--- description: Reviews zu Talkdesk Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Talkdesk mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Talkdesk | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Kontaktcenter-Software](/directory/4389/contact-center/software) > [Talkdesk](/software/20039/talkdesk) # Talkdesk Canonical: https://www.softwareadvice.de/software/20039/talkdesk Seite: 1 / 31\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/20039/talkdesk?page=2) > Talkdesk ist eine cloudbasierte Callcenter-Lösung, mit der Unternehmen die Kundenzufriedenheit verbessern und gleichzeitig die Kosten für die Kundenbetreuung senken können. Die Lösung nutzt IVR (Interactive Voice Response), ACD (Automatic Call Distribution) und kompetenzbasiertes Routing. Anrufer werden an den Agenten weitergeleitet, der am qualifiziertesten ist, um die Anforderungen zu erfüllen. Talkdesk zeigt den Namen, das Bild, die Kontaktinformationen, Kaufhistorie und Kontaktverlauf des Anrufers im Browser des Agenten in Echtzeit an, damit er seine Gespräche personalisieren kann. Das System automatisiert Aufgaben, sodass bei jedem neuen Kontakt ein neues Profil erstellt wird. Wenn ein Anruf verpasst wird, sendet Talkdesk eine E-Mail mit Anrufdaten, einer Voicemail-Aufzeichnung und einer Transkription. Manager und Agenten können mit Anrufüberwachung, Anrufaufzeichnung und Echtzeit- und Verlaufsberichterstattung auch datengesteuerte Entscheidungen treffen. Das System lässt sich in verschiedene Programme integrieren, darunter InfusionSoft, Salesforce, Desk.com, Zendesk und Shopify. Der Preis gilt pro Vertriebsmitarbeitendem und Monat. Support wird per Wissensdatenbank, E-Mail und Telefon angeboten. > > Bewertung: **4.5/5** von 732 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 732 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Talkdesk - **Region**: San Francisco, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 85,00 $ - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Australien, Brasilien, Deutschland, Frankreich, Indien, Irland, Italien, Kanada, Mexiko, Neuseeland, Niederlande, Spanien, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - AI Copilot - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anruf-Tagging - Anrufaufzeichnung - Anrufbeantworter-Erkennung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufzeichnung - Aufzeichnung bei Bedarf - Automatic Outbound Dialer ## Integrationen (46 insgesamt) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom ... und 31 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kontaktcenter-Software](https://www.softwareadvice.de/directory/4389/contact-center/software) ## Ähnliche Kategorien - [Kontaktcenter-Software](https://www.softwareadvice.de/directory/4389/contact-center/software) - [VoIP-Software](https://www.softwareadvice.de/directory/4508/voip/software) - [Anrufüberwachungssoftware](https://www.softwareadvice.de/directory/1811/monitoring/software) - [IVR Software (Interactive Voice Response)](https://www.softwareadvice.de/directory/1572/ivr-system/software) - [Call-Center Software](https://www.softwareadvice.de/directory/4588/call-center/software) ## Alternativen 1. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.de/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [LiveChat](https://www.softwareadvice.de/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.de/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Nutzerbewertungen ### "Talkdesk makes the job run smoothly" — 4.0/5 > **Tony Ricardo** | *27. Juni 2023* | Versicherung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Streamline and speed up the difficulties of your usual procedure without affecting your intentions. If you wish, you may use its display mode or position it where you want it on the screen. Reduces the fatigue of switching seamlessly between major workspace tasks, such as email and chat, while maintaining openness with your group about food, meetings and time arrangements. > > **Nachteile**: When you log out, if you do not update your status to Offline, it will remain operative until the next time you log in. A note about your inability to customize the options available, it would be beneficial to have the ability to customize the option you have as an appointment or a staff. A major weakness I have been experiencing so far is that it sometimes fails; such as not being ready for calls when it is clearly impossible or not being able to accept calls from another. > > Talkdesk is used as the main application for new and old customer contact accounts. It is used by every support and sales department in the entire company. The main difficulty it solves is the ability to reduce the number of windows or screens in the transition between different knowledge areas and, at the same time, display to staff/management when it is available and when it is not. Talkdesk is most optimal for companies that have a lot of knowledge and equally display to staff/management when it is available and when it is not. Your ability to switch between these areas is where it really pays off. That being said, I would not recommend it for a company that is all about email. Talkdesk really offers itself well to companies that use the "talk" function, otherwise it would not be of use to you. ----- ### "Powerful phone system, though focus shifting away from startups" — 4.0/5 > **Tyler** | *5. Mai 2020* | Internet | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Product is full featured, including full ability to call anywhere (including internationally), digital voicemail, contact management, calling from a browser, analytics and performance statistics, and integration with CRMs. You can also receive incoming calls via phone line rather than just via data connection. Many customization options including business hours settings, which phone lines to ring in certain circumstances, and a call tree builder are also helpful. > > **Nachteile**: For the longest time, Talkdesk did not have apps for iOS nor Android, but now it appears that they do as of October 2019. Even still, you need to activate the app via a technical support request, which is not a very user-friendly way to handle things. The web-browser based version occasionally hangs (nonresponsive) and a page reload is required, even though we are using a modern computer and modern browser. We've also noticed that the company's focus is shifting away from small customers and startups towards only enterprise customers, so the platform is not as easy to deploy or use for this segment as it was before. > > We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use. ----- ### "Easy to Use with incredible quality." — 5.0/5 > **Josh** | *8. September 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Talkdesk is very user friendly. I don't have a hard time understanding where functions are, and if I need to learn they have many tools to do so. They are great customer support and the quality of sound is something I've never had to worry about. > > **Nachteile**: I really don't have an negatives to share about Talkdesk. ----- ### "Talkdesk: The perfect tool for your support team\!" — 5.0/5 > **Kallen** | *10. September 2020* | Bildungsmanagement | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction. > > **Nachteile**: The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports. > > It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive. ----- ### "My Talkdesk experience" — 5.0/5 > **Anthony** | *17. August 2020* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use > > **Nachteile**: I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature > > All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request. ----- Seite: 1 / 31\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/20039/talkdesk?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/20039/talkdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten