

Antwort von NICE inContact

Thanks for your detailed review, Emily!

Beantwortet am 1.7.2020
gabriela
  • Branche: Telekommunikation
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 9.9.2022

Very easy to use

Very good experience, highly recommended for call centers.

Vorteile

The software is very easy to use, especially the softphone. It is so simple to use that haven't had any issues training even elderly people on its use. It's very convenient for Quality Assurance purposes since the calls are recorded.

Nachteile

I would say that the reporting isn't that simple, but once you get a hang of it you can get any report you can imagine.

John Crescenciano Joseph
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
0

3
Bewertet am 5.8.2022

Nice CXone Experience

Vorteile

It is easy to navigate and user friendly.

Nachteile

Need more improvement on real time reporting as it takes 4 hours to reflect in report templates.

Tarell
  • Branche: Outsourcing/Offshoring
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 20.6.2022

Best Contact Software

I've been using this software for over 2 years taking inbound and making Outbound calls. The audio quality is the best I've ever used. I'm glad we were able to switch from our previous contact resolution software.

Vorteile

What I enjoy most about Nice is that it's pretty easy to use. The distributing feature for multiple agents to use the software handling each call is unbelievable.

Nachteile

The biggest challenge I've faced is setting up a new profile w/dashboard etc. After over and hour we were able to have it set up.

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