
Five9
Über Five9
Five9 ist eine All-in-one-Cloud-Kontaktcenter-Lösung für Inbound-, Outbound-, Blended- und Omnichannel-Kontaktcenter.
Mit der praktischen KI von Five9 können Mitarbeitende Kundenerlebnisse über Telefon, E-Mail, Chat, Mobilgerät, Social Media und mehr anbieten.
Der KI-gesteuerte Five9 Engagement Workflow verwendet NLP und intelligentes Routing, um Kunden mit dem richtigen Mitarbeitenden zu verbinden, während Five9 Genius Kundenabsichtsdaten ableitet, um Mitarbeitenden die Anleitung zum nächsten Schritt bereitzustellen, bevor sie das Telefon abheben. Vier einstellbare Wählmodi überspringen Nicht-Antwortende und Besetztzeichen, um die Sprechzeit von Mitarbeitenden zu verdreifachen.
Das IVR von Five9 mit Spracherkennung kann für häufige Kundenanfragen verwendet werden, um Mitarbeitenden mehr Zeit für hochwertige Interaktionen zu geben. Überwache, analysiere und berichte über die Leistung des Kontaktcenters mit Echtzeitmetriken und Dashboards und synchronisiere alle Interaktionen mit CRM automatisch.
Das Kontaktcenter ist innerhalb weniger Tage einsatzbereit und kann je nach Geschäftsanforderungen skaliert werden.









Five9 Preis
Five9 bietet keine Gratisversion und keine kostenlose Testversion. Die kostenpflichtige Version von Five9 ist ab 119,00 $/Monat verfügbar.
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- Branche: Bankwesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Five9 - One-Stop CCaaS Call Center Platform
Overall a great experience, multiple critical call center functions bundled into one easy to use, user friendly platform
Vorteile
I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center UI/UX, call routing, recording, logging and analytics
Nachteile
It is on the costly side and took some time to implement, the setup configuration guides could be a bit more intuitive
- Branche: Großhandel
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Admin Review of Five9
Vorteile
Five9 was hands-on during the setup. Their promises stated that Five9 had everything that we needed.
Nachteile
What we received is not what we were promised. Limited integration with Salesforce. Support quality is hit or miss.
- Branche: Versorgungsunternehmen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very good call centre program to use!
Very good. It should be in every organization. Great training materials provided by the company and support is easy to get a hold of as well.
Vorteile
Easy to use interface. Was able to utilize it in a lot of companies I had worked for.
Nachteile
No cons per se. I did not notice any issues or bugs.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Customer Interaction software
We are using this as a point of contact for our customers, it helps us to make the process smoother by contacting them directly. Making calls, receiving calls, putting our profile on busy, maintaining contact list are some things which help us a lot.
Vorteile
1. Very reliable software to use.
2. Very clear with the profile options to put as active and inactive.
3. No lag or issues came in between the discussions.
4. Voice mail by customers, messages are all just great features to deal.
Nachteile
1. Issues come with deployment and number of errors.
2, There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello.
3. Difficulty in understanding the call history records.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Five9 cloud phone
We are using Five9 as a cloud contact support platform to call and interact with our customers. It is not that much efficient as we expected. Frequent session logout and audio quality issues cause trouble in doing work.
Vorteile
1. Easy to integrate with any ticketing tool. It is added as a plugin and is easy to use and manage.
2. You can setup from station based on Gateway or any id that you configured.
3. Proper reporting of incoming and outbound calls.
Nachteile
1. Automatic logout from the machines if you are not there for even 5 minutes.
2. Voice quality is not that much clear and good.
3. Very slow and time taking to start in the day.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A way to communicate,
Using this as a cloud contact center to make and receive calls and to make records and live tracks of all outbound and inbound calls.
Vorteile
1. Integeration is easy and convinient of Five9.
2. Customer support team is really helpful and provides timely resolutions.
3. Helps to grab real time records to see calls and chats.
Nachteile
1. Laggy in performance.
2. There is no information whenever a call recieved it is automatically started and ended.
3. Sometimes we saw gaps in records data as well.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Good but it can be better
Vorteile
So I like how simple the platform is overall. It’s not complicated at all, which is ideal for business applications.
Nachteile
Now, I believe it has a few issues that, if resolved, would be fantastic.
Just to mention one or two, you can be in a call and get kicked out for no reason. Also, even after months of use, when you try to access it, it says it needs to be downloaded again. It also freezes during calls, which makes it a little difficult to deal with.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
They're OK
Great company but for all around needs and functionality there are better choices
Vorteile
Not much, they were great when they started but seem to have fallen behind
Nachteile
See above answer, too many bells and whistles that did not work properly
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Manage Your Call Center with Ease Using Five9
Vorteile
It provides strong reporting capabilities and an easy-to-use interface to assist track KPIs and effectively manage time. Additionally, it makes it simple to gather client feedback and manage calls without any lags, guaranteeing excellent communication during calls.
Nachteile
While using it, I didn't run into any major problems or bugs.
- Branche: Alternative Medizin
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Very Basic For a Huge Market
Vorteile
I like that's easy to use and integrated with a custom-built ERP, you can use webhooks, and integrated links to interact with the platform.
Nachteile
It's too basic, and the algorithm for the distribution of calls is very flawed. You don't have a smart, context-aware algorithm
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
For remote customer support employees
Reliable software for remote technical support work.
Vorteile
Reliable software for remote technical support work. User friendly. I learned the principal functionalities in a couple of hours.
Nachteile
If the routing set up is not properly done is possible to receive calls from certain countries with the instrument information on display belonging to a different user. It's annoying as the agent has to inquiry again to the customer over the phone. Maybe integrating an AI which recognizes the phone country code?
- Branche: Versicherung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
A great dialer for call center environments
Vorteile
Tracking calls in queue, recording and live listening to active calls.
Nachteile
Does not track number of agents on calls very well, only shows active names, not a total # of agents.
- Branche: Investmentbanking
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
For Five9
Vorteile
I like it a lot because it's easy to use with good, fast and efficient support. It has lots of advantages in terms of functionality and also in terms of price.
Nachteile
I like it but customization is difficult and takes time
- Branche: Informationsdienst
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Very pleased with the software.
A plus. Really made a huge difference for our company.
Vorteile
I like the non stop call base, I really like the record button. I also like how we can transfer to the vote line with ease. No more having to hold and dial, it automatically does it for you ! Love that feature! The fact that my boss can hope on anytime if need be, or listen inn on performances is also key for our company! Great features. Great price, Great organization for our team.
Nachteile
At times it would run slow, and we would run into tech issues with dial up system some times.

- Branche: Konsumgüter
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Works for Small Businesses
It works well if you don't need to deep-dive on call and ticket data in the future, in which case you would need to shell out additional payment per agent to be able to have your data stored for longer within the ecosystem
Vorteile
Easy to use as a standalone, web-based inbound and outbound calling tool, good reporting capability and monitoring
Nachteile
Records are only retained for 60 days and this encompass both reports as well as recording databases. Even downloaded record data is erased remotely!
- Branche: Automotive
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Five9 - Effective & Efficient
For the most part, Five9 is simple to set up, easy to understand, and makes receiving, logging audiorecordings, and documenting calls very efficient.
Vorteile
The seamless connection between clients and the representatives off site (both in office and from home)
Nachteile
There are some features, such as end of call dispositioning, which require 2 separate clicks to complete. This often makes for lost time, missed 2nd click, resulting in the call not being correctly dispositioned.
- Branche: Marketing & Werbung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Five 9 simple and efficient for call centers
We have been using it for years on in now and really never had any issues , if they do occur they are fixed rapidly
Vorteile
The ease of online dialing and being connected to your phone, monitoring calls, seeing what calls for which products are holding,
Nachteile
It could be some extra features I guess or maybe just made it more a little user friendly

- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
One of the most call center software that you can find today
Overall experience is very astounding , the software itself is again very easy to use, support is always ready to help you, very recommendable to my friends and I am looking forward to use Five9 in the years to come.
Vorteile
From the very first day I started using Five9 I was amazed by how this software can do for you, it is very user-friendly and most of all their support team is very helpful. Doing inbound and outbound calls to people is very easy and It makes my job a lot more easier than the usual.
Nachteile
Everytime that there is an update on the software there will be errors that will pop right after, or giving me a hard time logging in again, I hope that they can do something about this very soon.
Antwort von Five9
Hello Kevin,
Thanks for taking the time to share your feedback. We pride ourselves with having the best customer support team in the industry and it's great to hear you would recommend Five9 to your friends. Please let us know if you ever have any questions - we're here to help you succeed.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Over promised and under delivered, completely wrong fit for our crm
ive neve wasted so much time in my life on one single problem. it has been a huge money pit, just make sure this company is fully compatible with your crm, it has been a TERRIBLE experience for us so far.
Vorteile
how efficient it is and that it can call multiple numbers at once and have the ability to have a pop up screen on your crm (IF COMPATIBLE)
Nachteile
the software does not integrate fully with our CRM, the sales rep said it fully was integratabtle, its been over 6 months now and it still doesn't work right. I've asked multiple times for a refund or extension of our amount of time we paid for and I haven't gotten any response. currently now they wont even answer us to try and resolve the integration issue. extremely frustrated with this company.
- Branche: Immobilien
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Five9 Review
It's incredibly valuable. The Supervisor Web application is great and provides valuable performance insights out of the box. It works incredibly well with Salesforce, and Five9 also has a plethora of strategic partner options for AI, Analytics, WFM, Quality Monitoring, Social Media, etc., that add further value to Five9's CC Software. We have a standing weekly meeting with our technical account manager that helps us maintain and implement all changes necessary. Further, this individual is always available when needed outside our standing calls.
Vorteile
Plug-in capability with our CRM Salesforce. It's automation capabilities have increased both our average speed of answer and speed to lead response times. We leverage the managed services relationship to help maintain our IVR and its behaviors. This is also a great resource to consult with on new projects, ideas or considerations, as well as learn from others' best practices.
Nachteile
It can be challenging to automate using processes and workflows that work directly with your CRM. I recommend you have an internal resource that's very tech savvy on all your operating systems, CRMs, contact center software applications, etc. If you don't dedicated the time, money and resources necessary, you may find the product disappointing. That said, I don't believe that's an issue with the product. Rather, the application or launch of the product.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Five9 - An effective softphone
Vorteile
Having clear-cut, easy to use features for putting calls on hold, transferring to other parties, and establishing conference calls is a very impressive feat considering how many competitors products function. There are rarely issues with the software itself.
Nachteile
There are times when the core service will go down and the notifications to let you know that you are not connected need to be more visible. I have seen it before where the only indicator that your softphone is not active is a very small red X in the bottom right corner of the Five9 user interface.

- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
By far the best Saleforce dialer but very complex to set up. Lacks basic process out of the...
Vorteile
The only automated dialer app for outbound calls I have found that actually works with Salesforce. Fast and reliable, handles prioritization of lead pipe in near realtime, flexible in setting up campaigns and rules. Inbound is also powerful, and blending in/outbound works like a charm. Once I got it working it is by far the best Salesforce dialer (I have tried all the big ones!).
Nachteile
Thousands of settings in various places so very difficult to setup. Lacks basic sales process in the out of the box setup (eg no scheduling of callbacks) so took months of experimenting with Salesforce workflows etc to build a working sales process. Had big problems before we finally got it right, and the sales team initially hated it because of all the problems.
Inbound is soooo complex that I do not even dare to touch the flow setup myself.

- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Five9 will give your team a High Five
Overall five9 is one of the leaders in the space and my experience with it has been great
Vorteile
This cloud contact center has the best dialing features for sales teams, so if you are looking to make more sales with your team and in search of a CCaaS platform for this a good one!
Nachteile
The only issue I have with five9 is the admin is not the easiest to manage, and I don't like that it is not web-based it requires java to run.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Managing Interactions With Clients Has Never Been That Easy
You need a solution for maintaining your interactions with the clients without losing your mind? Then you need Five9. I highly recommend this platform to anyone who wants to make sure that all the customer requests are satisfied and needs all the documentation at their fingertips.
Vorteile
I've been using Five9 for quite a while for managing all my interactions with clients via different means. Things are easier with centralized reporting. The best aspect of Five9 is that it is cloud-based, so you have no confusion with your documentation. The platform's setup is quite simple, you don't have to be some IT-wizard of Oz to get into it. But even if you can't, you can contact Five9's technical support – their managers can solve basically anything.
Nachteile
I can hardly find something to complain about Five9. Even if I had some complaints with them not being up to the minute, I would have been too late with posting it, as the platform is updating constantly. The only thing that I can complain about is the notification, as they pop up in the middle of the screen, but that's more of slight irritation, rather than some major flaw to be pointed out.
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Overall great
Vorteile
Overall support was always helpful and 100% there through learning curve. User friendly. Web based and easy call flow
Nachteile
The recycle of calls if no answer. Seem to come around to quick and causes customers to compain on too many calls
Antwort von Five9
Hello, Thank you for your great review. We pride ourselves with the best support team in the industry and are glad to hear that our team is always there for you. Please don't hesitate to reach out if you ever have any questions about how to best use our features to meet your business needs. We're here to help.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Five9 Helo me help you
Not good - five 9 is hard to install and once closed for day it was a whole process to open . It was daily inhad to reinstall DAILY
Vorteile
I liked the way it worked and when opened the functions it provided
Nachteile
Five9 was the most difficult program I have ever had to install on my desk top . And then when I closed for the night it took a mountain moved to open it up daily
- Branche: Telekommunikation
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Jenelyn Review
Its very convenient to taking contacts and manage the all contacts
Vorteile
It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the conversation
Nachteile
There's a some of bug there's having a lagging and sometimes late a response to the customer
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best Product I've ever used
I was one of the trainers on Five 9 for our company and the fact that it just keeps improving all the time, it's very user friendly, and the reporting is spot on and easy to download
Vorteile
The Five9 University really helped all the users in my company, so when Five9 actually roled out, they were like true pros. I love how you can monitor calls, listen to call recordings & download them.
Nachteile
Honestly nothing really. Compared to the old phone system we used previously; this is night & day.

- Branche: Verbraucherdienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great VOip Option
Vorteile
Easy to use and with a great reporting system to keep track of KPIs and time management, and best leads tools for call cal ca; calling og prograded.
Nachteile
WORKING IN A CALL SENTER FOR SEVERAL YEARS.

- Branche: Einzelhandel
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Un software completo para gestionar eficientemente las llamadas a clientes
Como agente de servicio al cliente, utilizar Five9 ha mejorado significativamente mi eficiencia y calidad de trabajo. La capacidad de grabar y revisar llamadas me ha permitido perfeccionar mis habilidades de comunicación y brindar un servicio más personalizado a los clientes.
Vorteile
Five9 ofrece una gestión integral de centros de atención telefónica, brindando herramientas avanzadas de grabación, supervisión y seguimiento de llamadas, lo que mejora la calidad del servicio al cliente y facilita la toma de decisiones basada en datos.
Nachteile
La configuración y personalización del software requieren tiempo y conocimientos técnicos
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Five9
The company uses Five9 as out telephone services. Can received calls and make calls Five9 lets you know about your internet strength.
Vorteile
If the call drops I have the telephone number to call back. It also give the queue volume which lets you know how long the client is waiting.
Nachteile
Five9 integrates with Zendesk, If zendesk doesn't work neither does Five9
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Awesome
I’m my opinion the program is great easy to navigate and quickly learn its functions.
Vorteile
The accessibility and the fact it’s a hands on easy navigational program .
Nachteile
The fact it doesn’t have a phone line dial addition it’s a bit hard as we must use another app to be able to call and receive calls
- Branche: Staatsverwaltung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Amy's review
Vorteile
Five9 is a great company. It provides a platform that gives different services. It is very up to date and advanced.
Nachteile
Nothing. It is a great tool for workplaces and professional environments.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Five9 for Web Developers
Vorteile
It has sophisticated routing and queueing capabilities and it has real time monitoring features. The API of Five9 integrates the CRM into the businesses systems.
Nachteile
The systems with integrated API require a lot of maintenance, because of the newer versions.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Five9 H.I.
Vorteile
chat AI feature is very awesome and easy to use! overall great product
Nachteile
no cons at this time, Five9 works great for what we need.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Características y funcionabilidad.
Vorteile
Ofrece una gran cantidad de características y funciones que otros no contienen, su soporte es rápido y eficiente a comparación de otros aplicativos de este tipo.
Nachteile
Deberían mejorar su conocimiento ya que el primer nivel de it no soluciona la mayoría de las fallas
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
sistema call center
otiMo facil de aprender
Vorteile
Bom gostei do sistema fácil de usar , tem bastante recursos
Nachteile
bom as vezes o sistema fica fora do ar mas volta rapidamente.
- Branche: Bankwesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good CTI
Overall a great at CTI system
Vorteile
Easy to integrate with Salesforce Call center.
Nachteile
N/A. It functions as needed. Pricing is fair
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Ayuda mucho
Vorteile
Su herramienta para campañas entrantes y salientes esta muy bien establecida, es una herramienta intuitiva.
Nachteile
no tengo queja alguna de esta herramienta.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Five9 is a great Cloud Contact Center!
We normally have an amazing time with Five9 but when their systems go down they are really bad at communication and support during that time and that is extremely frustrating.
Vorteile
Five9 is a very powerful and reliable cloud contact center that helps us achieve all of our business objectives for our customers.
Nachteile
Price and some parts of the system are still Java based. It has created issues regarding sending and receiving data because Five9 is stuck in the past with their API, which needs to change.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Review for Five9
Vorteile
It is very easy to use in comparison to other similar products.
Nachteile
There are too many packages to choose from in terms of what you get out of it. They should condense it.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Mature omni-channel Contact Center platform
A mature and reliable platform but loses credibility after losing the leadership position in the Magic Quadrant of Gartner for CCaaS
Vorteile
Easy of management, reliability, good performance, Voice IVR capabilities and rich voice features
Nachteile
Looks like a multichannel platform handling digital channels in isolated modules
In Betracht gezogene Alternativen
TalkdeskGründe für den Wechsel zu Five9
Sales approach and support- Branche: Tiefbau
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Logiciel de gestion
Vorteile
Ce logiciel nous permet de vérifier nos appels l et la localisation de nos appels entrant et sortant et de servir la clientèle.
Nachteile
Ce logiciel n'a aucun inconvénient. Je remercie les dirigeants de ce service. Je conseille à tout le monde d'utiliser.

- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
five 9 excelente herramienta y facil de usar
Vorteile
sirve para tener un seguimiento en el tiempo del trabajo y hacer llamadas salientes
Nachteile
aveces se caia la llamada y note fallas, supongo que es algo por mejorar
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Five9 Feedback
Very smooth and no issue with monitoring calls
Vorteile
Easy to transfer calls and check recordings.
Nachteile
Customer information record in five9 are not accurate
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Too big to keep up
A stable relationship ended when other outbound dialer solutions specialized in that area became too much to pass over. We switched to Convoso and have been very happy.
Vorteile
Five9s platform was very dependable. The support teams were top-notch.
Nachteile
We primarily used Five9 for outbound call center. The bare functionality was there but it was not a product that was meant for this purpose. New challenges like spam mitigation and answering machine detection were severely lacking. So much so that our rep provided us outside services to help with Spam mitigation at a great cost and in such a way that was virtually impossible to admin from their interface.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
FIVE 9 as an Innovative and Efficient tool for Outsourcing
Vorteile
Voicecall plays a vital role in our job since this is where our operations revolve and how we resolve our customer's concern. I could definitely say that Five 9 is an effective softphone where calls are effectively monitored and delivered to us. There are also seldom reports of tool problem when it comes to this platform, it's performance is deliberate and helpful in making sure our workflow is smooth.
Nachteile
One enhancement that can certainly be helpful to users and management is if the tabs used are smaller and if the call history can be overviewed through hovering through the icons. Without having to leave your current call. This way you may check on other variables from five 9 even though the softphone is minimized.

- Branche: Design
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Five9 Review
When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable.
Vorteile
The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor.
Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback.
Nachteile
If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Five9 is THE PLACE to go to for excellent phone communication. Easy to use, fast, and reliable.
The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly. Also, using the report features it gives the user, we are able to find data on each of our calls. We even give bonuses to those who consistently report high numbers in new patient calls, based off what data the report gives us. It's incredibly helpful insight to help guide us along on whether we should revamp the way we answer calls or even consider two employees on the shift at once to take calls.
Vorteile
I like the most how it disconnects from the complication of having a business line. There are special call center phones with setups and programs that make taking calls difficult. Five9, however, is simple. We use a pair of headphones and the software and you're set to take calls at any time! The quality of the phone communication is great and we've had a consistent, reliable beam of phone service since we started using Five9 about 1.5 years ago. The software itself is incredibly simple and easy to learn as well as being fast and efficient. It's the little things, like being able to run weekly reports on calls, and seeing if another person is waiting in queue to talk to you, that matter.
Nachteile
There are two things I like the least: customer service and not being able to block incoming call numbers easily. On average, I have to call Five9 Customer Service once every 2-3 months about a question. The customer support employee on the other end of the line does their best, but usually they are not helpful about the specific issue. They have helped me with a 5 star-rating in some issues, but sometimes it's a 2-star interaction when they don't know what to do. It's kind of a "turn it off and turn it back on again" approach. I've had a few times where they simply don't know how to resolve the issue. They keep checking back on you, calling and sending emails several times after the issue. This is a nice sentiment, but often results in annoyance when the issue has already been settled or someone found out something on their own. The other thing I like the least and the reason I gave it 4 stars for features and functionality is that there is only one way to block incoming numbers. Many unknown numbers call our office every day and hang up immediately. We think this is an automated service or sales call which has glitched and called us. To block a number, you have to go into the manager's portal and reroute the calls. It's a complicated process.
Antwort von Five9
Hello Spencer, thank you for your great and thorough review. We're happy to hear that Five9 is working so well for you and is helping your business succeed.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Best contact center tool for customer service.
Easy and simply way to log in and start working.Personally I used it to keep track of my worked time and do outbound calls which were really stable and never had issues with the platform
Vorteile
User-friendly platformEasy to log in and get used to it.Great connection and stable call flow.Easy to keep track of time worked.
Nachteile
It sometimes went down or blocked our accounts when login in and failed 2 times.We had to submit tickets to get our accounts unlocked which was incredibly fast.