ZoomInfo Sales

Vorteile

Erste Anlaufstelle bei Sales Outreach!Sehr übersichtlich, viele Filter und eine riesige Datenbank. Nur zu empfehlen.

Nachteile

Die Extension könnte etwas schneller sein

Vorteile

The amount of information, phone numbers, emails, job info, company info, and news you can get on one prospect in under a minute. The contact information is usually 90% accurate.

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Some entries have no information on them, doesn't have the best CRM features, and the price is a bit high.

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I am using Zoominfo from past 3 year for getting Executive and Brand details and according to me it's doing quite well. You can get all C Level, Directors, President/Vice executive details with there email id and Phone number. For brands you can get all the acquisition and subsidiary list. You can import all data into CSV format which is very useful.

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Sometimes many details are missing while doing recon for any client like for brands there recent acquisition are not listed in Zoominfo. Also for Executives many times email ID/Corporate phone numbers are missing which I guess you can get from Othere sources like google search

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I did like the access to cell phones, I did like the filters to build lists, I liked the functionality of import and export. The customized feed was a nice feature to have as well.

Nachteile

A lot of fluff versus their core offering. Inability to build effectively off a lead with robust notes and history, the lack of effectiveness of much of their data as it's dated and not effectively updated. The web insights of buyers is bogus and has no relevance. Bells and whistles is the direction they've gone versus substance.

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ZoomInfo has very accurate prospect data and is extremely easy to use

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Not much I didnt like - super accurate info. Have ran into 0 issues so far.

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Easy to use, accurate information, integrates with current systems..

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The cost is outrageous. Seamless AI has the same info for half the cost.

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The flowchart is the part I appreciate the most. I like that the reports can be displayed along with additional information about who is submitting them. Since I can now get in touch with the right people, this greatly improves the sales process. Thanks to the daily or weekly triggers, I don't have to spend too much time on reports, which is great. When it comes to account and contact data, ZoomInfo really shines. All the information provided is accurate and actionable. The reporting tools and dashboards are exceptional and provide a wealth of useful information.

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Loading contacts into our CRM has been a bit of a challenge for me. Sometimes the activation subscription sends an email with all the necessary details, but other times, it just provides the same information again.

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Nothing after my experience. They are extremely dismissive of complaints

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ZoomInfo.com promised cell phone numbers for HR buyers and they literally “argued” with me about providing them when we maybe received 25% AND they charged me more!

Further I told them I had my own list of buyers and didn’t just want arbitrary company hr buyers yet I received I guess any HR buyer. We immediate reached out after first trying and seeing what was occurring and it was never resolved. The initial person we spoke to is not there and the guy we met with said he had all recordings but didn’t acknowledge our issue and frustration within the very first week. Then sent our account to collections because they essentially sold us something they could not deliver yet wants us to still pay when we didn’t even use it after the 1.5 months. They were untrustworthy and untruthful to simply get a sale. I’m going to find the [sensitive content hidden] and send a similar response because they need to know about this! We reached out to them immediately after purchase as we didn’t have a chance to “see” before we bought😡!

Vorteile

ZoomInfo offers an extensive database of contacts and company information, which is valuable for prospecting and lead generation. The depth of data, including firmographics and technographics, is highly useful.

Nachteile

The high cost of ZoomInfo can be prohibitive, especially for smaller teams. Additionally, some of the data is outdated or inaccurate, which can lead to wasted outreach efforts.

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Great platform and easy to use, stay organized.

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I love it! What can i say is the worst? Sometimes it crashes.

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I like the ease of use for building account plans and hiearchy trees for accounts. I can easily build contact lists for prospecting and import into SFDC. Their support staff was always on top of requests.

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Sometimes the data was outdated and contacts would not have direct lines.

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- The range of data available is amazing - The accuracy level is pretty high - The platform is really easy to learn and use

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- The tool is quite expensive, even if the future will tell us if the ratio price/value is as good as we thought - Some UX minor issues can be corrected to deliver an even better experience - Integration with CRM can be easier to set up

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ZoomInfo Sales

Vorteile

The accuracy of the data. Zoominfo has more direct dials, including cell phone numbers and desk extensions, than any contact database on the market.

Zoominfo also provides emails for just about all of the contacts in it's database and does a good job of verifying/updating these contacts/emails regularly.

Nachteile

Zoominfo has very detailed data across all firmographics, but their employee count for small businesses (between 5-15 employees) is often inaccurate. For instance, in populating a list of companies with 10 or more employees, a lot of those 10-person companies may only have one or two... Not a big deal, in considering their accuracy for companies with over 20 employees and all the other pros.

It use to be a 'steal', but the pricing has continued to increase since Discoverorg purchased it. Still a very reasonable price for it's value, but it is becoming frustrating as the costs continue to increase significantly. They have a minimum, which amounts to ~$5,000/yr, which makes it inaccessible to individual users.

Vorteile

The continual acquisitions to improve their product and company. The accuracy of their contact data is pretty good. Their company data is really good. Integration with Salesforce is pretty straightforward. Lots of features and capabilities to choose from.

Nachteile

Customer support takes a long time. Their contact data is not always up to date especially with linkedin. No "left company" update/alert that I know of. Not a very robust integration/sync with Linkedin. Enrichment feature has been failing recently.

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Contains probably 80%+ records that have email address and/or direct dials. It is way more accurate than the data offered by other providers. Their accuracy is in line for what it should be, especially in today`s economy with unemployment being so low, and employee churn being so high. Despite these factors, I`d say their overall data accuracy is easily north of 70 - 75%, even with the above-mentioned data decay (which exists no matter what vendor you consider).

One other tool that helps to narrow down the list of contacts in a larger organization, is to search with filter to find only recently verified contacts.

Nachteile

It`s a little pricey, but there`s a lot of value too. The only other criticism is that unless you pay for a large number of "points" (contact that you can download in bulk) you are relegated to copy and paste at the individual level. It`s a bit cumbersome (by design), but I have used it as-is for years, without the additional credits.

Vorteile

Great way to get connected with potential customers via email, call, or location visits.

Nachteile

TONS of out of date information. This site is database driven instead of AI, so it required constant maintenence, which doesnt seem to be getting done. I call so many places and staff members no longer work there, or wrong email/phone information.

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Nothing. They can't deliver the data they sell.

Nachteile

Zoominfo promises high data quality but it is very poor. Everything is possible in the sales process. After signing the contract, they do not live up to their promises at all and threaten legal action etc. even though they are fully aware that they cannot deliver what they have sold. Their onboarding employee said " we know that the dataquality in Europe is poor due to GDPR", but still they promise 95% correct data.

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not a bad but very expensive .

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Them not letting you know at purchase that it will auto renew without notice. Customer service person [sensitive content hidden] not helpful during this process and demanding

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Zoominfo SalesOs It's got plenty of features like, contact and account search along with that Formcomplete which is my fav feature, it will reduce the form fields to only email and once the for submitted by leads it do the email matching and once that email matches with the Zoominfo database it will push additional information from DB to connect CRM or Mark Automation tool

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Sometimes it takes more time to show results

Vorteile

1. It is very easy to use2. Great interface with many features3. Excellent buyer intent data 4. Good integrations for import/export data

Nachteile

1. Very expensive2. Data gets verified every 6 months (We get many bounces)3. Support is gone once the contract is signed (Beware of auto renewals - they will take you to court if you don't pay after auto-renewal)

Vorteile

Integration with LinkedIn and Bullhorn. Robust and largely accurate contact info. Great for sales prospecting.

Nachteile

no major issues - great product. Occasional glitch with the Chrome extension.

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Zoominfo salesOS provides an a very useful UI within Salesforce and other CRMs that helps sales team to lookup information and makes their life easy yet valuable

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Sometimes it throws an error due to duplicates and cannot handle large volumes of data

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It has intent topics which I really liked, we could add upto 12 topics about our industry and it will provide companies which are searching for those topics in real time.

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It's very expensive and other than that the customer support is really not good.

Vorteile

Software is very easy to use, it integrates with all of the most popular sales technology tools like Salesforce, Linkedin, Outreach and etc. The best thing about Zoominfo is their largest database of companies, contacts in the United States.

Nachteile

Like with all similar tools, sometimes data is inaccurate, outdated or there is no data at all. Moreover, their support is very slow and not very helpful. Moreover, the data quality in Europe is poor, we need to use another tool (Congism) for Europe.

In Betracht gezogene Alternativen

Vorteile

The platform has been a major contributor to developing new prospects that fit our ICP guidelines, including revenue, employee count, and technology infrastructure. It has also assisted me in collecting as much information for prospecting new contacts within an organization. Integrating with Salesforce was incredibly straight forward, and I personally like the chrome extension. It allows me to look up a contact in Zoom without having to leave a LinkedIn profile.

Nachteile

One of the key issues I have noticed is the level of accuracy with the data shared on a particular contact. In many cases, the contact would no longer be with an organization associated with ZoomInfo. There have been instances where the contact may have left the company more than a year ago, and ZoomInfo still doesn't have the updated information. The level of detail in the data is incredible, but it's less accurate than what I remember when I first started using the platform.

Vorteile

ZoomInfo and their top competitor to a good job of getting accurate contact information on prospects to sales people.

Nachteile

The deployment is not the greatest for the price but you can work around it.

Vorteile

Ability to create contact lists for lead development

Nachteile

Information is inaccurate. Lists are difficult to scrub. New version makes drilling into company contacts much more difficult. Get more value out of a simple google search.

Vorteile

Zoominfo helps my team get perfect data and apollo is an excellent resource for lead generation
Zoominfo has been a huge assistance to lead generation team, and I truly appreciate how extensive and well-functioning the database is.
Apollo has been quite beneficial to a sales team by providing free emails and numbers

Nachteile

Zoominfo gives free credits that some other tools do not offer, and they only offer 5 or 10 credits. I thus enjoy Zoominfo

Vorteile

It’s essential to my day to day as an editorial researcher. I simply could not do my job without it.

Nachteile

Tricky to say. I would probably credit any issues I have with it to my own ignorance

Vorteile

There is so much information On lots of peopleGenerates contact info/intent/history/company infoIntent works - I have contacted people and said I saw them search XYZ and they confirmedGood export capabilities

Nachteile

Some outdated infoMore information than competitors, but less accurate Quantity over quality sometimes (in relation to contact info)Sometimes extension just doesn’t work

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The sales person who signed me up was very nice. He told me all about the product and how it can help me. Absolutely NOTHING after that. The entire experience has been horrid. I found out later that the information I was told by that "friendly" sales person were deceitful. They will say or do whatever it takes to make their sales quotas and get you to buy.

Nachteile

Customer service is terrible. They are non responsive (except for AR to get your money), and LIE. The contract "guarantee" isn't one at all due to how it is written. Their legal department are sheisters and have made it so that the NEVER have to honor their product actually providing the information as promised.

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Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone.

Nachteile

Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone.

Vorteile

As I use it to find correct data for prospecting or simply enriching existing contacts -helps understand the organizations hierarchy and look up targeted contacts in targeted roles. Love the buyer intent tool, that shows if any companies are researching your software, and allows focusing on targeted outreach.

Nachteile

Have found that it's not the best for prospecting outside of US. EMEA & APAC data is not so widely available.

Vorteile

It just works!from intent, through to insight, through to finding contact details and automation, the process works smoothly and accurately.it's always in my first few software choices when building a stack

Nachteile

pricing is a hassle - just show me the real price instead of teasing with something that's going to drop by 40% anyway.more credits are always useful, and different payment terms for startups would be appreciated when trying to bootstrap

Vorteile

ZoomInfo SalesOS has truly impressed me as a passionate advocate, thanks to its outstanding organizational features and remarkable contact identification capabilities. The platform's curated information and data surpass those of its competitors, making it the clear leader for my company's needs. Moreover, the seamless import/export functionalities provided by the platform are a massive time-saving asset, seamlessly integrating with our existing CRM system.

Nachteile

It is vital to recognize that data accuracy may not always reach 100%. Hence, it becomes imperative to ensure that your website administrator possesses a thorough understanding of all the available features. Failing to do so could potentially impede your ability to extract the platform's full potential and reap its benefits. By equipping your site administrator with a comprehensive comprehension of the platform's capabilities, you can optimize its usage and maximize the value derived from it. This proactive approach will enable you to make the most informed decisions and leverage the platform to its fullest extent.

Vorteile

Use it every day! Invaluable information for sales prospecting

Nachteile

Missing important data such as org chart data. Similar companies info

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ZoomInfo is a great platform to generate new leads and explore CSuite contacts

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Sometimes the contacts are NOT correct. They can be from other companies or the data does not populate correctly

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Contactable prospects via mobile and or valid email addresses

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Cost is a critical consideration and licensing costs are quite pricey

Vorteile

Ease of use was probably the only thing I liked about ZoomInfo.

Nachteile

Aside from the sleezy misdirection and deliberately misleading sales tactics used to get you signed on as a user, I found the data itself to be stale and often completely wrong. Titles, Companies, emails, numbers, etc.,....were often incorrect, and this of course led to quite a few embarrassing communications with would be prospects. When incorrect information is identified, there's no-one to whom you can report it. All along you're wondering how much more of this data, you just spent $60K on is actually correct.

Vorteile

- User friendly- Good lead enrichment- Good customer support

Nachteile

The contact information isn't always accurate but it works for 90% of the time

Vorteile

The platform is relatively easy-to-use. The contact information provided is generally accurate.

Nachteile

The system is pricey for what you get. The intent indication is not that good.

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Good to get contacts from a company and you can expand your book of business

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Sometimes the info is too old from pople that is no

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Ease of integration into salesforce was crucial

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We did run into a few data quality issues with the size of company firmographics

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It’s easy to use with a great help guide for questions

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For what we use it for there isn’t anything I would change

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The features around targeting customers and prospects and how I can set up my intents easily and be updated daily.

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The breakdown of territory needs to be easier as specific targeted information by state/province would be very helpful

Vorteile

There are a tons of accurate contact information in the platform, which is great. It was very easy to set up lists for different parts of the country so I could come in every day and pull prospect lists of folks that I want to reach out to. It was also very easy to go in and find one-off contact information for folks that I may stumble upon on LinkedIn or something.

Nachteile

ZoomInfo charges you a per contact fee and the filtering is difficult to funnel out folks that aren't applicable to me. Often times my list still has folks that aren't my ideal prospect. And filtering them out again before I export to Excel and am charged a credit is nearly impossible and very cumbersome. I wish that piece was easier.

Vorteile

The incredible selection of data that is available is remarkable, and its precision is very impressive.

Nachteile

I didn't like how ZoomInfo is unfriendly and difficult to use, especially for those new with database search engines. Search results may also be congested and include out-of-date information.

Vorteile

Intent Search and Company Profiles, that's about it

Nachteile

Wrong contact info on peopleAutomations spammingHigh price, low value

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Accurate and validated data. Email IDs and contact details are very accurate and help in prospecting and sales engagement.

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I didn't find anything negative with the product.

Vorteile

I can easily find my leads(point of contact) with a huge choice of filters. I can also get their contact info from here including business email, business phone number, supplement email, mobile number, and headquarter number.I can also export my leads in form of Excel which saves a lot of time. It has all the features you require to finish your sales target.Also, there is its chrome extension.

Nachteile

Although it is better than other platforms still sometimes it gives the wrong contact info. And I will suggest an improvement that should be updated as the user's LinkedIn profile.